I don't even wanna give them one star. Apparently, if you buy anything from essentials sphere of God online, they don't let you return it or even exchange it. They say it's final sale. But how are you supposed to know if it fits when you're buying something online, especially when things are oversized. The people in the store are completely rude and I will never be shopping there again. Tip for consumers:Just be worried buying anything at PacSun. Especially online. Especially anything by the brand essentials. Apparently essentials, which is a sought after brand is final sale when you buy it online and they won’t let you even exchange it. PacSun Sucks! Products used:None. Stuck with a shirt that I will never use because it doesn’t fit anyone. Service Value Shipping Returns Quality Date of experience: December 23, 2024I went to this location yesterday to buy some jeans i got home and i realized there is something that looks like boogers at the bottom of the pant leg. So i will return them tomorrow i said so i went to exchange them in store but they didnt have my size so i got a different pair for the exact same price $60, i've exchanged stuff in the past at pacsun for the same price and it doesn't matter because it's the same $60, so when i was about to cash out the worker needed help so they called this girl named Emily Ranney over and she was so rude omg. She literally said yeah we cant do that because it's not the same pair and i said well it's the same price and she said doesn't matter and i was like can you order it online then and she said the servers were down like i know you're lying you just don't wanna do your job. When i was walking around and shopping i noticed her always on her phone and goofing off with her friends. Horrible worker. Needs to get fired! Now i'm stuck with a pair of booger jeans all because she didn't want to do her damn job. Service Value Shipping Returns Quality Date of experience: December 15, 2024Be careful. Bought an Essentials shirt for my son on line. Pacsun claims to have a 30 day return policy. Signs all over the heading in their site. But the store I took it to (they don't even have mail in returns) claim that doesn't apply to Essentials wear. Said that was listed in the "restrictions". Go figure, it's listed at the very bottom of the web page in the smaller font. Classic bait and switch. Someone ought to start a class action against these fraudsters. Tip for consumers:Caveat emptor Products used:Bought a pair of shorts which were good; could not return - or even exchange - the shirt Date of experience: August 23, 2024Honestly I've always liked Pacsun's clothing but after ordered from them I realize it isn't worth the hassle. I made an order and they shipped me another order that I didn't ask for. I asked them to cancel it and they refused. I returned the packages and now it has been over a month of me sending messages to customer service asking for the refund of the charge that they took for an order I didn't make and they still haven't done anything about it. I am genuinely at a loss with how to escalate this further since their customer service basically just ignore messages. At this point it's basically a scam. Don't use this website or they'll take your credit card info and add charges I guess. Date of experience: August 19, 2024I shop from Pacsun from time to time as they are generally a solid brand. However on my last purchase, I received a package with 2 of my 3 items missing. I contacted them via their virtual assistant online, only to get an email telling me I need to file a police report to basically resolve my issue. I've never had customer service ask me to do that for a petty purchase. I'd understand if I were buying jewelry or something i'd have to pay luxury tax on, but for 2 articles of clothing I find that appalling. I have no reason to try and defraud the company for $70 dollars worth of stuff, but here we are. I'd advise any one shopping there to do so at your own risk, since missing items can result in complete loss of your money. Also, Pacsun should seriously consider using a better courier for their free shipping. USPS isn't good enough. Date of experience: October 9, 2023Ordered my daughter shoes. They sent men's size. I spoke with "support." Which was so bad! They informed me that way below the item, size, details, is a note that they only ship in men's sizes. NOT WHERE you select the size. So needless to say, my daughter got new clown shoes. And to fix, they say ship back for $7 fee. Via Fedex. With a deadline to do so. Even though they sent cheapest path they could with USPS. Which took forever. I would recommend buying off a street vendor or even the homeless before ever purchasing from PacSun. Holy cow, it really is not hard to sell shoes for more than men. OR list ONLY FOR THEM. Tip for consumers:Wrong size sent. $7 return and will take weeks to process Products used:Converse shoes Service Value Shipping Returns Quality Date of experience: July 26, 2023They stole Sam Larsons art. All their clothes are so overpriced! How do you not have the money to pay someone for their work? They'd rather line their own pockets than pay artists for their work! I will never shop or recommend pac sun ever. Service Value Shipping Returns Quality Date of experience: March 5, 2024Ordered three items from PacSun December 14. Today is December 26. I received one of the three items. The two items that did not arrive have a tracking number, but it states "in processing". I'm in the store today, try to return the item and they're telling me since they're having system problems the only thing they can do is, give me a store credit they cannot give me my money back. Major scam! I have every receipt plus email confirmations etc. They're telling me since it's a computer problem, global for their system, they're only issuing store credit. Beware! Products used:It’s supposed to be full refund, but they’re telling us it can only be store credit because of their computer problems. Major scam! Value Shipping Returns Quality Date of experience: December 26, 2023I placed an order last night ( sunday night) as a gift and unfortunately the credit card on file had shipping address as my old address. Called first thing monday morning ( next day, literally overnight) explaining that the old address is of a house which i have sold thus requesting a simple address change. Heard a million irrelevant things if how i was wrong not checking on the address prior, how the company follows security protocols and basically bluh bluh bluh to a point of almost me being wrong of probably selling the house at the first place … ‍ 15 minutes on hold + the supervisor chat resulted in zero solution! A simple address exchange was a mission impossible! ( keep in mind that the order hasn't been shipped yet)… Tip for consumers:I placed an order last night ( sunday night ) as a gift and unfortunately the credit card on file had shipping address as my old address. Called first thing monday morning ( next day, literally overnight) explaining that the old address is of a house which i have sold thus requesting a simple address change. Heard a million irrelevant things if how i was wrong not checking on the address prior, how the company follows security protocols and basically bluh bluh bluh to a point of almost me bein Service Value Shipping Returns Quality Date of experience: July 24, 2023I ordered a shirt and paid extra 10 bucks I think don't remember for faster delivery date 2-3 business days it's been close to a week and still haven't received my ordered and the thing said 2-3 business days guaranteed delivery bs Service Value Shipping Returns Quality Date of experience: January 8, 2024Horrible customer service. So, I ordered 4 items (2 hoodies & pair of 2 joggers) spent over $400 dollars for these items. Fedex comes and makes the delivery. They also took of picture of the package at the front door. I get the package. One item in the bag a yellow hoodie. I'm pissed. The order slip in the bag says all 4 items was in the bag. I sent an email to the customer service email address for them to say file a police report. I waited till Monday to call to speak with a representative who was horrible might I add lied to me. Did not do what he stated he was going to do. Called back a couple of days later to get the recording saying to chat with a rep online. Then today to received another email saying I need to file a police report. So now this company is wasting my time to file a police report. I will be doing tomorrow. Do not do business with this company horrible just $#*!ing horrible. You can clearly see from fedex picture the bag did not contain 4 items. Service Value Shipping Returns Quality Date of experience: December 30, 2023I put in my incorrect email for my order, resulting in me not being able to receive updates or how to return. I got the package, I didn't like the way anytning looked on me, and wanted to return. I called customer service, and the woman repeatedly put me on hold to "go check her resources." After every time of being on hold, she would ask if I was still there, like I would leave? The entire call was completely useless, I still don't know how to return this but I could barely understand her as well. Service Returns Date of experience: November 22, 2023I ordered a shirt over a week ago and there had been no updates on if it was shipped yet. I look on the app and it says the order was canceled. I talked to a customer service person and he said it went out of stock and wasn't going to ever be restocked. But i ordered it over a week ago and it didn't even say it was low in stock or anything. All i got was a crappy 15% off coupon which im definitely not using. It was the only christmas gift my boyfriend asked for and now i cant give it to him. I'm definitely not spending anymore money on this place. Tip for consumers:hate them Service Value Shipping Returns Quality Date of experience: December 8, 2023I have ordered thousands of dollars worth of hoodies and sweatpants from these bozo's and the stuff never gets to me. It gets held up in customs and then has to be returned to PacSun because PacSun messed up the labels. I have things that I ordered over a year ago and I still have not received them. This is the worst company and customer service that I have ever had the dis-pleasure of dealing with. It won't take to much longer before they go belly up (I hope). PacSun is a total joke. Tip for consumers:Do not even bother calling customer service, they are just dumb. They can only read from a script Products used:Hoodies, Sweatpants, T-Shirts, Shorts Service Value Shipping Returns Quality Date of experience: September 21, 2023For Cyber Monday I received a text saying $15 Jeans and 50% off site wide. When I went to make a purchase, after giving all the marketing information they wanted from me (e.g. My Name, Email, Phone) they tell me that the item I want to buy is excluded. What does site wide mean if you're going to exclude items? Very misleading. Be careful not to give them what they want until they verify that you can take advantage of their discounts. Date of experience: November 28, 2022This company sucks and won't stand by the quality of thier products (produced in Vietnam). Bought a pair of men's trunks ($45-$60), wore them into the pool one time and they turned white (turquoise dye). Contacted pacsun and representative said i could return and receive a store credit. Well the return label email never came through, several days later another email was received stating it had be denied since it had been some time after purchasing them. Company won't stand by the quality of their products and make things right. Service Value Shipping Returns Quality Date of experience: July 22, 2021Its a very very bad clothes quality and customer service. I dont see rude people like this in US. Check the picture. This wearing one time only. I hope to put zero stars. Value Shipping Returns Quality Date of experience: June 2, 2023My order has literally been "processing" for 21 days now with absolutely no sign of of coming any time soon. Unless you're interested in waiting for your package to "process" for weeks on end don't bother trying to order from them online Date of experience: June 22, 2020I purchased online what I thought would be a normal, cute sweater. The model showed the sweater tucked in. When I received it, it was a crop top! It measured 16 inches from the shoulder, just a little over the length of a ruler! Yet it had gorilla arms that hung down almost to my knees. Now I have to pay $7 to ship it back. The rest of the quality was also terrible. The stitching around the cutout was all torn and ragged. Lesson learned, I will never order from them again. Value Returns Quality Date of experience: January 7, 2023I've contacted customer service 3 times because I haven't received my order that was placed 3 weeks ago. Ordered 3 things, one item was shipped in a different package. Received first package in a week, still haven't gotten the second one. The tracking clearly shows that a label was created (so that they could charge me for it) but USPS never received it from their warehouse and has no record of it. Every response I've gotten they've just told me that the package shipped, but if they simply click on the tracking number, they could see for themselves that isn't true. Common sense to just check the tracking if a customer has reached out 3 different times, but apparently that's too much to ask from them. Been shopping here for years, and won't be again. Service Value Shipping Returns Quality Date of experience: December 18, 2021I ordered a shirt 13 days ago and it still hasn't shipped! I have emailed them 3 times and none of their emails are helpful! I told them it was past 9 days and still hasn't shipped in my first email and their response made no sense. Still want the shirt since i got it for an event but at this point i don't even know if it's going to come in time! If they at least were accommodating and gave a discount or took off shipping cost or refunded then that would be a different story but it's like they don't even care! Date of experience: November 13, 2019I ordered from Pacsun for the first time on March 7, then 12,2017. Clothes took a bit longer to arrive I expected, comparing this clothing company to the other ones like Forever 21, Hollister, etc. It was 7 business days, excluding weekends, so 10 days total. Everything came in good condition, and I only ended up returning two things because 1. The fit made me look wide for a jacket 2. The color of the sole of these Vans sneakers were off (brown instead of tan). There's a sticker attached to the invoice inside the package for returns, which may lead one to think returns are free. However, fine print says "$7 will be deducted from your refund." Date of experience: March 25, 2017I placed an order for 1 T-shirt almost 5 weeks ago now. The website still states that my order is "processing". No way to contact them whatsoever. I agree with others that customer service could easily be done remotely but that is obviously not a priority. I've ordered from many other companies during this pandemic and they have followed safety protocols and shipped items in completely reasonable amounts of time. If a business is unable to handle shipping demands or logistics during this time period, they should be transparent. Hopefully one day this shirt will show up given I have no one to contact to resolve the issue. Date of experience: July 13, 2020I have seen a bunch of negative reviews and want to give my own review based off my recent purchase. I ordered 2 hats and a long sleeve on Cyber Monday. One week later, I got the package through first class mail, hats and shirts sealed in plastic bags with original tags. The quality is what you would expect with Pacsun so nothing was wrong there. My experience was just as good as any large retailer - decent shipping time, product matching what I would buy in store, and confirmation emails with tracking #. At the end of the day, I would buy again from Pacsun. Date of experience: December 9, 2020Pacsun tries to sell the smallest pieces of clothing for extremely high prices. I only try to shop there when i see that they have sales but even then you have to work your way around actually getting some type of discount bc when they say they're having a "sale" they up the prices (ex. Right now they say they have buy one get one free so i went on the website to try and buy two crop tops but the crop tops are $40 each which is absolutely insane) they also sometimes sell "one size fits all pants/shorts", i am normally a size 28" or 2/4 in bottoms yet these "one size fits all bottoms won't even button on me. My friends mom regularly buys her clothes from there as presents and the last time she went there she had to spend $700 for a big bag and a half of clothes. They make it out to where you can only shop there if you're extremely skinny and rich. Date of experience: May 18, 2020