Excellent Product. Exactly as seen on promotion page. Great communication throughout the purchase. Arrived in New Zealand within 6 days of ordering and very well packed in air bags, bubble wrap etc without a mark on it. Would certainly purchase again from this company. Date of experience: September 4, 2013I really like their returns system. If you dont like something its easy to post back for free and they always refund quickly. Delivery has been (mostly) quick and efficient. Never had any real trouble with them and they have a wide selection of clothing, shoes, accessories etc... would recommend. Date of experience: February 6, 2018Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens! Keep it up guys Date of experience: February 5, 2018The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on! Date of experience: March 1, 2016Warning warning unless you want to waist your time & money. I ordered a custom-size dress for my mother and it was 4 sizes too big, nothing like the picture & really poorly made. When I emailed them, Stella, Jwels & Gina told me I had high expectations and that's why I'm not happy. Their argument is that in their opinion the dress is as close as 90% to the picture, not even 20% would do it justice let alone the material. Worst site I have ever come across. Be careful I am dam straight serious! Tip for consumers:No no no - warning warning! 1 star means liars . Date of experience: August 28, 2014Pleas save your money people the are false advertising everything. Your purchase will not look as shown on pictures... It is a big scam and these people need to be shut down for good! Sons of $#*!es! And please be aware that 3-5 day shipping means 3-5 weeks instead! Date of experience: March 4, 2016Their style is so great as well as using their service. Feels like I'm walking on air because of their shop and discounts! I've found so many nice stuff at Dressale. I love that store. And when they have sales, you can find great items for very reasonable prices. Would buy it all! Date of experience: July 3, 2017I recently bought my wedding dress from dressale.com even though I was a bit apprehensive about not being able to try it on first. It arrived quickly and in perfect condition, considering the distance it traveled. I am quite satisfied with that. Date of experience: October 13, 2013It is really very bad experience, the dress was not clean, quality is very poor. They don't have legal business. Please don't waste you money with them. Simply ask them for phone number or postal address, and will give you nothing. I rang Consumer council in Hong Kong and they said that there is no such a business name registered on our system. Date of experience: January 3, 2014Came upon this website by accident. Pictures of the dresses very deceiving. Checked the return policy before I ordered. Guaranteed return if damaged - what a joke. First, the dress was 6 weeks in coming (from off the rack -- not a custom job). Finally received it only to find that the zipper does not move, up or down. Tried everything I could think of to move the zipper without ripping the dress. Attempted to return the item as damaged. Sent pictures. Was told by customer service that "from the pictures the dress looks fine." How can you tell that a zipper doesn't work from the pictures? Spent way too much $$$ for something I will never be able to wear. Do not waste your time here. Service Value Shipping Returns Quality Date of experience: June 3, 2015Will never look at this site again. My dress came with bust size 8 cm smaller than size guide showed. Have sent so many photos as evidence and still to this day they asking for more evidence. I can't even do the dress up. Beads are falling off and it is the wrong colour. There way of fixing the problem is "You fix and we will offer 15% discount on next order". As if I would do this again Date of experience: May 10, 2014Excellent site, but enormous selection can be overwhelming and pricing can be on the higher side. Most of the time the clothes I order from here are good quality, but occasionally I've had some iffy experiences where the quality clearly did not match the pricing. But they have free returns, so no big deal. I also love their sales - in fact I have pretty much only purchased from them when there was a sale + coupons. Date of experience: November 19, 2013After so much search for a nice dress for am occasion we landed up on dressale.com To be honest, it looked so good and all the dresses were kind of eye catching. We browsed many dresses and finally selected one (it was very costly even after on going sale, we paid $150 with shipping). We customized ordered it and paid extra bucks for customization. When we received the dress, we were utterly disappointed with the quality of stitching and material used. This was no where near to the pictures on website. I wrote an email to customer service and to my disarray, their customer support experience was a nightmare. After so many email exchanges (around 18) and screenshot of the dress with faulty stitching they replied saying still it looks good and offered us $10 discount for new purchase. Lesson learned: Never order anything from a China based brand or website. USA based companies are customer friendly always. Stay away from this website. Date of experience: December 19, 2013If you would like to keep your sanity, just run away from this website. Ordering a dress for perhaps the most important event of your life should be enjoyable and exciting. I ordered a dress through dressale to save some money but I didn't check reviews for the company before I did so. Which was completely irresponsible. The morning after I ordered I came across this site and immediately went to dressale to cancel my order and get a refund. Their policy is a full refund if cancelled within 24 hours. I cancelled in 17. I won't get into the nitty gritty details of my numerous messages to them as after a week of arguing with them I did get a refund. They will not honor their policy, so just do yourself a favor and order elsewhere. I finally got my refund because I went to my bank and filled out a "disputed charges" form that was sent to Dressale. Make informed decisions about those you are giving money to for a product or service and protect your assets and information. Date of experience: May 26, 2015I was worried because of previous reviews. They are all crazy! My dress is fabulous. Well made... Thick quality material. Fits like it was personally made for me. Well beyond my expectations. Seams are tight, zipper is perfect and jewels are amazing. I'm telling everyone. I didn't need to talk to customer service. Dress arrived on time as expected, even though it was Easter weekend,, nice surprise Date of experience: April 9, 2015Ordered an evening dress for my wife, it arrived after about 3 weeks. Absolutely fabulous! Dress was exactly as pictured and fit her like a glove.The quality of the dress was as good as the dresses we looked at in high end shops locally. When I took my wife to a party, she get high praise and she feel so happy. Thanks dressale, will definitely order again. Date of experience: August 3, 2014Like me, if you give more importance to quality of clothes rather than anything else than dressale.com is the right destination for you. They offer amazing quality no matter whichever you category you choose. I don’t shop from anywhere else other than dressale.com as I find the collection to be very trendy and stylish and the price tags are very reasonable. The payment method is extremely simple and secured. I am a big fan of this site and people those who have not visited it; I would request them to do it right away. Date of experience: April 26, 2014I bought a guest plate from dressale for my upcoming wedding as well as personalized champagne glasses. Both were just what I'd ordered and it didn't take long at all to get them. The plate came in less than a week and the glasses within 2 weeks. I highly recommend this site to anyone. Date of experience: November 12, 2013I ordered 4 items and got them in about 2 weeks time. Everything was true to size and fit the description and pictures pretty well. For the price everything was decent quality. I'm overall really happy with my purchase! Will order again! Service Value Shipping Returns Quality Date of experience: July 2, 2017Dressale is the top website for Women Fashion... I saw this site on internet then i decided to purchase something here... recently i bought a dress from here. It is my first online shopping. They delivered me at right time and right products. Quality dress materials and fast shipments... the product was excellent in stuff and design that they shown as web page... till now i used this website and recommended to all my friends.. Service Value Shipping Returns Quality Date of experience: July 3, 2017Very good service and very fast. I had a problem with getting my order and parcel in particular. So i sent an email asking them if it was ever sent to my address. They have answered me email on the same day offering refund, which is great for such a large internet shop to be able to able respond ASAP and moreover offer a refund!!!! Thank you for your great assistance and help! Service Value Shipping Returns Quality Date of experience: June 20, 2017Wow I usually dont write these kind of review s but the service and the quality i got from these guys is amazing. But must say dressale provide really good stuff. I order a dress to gift my friend and was worried about delivery but it came so quick and dress is just like i wanted. Must buy. Thanks again guys great job. Your discounts are great :) Date of experience: July 1, 2013I absolutely love the dresses here. After browsing for 30 minutes to find the perfect dress, I finally found it! Burgundy V neck, so chic and had me written all over it! I ordered it in July for a wedding I was attending early this August. I thought I needed to order early just in case there was an error in shipping or size. Every thing turned out perfect! It came just a couple days later, and exactly what I ordered. No hassle! Date of experience: October 30, 2013In 2011 ordered a prom dress (matric farewell in South Africa) that was absolutely perfect, bead work and overall quality excellent. This year(2013) I ordered a wedding dress for my niece. Beautifully made and fitted perfectly. Bead work professional and very neat. I'm really surprised to see all these negative reviews Date of experience: June 27, 2013I don't know why there are so many negative reviews for this company. Might be an isolated incident. Anyway, i'm giving this company a 5 star for meeting my expectation, even beyond my expectation. I got my daughter's prom dress from them and it was so lovely and stunning given that the dress is not that pricey. I'll definitely recommend the site to my friends. Service Value Shipping Returns Quality Date of experience: August 28, 2014