I bought a dress for my sons wedding in September in May. Unfortunately, I had a kidney transplant two weeks after and have had multiple complications. I am just now getting back on my feet. I lost 20 pounds from being so ill. I need to exchange it from a size 14 to size 12. It's not on sale and both of those sizes are in stock. The tags are still on it. It has never been worn. They have absolutely refused even with medical records. There is no exceptions. Where is their compassion? Customer service Date of experience: September 6, 2023Be careful if you decide to order something from Dillard's. I just had the worst experience after ordering a dress. The first dress was damaged - the hem was falling out. I sent it back, and the second dress had the same problem. Unfortunately I didn't see the damage until I put the dress on right before my event. Dillard's says that I should have called them because now they can't verify that I didn't cause the damage. What on earth would they have been able to do at 4:30 p.m. on a Saturday night when the event started at 5:30 p.m. I would recommend you find another more reliable store, one that actually believes in customer service and quality. Tip for consumers:I really can't believe how rude the customer service staff were to me. There are so many fine retailors maybe they decided it's OK to provide low quality products and poor service. Products used:dress Service Value Shipping Returns Quality Date of experience: December 4, 2023This company seems to want and need people to apply for a card but they don't care and won't tell you it's a hard credit hit. Also In most departments the employees are treated very badly, even professional workers like my roommate. Don't help dillards in college station. Here's an image of a top trying to prove I'm a person. They mistreat workers like Walmart does or possibly worse. Tip for consumers:I wouldn't support this particular store Products used:A few business pieces and shoes. Shoes I saw was the worst with multiple trips because I eventually was there when the manager in shoes was also there and she was horrible to workers under her. She was condescending/uncaring. This manager has her favorites. Nearly every department is like this.. jewelry, shoes and juniors. These sound like micro managers. Date of experience: August 19, 2023Called the local store 25 minutes away looking for a particular perfume, they have it great! Drive there and they don't have it. Meanwhile 4 out of 5 employees visible are on their phones. And brick and mortar wonder why retail is hurting! Products used:Found at another store Service Value Shipping Returns Quality Date of experience: February 13, 2024Corporate only wants your money and does not care about their customers. Jerry (from corporate) talked crap about a suggestion a customer had given, even stating that she wouldn't know anything about what customers want, right after she walked away, in front of associates and other customers, including me. This happened a few months ago, but I thought it should be posted so customers know how much they should avoid giving these corporate people any money. 1 Tip for consumers:Corporate is a group of scumbags and Jerry is the worst of them. Either fire him or lose over 1000+ customers who have signed a petition I've created about never shopping at Dillard's. Have signatures and evidence to back everything. Products used:Would never buy anything from them. Service Value Shipping Returns Quality Date of experience: August 5, 2023I was shopping for some jeans for my husband. When I walked past the folded jeans their metal sign on the shelf was sticking out and I ripped a 3 by 21/2 inch hole in my shirt. They offered for me to bring my shirt back for their seamstress to patch my shirt. Like I would want to wear a patched Jones New York shirt. The manager that made the recommendation did not even show his face. At the price of that shirt, which I bought there, I can't believe that is how they wanted to compensate for their negligence in their display shelf. Customer service has really changed. Service Date of experience: July 19, 2023The fine print matters. I purchased designer $195.00 & $110.00 shoes precisely 1 week ago. Due to the high price of these shoes I specifically asked what the return policy is at Dillards. I was advised that I could return the shoes within 30 days. I was not advised the fine print on the receipt & did not think to check the receipt. Sales ladies act really nice when you are spending lots of money. However when you want to return what you purchase, it's a different story. I went to return the shoes because after wearing them for literally 3 hours, I had to take them off and walk barefoot. The Manager "Sabine" immediately stated that due to the $110 dollar shoes having "toe" prints & both shoes obviously looking used, they could not be returned. They were like wearing underwear & not able to be returned. Very unprofessional &rude. I felt discriminated against. I had never heard such a thing "the shoes have toe prints" Do they not get toe prints when you try them on? Tip for consumers:Fine print matters. I spent $324.83 on shoes. Due to the price, I specifically asked the Sales lady what the return policy is at Dillards. She said 30 days. When I tried to return the uncomfortable shoes that i was only able to wear for maybe 3 hours, the Manager "Sabine" said that they could not be returned due to being worn &having toe imprints on the shoes. Don't your toes imprint the shoes you try on at the store when you are walking around? EXCUSES Products used:Shoe Service Value Returns Quality Date of experience: September 15, 2023When trying to return an item, it took so long to get customer service to send me a label when I returned my item they said it was four days too late. I tried to talk with the store. I tried to talk with the manager I tried to talk with corporate customer service That became a full-time job so I gave up. I will never shop here again and you should not either. Dillards is on its last leg thankfully, they won't be around next Christmas! Service Value Shipping Returns Quality Date of experience: December 2, 2023I ordered sample fragrance boxes to find the contents to be depleted. After I've given boxes to family, their recourse was to collect the boxes to return. Really?!? Bad customer service! You may not get what you paid for! I will not purchase from them again. Date of experience: December 26, 2023Dillards system has conflicting profile info. Attempted to correct and Scust service rep said that manager said order would need to be cancelled.that they couldn't correct even though it was their system error. Beware! Service Shipping Date of experience: November 14, 2023I'll try to have the pieces I ordered fitted, but wanting that just like everywhere else the fabrics are labeled incorrectly- wool blend has 0% wool. The size chart isn't even close to the correct sizes. Not a happy online purchase. It's basically an over-priced Amazon! Same problems, just more expensive. They also ship using multiple methods, so one item will come ups, another usps. Tip for consumers:Don't trust the sizes, nor the fabrics, just like every other site! Products used:Bought a "wool" coat, yet 0%wool! Service Value Shipping Quality Date of experience: December 6, 2022I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected. Tip for consumers:Don't use this site. They will sell you used, clearly customer returned items. They don't even check to ensure shoe sizes match. Customer service is at least a 30-minute hold time just for them to tell you that you need to drive them back to a ship center to get your money back. Not a trust-worthy retailer. Products used:Shoes Service Value Shipping Returns Quality Date of experience: March 5, 2022Made a purchase in September and the shipping company lost the order. I contacted customer and my credit card company. The package was eventually found and resolved. Placed another order earlier this week and it was cancelled a few days later. I called today to inquire and they said that because the lost package incident last month, they would no longer sell to me online. I was totally dismissed on the phone when I tried to explain. Poor customer service and please think twice about buying from them online. If they lose your order and you try to resolve, they may cut you off. There are other sites to buy the same product with better service. Dan C Tip for consumers:Don’t, there customer service is not good Products used:All of them Service Shipping Date of experience: October 27, 2022I like Dillard's, but I am cancelling my Dillard's card because I can't gain access to my online card services account because I can't remember my user name. I called to have it reset, they transferred me to Wells Fargo who told me there was nothing they could do because it was Dillard's account services and they transferred me back to Dillard's. I just paid my balance by phone and will now cancel the card. Date of experience: September 25, 2023I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere. Tip for consumers:I attached a photo of the only email I ever got. Notice they failed to tell me I would be the one paying for the return, despite the return reason being damaged shoes. Date of experience: April 7, 2023I have been impressed MULTIPLE times here. Margaret Hood and Kevin Courtney both went out of their way to help me and my sister in law register and plan for our weddings. They made us both feel special on separate occasions. All staff members were exceptional! The quality that most places are missing is here. They've had some of the best product selections too. Tip for consumers:Use Dilliards wedding registry in store. It links with wedding sites easily post set up. I used “the knot”. Products used:Calvin Klein dress Date of experience: June 21, 2021My god... stay away from this site. They have like a 5 day processing window, and then their free ground shipping takes like another 7 days... if you want anything quick, do not buy from here. Also, if you want to talk to their customer service team, have fun waiting on hold for 30 minutes before being told there's nothing they can do and basically to screw off. Rude, obnoxious, old ladies working the phones/live chats. Horrible. Date of experience: August 2, 2017I spent 1100 on a vintage handbag and within an hour noticed it didn't zip well, they flat refuse to back their products once they have your money. Nordstrom and a ton of sellers on eBay guarantee them, truly they are not great quality for the money and you can get better service anywhere. Dillard's has really awful customer service in comparison to Nordstrom, Neiman or even eBay. Date of experience: November 6, 2019This store is absolutely the worst, none of these associates want to help, they just want to stand there and make money. Their departments are filthy and full of mold and rats. I can safely say that I'll never shop there again after the associates in the shoe dept started to swear at each other because they were trying to make commission off of me. Really terrible service even with managers. I asked to speak with the store manager and they said he was unavailable because he doesn't speak with customers. That whole department store will be run down thanks to the people who are running it. I'll give it a couple years before they go out of business. Service Value Shipping Returns Quality Date of experience: September 26, 2014Bought 2 dresses for my daughters and it was torn after second use. Went to return and received the worst treatment and terrible customer service and they refused to return despite paying more than 100$ for a dress that does not worth a penny. They also refused to connect me with manufacturer. Tip for consumers:Don’t buy from this place It’s the worst place Products used:Girls dresses Service Value Returns Quality Date of experience: May 4, 2023I ordered a Doona stroller from that store and pay through Afterpay. But next day the store was canceled my order and told me that my Billing address didn't pass the verification process. But my billing address is the same as usual. I don't know what's wrong. I called to my bank and they told me my billing address is ok. Awful store! Service Value Shipping Returns Quality Date of experience: August 15, 2023I purchased a pair of UGG's for my girlfriend for Christmas. I payed full price $215.00 after taxes. My girlfriend unwrapped them on Christmas day and was extremely happy. As she tried them on and got to comparing them to an authentic pair, she noticed something didn't feel quite right. The stitching was different, the UGG tag on the back had odd spacing and sat a bit crooked. The lining on the inside could be separated from the outside and wasn't one solid piece. Dillard's sells counterfeit UGG's and charges full price. Do not purchase any shoes from this company! They should be prosecuted as would anyone else for selling counterfeit product's. Tip for consumers:Go somewhere else Products used:Shoes but u only have 30days to return Service Value Shipping Returns Quality Date of experience: December 29, 2021I ordered a purse. It shipped very fast and came with 3-4 days. However I had to return it. Which they charge you around 10$ to return! Lets just say it been a month since the return and I have yet to receive any notice or my money back! I called and emailed multiple times and never can get through to anyone! Save yourself the trouble of ordering from here! Service Value Shipping Returns Quality Date of experience: February 24, 2022Short and sweet; the worst of sales associate, we love people who come to our country BUT, to work in that position one must have product knowledge and converse properly. She wrote up a ticket of sale, showed my drivers license, gave her my Mastercard. She processed the sale and THEN explained the slacks were NOT in the store and they would be shipped to me. Immediately asked to cancel the charge, she gave me a receipt. Waited over a week and checked my credit card account, NO credit, was charged the $74.00 amount. Waited again then called the store, got a run-around and asked to wait for the credit, they agreed I should not be charged as I have a credit slip. Still waiting and no credit. Just called the store talked with Darel, he tells me to come to the store. Who pays for my time and expenses? There are too many stores to shop in and I can see all the bad Dillard reviews. DON'T shop here. Date of experience: December 19, 2018As a former employee, I was instructed to utilize target marketing. Basically racial profiling in which discrimination is encouraged. Poor management and the store manager is not professional. As an employee you were instructed to do other things I felt was unprofessional towards the public. This happened with several employees at the alabama spanish fort store. Tip for consumers:Be aware of where you shop. Products used:Was an employee but encountered several individuals the company denied returns due to race. Date of experience: August 26, 2022