Used Petsmart auto ship for dog food. Just received 2 bags where I noticed the best used by date was April 2023! It's February 2024. That is disgusting so will never purchase from Petsmart as a company who can sell you something all most a year past fresh date. Stay away from Petsmart they are poisoning our pups! Products used:Dog food Service Value Shipping Returns QualityNEVER, EVER, BUY PETSMART EARMITE MEDICINE FOR CATS...WE BOUGHT IT TWICE, PET ARMOUR AND IT IS THE MOST WORTHLESS MEDICINE FOR EARMITES FOR CATS... WE USED IT FOR 3 MONTHS, MABEY 4 AND IT DID NOTHING...A TOTAL WASTE OF MONEY...I THINK THE EARMITES ATE THE STUFF...GO TO A REAL VET TO GET THE REAL STUFF...NEVER PETSMART.ITS A BAD SCAM FOR YOUR CAT...I WOULD BE LEARY OF ANYTHING AT THAT PLACE. Tip for consumers:WHY THIS STORE SELLS STUFF THAT CAN HARM YOUR PET....WE LOVE OUR CATS AND IT MADE US SO SAD TO SEE THE CATS SCRATCH THEIR EARS SO MUCH....SO SAD THIS COMPANY WOULD SELL SOMETHING SO BAD, THAT THE CATS NEED ....WILL NOT SHOP AT THAT STORE COMPANY EVER AGAIN IF THEY SELL PRODUCTS LIKE THAT..... Products used:PETARMOUR FOR CATS EARMITES Service Value QualityI set an appointment for a grooming for my dog Baloo, it was to be a a bathing, teeth and nails. I'm highly disappointed after spending $63 from a corporations and to pick up my dog smelling the same as I dropped him off.Poor customer service, poorly trained associates. Rude associates. Don't even bother buy elsewhere where they actually care about their livestock. Tip for consumers:Buy elsewhere Products used:Live animal and recommended supplies Service Value ReturnsI've finally wised up! 2 Years ago can of wet Authority for cats was $1.25 now $1.89! Spending Hundreds of dollars on cat food is UBSURD! Thank you Petsmart for being so Greedy, $$$ you've Lost another customer. So many animals in need of a good product, now go WITHOUT... Service ValueWhoever was in charge of making the website for petsmart is the biggest $#*!ing idiot out there,I'm tryna make a purchase and this $#*! won't accept my $#*!ing card for NO reason when everything matches my account! And everyone keeps sayin the site is running smooth yeah bill $#*!ing $#*!The Petsmart phone app has serious glitches. DO NOT continue to select PLACE ORDER button when you don't see confirmation on first attempt. It will charge your account every time you hit place order. It appears as if place order doesn't go through and still wants you to select PLACE ORDER! You then have to spend time with customer support trying to figure out how to get your money back. Horrible Horrible experience Service Value Shipping Returns QualityStopped by PetSmart and asked for a price for trim and wash. Quoted $88.00. Dropped off dog and got call that due to heavy matting behind ears they would have to cut that area close and it would cost a little more. I went to pick up dog and they had shaved him. Then I went to cash register and they charged $154. To me that is more than a little more for what looks terrible. Service Value QualityI had an issue with Petsmart and a cancelled order, and I was given the runaround for the past month. I still haven't received my refund from it. Petsmart customer service hasn't a clue about how to treat customers. Every customer service agent and supervisor I spoke with told me something different. Emails from Petsmart say something different than what customer service says. It is irritating and extremely frustrating to speak with people who don't know how the process of a refund works. Tip for consumers:That you better be sure you want to order online, because speaking with Petsmart online customer service is the equivalent of speaking with those who give lectures on the virtues of pink tutus for elephants.Petsmart is a one-stop shop for all my pet care needs. The store offers a wide range of products, from food and toys to grooming supplies and veterinary services. I appreciate the knowledgeable staff who are always willing to offer advice and assistance. The grooming salon is convenient for keeping my pets looking their best, and the loyalty program offers additional savings and perksMy wife dropped off her Poodle today, Sat. 6. 25. 22@ approx. 1100 for his appt.@ the Abercorn location. When she went to pick him up, this is exactly what he looked like. Needless to say, she is upset! She went off on the manager and grooming dept. employees. She asked for a "lambs cut" and it looks like he received a hatchet cut from a blind person. This is very unacceptable and there are no excuses to be made. My wife will not allow this groomer to touch her dog again... Service Value QualityThe staff at Petsmart is always friendly and ready to help you select products or answer any questions about your pets. I like that here you can find everything you need for your pet - food, toys, clothes, accessories and much more. Petsmart also offers grooming services, veterinary services, and dog training programs. This is very convenient, as you can get everything your pet needs in one place. Overall, I am very pleased with my shopping experience at Petsmart and would recommend this store to any pet owner. Service Value Shipping Returns QualityI ordered a stand. They sent email on 1/5 that it was "on the way". I checked the tracking on 1/9 and it is still sitting at Petsmart.com warehouse. Customer Service says they will get back to me in 72 hours. Seriously, it's a large box, look for it and ship it... 72 hours... ridiculous. I'll stick with Amazon from now on.March 24,2023 I resigned from PetSmart in Bloomfield Michigan as their dog trainer because of long haul Covid fatigue. I was informed by a pet parent that shops there that I was let go because I was addicted to drugs. The person responsible for this baseless lie is the district dog trainer, Niki Herren. It is beyond irresponsible to lay claim to a destructive rumor. I intend to file a formal complaint with PetSmart corporate.Yesterday I had an appointment at Petsmart on Narcoossee Rd with Kae C for a full grooming session for my 8-month-old goldendoodle. I have to say that Kae is the worst groomer I have ever dealt with. My wife and I spent 10 minutes or so explaining what we wanted and stressing to her what we absolutely did not want. Left our dog for 4 hours and came back and she just shaved the dog. Did not clean ears, facial hair (what's left of hair) was cut uneven, his skin around private parts were lacerated, nails were cut so horribly uneven. Wow! I would fire her in a heartbeat if she worked for me. Do not use her as you will regret it! Horrible service from her, we have had other good experiences there with other groomers. She is the opposite of a great groomer. Beware of Kea C! Returns QualityPetSmart is one of the only places that sells the dog food i buy, unfortunately the website is always having issues so you cannot take advantage of any of the online only sales.I got a glofish beta and brought him home and he was fine that night we the next day all his fins were falling off and he couldn't swim right he was always laying in his side couldn't go up to the top of the tank so i thought about a bigger tank and a little friend to get him so i got him and bigger tank and a african claw frog and he still acted the same and he died about 3 and 1/2 days after i got him Tip for consumers:don’t ever get fish from petsmart because everyone i know who get fish from there die in a couple days Products used:i used everything i got from petsmart Service Value Returns QualityThis is the second time that I have dropped my dog at the pet hotel and requested grooming during his stay. Both times I was told that it would be done and it wasn't when I returned. Both times I was given a lame excuse and nothing was done. I was told by the manager that I could make an appointment for later. Why would I want to? I am done with PetSmart. The manager told me that I could call corporate and all they would do is send him an email. That's useless This is the one on Westport Road (Springhurst) in Louisville, Kentucky. Avoid at all cost. Poor service. Service Value QualityPetSmart is full of lying and dishonest employees I placed a online order on 12/31 had to cancel the same day because they were planning to deliver me a different item and as of today I've spoken to at least 20 employees of PetSmart literally trying to beg for my money to be refunded they deposited the funds twice now in my account only to immediately take the funds right back out again! This is a garbage company! Products used:A snake aquariium Service Value Shipping Returns QualityDon't do the survey. I love Petsmart. I've been shopping there for at least 20 years. Recently, a lot on line. I just finished the survey, I never do them, my 1st one EVER. Free it is not. 1st they don't tell you what the product is. I assumed it was pet related. WRONG. They are magazines. Okay. My mom likes some. But, THEN they charge you 2 $. And you have to pick 4 different ones. And not even dog/cat fancy. I wasted my time and threw my info out there. Quite annoyed.Why are their products so high? Same product at Amazon for 15.00 and I paid 61 dollar at Pet smart!I took my dog in for a simple wash,dry and brush. And when I picked her up she was still wet and stinks! She smells more than she did when she went in! What the heck PetSmart!Very great place to bring your pet, great service and well caring people. They every shot here and anything personal for your pets food, and beds collasr chains thanks allot petsmart am glad u take care of my 2 doggiesI have a husky witch I had taken to pet smart to get groomed several times of the way they go through groomers the girl who had done her prior no longer there. I drop off my dog five mins later tell me she needed to see a vet the way she was shedding was not normal. My dog if Five years old and also has lost her coat the same way. And goes to the vet and is checked regularly. Young girls who don't know what they are doing but the company is making all the money off of them. Find a little local grommer my first review ever they are idiots Service Value Shipping Returns QualityI have contacted the supplier and Pets Mart Managers etc. It was disappointing to find out that the preventative FIP shot not given. Animal are in close quarters. Some shipped from other areas outside Continental United States. It is so painful to a animals to get this incurable disease. Customers are blindsided and are financially hit with this disease. It devastating To watch your animal die such a Painful death. Just humanly vaccinate these animals. Stay true to your PURPOSE and PROMISES. Fran McGruder U ited Some shipp