Easy to order, great prices and selection of sizes. Frames arrived quickly and in good shape. No complaints; will do business with Best Buy Eyeglasses again in the future. Date of experience: February 14, 2025My Order was Placed 12/07/2024. Conformation Number *******601) 12/27/2024 Get e-mail "Order Shipped"!?!? THAT'S 20 DAYS LATER! TOTALLY UNACCEPTABLE! With an Est. Arrival Date 1/06-08/2025!?!? WHAT!?!? Good thing I was out of state for Christmas and away from my computer and didn't get home til JAN. 02,2025! Good thing I Received my glass' Saturday Morning, 1/04/2025 or Someone Would Not Have Happy For My Call! This is my 4th. Order and I Will Definitely Think Twice and Shop Around Before Placing My Next Order With BEST BUY Eyeglasses! Date of experience: January 5, 2025My current frames are in bad shape. The frames I ordered are the same model and size as my current frames. Should have been a quick 10-minute job to move my lenses to the new frames. These are metal frames, so I had to do was loosen one screw on each lens to remove them from the old frames. Then loosen the two screws on the new frames, set in the lenses and then retighten the screws. The problem is that one of the screws in the new frames is stuck. Customer service gave me some things to try, but nothing worked. Looks like I will have to request an RMA after Christmas. I really wanted these frames. Date of experience: December 24, 2024Bit crooked the glasses but good value! Like the product and will order again. Date of experience: February 22, 2025Excellent construction of website; much better than competing sites for ease of use. Reason I chose this business: Provided excellent Hoya Optical lenses last yearand the Shuron Ronstrong frame I've used for decades. Reason I chose this product: Same product I bought last year with slightly modified new prescription. Date of experience: February 24, 2025Only issue was the exchange rate :) the Canadian dollar is hurting right now. Date of experience: December 23, 2024Friendly service. They should not have taken my money and then kept telling me they were on back order. I had to wear broken glued togeather glasses for 6 weeks. If I had know it would take so long I would have got them quicker from some one else Date of experience: August 23, 2024Date of experience: July 5, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Stephen S. Belgium 1 review 0 helpful votes Follow Stephen S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Satisfied” October 26th, 2024 Verified purchase Quick delivery and good communication for my order of Ray Ban sunglasses Date of experience: October 26, 2024Very easy ordering. Price very reasonable. Time from order to delivery was a little long but everything with the order was perfect. Highly recommended. Date of experience: August 30, 2024Love my glasses, lightweight, could not find in other sites. Was not available at their warehouse so had to wait longer for the order but the communication was very helpful with the updates Date of experience: July 20, 2024Best Buy's delivery service is a joke. I ordered a product weeks ago and it's still nowhere to be found. Attempting to get in touch with customer service was like trying to solve a Rubik's cube blindfolded – confusing and utterly pointless. If you value your time and sanity, steer clear of Best Buy's online ordering platform. Date of experience: April 26, 2024Delivered on what was advertised, received by mail what was promised on web site. Date of experience: September 19, 2024Awful, awful customer service. I've ordered from them before with no problems, but they have absolutely plummeted in their customer service. I've called them during their limited business hours, and no one ever picked up the phone. I've e-mailed them directly and filled out their form on their website, but no one ever responded to me. The prices are decent, and their selection is good, but in these times of such great competition in the market, I would think they would put in some effort in customer service. I would rather pay more at a brick and mortar store than deal with such atrocious customer service. They definitely lost me as a customer. Date of experience: July 26, 2013Very good thank you！It was a very good shopping experience. I think I will buy it again. It would be better if there were more discounts. Date of experience: May 29, 2024I am very happy because it's price is affordable I am very glade its products are so good thank you very much excellent job Date of experience: June 29, 2019Your kindness is a balm to all who encounter it. You're all that and a super-size bag of chips.You are the most perfect you there is. Date of experience: June 29, 2023The way you treasure your loved ones is incredible.When you make up your mind about something, nothing stands in your way. Date of experience: July 2, 2023Product description was accurate. I'm very happy with the results. Of i ever need another replacement frame or in fact I will purchase future frames from here and say money rather than pay a fortune at my doctors office or other retail stores. Date of experience: February 3, 2025