I always find it very easy to navigate the website and they have great range of products. Their customer service team was always helpful and responsive whenever I had a question or issue. Very efficient! Service Quality Date of experience: April 25, 2024The site's layout was intuitive and easy to navigate, making it a breeze to find exactly what I was looking for. Not only that, but the customer service team was incredibly helpful and responsive whenever I had a question or issue. Overall, my experience with StrawberryNET was top-notch. Service Quality Date of experience: April 25, 2024"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands. The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way. What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality. Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases." Date of experience: April 25, 2024"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands. The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way. What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality. Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases." Tip for consumers:Will shop again Products used:cosmetics Service Value Shipping Returns Quality Date of experience: August 2, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) bory l. Hong Kong 2 reviews 0 helpful votes Follow Bory L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great Overall Experience” April 27th, 2024 • Updated review I recently made a purchase on this website and I was extremely impressed with the overall experience. The website was easy to navigate, the product descriptions were detailed and accurate, and the checkout process was smooth and efficient. My order arrived promptly and was exactly as described. I will definitely be shopping on this website again in the future! Service Value Shipping Quality Date of experience: April 25, 2024I want to applaud your user-friendly website. Navigating through your extensive product range was effortless, and the detailed descriptions and customer reviews provided valuable insights. Date of experience: August 16, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Disappointed consumer C. Canada 1 review 2 helpful votes Follow Disappointed Consumer C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “La Mer foundation - not the same as genuine product” July 20th, 2023 I ended up throwing away the La Mer foundation I purchased from Strawberrynet. It was watery and had an odd smell. I have used La Mer for more than 6 years so I know what a genuine product is like. Don't waste your money on this site. Date of experience: July 20, 2023One credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent. A few weeks after my credit card was denied, I purchased item and received item directly from company. After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items. If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about. Tip for consumers:Stick with websites that you can count on for good customer service ,good return policy and good code of ethics. Products used:jovi dpl Service Returns Date of experience: August 13, 2023The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them. Products used:Bras Service Value Shipping Returns Quality Date of experience: September 22, 2023Received order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer service Date of experience: September 20, 2023I have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money! Products used:'2023 New Comfortable Back Smoothing Bra' Service Value Shipping Returns Quality Date of experience: October 28, 2023Good website perfume I have ever visited and it was very easy to purchase. My order arrived promptly and was exactly as described. I will definitely be shopping on this website again in the future!" Date of experience: April 25, 2024I purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order. Tip for consumers:Find another site that sells the same items. Products used:Bras Service Value Shipping Returns Quality Date of experience: September 30, 2023I have tried Kersatase shampoo- it smelled a little off. Clinique cream eyeshadow- it was dry and hard to use This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality! Just google search warehouse, cosmetics, standards: "products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use." Date of experience: September 13, 2023Please don't order anything, even if you have heard that someone had purchased from them something before. Definitely not as it is now. Probably they are trying to close it and run away... otherwise I can't believe that such thing was happening to me. Waited for over 55 working days. Then had to contact the post proactively several times, then confirm the value of the goods, then had to pay extra 65 USD for local delivery and customs. Oh, no delivery to final address, with all the correct address details. The customer service is worst ever. No refund, Even though in the order and further conversation it was mentioned by them that all costs are covered. Never, never order anything from Them, guys! And. The parcel came all squeezed Tip for consumers:Avoid this site, the worst ever shopping experience Products used:Cle de Peau, Valmont Service Value Shipping Returns Quality Date of experience: July 21, 2020I ordered 4 Devacurl products. They took 14 days to arrive to the UK. I was charged a customs charge thanks to our government (everything that comes in from outside the EU and over £15, is liable to a customs charge and I'm not sure why people are blaming Strawberrynet.com for this). I followed their instructions on their website (which was very simple) to get a refund for the customs charge (on a Saturday afternoon) and the payment hit my PayPal account within 5 hours. I'm very happy with my first order and will be ordering with Strawberrynet.com again. The customer service has been exceptional. Date of experience: September 22, 2019I used to have positive experience with StrawberryNet when there was no shipping cost without limit amount of purchase. (Now their policy is changed: worldwide free shipping is only above 75 dollars and they advertise 'worldwide free shipping' without clear information) StrawberryNet sells cosmetics NOT for sales! I even had to pay custom tax to receive it. It's very disappointing. Their policy is not transparent and they do not give necessary information of products which customers should know. Date of experience: December 24, 2019Bought face cream x3 for good price, total order £51, would not deliver until paid additional £17 to pick up from post depot! This made it no cheaper than Uk. Not made clear coming from Hong Kong. Unsure if Genuine product. Date of experience: August 4, 2015I wish I'd done a quick online search of reviews before placing an order but presumed it was a legit UK based company. Product never arrived. Postal tracking function doesn't work. They've not replied to any of my emails. Date of experience: November 30, 2017Terrible experience! I False advertising of free worldwide shipping when VAT is payable at customs. I paid more in charges than some of the products were worth. They advertise sales and promotions and reduce further within a few days of purchase. Customer services are very unhelpful and quite frankly don't care that they are misleading consumers. Use at your peril. I will not be using them again! Date of experience: December 3, 2019Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!" Date of experience: August 10, 2023Great place to buy cosmetics, low prices and fast delivery, usually I got my parcel in a week or even faster. I love the "daily specials", they do this every day and some of the items are ridiculously cheap :D They had a free delivery earlier but now they are charging around $12 if it's under $40 order... that's the only negative thing, otherwise it's fab! Date of experience: January 26, 2015I have been a customer of Strawberrynet for a few years now, for skin care products and my favourite perfume. They have a wide range of products, easy to use website and very simple ordering/paying process. Delivery time is outstanding - I always receive my order within only a few days! Prices are excellent, much cheaper than the stores, and the loyalty discount makes them even cheaper. Free shipping, too! The products are always beautifully packaged. My only gripe - they occasionally have freebies, but these are usually only trial size, or the wrong colour (makeup) or poor quality. Overall, I love Strawberrynet - I have saved a lot of money on their specials - and highly recommend them. Very reliable! Date of experience: March 7, 2014This is my 1st time ordering, it's been over 3 weeks since I paid. I send emails, nobody answers. Very dissatisfied. I would never order anything again, and nobody should either. I'm still trying to get my refund Horrible experience Date of experience: January 16, 2020Like most of the people told on this site, i too had a very bad experience with them. I placed an order and made full payment using my debit card. I got a confirmation saying order will be delivered in 7 - 10 days. After few when i went back to the site to check the status it said, order was on hold as the address was incomplete. After a few mails back and forth with customer service they finally cancelled my order but did not refund my money. When asked they are telling they did not receive any payment at all. Totally fake site cheating people and robbing their money. Strictly stay away from this site. Date of experience: October 31, 2017I was charged 17 pounds for the delivery by Royal Mail even if on their site they said delivery was free. Also, I could not track the pack online as indicated. Their delivery time was about one month! Still haven't checked the products but my experience so far with them has been awful. Date of experience: May 7, 2019I bought a Chanel Mademoiselle perfume from Strawberrynet. Have been using this perfume for as long as I can remember. So when I chance upon this company offering a sale discount I thought why not. Everything seems fine except the scent. When compared to the one I have, which bought from Chanel counter, its somehow smells different. You can tell the difference when you have been wearing same perfume for so long. So ya I'm skeptical. Tip for consumers:Read their reviews on the company before deciding purchase. Products used:Perfume Service Value Quality Date of experience: December 20, 2022