I have returned to this site repeatedly for years. The items are clever. They are SO much fun. But the quality is incredible. I have bought clothing, gadgets and home items. Never disappointed and when an item doesn't work (a shirt didn't fit), they will work with you until you're happy. They points system is fantastic and boosted my holiday shopping. Shipping is reasonable in both cost and speed. Always look at their sales! You won't be disappointed! There are things that will just make you smile and so will the banter from the way they phrase descriptions! This site is very worth your time and money. If you have any variety of geek or nerd, shop here. Date of experience: November 27, 2018Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional 25,- by the time the invoice papers are cleared in order to release the package. Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S. Service Value Shipping Date of experience: September 2, 2017Ordered from Canada for 60$, got a UPS delivery asking for 55$ customs fee. Refused the package and offered to pay return shipping. Thinkgeek refused, offered me 14$ back after they "refunded themselves" and told me it was my problem because I should have done my "due diligence". They also realized they had overcharged me to begin which I would not have discovered had I not contested the fees in the first place. Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer. Now I`m forced to pay the nearly 100% customs charge or lose my money. Bad business, lesson learned, never again. Date of experience: April 19, 2018Every year I get Xmas stuff from thinkgeek.com. I've never had a problem. I go to the site to find it was bought by Gamestop FOUR YEARS AGO and they did away with their awesome thinkgeek.com since last year. Can't find anything good! So disappointed! Date of experience: November 28, 2019I recently purchased a Pusheen ornament from ThinkGeek and my experience was unacceptable! When I received my ornament in the mail, the paint was chipped and out of place. Like what the hell?! Then one whisker broke off within a day! My father tried to glue it back on, but it ended up breaking again. The shipping rates are so unbelievably high. $8.95 for 2-6 day shipping? That's criminal! Amazon shipping is FAR cheaper and offers a prime option that makes more sense financially. I can't even return or get a refund because it's broken! Don't even bother with ThinkGeek. They'll just piss you the hell off! Date of experience: July 21, 2018I called with a question and had to get a supervisor to help but he was so helpful. While doing so we figured out i ordered the wrong thing for my husband for Christmas a few days earlier. Unfortunately they were out of the other option so he offered to just replace it with something else FOR FREE with absolutely no cost to me. We found something that only cost a few dollars more and he shipped it right away. He also said to keep what i ordered. HIGHLY recommended. Some of the staff didn't know how to answer my question but if that happens to you get a supervisor it will be taken care of and everyone was very friendly. And also, sometimes i have called and they have actually answered my questions. This was a first that they couldn't. I have purchased many times from them before as well and have always been pleased with everything i have received. :) Tip for consumers:if you find someone in the initial customer service that wasnt helpful, as with all websites/companies, ask for a supervisor honestly i know that some people wont always be helpful but thats why they have higher ups to talk to ;) Service Value Shipping Returns Quality Date of experience: November 27, 2017One of the best GEEK stores out there and now they are owned by one of the worst games stores. If you had bought the company and left the site as is, then you would have been ok. BUT NO, you had to merge into that mess of website you have there. So I guess I will take my business somewhere else. And to the old ThinkGeek crew, thank you for all the smiles. Date of experience: October 8, 2019I was not told that there were going to be additional charges upon delivery. $20 on top of the $45 purchase. There should be mention of this during checkout. I will not be ordering from this site again. Date of experience: March 8, 2018If customer service can not tell me how much for the return shipping cost will be and also you do not know how much you guys will charge me restocking fee, How can I figure it out better or not to return these item? I do not care about price matching or difference. After I spoke with the customer service, I knew it would never happen. That's fine but at least you guys can tell me about the return shipping cost & restocking fee so I can figure it out. If you were the customer and you do not know how much you have to pay return shipping and plus there is chance that you have to pay restocking fee may over $15.00 but your not sure because customer service didn't tell you, how would you feel like? After I had a issue with the ThinkGeek, they remove all my ThinkGeek Ponts from my Account! Date of experience: November 14, 2018Never received my items but they still want to charge shipping/duties/customs/product. Unbelievably rude customer service. Totally useless. Won't fix problems. I was an AVID customer until this. Guess businesses really show their true colours once things go awry. Take my advice and just call Visa and get the charges reversed. That was the only way I got resolution. Tip for consumers:Deal with Visa directly. Their annoying "service monkeys" are all jokes. Service Shipping Returns Date of experience: November 13, 2014Worst customer service I have ever experienced. Returns are a nightmare. Past orders do not appear in my account so I cannot do a return online using their process for an RA#. To resolve a recent return I sent 4 emails, a week apart, got the standard response stating would probably hear back within 48 hours. 7 days later, still no response. Starting calling and each time was put on hold from 32 minutes to 50 minutes. Today after 64 minutes I was finally able to speak with a customer service person and at least let her know what I needed and why. In the past 18 months I have not been able to complete an order without some kind of issue. Never again! Many other websites selling what they sell. I always give good reviews when service is good and people try to make things right. Tip for consumers:Go elsewhere. Service Value Shipping Returns Quality Date of experience: January 12, 2015Spent $40 bucks on a watch that ended up looking like I bought it from a gas station for $8. Black face numbers came off when I removed the protective sticker. Everyone else that made the purchase is saying the same thing happened. Thinkgeek is terrible. Con Artists peddling overpriced garbage to fans thinking they're getting the real deal. On top of all this, their return policy is whack. It takes forever and I'll end up losing 15% of my refund to pay for the return. I'm not gonna bother getting my money back but people should know how crappy Thinkgeek truly is. I WILL NEVER visit Thinkgeek.com again and urge you to do the same. Service Value Shipping Returns Quality Date of experience: November 6, 2015Fantastic site, fantastic products and even better customer service. I've ordered from them about a half dozen times and my orders usually arrive within a week or two. I love their customer service, they're friendly and fast and willing to help. If you "like" their Facebook page, they are always doing crazy giveaways and giving out promo discount and free shipping codes. Plus, with every item you purchase you earn "geek points", which you can use on future purchases to earn free stuff. I've probably gotten around $40-$50 worth of stuff just from my geek points. They also do gatherings/parties at their headquarters which is super awesome too. :) The only downside is having to remind myself that I have bills to pay and food to buy, so I can't buy all the stuff I want at once. LOl. Date of experience: November 30, 2012Two items we received from here looked great but didn't work, one was a simple timer and the other a heated coffee mug which did work for 2 months. Think geek will do nothing to remedy the situation at all. Date of experience: March 20, 2014Just spent about 15 minutes and decided to buy something. That doesn't happen that often. The product descriptions are Hilarious! Great product pictures too. Probably nothing you would really need, but certainly fun and easy layout with quirky things you could use as gifts Date of experience: July 27, 2011I made two orders of $190+ - both of them got cancelled but my money had still been taken out. Tried to talk to a customer rep over both e-mail and Twitter - zero response. Tried their live chat - first rep just disconnected me. Second one completely ignored any questions I'd asked and gave me irrelevant answers. Needless to say - never going back to this website ever. AVOID! Tip for consumers:DON'T. Service Value Shipping Returns Quality Date of experience: December 2, 2016I order a men polo shirt for my partner a couple months before Christmas 2014 and the sent me a ladies Wonder Woman costume I tried ringing them for days but never got through so I sent an email and I heard back from the yesterday... 6 months later! They didn't explain anything just sent me shipping details which could have been for anything I am disgusted with this site what a $#*!ing joke 6 freaking months!? I look forward to seeing what turns up in this shipment.. Date of experience: April 13, 2015Worst online customer service of my life. You cannot contact this company without wasting 3 hours of your life. They do not return emails and online chat had a wait of 28 hours(is that real). Shipping is a nightmare and package is lost but I cannot get company ot respond. You would not last one week as a Ebay seller. My credit card company gave me a refund in less than 5 mins. Service Value Shipping Returns Quality Date of experience: December 18, 2014I ordered from this site and paid $22 for next day air shipping. Nowhere on the order page did they say it would take up to 48 hrs for the order to be processed. I received my order 4 days later. When I called to ask for a refund on the shipping they flat out refused. So beware of this site. Plus you can get most everything they have for sale at Ama***. Com cheaper and with free shipping. Date of experience: May 14, 2013I have ordered through Thinkgeek a few times before with no problem! I loved the website. But when I ordered a present on Cyber Monday, I got an email saying it shipped, but never received my package. When I tried to call, I was placed on hold for over an hour and web chat had a waiting time of over a day. I hope Thinkgeek fixes their service soon. Service Value Shipping Date of experience: January 8, 2015Ordered three separate orders, we are Military and posted over seas so we had the orders shipped to the base. The base will not accept COD's, which has never been a problem with any other shipments because the company has used the phone number or e-mail address to contact us and have us pay UPS. Well not thinkgeek they had all packages returned to them. Once they receive the packages I will be refunded my money minus the cost of shipping to me, the cost of shipping it back to them and possibly any customs fees incurred. What is the point of providing contact information if the company cannot be bothered to contact you and give you the opportunity to solve the problem. Thank you for ruining our Christmas those were the only presents that I had ordered for my husband and now he has nothing under the tree. Tip for consumers:Do not bother to provide them with any contact information they do not use it anyways they will just have your package returned and charge you through the nose for it. Worst company I have ever dealt with. Service Value Shipping Returns Quality Date of experience: December 9, 2014Returned the item. It took them very very long to process the return. Then they tell you you should see the refund within 2 days. Its been 6 days and i saw nothing on my card. You can email them all you want, they will not reply you. If you try calling you will be on hold forever (after 30 minutes i give up). If you try chatting online, you will wait for over an hour. Finally, i am forced to file a claim on Paypal, and Paypal helped me get my money back in an instant (with all the evidence I have against them). Thinkgeek customer service is non existent. Return is a nightmare. Would not buy anything from them again. Service Value Shipping Returns Quality Date of experience: January 14, 2015On 12/10 I received an email that my order had shipped. This was the gift I bought for the hardest (by far) person on my gift list. He's impossible to buy for and I was thrilled that I found something I knew he would like. On 12/20 I received an email stating that the item was out of stock and my order was cancelled. Yes, 5 whole days before Christmas and 10 days after the item supposedly shipped. This is absolutely horrible customer service and I will never even think about buying from ThinkGeek again. Shame, shame, shame. Shipping Date of experience: December 21, 2014ONE OF THE WORST ONLINE RETAILERS I HAVE DEALT WITH. I brought item for 60.00 instead of 250.00 on customs forms they ALWAYS out the MSRP rather than what you have paid thus making customs OVERCHARGE you. They have had 15.00 bed sets then customs form put item through as 100.00! I am expected to pay £80 in customs instead of £20 because of there screw up. When contacted they basically said if I refuse delivery item will go back to them and then they not refund me. That IS THEFT! TRULY HORRIBLE JOKE OF A COMPANY. Every year we go Orlando and spend £400 in the shops I WONT EVER buy from them again! You have been warned! Date of experience: June 10, 2019Don't ever order anything from Thinkgeek! I have never had such a terrible experience with an online company ever! I shop online almost ever day! I waited over an hour to talk to someone TWICE and hung up before i even spoke to anyone! I finally get some one on their chat after waiting 45 minutes. I ordered an item, they said it was sent to my home. I contacted them saying that i did not receive it. Then they send an apology email saying that there was a problem with their distributer but that they can now send me my item. But then send you the wrong item! What kind of company is this! Ugh! Negative stars if possible! Date of experience: December 23, 2014