I ordered some clothes online and this time they messed up and sent one wrong item and I'm missing 4 items. They won't give me a refund until I send back the wrong item that was probably on clearance. It's crazy that they do business this way. The wrong item I got was 7.99 and my missing items is almost 30.00. Service Value Shipping Returns Quality Date of experience: January 5, 2025I ordered online from the old navy website not knowing it was going to be shipped third party ordered 11/29/2024 and still waiting on package. I will never order online from old navy again did not explain coming third party from out of country or would not have order our Christmas party is Saturday so will just have to show pictures of their present and go buy them something else. Products used:Tops Service Shipping Date of experience: December 19, 2024Old Navy's online customer service is absolutely terrible. I originally placed an order, spent hours carefully picking out items I needed for work and an upcoming trip, only to have everything go wrong. First, they messed up and sent the items I was forced to reorder to the wrong store. On top of that, the rest of the items from my original order—which were supposed to be shipped to me—are now also late. Nothing will arrive in time for what I need, and dealing with their customer service has been a nightmare. Despite all the hassle, I'm still waiting on a refund for the original mix-up, and the complete lack of accountability or urgency to resolve the issue is infuriating. If you want to avoid stress and disappointment, skip Old Navy's online shopping altogether. This has been one of the most frustrating retail experiences I've ever had. Service Value Shipping Returns Quality Date of experience: December 2, 2024Purchased 5 items and only got 4. When I called they said they would investigate. They denied my claim. Do not buy. Shipping bag damaged Service Value Shipping Returns Quality Date of experience: February 18, 2025I ordered several items from Old Navy online for Christmas when the package arrived it only had two items in it. It was supposed to have six. I saw the complaint with Old Navy only to be told I wouldn't be issued a refund. I never wanted a refund. I wanted the presents that I picked out for my family I also called Old Navy to be told that the package was still on the way. I explained to them that the package had arrived, but didn't have all the items I ordered. They proceeded to tell me they could not help me now my family is out of some of their presents for Christmas as I cannot afford to buy any more. Tip for consumers:This company should be ashamed to themselves Products used:I only got two of the products, a pair of pajama pants and a bathrobe Service Value Shipping Date of experience: December 17, 2024I ordered a jacket and it said it was delivered a week later. I searched all around my home and mailbox and it wasn't there. I waited 3 days like they requested and still no package. I contacted customer service and they said they wouldn't be able to give me a refund, which is NOT what I asked. I wanted them to resend it, seeing as I ordered during the holidays and it probably got lost. They basically told me to go $#*! myself. Seeing as it was my first time ever buying from this company I'm very disappointed in the way they handled my concerns, especially running and operating a business myself. Will not be a returning customer. Products used:None, because I never received it. Service Shipping Returns Date of experience: December 22, 2024Had an order that I didn't receive 3 pair of leggings in costing over $74, they denied my claim and only would give me $10 credit, paid for items I never received! When I told them so I have to pay for items not received, "yes unfortunately " was the response. I also asked if they could re-send those items not received and was told they don't do re-sends on items. Shopped at Old Navy for years, will never shop at this company again! Service Value Shipping Returns Quality Date of experience: November 23, 2024I just placed an online order with Old Navy, trying to use an Old Navy credit card I was just approved for. I have been trying a million different ways and nothing worked. At this time I only had the last 4 numbers. I had to go through the exasperating recorded voice first over and over. Finally a PERSON then transferred again to try to follow more directions that didn't work. I was so irritated that I went ahead and used my other credit card to be able to get this for my granddaughter. I will cancel the account when I receive the card. Customer Service people were nice. Tip for consumers:Never order from Old Navy again. Products used:Girls clothing Service Date of experience: November 29, 2024I bought a package of no show socks for women and then are the worst socks. They don't stay over your heel. I don't have a big foot. I am a size 8. These socks stayed in the middle of my sneaker during my vacation. I didn't take other socks so I was stuck with just having my toes covered Products used:I ended up only covering my toes Service Value Quality Date of experience: November 14, 2024This is the third time I have ordered from Old Navy and there shipping department has made an error. Where is the quality control! The first time was a few of years ago. I was sent two out of 10 items along with various other items I did not order. I gave them the benefit of the doubt because it was the first time. I had to return the wrong items on my own time and gas. The second time was end of October 2024. I order 12 items and received nothing that I ordered. The order was most likely was an for someone else and appeared to be possible items for Christmas. It had 8 blankets with other items obviously gift that someone had ordered and they did not get them. I brought that order to UPS! I had forgotten about this happening a few years ago until that moment. Today, November 26, I received an email saying my order had arrived. I ordered 5 items and one was delivered today. It was a completely sealed delivery bag with nothing in it, but I was charged for the item! Now I have to make the phone to costumer service again. Way to go Old Navy and close to the Holidays! So I caution you to make the effort and go in person, or not at all! Products used:N/a Service Value Shipping Returns Quality Date of experience: November 26, 2024OldNavy south edmonton common management has close to zero customer service.the other staff were great but management needs to be, at minimum, retrained in resolution. I got two pairs of jeans both same straight 360 jean one was grey slim, one blue. The gry did not fit I wanted to exchange for same size in blue. I went to the till and discovered there was a $30 charge because they were not the same jeans. Thru conversation with manager I could only straight exchange for "exactly the same jean". Another color of the same style and price made them "different" jeans. Why would I need to exchange for exactly the same item? When purchased less than 24hr before, I declared my uncertainty in purchasing which is why I got slim straight 360 stretch and straight 369 stretch. Also I explored consequences if I needed to exchange. I was assured I would have no issues if I needed to exchange, it would be straight acrossas long as i got 360 stretch jean style. I had used old navy cash and told this would transfer through - which it was not. I guess technically I wouldn't have an issue if I took the jeans I bought and got exactly the same item but who would do this. The exchange policy was applied disingenuously by this manager who showed very clear irritating with my frustration at the ridiculous idea I could only exchange for exactly the same item size, style and color or loose money. She was willing to do zero for customer service or in the name of common sense. Tip for consumers:Exchange only for exactly the same item. not a clearance item . told there would be no issues24 b4 if exchange needed. OldNavy S Ed common management has close to zero customer service. Manager needs to be, at minimum, retrained in resolution. I got two pairs of jeans both same cost, style- straight 360 jean one was grey slim, one blue . The gry did not fit I wanted to exchange for same size in blue. I went to the till and discovered there was a $30 charge as they are different jeans. Products used:Jeans Service Value Returns Date of experience: November 20, 2024I ordered the 4 items from Old Navy website. I only received two items. The other two were missing. Reaching out to customer service to make a claim, and they denied the refund or resend the items. So disappointed. Service Value Shipping Returns Quality Date of experience: October 30, 2024I ordered item online with my debit card, that arrived defective. I took back to the store to exchange and even spoke to the manager who said no problem, got me the item and said straight exchange. If only life was that easy. I go to the cash and the cashier was having none of it would not look at the paperwork with all exchange info on it, instead even though paid by debit card he refunds it as a credit that takes 5 business days for refund and then says I have to rebuy the item and wait for refund. I tell him I have the paperwork the manager said straight exchange but at no time did he call her instead would not relent. I went to see her and she says I didn't know you bought online. What difference does that make? I am exchanging and have all the paperwork Old Navy says to bring but she just shrugged and walked away. So they have the defective item I have no refund and they want me to rebuy. Quite business plan Old Navy has there. Day 3 still waiting for refund not holding my breath. Service Value Returns Quality Date of experience: November 4, 2024I ordered a whole bunch of items for my daughter and the following day they cancelled my order for potential fraud alert- meanwhile, it was already withdrawn out of my account yesterday and they want to refund my money in 5 days but it was taken out of my bank account. Now they want to reorder the items and have me pay the same amount again. This was my bank card. REALLY? So I paid $120 and now I would have to pay another $120 = $240. The first order hasn't even been put back yet in my bank account, and to reorder everything again means I have to pay twice for their mistake, but they keep saying the money will show up in 5 business days. They messed up my order in January 2024. What is happening to this company- it isnt the same. They mess up and the customer has to pay the price for the screw ups Service Value Shipping Returns Quality Date of experience: September 3, 2024Address was wrong and I wasn't able to fix because the site went down. I was told that the 1 hour limit would not affect me and I could fix it when the site came back. When I was finally able to get to the right page I was told that it was too late. Customer service did nothing except tell me they could have fixed it themself the first time I asked. Ordered delivered wrong with not guarantee of my money being returned. Will never order from them again. Products used:None, they were never delivered. Service Shipping Date of experience: July 11, 2024I placed an order for 17 items, the cost was around $240 after all the discounts which I thought was pretty good. I had ordered several times before over the past 6 years and never had an issue, but this time only 4 items were delivered. I sent an email as I was advised to do on the website and 2 days later I received their email which stated I would not be receiving a refund. 13 of 17 items were not received, so how could that not qualify. I just wanted the clothes that I paid for to be honest but they were not willing to help with either. I will never order from old navy again! Service Value Shipping Returns Quality Date of experience: April 13, 2024Horrible when they deliver to wrong house and then customer service refuses to listen and says it's not due to be delivered yet! So instead of checking status of delivery and checking photos from courier that clearly show it was delivered to wrong address,They decline to contact courier and arrange for pick up and delivery to right address. Company is to cheap to pay for a decent courier. I will never shop here again! Pure garbage service! Tip for consumers:Use a better courier service. Obviously the one being used hires incompetent people who can't read a label/ address!! Products used:Nothing, because it was delivered to wrong address!! Service Shipping Date of experience: March 18, 2024I placed an order online with old navy and never received it. When I filed a claim they were supposed to send me 6 items and I received 4. When I filed a claim for the 2 items I were missing I was told it was denied because I filed a claim before. They did not take in consideration that this was the same order I've been trying to get corrected. I've been an online customer for a long time but never again will I order from them. I will dispute it but I am warning others about this so you can avoid this mistreatment. Tip for consumers:Never shop from old navy online if you want to avoid headaches Service Value Shipping Returns Quality Date of experience: May 7, 2024I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again. Products used:Still waiting for a shirt after 5 months. I won't be back. Service Value Shipping Returns Quality Date of experience: March 13, 2024Order 3 weeks ago, still say 4 more days until delivery. I have never seen such slow shipping! This is not a store or wearhouse issue, it's a shipping contract choice! I'll never buy from them again! People don't want to wait this long when other stores get you your item in less than a week. Not to mention items when on sale since I purchased. Ridiculous Old Navy! Tip for consumers:Don’t order if you need your items quickly Value Shipping Returns Quality Date of experience: May 14, 2021I ordered my daughter's school uniforms short and 2 skirts. Blue shorts showed up couple days later while the other hasn't show up for 2 weeks now. We called and all they can do is refund us within 10 business days then replace the order. Seriously? Wow Service