Do not do business with this company. They will send you merchandise that is old and dirty. Please watch out. I had a very bad experience, I just want others to please be mindful and aware so you won't have that bad experience I had. Service Value Shipping Returns Quality Date of experience: June 30, 2024Ordered a banner for an event and paid for overnight shipping. The banner didn't come. When I contacted them they told me I'd need to wait for 3 more days due to their production delays. This would be 5 days after the day it was scheduled to arrive. Shipping Date of experience: May 20, 2024I've sadly just placed what will most likely be my last order to this company. I love their products but find even as I am placing my order the price of certain items escalate while I enter discount codes (you have to enter them all to see which one will actually give you the best discount because you'll never actually get the promised discount). Also, if someone spends over &150 most retailers will gift FREE shipping! This is such a non- thought! Very disappointing they have resorted to nickel and dimming their loyal customer base. I can't deal with shifty- it stresses me out! Guess I'll have the memories. Tip for consumers:Their products are generally high quality, I’ve ordered from them many times in years past. Service Value Shipping Quality Date of experience: December 13, 2023I paid extra shipping to have my package here before Thanksgiving but it's now 2 days after Thanksgiving and it's still not here even though on both days I called they said it was getting delivered that day. I requested a refund for shipping but that still hasn't posted anything on my account. I am furious! This was supposed to be a Thanksgiving day surprise. Also both times I called they were cutting out throughout the call so I'm not sure what all they said. After this, I won't order from them again. Service Shipping Date of experience: November 25, 2023Placed an order. PC sent an email saying I would get 50% off my next order. Not true at all. They give you 50% off their original ridiculous prices. I was ordering sale stuff so there was no additional discount. Customer service let me hold for 15 minutes to tell me they hardly ever offer 50% off so I did get get a discount. False advertising. Waste of my time. I sincerely hope I like the things I ordered but will never order again. Their "live chat" also responded once then never came back. Terrible. Tip for consumers:I just really hate gimmicky and false advertising. Products used:Personalized toys and towels for grandchildren. Service Value Shipping Date of experience: November 15, 2023I have bought many items from Personal Creations and have never been disappointed. The quality is great and shipping very fast. I recently placed an order and accidentally checked the box for an old address, so I did not receive it. Entirely my fault. Personal Creations sent me out another one at no charge to me. That's customer service you don't find often. Tip for consumers:Customer service goes above and beyond Products used:Personalized sign Service Value Shipping Returns Quality Date of experience: May 13, 2023They like to throw out discount codes so they can mark up prices for each discount code, and show you a different shipping price after you submit your order. Then they won't cancel your order directly after submitting it, even before it's shipped. Crooked! Personalized Mall is better. Tip for consumers:Once you click “order,” don’t expect refunds or cancellations! Service Shipping Returns Date of experience: March 14, 2024I paid for expedited shipping and my gift is late. When I contacted the company, they immediately offered a refund, but could not explain why it was late. My gift will not arrive in time for the occasion that I ordered it for. VERY frustrated with this company. Buyer beware! Tip for consumers:Delivery times are not accurate Products used:gift plaque that hasn't arrived Service Value Shipping Returns Quality Date of experience: May 17, 2024Ordered a pillow for my girlfriend for Valentine's Day that was supposed to be a heart shaped picture of us. Got the order in the mail today but the outside of the heart is completely cut off. Severely disappointed and have to find a new gift as this is unacceptable. Date of experience: February 7, 2024If you think all items are a certain % off as the ticket on the back of the catalog says and you go to check out you get 10% off books not 40%. Might call first before you actually buys some things that say start at... and the total of each item is not listed and there are a series of items but each one might have a different price. Like $39.99 and only get $35.99 as the final price. Just a warning for those who are going through a lot of orders. Products used:coaster, book, toy Value Shipping Date of experience: October 15, 2023This company is very deceitful, I ordered a puzzle name stool (up to12 characters) the picture is of a larger stool, I received a 13 inch stool. Called customer service and apparently the size of the stool is based on the number of letters on the child's first name. Would've been nice to know before ordering since I paid almost $100 for a tiny stool. Very disappointed this was a gift and should've cost much less. No returns or exchanges offered, will never but from this website! Tip for consumers:Misleading picture of product Products used:Puzzle stool Service Value Shipping Returns Quality Date of experience: September 27, 2023I paid extra to get my shipping expedited only to find out 5 days later that it is going to be 4 days late and past Christmas so I can't even give my gift to the person on time. What is the point of paying extra if you don't get your stuff on time, I would of ordered from somone else. Products used:Ornament Service Value Shipping Returns Quality Date of experience: December 22, 2023I really like to personalize for gifts. What frustrates me iwth Personal Creations is when you have a promotional code Mystery 40% off, you just raise the price of the product to get what the normal rate is! Not a fan of this type of advertising! I had to put 1 star to upload this comment but it would be (0). Date of experience: March 7, 2023I've waited for weeks for this gift only to be told AFTER three weeks of waiting that they couldn't fulfill my order. And even though they knew they couldn't print my order because the occurrences of 2023 hadn't happened yet, they didn't offer to refund my money back to my card until I called and complained. I had ordered the day you were born item. Service Date of experience: January 16, 2024Ordered an item that was guaranteed by Christmas. Then got a delivery date of December 11. As of December 22, nothing yet. I have attempted to email, call, live chat no less than 7 times, and never get a response. Don't waste your money on this site. If they have a customer service dept at all, it is the worst I have experienced. No one ever responds, probably because they know they are horrible, so why bother? Unfortunately, 0 stars is not an option. Date of experience: December 22, 2020Absolutely The Worst Customer Service. Or should say Non-Service. Placed order for two items shipping to same location to arrive before Christmas. Promised Delivery by December 20,2019 shipping via UPS. On December 21st got email stating they shipped with some obscure Shipping method and the only tracking number provided no information. Tried calling several times and no one ever picked up. Left phone number for call back... no such luck. Sent email and you guessed it... no response. I will be disputing the credit card charge and now will scramble to find replacement gifts for my family on Christmas Eve. Don't waste your time with this Horrible Company! Date of experience: December 24, 2019This company charged me a fee of $26.73 for something I didn't purchase. Called/email multiple times-no response. In fact, was put on hold for over 20 minutes.It could possibly be they made a genuine mistake, but the fact that they didn't give me any explanations at all, is pretty disappointing. Their website says "Customer Service: *******508, Mon-Fri 6 AM to 6 PM PST, Sat-Sun 8 AM to 5 PM PST". Called within the hours described- nobody answered. Now it looks like they refunded my $ to my Paypal acc, but no explanations whatsoever. Plus the fact that they kept my credit card information saved, is very convenient for them. I don't necessarily have complaints about their products, but their customer service is just unreliable and sketchy at best. I would personally stay away. Date of experience: June 10, 2020This store hides the cost of shipping until the page just before checkout. Then they moderate their own revies so that you can't post anything bad. Stay away from personal creations. They're scammers and need to go out of business.. Date of experience: May 24, 2022Contacted them about an issue -- did not hear back for days and they offered no resolution. I was also unable to actually reach a chat agent during the entire experience. Horrific customer service. I understand why they only have an average of 2 stars. I would leave zero if I could. Products used:I never ordered products -- I asked a question before ordering. Service Date of experience: November 22, 2022Personal Creations does not disclose the shipping costs at checkout. You see it on your statement and it adds 14.00-20.00 more on your invoice. Love to order from them but NEVER again. Been burned twice now. IF you use a coupon they will not combine coupons so beware Date of experience: July 24, 2018A $39 order for a pillow turned into $75 when checking out. Shipping fees. Handling fees. Care fees. Taxes. Etc. It almost doubled the price. This is an FTD company that also has Shari's Berries and ProFlowers.com as part of their brands. Do not buy from this company. Bait and switch! Date of experience: February 4, 2019I purchased from personal creations before. Never had an issue, only recently I put in an order and my address somehow got changed and was delivered elsewhere so I understand things happen. Christmas came and went, emailed customer service at personal creations, never received any response back. Nothing. So lesson learned. Would not recommend, no one is around it seems when issues arise Tip for consumers:Customer service... Any help would've sufficed. I got no help. Emails went unanswered Products used:No one responded Service Value Shipping Date of experience: December 27, 2022I spent quite a bit of time choosing some items and then personalizing them. I get to check out, filled out all my information and I get a message saying we're sorry we are running out of inventory on this product… it did not say which product? I have several things I ordered how could everything be out of stock. I called customer service and they were no help they felt there was an issue with the website. I tried every day for four days. I was never able to put my order in. I am done with personal creations. Products used:I was not able to put my order in that was the problem. The website is terrible. Customer service was no help. Service Value Shipping Quality Date of experience: November 16, 2022I ordered from this site late November and received a confirmation that it was shipped on Dec 4. I have not yet received it. Multiple e-mails sent and I have tried to reach them by phone and as you can guess, they don't answer. Do yourselves a favor and read the reviews before you waste time and hard earned money. One customer named Nina asked if she ordered now, would she receive item by Christmas. They had the nerve to tell her yes Date of experience: December 14, 2020Crappy company that won't return any emails or calls, and live chat is never available. Oh, and you won't receive your merchandise either. Order from reputable Lillian Vernon instead. I have filed a complaint with the Better Business Bureau. I would not have given them any stars in my rating, but I had to in order to submit this review. Date of experience: December 15, 2020