Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing. Date of experience: June 8, 2023They're mostly good but one thing prevents them from being a 4 or 5 stars company, their return policy. I bought a chair, it arrived and was total trash, had a yellow stain on on the white center, legs were uneven, just garbage but on top of that, I get banged out for $22 to return it. With the risk of an online purchase not meeting expectations,I won't be buying anything again from Overstock if I'm on the hook for shipping costs. Tip for consumers:Return policy is terrible, I go charged to return a defective chair. Products used:Chair Value Shipping Returns Quality Date of experience: June 9, 2023DO NOT BUY anything large from overstock.com! I bought shower doors a month ago, today... exactly 4 weeks later they cancelled the order saying no stock. REALLY? How come its showing you have 9 in stock and I can verify it with a phone call to your customer service people. I asked for a supervisor and all he could say was I will investigate it and Sorry. Called me back to say Sorry again...You will have to reorder it again and wait another 4 weeks. WTF you guys suck Tip for consumers:Hire some people that can actually do something. Products used:NONE order cancelled after 4 weeks Service Date of experience: June 23, 2023I ordered a couch and it never came and they told me someone dropped off outside my apartment door. (As if a couch is something that someone would just leave outside an apartment door) I have a picture of them telling me that they left it outside my house. (This is a 920 dollar couch) They won't give me my money back and now I'm going through a credit card dispute. Whoever is considering using them should know that giving them money is exactly like doing a Facebook deal- you run your risk of paying for something that you won't get. This is beyond aggravating and time consuming. It's now at the point where I'm tape recording phone calls with them and taking pictures of conversations with them should I need to file a lawsuit. This is a very upsetting situation. Date of experience: August 17, 2023I have purchased many indoor and outdoor rugs from Overstock over the years and have never been disappointed. The customer ratings are very helpful when making choices and their selection is unmatched. Tip for consumers:Read customer reviews on the product Products used:Rugs Service Value Shipping Quality Date of experience: September 11, 2023I received my bookcase without any hardware at all. It's been over 10 days trying to just get the parts to me. Now they are saying they will reach out to the company to see if they are available. They said to save the packaging! Wait! What? That was discarded when I first started the project! Worst company ever! Will NEVER ORDER AGAIN! $250 WASTED! Save your money. Buy local! Date of experience: May 21, 2023Buyers Beware! I have been an Overstock customer for a number of years but have now deleted my account because of poor customer service and anti-customer return policies (as well as much higher pricing than other vendors). I requested to speak to a customer service manager via email and in phone calls several times to discuss their return policy which I believe was not properly followed in my return. The CSR ignored my request on the phone and my emails were ignored. Again, buyers beware! Service Value Shipping Returns Quality Date of experience: July 29, 2023I purchased a side board with a price of $349.00. With their magic coupons I paid $314.99. After 5 days and delivery of a 140 lbs item the coupon price changed to $262.49. That's a $50.00 difference. When you complain they first blame it on 3rd party seller and after a week of calls and texts tell me they can't adjust price. You have to keep repeating your problem to some AI live robot and they just respond the same each time I will never purchase from them again. Amazon always handles any issues. Date of experience: August 28, 2023Do not buy a mattress from Overstock or probably anything from Overstock unless you are 100% certain you will keep it! I bought a queen Slumber Solutions mattress in plush. The mattress is NOT plush but VERY firm. I can't return it or get a refund because I opened it. Please tell me the heck am I supposed to know your mattress sucks if I don't open it?! If I knew the product you sell sucks, do you really think I would have bought it to begin with?! Stand behind what you sell! Service Value Shipping Returns Quality Date of experience: July 29, 2023Bad reputation for many reasons. E.g., Two items of my order arrived later than I agreed on. Recently, I asked for a replacement to a defective piece I have received, not sent yet, whereas I had an event and couldn't use it. I regret that I didn't return my order, which has included many items! Date of experience: May 31, 2023Received an order today expecting a 3 pc dinette set and instead receive 2 chairs. When my 83 yr old mother searched their site gor a 3 pc dinette this item popped up. She fid not realize it was only 2 chairs. Called them to buy the correct item and return the incorrect item (unopened). They informed my mom they were going to charge her $31 to return a $120 item. This is unacceptable. They should change their name to overcharge! Or overpromise, under deliver! Service Value Returns Date of experience: June 3, 2023Bed, Bath, and Beyond (Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes. I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request. If you face this problem, contact the attorney General and https://cppa.ca.gov/webapplications/complaint to voice your concern over BBB storing your personal information. Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all. Service Value Shipping Returns Quality Date of experience: February 12, 2024Over several months ago, after I received a late fee, I called to complain that I never received a card or correspondence with my account number so I could set up autopay. The rep said he would send me what I needed but would set up the autopay for me. Well, I never received anything and the autopay was only set up for 3 months! So, I called AGAIN, and there was another late fee!+ I tried to explain this different circumstance but the rep just kept going on about I already received my time allowed to take off late fee! I paid it off, closed the account, and will never shop Overstock again! Service Value Shipping Date of experience: January 2, 2024I am actually shocked at the ineptitude and lack of any responsibility from Overstock customer service. I moved and did not notice my address did not save. I contacted them and canceled my order before it shipped. I corrected this error and repurchased it and I saw my address was correct. I then get an email the following day that it shipped to the wrong address. I have been trying to fix this problem for almost two weeks. I am told they are contacting the seller and get back in2 days. Now I'm told it's all my fault and contact the shipper. UNBELIEVABLE. Never will I purchase anything from these clowns again. Service Value Shipping Returns Quality Date of experience: July 17, 2023Do not buy any electric or battery operated items. We'll just don't buy from them period! Cheap stuff. I'm stuck with a broken Della portable air conditioner cause it broke after a few uses. They want you to pay for return! Unbelievable! I'm disabled and can't do that. I don't drive. Sick company! Date of experience: October 1, 2019I will never buy from this company again, received my dining room table in Aug and today Oct 7 still waiting for missing part. I've been calling since then with no results or able to talk to corporate or supervisor Z they claim there is none. Now trying to return and haven't heard from them. Please do your homework before buying from this company I usually don't write reviews and if I do it's always a good one but in this case I feel you should know what it's like. Service Shipping Date of experience: October 7, 20224 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account! Tip for consumers:Do not order from Overstock or Bed Bath & Beyond Products used:I never ended up receiving a product. This company is fake. Fraud. They steal money and sell nothing. Service Value Shipping Returns Quality Date of experience: September 26, 2023Bought 8 curtain panels. Seven (7) were the right size and one (1) was not. All were packaged with the same item number so the problem was at the China factory. Did a chat with Overstock, told them it was not their fault, it was packaged wrong. Problem, overstock should have just SENT ME the correct panel. INSTEAD they created a whole return process that would take my time, two delivery times and their warehouse personnel working twice. Where is their logic? Who knows, sticking with Amazon. Service Value Shipping Returns Quality Date of experience: February 16, 2022Been trying to get a refund for 2 chairs that never came for days now. Been on hold over ten times for hours and they can't even find a supervisor within their own company. Overstock took $220 off my debit and won't return any $ although no item came and they want you to talk directly with an outside vendor. Overstock is horrible to deal with. Products used:Never got product. Service Value Shipping Returns Quality Date of experience: August 13, 2022All I can say is the moment you place an order you better be %100 sure you want it since their return and cancellation process is basically impossible. They happily told me that they could not help me either. Terrible customer service. I will not ever use overstock again. Date of experience: July 26, 2021I receive a table and 4 chairs that were damaged. I sent 3 separate emails along with pictures to customer service and I received no response. They are very careful not to give out a phone number on their site. You can find a text number and when I used that it said it would be 4 hour waite. Don't bother buying from them there are way to many reputable sites to use that have good customer service. Date of experience: May 8, 2020Overstock claims they sell only new products. Well, they don't and beware they are only a middleman and assume no responsibility. Over a year ago we purchased a "Vintage over dyed rug for $1,743.00. We placed in our master bedroom which gets very light traffic and just about a year later we notice a square patch about 6" x 8" fading and exposing a repair. There was nothing stated in the description when we purchased the rug and probably would not have purchased if we knew. I called, emailed and the manufacturer and I was called a lair and rudely treated by both. Neither would send a representative out to inspect. They would not honor any refund, exchange or credit due to it was over thirty days, but the repair was never visible. We will never purchase anything from Overstock again due to fear we will not get what is advertised. They do sell used item so BEWARE. Date of experience: August 26, 2019I used to love Overstock years ago, but it seems like they've changed how they do things now. Check the price of anything you're about to order and 9 out 10, it'll be same price or cheaper somewhere else. Date of experience: January 18, 2016Over Stock has all the items a person may need everything from clothing to gadgets and furniture. Fast shipping and nice people customer service are top line five star so feel safe feel comfortable and shop even on the phone there happy to help don't get discouraged they have it. I love them Overstock awesome... Tip for consumers:Take time and shop don't worry be happy with Overstock.com Service Value Shipping Returns Quality Date of experience: January 25, 2015I purchased a "cherry solid wood" coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard (see image). Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description. Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com. Tip for consumers:don't use this site Service Value Shipping Returns Quality Date of experience: November 2, 2022