Dont recommand Catherines. In Oct. Made an order from Catherine's the wrong size was sent, then I sent them back, the company never received them. I made second order, they was out of stock. I never received refund or never receive product. Last time I make order from them. Tip for consumers:No communication. Products used:Bra Date of experience: February 28, 2025Everywhere I look the reviews for this mess are horrible but I used to love these clothes. Sigh. I ordered 2 skirts and 8 pairs of pants and I received 2 skirts 6 pairs of pants and a pair of boots? I've been waiting for weeks now for the prepaid return label and according to all the other reviews I'll probably be waiting a long time but hey run out that 60 day clock so you can say you're off the hook. When I do the math with what I was charged and what I got I didn't save any money and the aggravation is not worth it. Since it looks like almost no one ends up a satisfied customer surely these clowns will be out of business eventually. Fingers crossed. There was no paperwork of any description in my package. Hi Tip for consumers:Apparently they throw random crap in everyone's bag. I guess I'm lucky I got most of what I ordered. Products used:I'll end up throwing the boots out since I haven't worn that size since elementary school. Service Value Shipping Returns Quality Date of experience: January 3, 2025Made one online purchase for 42.00 and they claim my payment for the one item was a day late. I explained I sent the balance in full in a timely manner, but they refused to accept that. They said they received it a day later than the due date and charged a fee that totaled almost as much as the purchase. So now, they are charging late fees upon late fees, now totaling almost 150.00! They offer no grace! No explanation is good enough! I will proceed to the BBB and Consumer Protection Commission for this blatant act of robbery. I will never order from them again, and I hope you don't either! (Purchase was made October'24, but last communication with them was January 7, '25 Service Value Shipping Returns Quality Date of experience: January 7, 2025For a stupid pair of cheap shoes you run a credit score how sorry I have more credit score than you ever will and I wouldn't buy a pair your sorry shoes if I didn't even have any what a joke. Your shoes are not that great so what a sorry company I have seen it all bout a a sorry pair of shoes. What a joke keep your sorry shors Service Shipping Returns Quality Date of experience: January 8, 2025If there is one thing I know for sure it is that when a Brick&Mortar store was popular and it goes "Online only" and there are LOTS of negative reviews, steer clear. I haven't purchased, nor will I be purchasing anything from Catherines Online. They have more ONE STAR reviews than any well-established store should have. From quality of product, to shipping costs, to returns. Just horrible reviews. No thanks, who needs that headache. BTW the shipping costs really are criminal, just obscene. Tip for consumers:The shipping costs were so high and the customer reviews were so low I decided not to purchase anything. The shipping costs were $90 for 3 jackets, more than the price of one of the jackets! No thanks. Products used:None Shipping Date of experience: December 11, 2024I have tried to purchase an item that I was sent an email on and they refuse to make good on said item! I think that would be false advertising and Catherine's should not be able to get away with it! They would NOT honor this add that I was emailed not once, but several times! Products used:I didn't Service Value Shipping Returns Quality Date of experience: December 6, 2024I tried three times to reorder 5 of 6 items that were ill fitting or poor quality products. Since their tech systems are inadequate and often down, they kept trying to get me to reorder everything over the phone. On my second try with an agent who had a children's birthday party going on in the background, the reorder was never processed as promised. During round 3, I finally insisted on getting my money back (what was left after all their shipping costs on my returns.) It ended up I paid more than double the cost for the one item I kept. Rip off artists! Much better outlets out there. Tip for consumers:This will be my last experience with Catherine’s and partners. Products used:I of 6 that I also had altered. Date of experience: November 7, 2024I purchased a pair boots as a Christmas present and they changed a membership fee the next month of 18.23. I called the 1800 number to investigate and a Karen hung up the phone in my face! Do not ever give this company your credit card number they are crooks! Tip for consumers:Do not give this company your Credit Card Number or you will be fraudulently charged every month $18 for their monthly membership that you did not subscribe too! Date of experience: November 12, 2024Beware! If you purchase from Catherine's or their affiliates, expect only a portion of your purchase price to be refunded. They kept over $80 from my purchase. Only $10.99 was supposed to be kept. Unless you have money to waste, do not purchase from them! Tip for consumers:No Products used:None Service Value Shipping Returns Quality Date of experience: September 30, 2024I received my order on Sept 10. Suppose to be 2 pair of pants. Instead it was 1 pair and bathing suit bottom. I returned wrong item that day and still waiting for my credit. Called today and told a gift card issued, no credit to my card. WOW! Service Returns Date of experience: September 20, 2024I email says 50%of plus free shipping. Same blouse best color is full price. Free shipping on $75+. Details in fine print Products used:Nonr Service Value Shipping Returns Quality Date of experience: October 7, 2024Since Catherine's has closed its doors their clothes and service have gone down hill. Poor product! There really is no good deals if you ready look at the offers or you pay the difference in shipping. If you don't like the product you have to pay to return it. Products used:Clothes Service Value Shipping Returns Quality Date of experience: September 30, 2024 (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } if (w.addEventListener) { w.addEventListener("load", go, false); } else if (w.attachEvent) { w.attachEvent("onload", go); } }(window)); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Irene N. Canada 1 review 2 helpful votes Follow Irene N. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Worst Customer Service and False Information” July 10th, 2024 Verified purchase How I wish I had read these reviews before ordering! Besides not honoring promotions that I constantly am receiving emails for, their shipping info for international customers is false. Was offered after purchase of items "express courier - air). Paid a premium for it this service. I had not received any tracking notices and when I called was told that "we don't do air courier for international" and that the items have been delivered by ground courier. Finally received a tracking email from the courier company which showed that indeed it was being delivered by ground. Of course when I called to get a refund for the air courier premium fees, I was told that it was against company policy! Buyer beware... shop elsewhere. Products used:kept products even though they arrived too late to be used because returning costs would be prohibitive Service Shipping Returns Date of experience: July 10, 2024I have been a long time customer with Catherine's. I have some of the same complaints as others with order mix-ups and poor quality of clothes. However my biggest complaint right now is their payment system. I had a lost payment at the post office. As soon as I found out about it, I made a payment over the phone. That payment did not go through and I only found out about it through noticing that my credit score went down over 100 points found out the representative had used my credit card number instead of the account number. I was immediately charges $29.00 for a returned check. I called and made another by phone payment and that one did not go through either and they charged another $29.00 returned check. I had gotten nervous about the payments and made a $100 payment on line myself. It was super easy and it went through. In the mean time they lowered my credit and that caused my credit score to lower because a higher percentage of my credit with Catherine's was used. Although a talked to a couple of people who seemed to want to help me, I found that they are the kind of company who seems to shoot first and ask no questions later and heaven forbid that they admit to a mistake. Personally, I will not ever charge with them again but if you do, use your Credit Card either write a check or pay online. Service Date of experience: August 7, 2024I used to love Catherine's store. I was about two miles from me and I used to go in there about every three weeks and really got a lot of sales. The sales personnel were so great. Their on line store sucks. I got two blouses that were duplicate and their pants came from Jessica London division of the store and were petite but I am going to have to put a big hem in them. The material is really cheap looking. I am not sending these items back and will probably just wear the pants around the house. This is is my last order from Catherine's. It is sad but "Bye, Bye Catherines! Service Value Shipping Quality Date of experience: November 21, 2022 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Misty C. Alabama 1 review 2 helpful votes Follow Misty C. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Worst customer service and they lie.” June 27th, 2024 Placed order on June 24th and my order has still not shipped. The site says 5 to 7 days. Customer service said they could not help me. Warehouse is behind and it will be 7 to 10 days before it ships. So my items will not be here in time for vacation. I will never purchase from this company again. Value Shipping Returns Quality Date of experience: June 27, 2024Not only did I have to pay shipping for my item I had to pay shipping to return it just because I wanted it back on my card. If I had chosen their credit then it wouldn't be a charge. I took a $30 loss on an item to return it because it didn't come in on time. Be forewarned these are money hungry people. Should have looked at the reviews before I bought