I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site. I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here. A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here…. Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience…. Shop elsewhere not here….. Tip for consumers:Horrible customer service experience with recent experience and horrible interface moving forward. Shoppers will leave the site in droves with this horrible interface….Whoever came up with this idea should be fired, they don’t deserve to make the company loose so much money and reputation as a bad online site for shopping. The user experience has gone down considerably…. Products used:Perfumes Service Value Shipping Returns QualityI have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money! Products used:'2023 New Comfortable Back Smoothing Bra' Service Value Shipping Returns QualityOverall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"I have ordered multiple things from this site to India (albeit my last purchase was in June 2019) and while it does take some time for the stuff to get here, it always does. On the occasions that I've had to pay customs taxes, Strawberrynet have always refunded me and their customer service is prompt and attentive. The products have always seemed genuine to me. I have absolutely no idea what the other reviewers are going on about.The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them. Products used:Bras Service Value Shipping Returns QualityI purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order. Tip for consumers:Find another site that sells the same items. Products used:Bras Service Value Shipping Returns QualityOne credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent. A few weeks after my credit card was denied, I purchased item and received item directly from company. After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items. If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about. Tip for consumers:Stick with websites that you can count on for good customer service ,good return policy and good code of ethics. Products used:jovi dpl Service ReturnsIt took quite a long time to receive my products but I received them and they were in a good condition. L will purchase from strawberrynet again.I've got my order yesterday (09/24/2023) and seen that Eyebrow Enhancer expire date oct 15 2023. Unpleasantly to get almost expired product with peptides Service Value Shipping Returns QualityI am the loyal customer of strawberrynet (with 10% loyaty discount) and I want to say that it is worth trusting. Yes, due to covid it do has some delivery problems, but I hope that everything will be fine soon. However what I like it for is still the same - wide range and constant discounts. I want to thank it for my vast beauty collection and wish to overcome all difficulties and keep on moving forward. Products used:Cosmetics, haircare, skincare, perfume Service Value Shipping QualityI ended up throwing away the La Mer foundation I purchased from Strawberrynet. It was watery and had an odd smell. I have used La Mer for more than 6 years so I know what a genuine product is like. Don't waste your money on this site.Not perfect, but very good. Have no idea about the reason of so many dreadful reviews. My experience was absolutely satisfactory, with two orders one of which did not arrive in time and seemed to be lost. But their customer service helped to find it. It was in the local postal office waiting for pick up, and I was waiting for a courier delivery. So that was a kind of misunderstanding. A few moments why not perfect for me: First of all, they don't deliver perfumes to my country, while no problem with its shipment to many other destinations, I don't know why; Secondly, the delivery takes time, don't rely upon receiving the parcel earlier than 2-3 weeks, but again, other destinations may work faster, it's better to check on their site; And, at last, delivery is free only when your order meets some definite amount, so when you need to buy a small cheap item it may be not gainful as shipping charge would be too much. Anyway, their prices are usually really attractive, they regularly offer discounts to some categories or even all products on the site, and the assortment - it's their main value. Some day I will order again, indeed. This shop is in my bookmarks Tip for consumers:Use all-site discounts, often associated with holidays Service Value Shipping QualityI have tried Kersatase shampoo- it smelled a little off. Clinique cream eyeshadow- it was dry and hard to use This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality! Just google search warehouse, cosmetics, standards: "products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use."Great shopping experience with strawberryNet.com, I found there all the beauty products I was looking for. The ordering process was very smooth, thanks to the customer service reactivity. I highly recommend to enjoy the pleasure of shopping on this website!Strawberrynet sent me a defected perfume, took 2 months to arrive. They refuse to refund. Fraud! Beware! Tip for consumers:Don't shop at strawberrynet! They are using fraud methods, sell faulty/expired/defective/diluted/fake perfumes. Service Value Shipping Returns QualitySince 2006, I am the happy customers of Strawberrynet.com You can purchase with confidence. Lately I bought Shibella Cosmetics Wing Stamp Eyeliner and I could say that it is the best one I ever used. Their price versus quality is perfect. I am happy also with their customer service. I strongly reccomend. Tip for consumers:They are really very reliable. I am using this website for long years. Products used:cosmetics Service Value Shipping Returns QualityGot the product after 3 weeks. All the products have expired date between 2-4 months without writing it on the web. It's a joke. Tip for consumers:Not going to buy there again Products used:Not use it Service Value Shipping Returns QualityReceived order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer serviceI bought a Chanel Mademoiselle perfume from Strawberrynet. Have been using this perfume for as long as I can remember. So when I chance upon this company offering a sale discount I thought why not. Everything seems fine except the scent. When compared to the one I have, which bought from Chanel counter, its somehow smells different. You can tell the difference when you have been wearing same perfume for so long. So ya I'm skeptical. Tip for consumers:Read their reviews on the company before deciding purchase. Products used:Perfume Service Value QualityAmazon delivery date is in 6 weeks. To Los Angeles... and can't go to the grocery store without lining up... so I googled other websites! Soooo happy I did... ended up with fast shipping and a discount! New fav!I used to have positive experience with StrawberryNet when there was no shipping cost without limit amount of purchase. (Now their policy is changed: worldwide free shipping is only above 75 dollars and they advertise 'worldwide free shipping' without clear information) StrawberryNet sells cosmetics NOT for sales! I even had to pay custom tax to receive it. It's very disappointing. Their policy is not transparent and they do not give necessary information of products which customers should know.I found the customer service to be non existent, certainly not customer focused. I will never shop with them again.Can't believe I could get 5 high end times in only 200 dollars! Price is really good and probably I will come againDO NOT BUY FROM THEM. I made the mistake of buying from their website since it was cheaper! Tested the products and compared it to the real products I bought from Australia stock lists and the smell and texture was completely different! Asked to refund due to an allergic reaction and they refused as it was opened. Have to also pay for your own postage return at your expense. Not worth it. DO NOT BUY FROM STRAWBERRY NET Service Value Shipping Returns QualityVery bad, don't trust it. They will void your order (if they earn not enough money from you). Paypal has successfully transferred money to their account and they void your order then you will lose the foreign exchange fee. They don't tell you at the beginning. They will keep sending you a link to pay. After you pay, they will not give a reason or negotiate with you. Just cancel the order. VERY DIRTY! Service