I ordered a sweatshirt and realized less than 2 hours later I ordered the wrong color. Customer service chat and phone reps are unable to make changes unless done within 30 to 60 min. It was a non customizable item and all I wanted was a different color sent. They said they could not cancel and let me reorder either. If I return it for the correct color after the fact they will charge me 9.95. I will never order from them again. Products used:Quarter Zip Sweatshirt Service Value Returns Date of experience: December 13, 20241 day worn. Followed cleaning instructions shirt still faded. I don't see how one wash can ruin my shirt.@$40 lost and know I can buy it for half the cost. Products used:Ruined experience will never buy from here again Service Value Shipping Returns Quality Date of experience: July 20, 2024Placed an item for next business day which has come and gone order still showing processing agent says call back tomorrow but can't refund or help. Just wait for item then return and once they receive will process refund. The order has never shipped! Date of experience: December 8, 2023My order was about a week late and returning it you got to cover the in AND return-shipping (23 dollars for one jersey within US and 27 in EU!). They lure you in with codes and rebates but you end up paying the bill when you got returns. Products are good but I'll never buy there again. Products used:Chicago Shorts Date of experience: May 10, 2023Will not purchase from this site again. Even after looking at size chart it still ran small and short in length. They will also charge a 10.00 return fee back to your form of payment. Or you can put it on a e-gift card for free. Tip for consumers:When advertised it said free upgrade to next day shipping, it took more than 4 days to receive. Products used:Basketball jersey Date of experience: November 29, 2023I ordered a custom jersey on-line and accidently ordered Lage instead of X Large. So I contacted their office within 50 minutes of placing the order and guess what! They can' do anything about it. Their excuse was that it's too far along in processing! What a joke! Does this company even have departments that work together? Then they tell me it's a final sale. Just terrible! Worts service I have experienced in years! * NBA Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Returns Date of experience: October 17, 2023I'm in shock of how this company is conducting themselves relating to my refund. They said my refund was declined and I need to go through my bank and dispute the original purchase! The date of purchase doesn't fit within my banks criteria and my bank said that there is no reason why a refund would be rejected- Even on an expired card! NBA.ca won't even assist in verifying the card info with me or any other info and has slammed the door in my face! Are you kidding me? You consider this matter closed? What kind of customer service is that!? It's shocking behavior. Service Value Shipping Returns Quality Date of experience: September 2, 2023Nba store is still trash. Left a review back in January. Never received my custom jersey. $#*! nba store and anyone who is affiliated with it. Trash trash trash and more trash. Useless, incompetent and clearly does not give a flying $#*! about its customers. Will never even consider this garbage again. Tip for consumers:I’d advise others to avoid this bull$#*! store at all costs unless you are prepared to wait 60+ days for either a message saying that the item is out of stock or a refund. If you’re looking to get $#*!ed, skip the strip club and place an order with NBA Store. Products used:NONE. I NEVER GOT MY ORDER CAUSE NBA STORE IS DOG $#*!. Service Value Shipping Returns Quality Date of experience: February 13, 2023Trash. Took over a month to notify me that the item I purchased (custom Chicago bulls jersey valued at $160) was out of stock. Took forever to get any help whatsoever. Garbage. Not worth your time or effort. Took forever to cancel the order (I called twice and used the live help chat 4 or 5 times). GARBAGE. UNPROFESSIONAL. Still awaiting refund after over a month. Thanks for absolutely NOTHING NBA STORE. NEVER AGAIN. Date of experience: February 13, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Jacinda P. New Zealand 1 review 0 helpful votes Follow Jacinda P. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “SCAM” April 27th, 2023 Would give a ZERO if I could. Ordered on the 31st march with https://global.nbastore.com/en/ Order is still processing. 'Help chat' is always offline and cannot find phone numbers or email addresses to follow up. Terrible service! $180aud down the drain. Products used:Nothing turned up!! Service Value Shipping Date of experience: April 27, 2023I bought a product that was NOT as described. It costs $9.99 to get a return shipping label AND $9.99 for the refund to be put back on your credit card. That's $20.00 for the return. I will NEVER buy from this site again. What a rip-off! Tip for consumers:Save your money. Find another site for your NBA products. Service Value Shipping Returns Quality Date of experience: April 10, 2023I ordered the jersey twice. I never got the first item and got a refund. Ordered the same item again, as this is what customer service told me to do and I was refunded the first time. Now going to return the second item because I got a Notre Dame sweatshirt when I ordered a Bucks jersey. Then I called and now they are out of stock...of course! Tip for consumers:Going in buying knowing there is a chance you may receive the wrong item if anything at all. Products used:None I returned it all. Service Value Shipping Returns Quality Date of experience: January 9, 2023I ordered a Christmas gift on 11/20/23 and was told it would be arriving on 12/14/23. The 14th came and nothing arrived. I then reached out and was told that the item is out of stock which was news to me since at no point it was communicated to me that it wouldn't arrive and they had no information on when it would be expected to arrive. So I am extremely disappointed and plan to never purchase something through their store again. Products used:None because I haven’t received it. Service Shipping Date of experience: December 15, 2023My husband has been wanting a custom jersey for years, finally bought one and after two wears the letters fell off. When I emailed customer service about the issue they said we are sorry you are dissatisfied but it looks like you ordered over 90 days ago so there is nothing we can do. We paid over $40 per wear. Poor customer service and poor product. If I could give zero stars I would. Date of experience: June 13, 2019Twice already I have placed orders and twice they have taken my money and then sent an email stating that they do not have the items in stock. So you're basically in limbo waiting for these items without ever knowing when they'll arrive. Stop taking people's money if you don't have the items! What kind of business is this? Never again. Also the customer service is hit or miss. Mostly miss. I tried to reach someone for two days regarding an order and the chat line kept saying unavailable and the wait times for a call were insane. Service Value Shipping Returns Quality Date of experience: September 16, 2022Please be aware! There will always be another item in your basket as you want. Than the whole story begins: They will tell you it had been their technical problem and that they would get in touch with you whithin 72 hours. Well, they won't. Then you complain. Then they tell you, you would get the product by xy date. Well, you won't! You complai again. Their chat doesn't work since several weeks. You complain. Because you want your order or your money back after 2 weeks of email changes. No answer. If you finally got an answer from the customer service, every time it is somebody else, telling you every time sy else! Summary: i am still waiting for my order or for my money back. IT IS A HORROR! Service Value Shipping Returns Quality Date of experience: July 3, 2023Terrible experience they advertised products but they had no stock, heck I went back to the website and the product is still advertised but still no stock. Totally hopeless then their refund took forever to happen Do not I repeat do not buy from this site it's also the same site as Shesha or they use the same people or it's the same company or what ever Total garbage! Date of experience: January 4, 2024Why isn't this a fully stocked fan shop? Selection is a joke. Chandler Parsons socks? Are you kidding me? FOH with that. Where are the city edition shirts for Luka and KP? Where is the green Dallas gear? Aside from jerseys, they have all the crap nobody wants. If they do have something you like, it's only in one size, only for youth, etc. Service Value Shipping Returns Quality Date of experience: April 28, 2021Pre ordered a Houston Rockets jersey in July, it arrived today (October) and it was the wrong item. Not even close to the original item ordered (received an Arizona polo)! Called customer service and the jersey is out of stock, and they don't know when it will be restocked. The only thing they could do was a refund. Oh and graciously offered to waive the return fee. (Yea, that should be standard)! To try and make up for the mistake, they offered a 20% discount on a future purchase, which coincidentally was a coupon included in the wrong order and also the current deal the ENTIRE SITE is offering. How is that trying to make up for the mistake? Worst part, they admitted that these things happen a lot! Well jeez that doesn't make me feel better, fix your system so that people don't have to go through this. What's the point of pre ordering an item, waiting months to receive it and then never getting it. Will not be ordering from the site again! Date of experience: October 8, 2019Logo on back was off center and the quality of the shirt was just garbage. Scratchy and see through. Customer service was not helpful and it took 2 weeks to get here. Now we are 3 days out before Xmas and I have to go shopping. Products used:Full refund but still have to drive to fedex to drop it off for a faulty product that they sent me. So losing money. Service Value Shipping Returns Quality Date of experience: December 22, 2021I ordered November 30,2021. 4 items were received promptly however an item promised by 12/31/21 has not been shipped by and I cannot get information on a shipping date or even if it will ship. Christmas ruined for my grandson! After calls to customer service I still don't know. They offered 30% off my next purchase as an apology but I doubt if it will be any good when you know where freezes over which will be the next time I order from them. Evidently they have zero control or ability to find out anything from their warehouses. Service Shipping Date of experience: December 29, 2021Finally after 24 years I got to see my team the Raptors win the nba championship! To celebrate I ordered a championship shirt right away off the nba store... One month later they still haven't even shipped it. Not only that, but they've lied multiple times with the shipping date. All I keep getting is apologies and excuses. I order stuff from Amazon and Ebay and it's never a problem. Never had to wait more than a week. I know the shirt is in demand, but this is too much. They should be embarrassed the way they do business. Never order anything from them. Just look at their online ratings. Speaks for itself. Date of experience: July 5, 2019I ordered a slam magazine Allen Iverson shirt. Was nervous about receiving my order on time considering reading all the bad reviews. After ordering it shipped the next day and was delivered less than a week later! Date of experience: July 24, 2019I had a unique situation and I had ordered more than a few things and it took long 4 my orders 2 come but I had 2 also leave the country soon so I didn't have time 2 wait. 1 customer service was kind and did wat she could but (linda) her attitude was so bad and rude with me I probably will not ever order from them again. It was a negative experience I won't ever 4 get.. Date of experience: November 21, 2020Ordered a NBA replica jersey, and that is what I got, correct size, player. I must have been lucky, considering the low rating from SiteJabber. Date of experience: April 29, 2019My order was a few days late but it came and i'm pretty happy with quallity of the product. Overall good shopping experience Date of experience: February 11, 2019