I usually don't fly via Emirates, preferring to fly via SQ or Star Alliance flights. Flying to Malta recently changed my perspective. For a close to 20 hours of flight including wait time in transit, I must say Emirates impressed me with all aspects of services for both international and regional part of my flights. The coherence of quality (e.g. Food wise) was impeccable. For their pricing, it's no wonder why Emirates is superior in all sense. Service Value Quality Date of experience: November 11, 2023My name is Saeed Al Qasimi, a frequent flyer with Emirates, and I must say, each journey provides an experience that's nothing short of remarkable! The cabin crew's dedication to ensuring comfort for every passenger is commendable. Their attentiveness, professionalism, and courtesy truly embody the warm spirit of Emirati hospitality. From the moment you step aboard until landing, you are enveloped in an ambiance of luxury and care. However, I have a minor query that I would like to address to the Emirates customer support team: I noticed that the Wi-Fi connectivity varies in strength during the flights. Could you provide any insights on how passengers might optimize their use of the inflight Wi-Fi service to ensure consistent connectivity? Safe travels to all! Service Value Quality Date of experience: October 3, 2023My wife and I flew flew to Budapest from Brisbane in June. My watch battery died so I purchased one of their watches in flight. It is a piece of fake Chinese junk, will not keep time. On a return trip I pointed this out to Emirates and they just laughed. Date of experience: August 31, 2015Flied from Singapore to Dubai, everything was smooth. I called Emirates a few times to ask questions and they were attentive and helpful. The price was too high though, and even if their service is pretty good, it was not very value for money. Date of experience: December 18, 2017Very frustrating experience to obtain refund after we had to cancel due to a medical emergency. After filling out lots of forms and supporting documents, we received a stingy amount of $154 refund out of $903 we paid per ticket. Most airlines will charge some penality( about $200-$300) and offer a voucher to re-book the flight within one year or so. Emirates did not offer this option or any other reasonable offer. No more emirates flights for us in the future. Date of experience: March 13, 2017One stop flight destination for travelers across the world. The greatest assets of this airline is the fact that they are comfortable with latest airlines and technology. They are also affordable with lots of interesting packages. Emirates has wide coverage across many countries and cities as compare to other airlines and finally, Emirates is the safest airline to fly. Date of experience: June 6, 2018My experience with Emirates was excellent. My journey on great and largest Airbus-A380 was extraordinary. When I visited Dubai and took a Flight on this beautiful aircraft and relaxing on those comfortable flat-bed seats in business class. I must say that Emirates is a safe and secure airline with well-trained and polite staff and a lovely hospitality that a passenger may want to travel by Emirates again and again. I liked the facilities provided in the flight like entertainment and a mini bar was a cherry on top. All in one Emirates provides Good safety standards, best meal service, chauffeur service and lounge service and that seems like haven. Products used:Must go for the lounge service, it's the best. Service Value Returns Date of experience: May 13, 2019I have traveled with Emirates (booking reference: H3HKK2) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: LON/X/JU/*******/******* regarding my experience on the trip and described the issues I experienced in great detail. The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger. They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was causd by them. Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience. Tip for consumers:Use another airline Service Value Shipping Returns Quality Date of experience: October 13, 2022Better seats and less advertising in entertainment system would have won them 5 stars. Still, service, luggage capacity, and food were much better than competitors. Good job! Date of experience: December 3, 2017I had a flight booked with Emirates that was due to fly over Tehran, which I tried to change after the Iranian government admitted to shooting down a civilian airliner. Emirates refused to alter the booking without charges fees of ~$100 per ticket, plus the cost of the new tickets. They also refused to say whether or not they were re-routing flights away from Iranian airspace, citing security concerns, despite the fact that several major airlines made public announcements clarifying that their routes would avoid Iran. The customer service agents I spoke to did not care at all about the risk to passengers and did everything they could to fob me off to other people, going so far as to give me phone numbers that didn't exist or numbers for the wrong department so that they wouldn't have to deal with me anymore. Their 24/7 twitter support team also ignored every message I sent them, though to be fair they were also ignoring messages from several hundred other angry passengers at the time. I will never try to book a flight with Emirates again. They showed that they don't care at all about safety and will try to make money off the back of tragedy by refusing to let people change or cancel flights without charging huge fees. Date of experience: March 18, 2020Emirates has a great website for international travelers. You can book great rates online and if you change your plans, the change fees on the tickets are a lot lower than most airlines. Date of experience: February 27, 2011I have been flying with Emirates for two years and I have no complaints! The plane itself satisfies your every need. The staff is friendly and helpful. The food is surprisingly good too. Date of experience: June 26, 2018Emirates is my favourite airline, they have the newest planes and give great fares on the global routes they fly. Tip for consumers:book online directly with the airline, not the travel broker sites. Then you can get direct airline support service in case you need to change anything. Products used:flights Service Value Quality Date of experience: February 23, 2021Had a flight with them to Singapore. My best flying experience so far! Really helpful staff, tasty food, lots of entertainment. Date of experience: February 28, 2020My flight booked on the emirates was ok. Service correct. On time. No problem. Stop in Dubaï is ok also Date of experience: February 14, 2016My family and I have had the misfortune of travelling 2 consecutive trips with Emirates in the past 2 years. Their travel schedules seem convenient and that is the only drawing card. But their service is appalling and their staff conduct is undesireable. We have witnessed and personally experienced how rudely their staff address their passengers. An elderly woman was actually abused and sworn at by a cabin crew member in front of us and thought nothing of it. They offer minimal assistance to their passengers during boarding and disembarking. It seems they are just glorified waiters and waitresses who focus merely on serving meals on the flights. Their interaction and social skills are poor and I would suggest they get intensive training in these areas. During our most recent flight from Durban to Dubai, the airconditioning was non-functional and the 8 hour journey was most unpleasant and uncomfortable to say the least. I had written a letter of complaint to Emirates' customer affairs department requesting some compensation for this journey that was a health risk as we had difficulty breathing properly. It's over a month now, and i have yet to receive a response from them. They claim that they have high volume queries which is an indication in itself that their service is poor, hence the need for customers to complain. Emirates' support centres don't run well and because of the inefficiencies of these centres, customers pay the price. My family and I were forced to re-purchase our return tickets because their call centres failed to offer us support we needed in an emergency situation. My sister fell ill after we had completed an online check-in and despite our several failed attempts to contact their call centres and the airport counter, they refused to reimburse us because they insisted that it was a no show. Emirates do not believe that passengers are abiding by their policies and rules. They do not investigate matters well from their passengers' point of view. They merely defend a query from their policy outline perspective and get away with it. They are not interested in customer satisfaction at all and on providing a good service. Emirates focuses on serving the masses on the basis of convenience only; their focus is not on the quality of service at all. Quite frankly, they cannot cope with the volumes they serve, so they rather take knocks in the quality of service they provide. They can offer cheaper fares because their focus is quantity and not quality. An over-rated airline it is for sure... Date of experience: March 21, 2016On Christmas Eve, despite 19 communications confirming my medical clearance and assistance for a long-haul flight, Emirates at Dublin Airport refused to honor their commitment. I was treated like a second-class citizen by smug, dismissive staff who disregarded the evidence I provided and seemed more focused on rushing home for their own Christmas plans. They threatened to mark me as medically unfit to travel, ignoring the full clearance I had obtained, leaving me unable to visit my terminally ill grandmother. To add insult, they demanded a €600 processing fee just to refund my ticket. This behavior violates not only basic customer care but also the hospitality values of the UAE that Emirates claims to represent. Their Dublin staff's condescension and profit-driven focus were heartless and appalling. Emirates has proven they care only about their bottom line, not their customers. Shame on you, Emirates. Products used:None, I got turned away at the airport gates Service Value Date of experience: December 24, 2024