I purchased a ticket for a concert through Viagogo just a few hours before the event, expecting it to take place in the evening. However, the ticket was delivered 25 minutes after the concert had already started, making it completely unusable. The platform failed to warn that the tickets being sold were for an event that was already in progress. As a result, I was forced to buy a new ticket at the venue, incurring additional expenses. Despite multiple attempts to resolve the issue, Viagogo refused to issue a refund, relying solely on internal system records that do not reflect the actual situation. I have also filed an official complaint with the U.S. Federal Trade Commission (FTC) due to the company's misleading business practices. I am leaving this review to warn other users. Be very cautious when purchasing tickets from this platform, especially on the day of the event. Service Value Shipping Returns Quality Date of experience: December 15, 2024Viagogo is hands down the worst ticketing platform I've ever dealt with. The entire service feels like a scam from start to finish. The website is deliberately complicated, full of glitches, and keeps crashing. When I simply wanted to change the date of my tickets from the 3rd to the 2nd, they flat-out refused and told me my only option was to sell my tickets and buy new ones. Why on earth isn't this a basic feature? They lure you in with claims of "no fees" on resale, but then hit you with an extortionate £56 fee for selling just TWO tickets. To add insult to injury, they won't even pay me for the sale until 5–8 days after the event, which is in JULY. So they're happy to hold onto my money for months while I'm left in the lurch. It's absolutely disgraceful. This company is built on deceitful practices and zero regard for customer satisfaction. Avoid Viagogo at all costs—save yourself the frustration, money, and time. It's honestly shocking that they're even allowed to operate. Never again! Products used:Ticket Purchase Service Value Shipping Returns Quality Date of experience: January 21, 2025This company claims to have a full "guarantee policy" but it is worthless. My "guaranteed pass" to the event I ordered did not come in time for my event. When I tried to get a refund I was told it was too late because I did not contact them before the event. Terrible rude customer service. This company is a scam. Tip for consumers:They do not stand by their refund policy. Products used:Tickets/parking pass Service Value Shipping Returns Quality Date of experience: December 21, 2024Avoid. I had an awfull experience buying rugby tickets. Officials advise not to purchase tickets through the platform due to tickets being overpriced. As I could not attend the event I tried to resell tickets on Viagogo. Fee was twice charged, to me and potential buyer. Tickets were guaranteed to arrive 4 hours before the event. The same tickets I tried to resell but I had to made them available 48 hours in advance. After that I was blocked and could not advertise them on Viagogo. I received emails from various apps to create account to get tickets. So confusing process. If you cannot buy from the official site, avoid Viagogo and other similar providers. Service Value Shipping Returns Quality Date of experience: November 24, 2024Horrible experience with F1 tickets. I paid for the tickets 3 months before the event when official sales were still available, but tickets on Viagogo were slightly cheaper. It was the worst decision of my life. I received access to the tickets a few days before the event, and it turned out that we were assigned separate seats with several seats between me and my wife. I reported this to Viagogo immediately. The support insisted that I should return the tickets and they would assign new seats next to each other. I decided to do that, and it was another terrible decision. The tickets were sold for twice the price without my involvement, and I never received my new tickets. I spent few days morning to evening struggling to contact them and sort out this situation. I've heard hundred times I need to be patience… The refund process, of course, takes several business days. In the meantime, I flew from Europe to Abu Dhabi, spent a ridiculous amount of money on a hotel to be close to the race, which I ultimately couldn't attend because of the scammers at Viagogo. The money I lost in this whole operation without seeing the race is about 5,000 USD. I received 200 USD compensation from Viagogo… think a hundred times before entering into any cooperation with this company. Service Value Shipping Returns Quality Date of experience: December 8, 2024Total fraud; after buying the abu dhabi cold play tickets in Jan 2025 they informed us that they will issue the tickets on the day of the event only. We investigated the case all our friends who bought the tickets from the official website already got the tickets. And we were informed that the tickets from the official website are only the authentic tickets. They robbed 1384€ We booked out flights and hotel Total mess. Don't ever use their platform Service Value Shipping Returns Quality Date of experience: November 17, 2024I purchased two tickets to Sabrina Carpenter for over $600,2 months ago. I paid extra to get really good seats, because it was my daughter's first concert two hours before the show. They sent me an email saying my tickets were no longer available and sent me in seats that were, as far behind the stage as possible. I could not see the stage or even the TV showing the performer singing. I called the representatives and they told me sorry for your inconvenience. There is nothing we can do. They are a complete scam, and I strongly recommend for you not use them. Tip for consumers:That this company would take your tickets two hours before the show and reselling them. You’d be stuck with horrible seats. Products used:Concert tickets Service Value Shipping Returns Quality Date of experience: October 31, 2024Purchased tickets online, then told I will not receive them for nine months, 48 hours before the event starts in London. Date of experience: November 15, 2024Not only did I not receive the tickets I purchased, but customer service was not help at all. Live chat is the only option and on several occasions had to wait over 30 minutes for an operator. I was at the event trying to get things straightened out and was told I would receive an email listing replacement options and it never came. I finally the day after got them to agree to a refund, but surprise, surprise it will take 10 business days Tip for consumers:Stay away from this site Products used:None, never received tickets Date of experience: September 22, 2024Husband purchased 2 cricket tickets at £240, when printed face value was £85, then received email to say rip the tickets up as the reseller didnt have them available - offered more tickets at extortionate prices or offered refund - awaiting refund. Checked cricket site and it advised reseller tickets not likely to get in - why doesnt the government scrap reseller sites then none of these unscrupulous people would just purchase in bulk just to resell. Cheat cheat cheat Date of experience: September 5, 2024I bout 2 tickets for Pink,never got the ticket or refund,I email them for 3 weeks now.they refused give me refund because is after the event,scam,stay away from them Service Value Shipping Returns Quality Date of experience: July 30, 2024A SCAMMMMMM! A SCAMMMMMM! My parents bought a parking ticket and not only did they NEVER send them a download link, the parking people told them that 5 other people showed up to the lot with an identical order number. Their customer service was the worst thing ever --- they were asking us to screenshot and send them emails that they sent us? We did but an order number should be enough, what's wrong with their system? In the end, we never got our money back because we didn't report that they messed up and never sent us a downloadable link BEFORE the concert. Now that it's after and they robbed us, we can't get a refund. DONT BOOK WITH THEM Viagogo if you actually care about fixing this, feel free to reply to help us fix it. Date of experience: August 6, 2024I had a terrible experience with Viagogo. I ordered tickets for football match Malaga FC, but what I received were the wrong tickets only for kids and 4 different places at the stadium, completely useless for the event I intended to attend. To make matters worse, they took my money and have refused to issue a refund, even after acknowledging their mistake. This company is untrustworthy and unreliable. Save yourself the headache and avoid Viagogo at all costs! Products used:None of the priduct could be used. Service Value Shipping Returns Quality Date of experience: May 18, 2024I bought tickets there twice and both times same thing happened. I bought vip tickets and they delivered tickets where seats were very far away from where I bought it for the price of vip which was extremely expensive. If you wanna have a good experience don't buy from them and they always send tickets couple hours before concert. Value Shipping Returns Quality Date of experience: May 25, 2024£44 tickets on sale at over £300. It's basic extortion & thieving. These sites need shutting down About time the government passed some legislation over these touts Service Value Shipping Returns Quality Date of experience: June 11, 2024Subject: The Imaginative Experience of Buying Tickets on Viagogo Dear Viagogo Team, I hope this email finds you all well and basking in the unending success of your ticket-selling platform. I wanted to share with you my marvelous and utterly unique experience of purchasing tickets on your site. I've always heard that getting tickets for various events is challenging, but Viagogo showed me just how fantastic it is to go through this process with unparalleled stress and complete uncertainty. It's truly thrilling to try and figure out if the tickets you've purchased will be valid in the end, and the sense of adventure is indescribable! Furthermore, I must express my gratitude for the wonderfully high prices your platform offers. It's truly impressive to pay multiples of the original ticket price and feel like part of a chosen elite who get to experience this privilege. Regarding the transparency and honesty of your platform, it's entirely clear that you've chosen to maintain a special mystique in the purchasing process. This approach makes every step a mental challenge and prepares buyers for the surprises of life, which is undoubtedly educational and beneficial. As for the rights of the buyer, perhaps it's better that these aren't too apparent. After all, having clear rights and avenues for complaints might ruin the adventurous and unpredictable buying experience that Viagogo offers. Thank you for ensuring that nothing is certain or guaranteed, keeping the excitement and anticipation alive. With respect and deep irony, Aurel Service Value Shipping Returns Quality Date of experience: June 13, 2024Bought overpriced tickets from them only for the event to be postponed then cancelled. I provided evidence of the cancellation from the venue but still, 6 weeks later, they're denying that it's been cancelled, instead just sending me standard useless emails, despite 4 phone calls with their customer 'disservice' dept. The venue won't contact them directly as they are a reseller. Very poor. Date of experience: May 9, 2022Scammers. My friend bought us tickets to see Gipsy Kings at The Bristol Beacon with Viagogo, (at what we now know was double the price in the first place) only to discover when we got there that our tickets were invalid, the seats had already been sold by the venue to other people so ours technically didn't exist. Viagogo had sold us over priced tickets for seats that were not available. We had to buy new tickets (which cost half the price thankfully) and we're pursuing a refund. AVOID. Tip for consumers:They are not trustworthy. Their tickets may not be recognised by the venue as the seats they sell you are already taken. They will charge at least twice as much for a ticket. Service Value Returns Quality Date of experience: March 25, 2024So sad when I saw the review of the worst platform, just settle the issues for the customer,not let us pay for nothing(if have ticket that different kes), then after success purchase，platform say we need to sell for next customer?please take action, we no spending few dollars right? Tip for consumers:Think twist before you purchase the from here Products used:Consent tickets Service Value Shipping Returns Quality Date of experience: March 13, 2023I spent over $200 for a single Queen concert ticket online from Viagogo. When I arrived at the concert I was denied entrance and my ticket voided. The 1st thing the box office said is, did you get it from Viagogo? I had no idea about their horrible reputation. It baffles me how the company is still in business and they are able to keep the website up. That was the 1st and last time I will ever purchase anything from Viagogo. People be warned you're taking a huge risk purchasing tickets from Viagogo! Tip for consumers:Don't use the site. Date of experience: July 24, 2019I bought two football tickets, they issued E-tickets, but when we went to the venue, ticket controllers said the QR are completely in wrong format and same sits are sold many times. I tried to call them no answer. Tickets controller told us they see many people in each match buying these fake tickets. I had to cancel my CC just in case they take more money from my account Tip for consumers:Don’t buy ticket from viagogo, it is scam. You won’t be able to go to the event Products used:It is scam Service Value Shipping Returns Quality Date of experience: February 22, 2022All in all a decent experience. I live in San Francisco and wanted tickets to the Ajax v Groningen match last month in Amsterdam. The tickets I got from Viagogo were well priced (better than primary) and available electronically. The 'guest' checkout flow was efficient and while not truly a guest experience, it was reasonably well structured. The game itself was something else, everything I wanted out of a top flight European football experience (except for the rain, but what do you want in the wintertime in northern Europe?). This is a secondary ticket marketplace so there are obviously fees that were charged over the face value of the seats. Until or unless primary ticket sources get their act together sites like Viagogo and StubHub are often better options. To my mind the experience was worth the money and since I did research ahead of time I didn't feel like I was taken advantage of. Tip for consumers:Tickets cost money. The service behind getting them to you also costs money. The fees are the fees. If you don't want to pay them... don't buy the ticket! Service Value Shipping Date of experience: February 4, 2015Viagogo claimed the seats I was buying were "Close to the stage" - row 6 in fact! Turns out they were in the highest section in the very back row on the side... No seat could have been further from the stage. They also made no mention of the 180 EURO "service charge" on top of the ticket price until after they charged my credit card. As for the ticket price itself - it ended up being 10 times the face value of the ticket! Viagogo has perfectly combined their false and misleading selling statements with 'urgency marketing' to hook you in and then exploit you. Recommend to stay away! Tip for consumers:Absolutely stay away from this company Service Value