They offered me $10 discount if you use your bank account as a method of payment and do auto pay. Every single month I have to call and tell them what happened with my discount. They NEVER applied it. Every time they tell a bunch of BS, and every time the "problem" is solved. Well, every time I have to call for my discount. What a disgraceful company Verizon is. I am done with them. Date of experience: January 27, 2025I went to the Verizon store and got 2 flip phones they gave me a bad phone i have talked to the store twice and someone on the phone 6 times, they were supposed to be sending me a new flip phone complete with the battery and the back since it was the battery that was the problem with the new phone that i had gotten. Well after sending 3 phones to me all without the battery and the back I had to send each one of them back. I am under a contract for 26 more months, but you can bet when it ends, I will not be with Verizon again. I ordered a battery off of amazon and hopefully it will fix my problem since Verizon can seem to get it right. I sent a note back with the last phone they sent without what it needed so they can see what they did. So, Verizon unless you can get it right i will no longer be a customer of your when my contract ends because you can talk to a person for helps and you A! Doesn't understand anything! Date of experience: February 10, 2025Verizon is HORRIBLE!... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to send it to another person. Well, that person just called me and said no its a valid charge, would you like to set up a payment arrangement? I told her you will never get that money from me; I will not pay for something I never received... I would HIGHLY recommend a different service provider, they are thieves! Tip for consumers:Verizon is HORRIBLE! ... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to Products used:NO Products cause I never received but I sure was billed for a service I never received Service Value Shipping Returns Quality Date of experience: January 3, 2025I call 4 time and got hung up on! And they the 5th call i talked to someone and she put me on hold and again and she hung up on me. Not very nice when your a customer and get treated like that! Very upset with verizon they can sure take your money but can help you Date of experience: January 10, 2025Verizon should be automatically shut down. Everything about this company is terrible. Paid past due balance arrangement, got service turned back on, next day,boooom turned service off again. Saying bill is past due. Just paid it yesterday.now its christmas day and i cant make any phone calls to family and friends.this company is just horrible. Im so done with them. Just terrible.i cant stand thier customer service, cant understand any of them. They make you feel like your a dumbass promises always broken. Spent 5 hrs on the phone with them and talked to 9 different people and everyone of them had no idea what i was trying to explain to them. I hope every single one of the got a $#*! ton of coal for christmas! Piece o sh8t company! Products used:s22 plus x1 iphone16 x3 Service Value Shipping Returns Quality Date of experience: December 25, 2024I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere! I shouldn't be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know. Service Value Returns Quality Date of experience: January 2, 2025Ive had a phone on order since the 27th of december and it still hasnt got here. When i call its the same bs. Just send the new phone wooowwww this is horrible im switching companies. Tip for consumers:ups is a trash company Products used:none Service Value Shipping Returns Quality Date of experience: December 27, 2024Called *611, but couldn't get an authentication text message to come through which is part of the problem my texts aren't sending or receiving. Then called *******204 and same deal could not get past the automated bowls of customer support. The phone line auto hung up on me. 37 minutes in I called the sales line and got to a person who transferred me to business support, and the automated system says "we're closed" and auto hung up. I called sales again 59 minutes in asked for a manager who routed me to something called networks it which said is be on hold for 4 minutes. 1 hour and 11 minutes later I'm sitting this review. The rep an Indian women changed settings on my account. Sent a test message then asked if it worked. It didn't she hung up. Tip for consumers:Over the last month and a half I have called Verizon seven times and spent over 5 1/2 hours on hold. As a business owner, I have had multiple days where my phone’s just simply don’t work. Their automated call in line for business owners is completely shut off after 8 PM at night and it takes a momentous effort to trick their system and or call someone on a different unrelated department line to get them to transfer you to customer support it’s atrocious. Products used:Customer support and IT Service Value Quality Date of experience: November 22, 2024I was intentionally misled by your store representative regarding the terms of the promotional iPad I received. I was explicitly told the iPad was a gift with no additional costs beyond the sales tax. At no point was I informed that accepting the iPad would result in a $15 monthly device payment and a $10 mandatory unlimited data plan for 36 months. Had these charges been disclosed upfront, I would have declined the promotion. This misrepresentation is unacceptable and appears to violate both state and federal consumer protection laws. I am requesting that all charges associated with this device be canceled immediately, and that I be allowed to retain the iPad as the promotional Gift it was represented to be. I only found out I would be paying additional charges for the next 36 months via email three days later. Service Value Date of experience: November 18, 2024I agree 100 percent. Verizon overcharged and fraudulently charged hidden fees. The bill is never the same and continuously goes up in price. Offers promotions, gets you in, then bang you don't get what's promised. They'll have a different account representative call you, get you in, then suddenly you can't contact your "account representative " ever again. Date of experience: November 2, 2024It just so happens that I started my career with Verizon (Bell Atlantic) as a customer service rep, so I think I know a little about it. The customer service from VZ is horrific especially if you have to speak to a live person. Don't even think about escalating, it's just a loop of endless frustrations. WE are talking multiple months of overbilling, multitudes of calls and reps and hours on the phone. No one is accountable. EOS Date of experience: September 3, 2024I went to the local Verizon store and paid off my phone so I could go to a different cell service provider then I transferred my phone number to the new carrier. About a week later got a bill from Verizon because I switched mid month so I just paid it. Now it's been two more weeks and I get a notice from Verizon that they are going to bill me next month! I have a new carrier and don't owe them anything. Looks like another trip to Verizon store and then to my bank to block them. Service Value Shipping Quality Date of experience: July 16, 2024My prepaid cell phone broke, so I went on a hunt for the most economical prepaid cell phone I could purchase, which is usually at Walmart. I almost always purchase my devices there because of their hassle-free return policy. I return so many things and always get all my money back with a smile, even if I've used the product. This time, however, I went to a Verizon store. (Note: Just like Team Mobile and Metro Team Mobile are two different companies; Verizon and Total by Verizon are also two different companies.) I found this out, because I already had a Total by Verizon plan, which I was using with the now broken phone and thought I could just buy a prepaid phone and use my same plan. However, this was Verizon; NOT Total by Verizon, so, instead of trying to find a Total by Verizon store (which incidentally I later found out are few and far between), I decided to purchase both the phone and a Verizon plan. I was notified of their return policy that I would forfeit $50 as a restocking fee, but I was not notified that I would not be able to recoup the cost of the plan. Due to problems loading some apps, I decided to return the phone. I had to wait so long to get help, that by the time assistance arrived I was so exasperated that even after they explained that I would only receive $19.99 in return for the $136.49 I paid (less than 24 hours prior), I told him to just do it! Never again. In the future, I'm going to stick to good old Walmart. Date of experience: August 26, 2024This has been the worst experience I've ever had with a phone company. I've been overcharged, and no one has explained why. The customer service representative was unhelpful and condescending. It took me over five phone calls and speaking to a supervisor, who was also unhelpful, to get an answer. I was charged for a line I was forced to get because the phone I sent was locked. I'm considering leaving Verizon and switching to a different company. The customer service is poor, and there are hidden fees. I was promised a $40 discount for signing up for auto-pay, but I was still charged the total amount. Even after signing up for auto-pay, I was charged my entire bill plus a late fee, which doesn't make sense. This was the worst experience I have ever had with any phone company. I'm being overcharged, and nobody is explaining it to me. Then the dude tried to make me look stupid when he could have explained everything. Why did it take me calling over five times and escalating the situation to a supervisor (who was worse than the agent)( As a manager myself, this guy should not be in his position) to get an answer, and you all are still charging me for a line you all forced me to get because yall sent us a locked phone when I initially ordered it offline. I'm ready to leave Verizon. I hope some other company comes up with a promotion where they will pay off these phones for the holidays, and I can leave you guys for good. You all have poor customer service and plenty of hidden fees. Then you all said to sign up for auto pay and get 40 dollars off your bill, and I did and was still charged. Then he told me I signed up too late when the guy I spoke to before reassured me that it would be on the bill I pay Sept 8. I was still charged my entire bill plus a late fee of 244 +7 =251 while signing up for autopay. Isn't that to avoid late fees? Tip for consumers:Never use verizon, hidden fees, charges you a month in advance before you even use the phone Products used:2xIPhone 15 and iPhone 15 plus and Samsung galaxy 23 Service Date of experience: September 11, 2024Worst company ever. Dint know hoe they are getting away with this. I canceled my service and paid out my phone and all charges. Confirmed 3 times all charges were paid. Received a bill today and when i called customer support I was told it wasn't verizon it was the government charge for porting my number to another carrier and I could either pay it or contact the government to dispute the $18.95 charge. And then, because of the charge from the "Government" for porting my number I owed Verizon $1.39 service fee for billing it to me. Worst shadiest company ever! I thought there were laws against these kind of practices? Value Quality Date of experience: June 25, 2024Verizon sales team are the most unethical manipulative liars on earth, do not, again do not sign with them before they give it to you in writing. I believe, the team some how like the mother company, do not, again do not sign a 2 years contract with any service unless you are 100% you getting the service you deserve. I have a 4 lines business account with them they made a mistake in my bill which I was billed for over than $3,000 in a month and they did whatever they do with all customers and they disconnect your phone Friday evening after business hours and they leave you with one option which to be connected only to their collection office in the Philippine that have only one option that yo pay in full before they return your service, we are sales people "Loan Officers" and imagine how much we lost during our summer season weekend, even today I called billing at 9:00 AM I stayed with their rep for almost an hour, she discovered the mistakes and told me she will fix and turn back the service in less than an hour it is 1:30 PM now and nothing happened. Verizon is he most unethical manipulative liars on earth hide behind its 2 years contract. Tip for consumers:No Products used:4 phones and lines from Verizon Wireless and Internet. Service Value Shipping Returns Quality Date of experience: July 15, 2024Verizon staffed with incompetent people. Billing department doesn't know what they are doing, they do not interact with the operations department, resulting in false billing. I was subjected to false billing for months (I had no Verizon account) with resulting collection activity and negative reporting with loss of credit rating by Verizon to credit agencies. I have received an official apology from Verizon but my credit report has not been corrected. Recommend any prospective Verizon customer explore other options as Verizon is not to be trusted. Products used:Cell service Service Value Quality Date of experience: May 31, 2024Verison is unethical in its business practices. I changed my cell phone plan and had the option of choosing add-ons for an additional charge. I did not select any add-ons, and within minutes of changing my plan, I received a text message telling me that extra cloud storage was added to my account by Verison for an additional $5.99/month. I then got a text message stating to follow the link to cancel, the link did not provide a place to cancel the added expense so I had to spend 30 minutes on the phone with customer service trying to remove the charge. Within minutes of finishing up with customer service, I received a survey that I was eager to complete, in the middle of the survey I was asked how satisfied I was with Verson with a rating of 1 to 10, I gave them a 1, the next question asked why I was unsatisfied. While I was typing in my answer, I received a call from the customer service supervisor asking me to text the word "Quit" to stop the survey. She was insistent that I do this immediately while she waited on the phone. I explained to her that I was not done completing the survey and she continued her demands. I told her that I would do that after I completed the survey, and she finally ended the call. Service Date of experience: July 23, 2024Went to do a simple trade in and upgrade, every month they try to charge me $300 for one line. Now I'm paying for their mistakes instead of buying groceries. My original payments are 116$ not 335$… The thing that got me so upset was that Verizon is such a giant company why am I paying for their mistake at minimum wage. Fix your own problem. Stop milking more money out of people who cant afford it. Tip for consumers:Dont!! Products used:Phone Date of experience: June 2, 2022Verizon Screwed up our bill and account every time we called, which at the end of a 20 year relationship was every month for 1-2 hours. Their customer service barely speaks english, and they continued to increase our bill every month despite telling us they had fixed it. Run away from this dishonest and horrible company. Wish we had left sooner. Switched to T-mobile and got better service and out bill decreased by $200 per month. I don't know how verizon expects to stay in business, shop elsewhere so you don't have to spend an hour a month on the phone straightening out your bill. Service Value Quality Date of experience: December 9, 2023Way too expensive than other carriers. I often found extra charges on my bill arbitrarily and once I call support were taken off. But it seem they do this to customers who do not notice in order to generate profit. Lastly, when I cancelled the service, my online portal was locked immediately and it was made very hard to pay my last bill. Date of experience: May 13, 2020Half of the time I get no reception. Customer service phone line is a joke. You can't connect with a person. The stupid recordings only try to sell $#*! I don't want or need. Pay my bill online is trash. I'm trying to pay those $#*!s and I can't. Why am I paying? I'm not getting what I'm paying for. Date of experience: April 7, 2022Recently had major drops in our signal levels (bars), to the point of dropouts or inability to use online services. Screen freezes common. NO response from Verizon, nor any suggestions on how to get us better service. This is affecting our entire neighborhood. New problem. Service Value Date of experience: September 1, 2023VW website is very good, although like many sites is too packed with stuff which makes it confusing to find what you want. As for their service, it is superior. I left VW after 15 years to go to Sprint. OMG! I was miserable. Screw Sprints $69 for everything! VW may be expensive, their taxes and fees tack on $20+ to an average bill but its worth it! I'm sticking with Verizon Wireless. Date of experience: September 25, 2010I had Verizon for over five years. The reception is great as long as your phone is working correctly, and it's really fast. They have awful customer service and will not fix issues, especially if the issue is their mistake. Also don't expect to much for customer loyalty. They only care about new customers. You can't get even close to the same deals if you're already a customer. Date of experience: May 28, 2015