Have purchase this software under the assumption that they can help me recovered an accidentally formatted harddisk, 90% of my harddisk contents are not viewable, I have gone back and forth with their customer service, in the end customer service asked me to take an image of the hard disk which is huge, I cannot find any device at home that can fit such size image, then their customer refuses to help further and also refuses a refund, worst customer service for any service provider ever. Tip for consumers:It is the most frustrating purchase experience ever. Products used:Data Recovery Service Value Shipping Returns Quality Date of experience: December 26, 2024If I could give it lower that 1 star I would. The support and feedback is horrible. Do not waste your money! I am trying to get a refund with no success. Spoke to someone on Facebook eventually with them not even knowing how to apply for a refund. As you can see on my attachment its not even giving me an option to scan an app for footage that I lost. Iphone already have the deleted items but I needed to recover footage from filmic pro. Date of experience: March 22, 2023Purchased iPhone Unlocker. It didn't work, They constantly ask for logs which were supplied and then tell me that they don't support what I want to do. Showing a screen shot which I believe to be specially set up for the purpose. Had I seen such a statement I would never have purchased. Software doesn't work, nor does the money back guarantee. Do not believe anything they say. Products used:iPhone Unlocker Service Value Shipping Returns Quality Date of experience: June 14, 2023Bought the product and it didn't work for the intended purpose. Customer service (via email, you can't even speak with anyone) will give you the run around and will not issue a refund. Don't waste your time or money on this product! Tip for consumers:Do not buy product!!!!!!! Products used:Iphone restoration Service Value Shipping Returns Quality Date of experience: September 27, 2023They will not refund you unless there is a problem with their software...I have a program that doesn't work for me. Don't buy from these people it's not worth the trouble. The moral of this is always read the vendor's refund policy. Tip for consumers:Read all their policy, especially the refund one..Be safe, don't buy from this Company. Products used:Video converter Service Value Shipping Returns Quality Date of experience: March 14, 2023Somehow I already had problems with this company and after some time they illegally charged me a large amount of money using my card details which they kept! They don't want to refund my money! And I will do everything to punish them! Do not give them your card details! Date of experience: February 22, 2024The service does not work, if you email them, you get a bot everytime, worst customer service, They wont give you a refund and make you run circles,, After 10 emails or so, the bot says they will give you 50% back,,, then when you go to your bank and get a full refund,, they come back and offer you 80 $% refund,, dont ever buy anything from this company... youll be sorry. Tip for consumers:The service does not work, if you email them, you get a bot everytime, worst customer service, They wont give you a refund and make you run circles,, After 10 emails or so, the bot says they will give you 50% back,,, then when you go to your bank and get a full refund,, they come back and offer you 80 $% refund,, dont ever buy anything from this company... youll be sorry. Products used:i phone unlocker Service Value Quality Date of experience: February 14, 2023BEWARE! Money back not true. I bought to unlock a used IPad seeing their money back promise. After applying Aieesoft software with nothing happening I contacted them only to be informed nothing could be done and my money would not be returned. Avoid this company with their false claims. Date of experience: December 18, 2023I started by using the free version of their image upscaler and then bought credits so that I could do batch uploads and enhance more images. When I tried batch upload it did not work. I got in touch and they emailed me back right away. Within a couple of days, they fixed the issue and now it works great. For some very low res images and some images with faces, the upscaler doesn't work that well. The same with images that have text. But those issues are common to AI upscalers. I love the batch upload and the ability to choose different resolutions. In my experience, customer service was great. Products used:Image Upscaler Service Value Quality Date of experience: August 4, 2023Tried their software but it didn't work at all. Did not uncover any lost text messages or phone numbers. Messaged them several times for a refund and they kept giving me the runaround asking for more and more information. Don't use their products. Products used:Android data recovery Service Value Returns Quality Date of experience: April 5, 2021I wish I had believed th one star reviews. They make it your problem if you don't carefully read the fine print. I have an expensive product that doesn't do what I need and it's just too bad. Don't buy from them. It isn't worth the hassle. Tip for consumers:Don’t use them. Look at refund policy. Products used:None. Program doesn’t work for me Date of experience: January 6, 2023The IOS program does no more than you can do with a basic update or restore built into the iPhone. They do not guarantee satisfaction. They delay, lie and make excuses and will not refund your money. Total rip off. Tip for consumers:Do not buy!!! Products used:Fonelab Service Value Returns Quality Date of experience: June 24, 2021Don't buy from Aiseesoft. Their software is worse then any free alternatives such as their iPhone unlocker tells iTunes to wipe your phone which is like paying someone else to watch you do what you paid them to do when a free guide is available from the manufacture. You'd think a software that claims to unlock something would unlock the device but noo~ it just uses the already free software provided by Apple to factory reset your phone. What makes it worse is if you try to contact their support and ask for that "30 day money back guarantee" listed on their site you will only be disappointed and down a bunch of money as you have to have "a problem with their software" which doesn't include failing to do what the name implies, failing to complete the task due to repeated errors, or even a change of mind. Do not buy from Aiseesoft, find a free alternative or buy from anyone else as their software and "30 day money back guarantee" are worthless. Tip for consumers:Make sure to have a receipt. Products used:All of them but more recently the Aiseesoft iPhone Unlocker - Lifetime/6 iOS Devices as I wanted to unlock someone's iPhone and found that I would have to contact them via an email to reset my license and didn't want to wait 24 to 48 hours to do so only to end up using iTunes to wipe the phone as the software couldn't unlock as it would try to wipe the phone despite the name and it couldn't even do that... Service Value Shipping Returns Quality Date of experience: January 12, 2022Horrible company. I had ordered an ipad unlocker program from them. The advertising was misleading and it made my ipad useless to me. When I ordered it, it said I had 60 days to get a refund if I was not satisfied. I submitted a refund request and they gave me the run around for 4 days. Then, refused to refund me. Don't buy anything from this company unless you want to lose your money. Tip for consumers:Avoid this company if you don't want to lose your money. Service Value Returns Quality Date of experience: October 14, 2021Very problematic and the overall business is run like a scam. They are just trying to rip you off and their money back guarantee is non existent. It is unfortunate that there are still businesses like this in operation. Tip for consumers:Avoid this business. Products used:Software Service Value Shipping Returns Quality Date of experience: November 30, 2022Do not purchase anything from this company. The claims of what their products can do is wildly inaccurate! Their actual software falls WELL SHORT of what they talk about on their website. STAY AWAY FROM THIS SCAM COMPANY. Don't take only my word for it, look at all the reviews…. Service Value Shipping Returns Quality Date of experience: September 6, 2023The Video Converter fully loaded a 1h video within few seconds - other applications took longer like 2-3 minutes! I want to convert the video to watch on my phone, so that the journey will not be lonely. The converted video is perfect, sound and image processing is very good. Although their registration code can only be used on one computer, when I changed the computer, I had to contact them to reset. I like it! -Chris Date of experience: June 15, 2020I replaced the PC but I could not use my license key. I was getting the Error Code 4104. I emailed the support team and the team game two options: resetting the license key or buying the same product with a discount price. In the end, I was able to reactivate the software. What I was most impressed with and was thankful for are the team's timely response to resolve the issue and courteous manners in the email responses. Date of experience: September 29, 2022Aiseesoft Screen Recorder really has saved me from headache during the virus-hit learning period. Since I own an iPhone and learn online classes on a Windows computer, manually writing down key points to my Windows computer is always an issue. Fortunately, this software has helped me out. After a couple of days of trying different free & paid versions, Aiseesoft Screen Recorder appeared well ahead. However, when i bought it on my iPhone twice repeatedly due to internet issue, then i contacted the customer service quickly and easily got the refund. I love this recorder. Just use the hotkeys to record the computer sound and narration. Tip for consumers:have a free trial before purchase Products used:Aiseesoft Screen Recorder Service Value Shipping Returns Quality Date of experience: June 19, 2020About a month ago, I was looking for a video converter with the video compress function, I need to transfer the video from one person to another in my work. It's frustrating if you have to convert videos and compress them on different tools. I googled, then aiseesoft video converter ultimate came up, it disappointed me after installing, it didn't has the compress function, I contacted them, they just told me to wait. I thought maybe do the video jobs with different software was the final result. But early today I was told by aiseesoft support team that the compress feature has been added to video converter software I was interested in, like a dream came true. Date of experience: July 31, 2020Aiseesoft offers great support for ira customers. My system got some sort of a virus that not only wiped out my main hard drive, but wiped out all my backup drives as well. I tried to reinstall FoneTrans on my replacement hard drive but I got the message that the license key I was using had already been used. It was I, of course, who had used it. I contacted Aiseesoft and explained the situation. They graciously provided me with a new registration key. Yay! I have my music library back. I wish it was as easy to recover other software keys as I try to rebuild my system. I have had more than one software company refuse to reset my codes. I would give these guys six stars if I could. I wish all companies could deliver the incredible level of support offered by Aiseesoft. Products used:Fonetrans Service Value Shipping Returns Quality Date of experience: August 6, 2022Honestly, it's a hard time to request a refund from aiseesoft, fortunately i got mine at the end. During the troubleshooting, I gave all the information they requested, after figuring out their software cannot help me, they tried their best to apply a refund for me immediately after I request a refund. We all face many uncertainties due to COVID-19, I completely understand their position in regards to a refund, it's reasonable that they need to check all the possibilities may cause the issue when using software before proceeding a refund. Date of experience: June 11, 2020HEY guys you should know that there is no download function in the video converter program from AISEESOFT. I purchased their video converter ultimate to download YouTube videos after reading an article, but end up with disappoint. The good thing is they send me a screen recorder for free to record the online videos I need to download. Not BAD. Date of experience: June 23, 2020You can buy from this company, they are good company. Trynteh software, the support have fast reply and its good Products used:Software Service Value Shipping Returns Quality Date of experience: March 14, 2024Aiseesoft Studio is a great software for video editing. The team provides good support. I will use it again for the next editing. Service Value Shipping Returns Quality Date of experience: August 15, 2023