I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast! I got the mini package and its great for holidays and travel. Highly recommend. Products used:Mascara Better Than Sex Mini Service Value Shipping Quality Date of experience: April 28, 2023Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them. Date of experience: April 19, 2024Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products. Date of experience: December 4, 2022Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately. Date of experience: August 9, 2022I recently purchased the Too Faced eyeshadow palette and I am absolutely in love with it! The colors are so vibrant and blend seamlessly. The packaging is also stunning and makes me happy every time I use it. I've received so many compliments on my eye makeup since I started using this palette. I highly recommend the Too Faced brand to anyone looking for high-quality, beautiful makeup products. Service Value Shipping Returns Quality Date of experience: May 4, 2023I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me. Products used:mascara Service Value Shipping Returns Quality Date of experience: October 31, 2023My mother and I were at too faced today :) We both had a great experience thanks to the heart melting welcoming, the patience, the vibes and the knowledge the wonderful workers explained to us about the products. The products are GREAT! Thank you John and Tanya! Thank you too faced highly recommend! Products used:Lip gloss, eyeshadow and mascara Date of experience: March 23, 2023Buying products from Sephora, no problem. But steer clear of their website. They will give you shade recommendations based on other products, but they don't match. I decided to pop into Sephora less than an hour after placing an order to check the shade match, and it was soooo bad. I tried to update my order or change it (less than an hour later) and they only give you 30 minutes to make changes and customer service wouldn't help. So when I received it in the mail, I immediately initiated a return through the chat. That took an HOUR. They received my return 11 days ago and I'm still waiting for my refund. I won't purchase through the website ever again. Date of experience: December 19, 2023My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more. Date of experience: July 17, 2021I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for. Service Value Shipping Returns Quality Date of experience: December 16, 2021I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating Date of experience: December 8, 2022At first I didn't want to purchase because, well, it's expensive. But man, it was worth it. The colors are beautiful and VERY pigmented. I am naturally pale, cool toned with blonde hair and pretty much every color on this palate looks wonderful against my skin. Date of experience: March 14, 2019Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more. Date of experience: April 14, 2021I placed an order, slight delay in delivery but this was communicated to me, both items were lovely but the tops didn't fit. Requested refund again communication was great and once they had proof of postage I received a refund within a couple of days. Nil issues with them at all. Date of experience: October 22, 2019I love their foundation, mascara, concealer, lipstick and setting powder. Some of their prouducts are hit or miss, the dewy finish foundation is oily and makes me break out (I think it's discontinued now) but their peach perfect foundation is my go-to. Their melted matte lipstick has beautiful colors but easily smears. Overall, I love their prouducts and have had mostly great experiences. I've seen people on here slamming the company over the CEO's personal stances. For context, the CEO fired their sister from the company for her anti-trans statements. I'm all for holding people accountable for their words so they can take more of my money. Prouducts are rather pricey, but they are quality and the company seems to really care about finding what works and maintaining their standard. Tip for consumers:Pricey but nicey, some of their prouducts are experimental, but most are tried and true. Better than sex mascara, and perfect peach foundation and concealer are cult classics. Products used:Peach concealer, perfect peach foundation, lipstick injection lip plumper, born this way setting powder, better than sex mascara, lip insurance lip primer, melted matte liquid lipstick, hangover rx face wash Date of experience: March 7, 2021Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one Date of experience: December 7, 2022I love their products, but they have made it quite difficult for people to buy outside the US. UU. The US site does not accept international cards and if you want to buy in the United Kingdom, you must pay more than $ 30 in delivery, plus taxes in addition to the original price, which is just a big detour. He did not have a similar experience with any other store and if his products were not cruelty free, which is essential for me, the lost abandoned completely for other brands. Date of experience: February 10, 2020Too faced is best in makeup industry. Ignore the their high prices because they never compromise on quality. Making you feel so great after using their products. Being a beauty lover, must give Too Faced a try! Service Value Shipping Returns Quality Date of experience: March 2, 2019I have personally purchased and used the Too Faced Peach Eyeshadow palette and it was one of the best decisions I have ever made. The palette itself smells divine and works beautifully as well. All of the shades are easy to blend and apply. They can create a wide variety of looks, from smoky evening looks to simple daytime looks, so the palette is therefore worth every penny in my books. Would highly recommend this palette. Service Value Quality Date of experience: October 25, 2021Tried ordering the mascara twice amd twice it got cancelled! So mad and the company doesn't want to keep their customers happy at all! They just want ur money. So disappointed and frustrated with the way things were handled. I was told that I would have one shipped to me at no cost suing how I paid for shipping twice! Date of experience: November 5, 2021I have been using Too Faced makeup products for over 3 years. I am obsessed with the quality of the product and the scents. My favorite thing about Too Faced is that it feels like they really take into account how their customer wants to feel and that's why I think this brand is so successful. - Shahwar Khan Service Value Shipping Returns Quality Date of experience: December 10, 2021Absolutely horrible experience with this company. I waited over two weeks for my items to be delivered and now they shorted me on an item and said they refunded me when they didn't. I am beyond upset and the lady that I spoke with would not do anything to rectify this experience. They have lost my business forever. You would think they would honor a long time customer like myself! Also not truly cruelty free since they were acquired my Estée Lauder! Seriously horrible service and experience. Date of experience: September 13, 2019I ordered a birthday gift from too Faced's website. I thought it was a great deal and was super excited to receive it. I ended up receiving an empty box in the mail. The item i ordered went out of stock after i ordered it so they decided to send me an empty box. I called about this and the woman was extremely unhelpful. They offered me a refund for the item but didn't want to refund me shipping. They also never sent me an email saying the item was out of stock and id be getting a refund for it, or to cancel my order entirely since it was the one item in my order. They just sent me an empty box, tried to avoid refunding me my shipping, and i still haven't gotten a refund at all so if possible ill update this review when i do. I won't be ordering from them again, I recommend their makeup but order from Ulta or Sephora instead of their website. Better costumer service with those companies. Tip for consumers:Don't order off the too faced website, order off Ulta or Sephora instead. Products used:None because the box came EMPTY Service Value Shipping Returns Quality Date of experience: March 13, 2021I placed my very first order during the Black Friday sale from too faced website and paid fee for international shipping. About 3 weeks later all I received is a empty box with a concealor sample in it. I contacted toofaced customer services and every time they provided me different answers. First they claimed that I will receive rest of my item within 2days, then there is nothing. After that they told me they will reship it again,,, many days has passed still nothing. At the end after many calls and emails ( almost a month later) they decided to issue me a refund... they do not care about how much time they had wasted, no consideration towards their customers. Do not order it from the website! Unless you want to waste your time and deal with their unprofessional services. The fact that they shipped a empty box tells all. Tip for consumers:Do not order it from the web! Products used:Cosmetic Service Value Shipping Returns Quality Date of experience: December 30, 2020I ordered Better than sex mascara/eyeliner duo. I understand that it took a long time to deliver do to the crisis. However when I received the products, my mascara was dry. I had to add water to it, and still doesn't do it. The eyeliner was fantastic. I have emailed and tried to get through to them but they do not respond! Date of experience: May 21, 2020