I ordered 2 pairs of glasses on 12/10 and I don't have them as yet. I have contacted the company by phone and by chat and they are unable to find my order number in their system. I have had conflicting information about delivery 12/23, No, 12/24 If I ask a question that is not on their script they have no idea what I am talking about. The tracking number shows that the glasses have not been sent by the company, so how can they deliver them if the tracking info says, "December 19,2024 3:46am Shipper created a label, UPS has not received the package yet" Never again will I give my money to this company. Date of experience: December 24, 2024Says 6-10 days shipping its been 11… Says 6-10 days shipping its been 11 business days and not even shipped yet?customer service is automated unless you pretend your buying again then you get a person. The 24/7 live chat is automated too? Save yourself a headache buy somewhere else. The escalated my order and said we will give me expedited shipping when order goes out dont do me any favors how about partial refund? Products used:glasses Service Shipping Date of experience: December 5, 2024I Am extremely dissatisfied with my experience at GlassesUSA. It has been over 15 days since I placed my order, and I still have not received any updates on the status of my order. When I reach out to customer service, I am only told that they are "looking into it," but nothing gets resolved. The lack of transparency and clear communication is unacceptable. I placed my order expecting a quick and efficient process, but so far, all I've experienced is frustration. I understand that delays can happen, but the company should be providing regular updates and more information about what's going on. I have not received any convincing explanation for the delay, and that only adds to my frustration. Now, in addition to waiting for my product, I am dealing with terrible customer service. GlassesUSA urgently needs to improve its customer service and communication with customers, especially when there are delays. Products used:sungless Date of experience: November 15, 2024This company does not have customer service. The updated the status an unexpected problem with my order and i would be contacted. No contact has been made. Every attempt to communicate with this company is met by an automated wall of no information. I tried the chat. No update, calling no update, faked placing an order to get a human on the phone only to be admonished sales can't help with status in broken english. It's been two weeks, my glasses are paid for and all I have is an app with the same status, unexpected problem with my order and i will be contacted soon. Soon with this company is when hell freezes over. I'm pretty sure they have scammed my $380 dollars. If and when the glasses show up, I'll update my review. Just based upon on their purposeful impenetrable wall of no information customer service - go try any other online vendor. You can't do worse. Service Date of experience: November 13, 2024Do not buy from this company! I ordered my husband a very nice pair of prescription safety glasses for Christmas last year and added lots of upgrades like auto tinting and progressive lenses, so they cost almost $400 by the time all was said and done. He's had them less than a year and has only worn them a few times, but one day, the nose piece just fell off while he was wearing them. I contacted GlassesUSA to see if I could get them repaired or get a new pair under the warranty (or at the very least a new nose piece), but all they would offer me was a coupon for 50% off another pair. I tried asking for a manager several times but was always told I could be helped then and there. I got passed around to different agents but all any of them would do is offer a coupon. I told them that was unacceptable and that I was not about to spend another $175+ to replace a pair that literally fell apart. They didn't even last a year! I wouldn't even they had normal use/wear and tear because he only wore them two or three times for a few hours each. Unacceptable. They do not stand behind their products at all. Tip for consumers:Their policy is simply to offer a coupon instead of actually addressing the problem. And let me be clear, the glasses broke due to faulty workmanship and/or poor quality materials, but they do not care. Products used:Glasses Date of experience: December 3, 2024For past 4 days the status says "label created but UPS has not picked the glasses". UPS site says the same but their useless customer service has only one option - We can't do anything, just wait. And the status says - Last Updated: December 3,04:44PM whereas currently it is 11:51 AM on Dec 3, so they have a future status. Service Shipping Returns Date of experience: December 3, 2024We have had good experiences in the past. BUT. My elderly mother ordered glasses in May of this year, and from the time she received them, complained they made her dizzy. She finally went to her eye doctor who found that one of the lenses was in the frame upside down! When mom called GlassesUSA to exchange the glasses, she was told that the return window was closed and there was nothing they can do. What? We are still trying to return the defective glasses to get a credit for a future pair... no luck so far, but we will keep trying. My elderly mother ordered glasses in May of this year, and from the time she received them, complained they made her dizzy. She finally went to her eye doctor who found that one of the lenses was in the frame upside down! When she called customer service to exchange the glasses, she was told that the return window was closed and there was nothing you can do. Reason I chose this business: Good experience in the past. Hoped for better than what happened this time. Service Date of experience: September 15, 2024I ordered a pair of sunglasses and regular glasses. The sunglasses came in right away, the regular glasses took almost a month. OSM was the shipping company,they did not post updates. The regular glasses were in production for weeks. I tried several times to contact someone due to the fact that I paid for expedited shipping and felt with the delay I should've been credited. It was impossible to actually get someone on the phone to help The virtual assistant just gave broad answers and I was unable to get a person on the phone Reason I chose this business: I used them last year, I also had a warranty claim on the previous pair but again, couldn't get help with the credit as I had already ordered Service Date of experience: July 23, 2024This was my second order from glassesUSA and it's exactly what I needed. Great selection, my new glasses arrived in a reasonable time and were a reasonable price for brand name frames. Reason I chose this business: Previous good experience, frame selection and good price. Date of experience: July 21, 2024After several weeks, a special coating on sunglasses purchased from GlassesUSA failing. I contacted this company online and was asked to send a photo. Within a day or three, I was informed a new pair was in process at no charge. They arrived yesterday and I am a satisfied customer. An additional pair of clear prescription eye ware ordered at the same time. The process was easy, uploading a prescription, and the product as advertised. Pleasant and efficient. Reason I chose this business: Reviews of others’ experiences. Service Date of experience: July 15, 2024Was disappointed on how long my order took to get to me, and the packaging in which it was shipped. My order arrived smashed as well as the original cases of the glasses. Luckily the glasses where not damaged but still zero points for presentation. Probably my first and last time shopping here. Reached out for update on my order, and the rep was able to update and get my order shipped out. Reason I chose this business: Easy process and wide selection of glasses. Service Date of experience: July 18, 2024You never know how things are going to work out the first time you deal with a new company. I sent my prescription right after I placed my order, yet it took several days before you acknowledged you got it. Now we are two plus months down the road, and I have realized that I think the best focal point is not directly in line with my eye. I think it is a little high and toward my nose. I have tried to contact the company about this but got an email back saying something to the point of this email is not monitored. Now maybe someone will read this and reach out to me. Otherwise I guess I will go somewhere else the next time I need eyeglasses. I got no response Reason I chose this business: Could not find what I wanted on Payne Glasses web site. Service Date of experience: July 14, 2024I uploaded all information and there was an error with the prescription. Because of this error, even though I rectified it within an hour, the glasses were delayed over a week. Didn’t fix anything Reason I chose this business: They’re online Service Date of experience: July 21, 2024I was skeptical getting glasses online, but it was very easy. Shipping wasnt any faster or slower than my normal place at around 2 weeks. Glasses fit perfectly and are what I ordered. Will be using glassesusa again. Reason I chose this business: My local shop didn’t have many options for safety frames, on glassesusa there were dozens. Date of experience: July 5, 2024After returning the first pair because your site recommended a size medium which I cannot wear, but I didn't know if your glasses were larger than normal, the second pair are fantastic. Your price of $220 for progressive bifocals is Amazing! 4 years ago I paid $600 for a pair. That was the average price and still is locally. I highly recommend your company. You just need to do something about your customer service not being available by phone. Once I actually got to a customer service agent on your chat feature, which is not easy to find, I would give you a 5 star rating. Before that, I would give you a 1 star at the best. I received my refund for my return in just a few days after ya'll received the package. I am truly sorry I had to return them. If you had a phone service available, I would have waited to the next day about ordering my first pair. But I could not find any path to customer service at that time, so I went with your recommendation. I never want any company to have to lose money over my order. I hope you atleast can donate the glasses to a needy soul. I went 3 long years with bad glasses. IF I had known about your company, I could have purchased them 3 years ago. Thank you, please continue to serve the old and poor with quality glasses at affordable glasses. Mona White Reason I chose this business: I had heard that glasses online were much less expensive. I searched for best company reviews. Your company was highly recommended by Forbes magazine, so I went with that recommendation. I'm very thankful for that. Service Date of experience: July 2, 2024Found the glasses I've been wearing for years but needed a prescription pair. The glasses were a much better price on here than on the sunglasses company's website. Will definitely be using y'all for future prescription purchases Reason I chose this business: Recommended to me by a coworker Date of experience: July 15, 2024I love my glasses but it took longer then expected and still waiting for one more. Very good Reason I chose this business: Internet Reviews Service Date of experience: August 31, 2024I used the virtual try on and it worked perfectly. I love my new style of transition glasses. It's different from the typical black frames and I'm so glad I went outside my comfort zone. They are a hit. Reason I chose this business: My husband used them and loved them. Date of experience: July 2, 2024I loved that it is easy and fast to buy a prescribed glass, with the option to see how it looks on you. However, the pair I got was too big for me, so I returned it. In a few clicks, I got a return level and had multiple options for dropping it. Reason I chose this business: Good price and I had found a pair I liked Service Date of experience: July 10, 2024Glasses came as ordered, on time, no prescription issues. Ordering was simple and straightforward. The generic transitions work as well as the non-generic variety on the glasses I already own. Overall good value. I will likely order again in the future. Reason I chose this business: Recommendation from a friend Date of experience: July 9, 2024From start to finish the whole process was efficient and effortless. The selection was almost to much to chose from and price was right cheaper than my insurance would have been. And sent in order to insurance and will be reimbursed the cost just amazing! Reason I chose this business: Connivence and price Date of experience: July 11, 2024I quickly found the glasses I had been hunting for in years. My nephew told me about your site. I have a very petite face and y'all were able to pick the right size. I am having trouble seeing out of them and will check and see if the rx is right or the doctor is wrong. At any rate I love the glasses and will buy again. Reason I chose this business: My nephew told me about y'all. Date of experience: June 22, 2024I've been using these guys for years and years, their quality, simplicity, and amount of choices are what really brings me back here every time! Reason I chose this business: The price bro Date of experience: July 21, 2024Great price n a quality product………………………………………………………….. Reason I chose this business: Quality service Date of experience: August 22, 2024GlassesUSA is very fast and efficient. Just shop online for frames and lenses, upload your RX and glasses are shipped right to your front door within 10 days! Updates via text ans email during the whole process. I have been back 3 times now. No high pressure sales tactics. They even gave me several discount coupons for future orders. Highly recommend GlassesUSA! Reason I chose this business: Great price and no hassles. Date of experience: June 20, 2024