Their return policy for both online and store purchase is a rip off and a scam. Items received are either incomplete or missing items. Service Value Shipping Returns Quality Date of experience: December 16, 2024Absolutely awful. Never again! Terrible customer service, of little there is. Missing items? Don't worry, you'll never see your money nor your items, but will take around 2 months before notifying you that it's "your problem, not ours". Want to send a complaint? That seems too simple, they took it up a notch and decided on a game of tressure hunt. "Sure, we'd be happy to help with that. Please send us an email at [email address] and we can provide you with the complaints procedure. Thank you for reaching out." Off on the hunt I got to find the email address that I am assuming is missing from the [box]. When you do find an email address, the email bounced back as they won't accept it. What happened to a good old fashioned phone number? Their service is fantastic for people who are sight impaired or not IT literate. Well done Sports Direct. Thanks for being about as useful as a fart in a colander. Tip for consumers:Avoid. I am still waiting for a copy of the complaints procedure and the complaints email which I seems to be being ignored from every possible communication option. Terrible terrible company Products used:Shoes and 4 jumpers Date of experience: October 17, 2024I ordered from SportsDirect.com, but my parcel has never arrived. When I requested a refund, they claimed the parcel was delivered according to the shipping courier. However, the delivery proof picture is just a random image taken at my apartment concierge. My name is not visible among the parcels, and the packages shown are much too small to contain my order of 16 shirts, pants, and a pair of shoes. Despite this, Sports Direct considers this picture as proof of delivery and has closed the case, refusing to issue a refund. Tip for consumers:If a picture of random no-name parcels can be used as delivery proof, then everyone living in a big apartment complex is virtually unable to get a refund when a parcel goes missing. Couriers visit the apartment daily and can always provide some random picture. This is unacceptable! Service Value Shipping Returns Quality Date of experience: July 12, 2024Absolutely shocked to find out Sports Direct offer such poor refund options. Tried to return a pair of mens walking pants with receipts, all labels on, because it didnt fit right... They would only offer an instore paper voucher. They only offer money refunds if items are faulty. No where does it say this in black and white or warn you before you buy. I bought these pants for his birthday for him to try on at home. Such poor customer service, not acting in the interests of the customer, actually forcing me to spend my money in store, which I will never do again so I feel they have actually stolen my money. Then they gave me a filmsy gift receipt which blew out my hand in the car park so Ive lost £22 now and I was too upset to return to the store and ask for another print out. It was my first time returning an item and usually spend hundreds both online and in our local store as the kids and I buy wetsuits, wet shoes and gloves all year round. My husband and son, both keen golfers, buy their golf clothes and we have all had good quality walking boots from here. We have been repeat customers for years and we will never shop here again. Such a shame. The fact the paper gift receipt was so easy to loose too makes me feel they just want to keep your money in the hope you will loose the voucher and they can steal your money. Reading the other reviews, I cant believe how many had the same problem as me! Awful refund policy! Tip for consumers:Sports direct need to state, you do not get a money refund when returning items which dont fit. Products used:other items we have bought over the last 9 years. Service Value Returns Quality Date of experience: August 8, 2024Purchased a paddling pool, used twice, then pool would not longer stay inflated. Still within the years guarantee so requested a refund, refused, replacement refused. Only an offer of ME posting to their warehouse for it to be investigated. What a complete nonsense, sports direct investigating their own product is not an impartial investigation, or indeed do I trust them to be fair. Taking advice and action now against them and leaving lots of negative feedback on all social media to warn others about their practice. Sham of a company. Products used:Sports Direct paddling pool Service Value Shipping Returns Quality Date of experience: June 18, 2024Worst customer service and postal service. I ordered the goods, the shipping fee was 60 euros. For this 60 euros, I got a broken package, where some ordered items were missing. Customer service has not been able to answer me within 15 days how they will resolve this situation. If you write in sportdirect's custom service, there is only silence from there. Considering that the postage was quite high (60 euros), it is absurd to receive a broken and poorly packed package with missing items. Customer service below any record, does not communicate with you at all. Service Value Shipping Returns Quality Date of experience: June 18, 2024I want to warn other people about Sports Direct practices... I have ordered two items which unfortunately I had to return. I got refunded for one item only. After waiting patiently for two weeks I have decided to contact customer service to ask about the second part of my refund (almost £60...) After investigating the case they contacted me again saying that I DIDN'T RETURN the shoes so they cannot refund the money... Absolutely unacceptable. So now, I have got no shoes and no money... Be aware! They're just stealing people's money! Not even interested in resolving the problem! After multiple complaints all I got back was "sorry for inconvenience"... Worst company ever! Date of experience: June 6, 2024We were sent a faulty Wilson Fibre basketball - the valve fell into the ball when inflation was attempted. The website says contact Customer Services - there is no such thing! And now time has run out and we cannot return it at all. I will never again buy from SportsDirect - a very poor and dishonest company. Service Value Shipping Returns Quality Date of experience: January 10, 2024Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item?!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction?:-(. And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again! Products used:Joggers Service Value Shipping Returns Quality Date of experience: January 24, 2024I am utterly disappointed with Sports Center's customer service and their handling of my recent purchase issue. Despite the courier's claim of a compliant delivery, I never received the €40 item. After a thorough investigation, Sports Center dismissed my claim without consideration, leaving me without the product I paid for and causing both inconvenience and financial loss. Their refusal to address the possibility of a delivery error or any other issues is disheartening. This experience reflects a complete lack of accountability and customer care. Beware of their dismissive approach and think twice before making a purchase on their website. Products used:None, as never arrived, though I was charged anyway. Service Value Shipping Date of experience: January 18, 2024False Advertising, Stay Away. My partner bought me trainers online twice that I liked the look of based on the website pictures. I was sent trainers which were similar but a different design, logo shape and colour disappointedly i sent them back and was unable to purchase the ones I wanted. Then stupidly a couple of years later I bought work boots and exactly the same issue, product sent totally different to online pictures. No coincidence in my opinion. I think they advertise good looking product at a decent price in order to sell less attractive inferior product and hope that many people just accept the inferior product. They are quick enough to take your money then when you have a problem its impossible to have a conversation with customer service about it and the shops are not interested with dealing with your online purchase issues. Never Ever Again... Total Shambles Service Value Shipping Returns Quality Date of experience: March 12, 2024I ordered from SportsDirect.com tree days ago to be with me yesterday and the cost for delivery is really high £7.99, but the parcel is not arrived... They said was delivered but I didn't receive and now I'm in position to order other Christmas presents for my son and a investigator for them. Is not first time when I have to wait for my order with them and Evri. Disappointed! Service Value Shipping Returns Quality Date of experience: December 22, 2023Purchase a pair of joggers (£65) as a gift, but needed the next size up. Tried 4 stores and online for a replacement/exchange but these are not available. Tried to get a refund as being unable to exchange to purchase elsewhere (all within return timescales) however, the store advises that only customer services can deal with a refund, they can only offer exchange (despite being unable to do so) and customer services advise that they are a Seperate entity (both owned by Frasers and trading under the same name) and cannot deal with any store purchased products. Complete waste of time, everyone just fobs you off - my advice is buy elsewhere as if anything goes wrong you cannot get anyone to try to resolve the issue. Definitely not the No 1 Sports Retailer! Service Value Returns Date of experience: January 24, 2024Ordered soccer Jersey from SportsDirect in early December for a Christmas present and gave the correct address. It didn't arrive before Christmas but I accepted this on the basis that it was a busy time. However it didn't arrive after Christmas either. When I enquired I was told to fill in a non-received document and a full refund would be arranged. However this refund never happened and my subsequent emails were ignored and unanswered. So basically no jersey and no refund...lousy! Service Date of experience: February 19, 2024They are trying a lot of scams on their customers. Actual method is that they are sending unvalid birthday promo codes and you than customer find out in last step in checkout that promo code is unvalid and they hope that you will pay full price for items which you added to the basket.They are trying a lot of similat scam method on customers. Date of experience: March 5, 2024Having purchased items online and having an item missing I contacted customer service for resolution, they have advised on two occasions the item was sent, although they provide absolutely no proof, they are refusing to take accountability for their mistake, so I have been spoken to cheekily, made out to be liar and now I'm left out of pocket for an item I have never received and now I'm having to pursue through trading standards. This is an absolutely shocking company to deal with having been a loyal customer for years I can confidently say I will never shop with this company again, don't make the same mistake I did, spend you cash with a decent company. Date of experience: December 19, 2023I ordered trainers, but when I received there were marks on them and tight knots in the laces that could not be undone. Caused me the inconvenience of having to return them, customer service was very poor and cut me off. Will never shop here again, clearly they have a monopoly as they just don't care about their customers. The owner says it all. Service Quality Date of experience: November 4, 2022Payed for next day delivery which turned into 3-5 working days so didn't need to spend £9.99! Contacted customer services three times and still waiting a response or acknowledgement. Items arrived (eventually) but not at the time scale that I payed for- if they can't deliver on a service they offer they should refund customers on delivery costs and not offer those services! Very disappointed! After reading all the comments from everyone else I won't be coming back here. Lesson learned. Service Value Shipping Returns Quality Date of experience: June 3, 2023My son ordered a top and was send a different style but same brand. Contacted customer services which stated if read styles may vary but clearly you are wanting to buy what you are seeing. They did say could be returned at own cost shocking service do not buy from them as clearly can send what they want. See photos. AVOID Date of experience: November 29, 2019They sent me wrong and cheaper trainers and here the answer: Thank you for your email. After checking with respective department, it appears the correct item has been received as ordered. Please be informed that this is a mix up stocks where the item style may be different from the images advertised and a disclaimer note has been added on our web. Date of experience: December 23, 2019Purchased a new No fear backpack and received a soiled inferior item that had been salvaged from the clearance bin. Attempted to raise a dispute and dealt with difficult uncooperative staff whos objective was to make me go away and not rectify issue. Tip for consumers:Not recommended. Products used:backpack Service Value Shipping Returns Quality Date of experience: October 11, 2021They do not even reply when you email them. They removed things from my order, 3 Slow-Cookers, which I had ordered as Xmas presents, saying that items were not for international orders, but they leave the same postage cost, which should be very reduced once the 3 heavier items were not allowed to be posted. How unfair. Date of experience: April 1, 2017Bought rackets, racket balls and goggles. Ordered 19 May, 2017. Informed me would be 25 August for delivery as no racket balls. So I cancelled the racket balls and got at the end of June. I was never refunded the racket balls even after repeated emails. Date of experience: December 9, 2017Sent boots back for sending me the wrong size. They proceeded to reship the same size boots despite numerous emails and facebook messages. After sending the boots back a second time it has been resolved Date of experience: March 19, 2018Sportsdirect hides unbiased view of the products. I bought these boots: http://www.sportsdirect.com/campri-snowdon-waterproof-mens-walking-boots-*******?colcode=*******26 After 2 weeks of use boots start to leak, and I wrote a review, but review has been Disapproved and Removed without justification. See below: Your Comment/Reply: If you looking for quality waterproof boots, don't buy these. The price corresponding quality - got leak after 2 weeks of wearing in normal daily use. Water starts coming in even walking on just the wet grass. Also I have feet length 27 cm and I bought 9 UK, fits perfect (even can put on second pair of thin socks). Posted on site http://www.sportsdirect.com, on 07/10/2014 16:17:53 Has been Disapproved and Removed by the moderator. Please note that all reviews must apply to the specific product in question and any comments containing inappropriate or bad language will be removed. Any enquiries regarding delivery, sizing information and difficulties with your order should be sent to our Customer Services department. Date of experience: October 7, 2014