I was a fan and loyal customer, but no more. I've now called six times about a refund I have yet to receive. Each time I call, I'm promised action "today." It still has not happened, despite speaking with the "customer service manager" this morning. I will never order from this company again. Date of experience: January 8, 2016What is going on at PlanetShoes? I check shoe sales each day & today see PS is having a 90% off sale. What? Is PS liquidating & going out of business? I certainly hope not -- BUT -- selections & customer service have been decidedly lousy this past year. Hubby & I bought most of our shoes from PS for past decade, but no longer. Very sad. I miss the old, friendly, well-stocked PlanetShoes. Sigh. Fb Date of experience: September 15, 2016Planet shoes has feel good footwear and is made in Europe! I love thier vivo bare foot collection - they are so easy to travel with and are comfortable to wear. They have a huge selection of shoes on sale too. If you refer a friend they give you a $10 credit. Date of experience: April 28, 2014Planet shoes has unique, GREEN shoe styles that are eco friendly and comfortable! I love to support businesses like these that are community minded and give back. Plus their shoes are stylish and easy to wear. They honor free shipping on orders over $49 and free returns! Date of experience: July 8, 2014This is my first (and last) experience with Planet Shoes. I placed an order for over $200.00, and it was delivered promptly. I am having issues with sizing and called the customer service number that was on the invoice. It says "speak to a real person." I was only given the option to leave a message. I have called twice and left two messages, no return phone call. I have also written to their customer service email twice, no return email. I tried to do the chat on their website, but that's unavailable too. The customer service seems to be non-existent. Date of experience: August 22, 2016I was surprised to see such bad reviews here. My contact and service with Planets Shoes has been problem free. The product I purchased, Earth Spirit shoes, is great! Was shocked to see Planet Shoes is no longer doing business. Date of experience: October 25, 2016Received my shoes VERY fast. Bought shoes I loved in Florida and wanted another pair. Couldn't find them in the stores here in Ohio but Planet Shoes had them. So nice to find a place I can count on for great service. Will be buying from them again. Date of experience: June 29, 2015Ordered shoes. Shoes came damaged. Asked for money off or send new pair. They said to return and they would send new pair. Then I never heard back from them. Had to contact them and tell them I got the notice you got the shoes, but I haven't heard when the new ones were sent out. Then I received an email they credited my account and did not send shoes out. What a PITA. The left hand doesn't know what the right hand is doing over there, I would of never of gotten a credit if I didn't email and ask what was going on. Not worth it! I'm done, stick to zappos, amazon, 6pm.com anyone but them! Date of experience: March 8, 2016I ordered 6/5/16, received shoes couple of days later. Return policy within 90 days. The company changed return policy on 6/27/16 to 30 days. I want to return 1 pair out of 3, they refuse to send me a return lable. They recently changed return policy to only final sale, no returns. I am still in the 90 day period, they ignore me and refuse to refund. I think they going downhill and close up, dont order! Date of experience: August 23, 2016While I agree with most of the positive statements about Planet shoes my one complaint is that every time I returned a pair of shoes I was not refunded until I called and complained. So in spite of the interesting styles I will not purchase from them. Date of experience: January 7, 2016Never received my shoes. Called three weeks after they were meant to have arrived, was told it would be a couple more days. A week later still no shoes. I called, was told my address was undeliverable. I have received multiple packages at my address. When I asked for a refund I was told I have to wait for the shoes to be returned to their warehouse. This despite my never having received the shoes. Date of experience: June 23, 2015This was the worst online shopping experience I ever had. A order my girlfriend a pair of Bearpaw boetis on 11/3/15 for my gf bday on 11/10/15. The boots they sent was defective and return back to sender on 11/19/16. I never received the new pair of boots. I was told that USPS delivery my order and just left the box outside on my porch. When I came home of course the package was never there. I call Planet shoes they been doing this long on going investigate since November and now its February I never heard anything else from Planetshoes every time I call I'm on hold for minutes and then told to call back tomorrow. I will never order from PlanetShoes again. My girlfriend never received her bday boots. Meanwhile Planetshoes have their money. Date of experience: February 1, 2016I ordered Chaco shoes from PlanetShoes 10 days ago, and I got them today. The website said that they would ship in 2-3 days, but it took nearly a week. However, that is all I have to say bad about PlanetShoes. I emailed them to ask why my order hadn't shipped, and it shipped that day. The representative was also very polite and helpful. The price of the Chacos I ordered was $20 less than almost everywhere else I had seen online. They also had a great amount of choices and sizes. When I got my Chacos today, I was quite happy to see that they were in the original Chaco box. After shipping, the order only took 3 days to get here, so I was happy with that too. Overall, the order was good and I was happy with my purchase. I would recommend buying from PlanetShoes and I will probably buy from them again if I buy similar-type shoes again. Service Value Shipping Quality Date of experience: April 30, 2015You will find my original complaint at the bottom. After several attempts of rectifying this situation, and getting nowhere, I wrote a bad review. Then, a customer service person with access to all the transactions that had gone wrong, contacted me and apologized greatly for all the mix up. They not only reimbursed me for the shipping but added some $. I've ordered shoes from them since then and will continue to do so in the future. The initial annoyance was intense. But things can go wrong for all kinds of reasons. Stay Away. They send me the wrong shoes, (a fur lined winter model that was advertised as summer wear) then refused to take responsibility for it, insulted me by feeding me back totally bogus information about the product, clearly indicating that they had not bothered to look into this matter at all and flat out refused to reimburse me for over $30.00 dollars in shipping charges (I live in Hawaii and we have to pay 9.95 for their free shipping and over 20 in case of a return). Sloppy, incompetent management apparently, but lots of attitude and not a sign of taking responsibility for their misleading advertisement and incompetence. If I could give no stars, I would. Date of experience: June 17, 2014I recently bought three different shoes from this company. I returned one without difficulty, and I kept the other two pairs. They have a great variety of styles, and they are reasonable priced. I really like attractive and comfy flats. Sometimes it can be challenging to find what you are looking for at a local department store. I really liked the selection on this site. So far, the shoes have kept up well. Date of experience: March 13, 2013I ordered shoes whilst staying in Canada for a month. Ordered 27th May they were not shipped until 3rd June. They were told the date I was leaving Canada for UK 13th June. Tracking showed delivery to Halifax on 12th. On 12th that changed to15th, when I was no longer there. Had to ask hotel to forward them to me still not received shoes today is 20th July. So it looks as though they are missing. Cost of additional posting to UK $C49 shoes cost $C200. The reason I ordered them was because they had narrow fit which are not available in UK. So I have spent $C250 dollars and the shoes still not arrived. I cannot claim from them because only the shipper can claim and the claim forms do not allow anyone out of America to complete a form for either US or Canada. The time from MA to Halifax NS was ridiculous. Date of experience: July 20, 2015I purchased a pair of shoes online and was prompted at checkout to sign off for the planet rewards program which offers credits towards future purchases. I knew that I would be making several other purchases so I signed up for the free service and paid extra on the shipping (they say to offset the environmental effects) which was supposed to have earned me extra planet points. During the checkout process, there was a computer glitch during which the computer opened 2 accounts for me- both with the same name and email address. I didn't learn of this until later, when I saw no points in my account and called customer service. I was advised of the computer problems and told the accounts would be combined. I went on to make several other purchases within the next few weeks (enough to earn $40 off the order). I check my account and I have 0 credits/points. I called customer service and got an agent that clearly had no common sense. She advised me that 2 accounts were opened in my name and that is "illegal" so the accounts were merged and I lost all of my credits/points. I explained the computer glitch and she kept repeating "Mam, our policy says you are not allowed to have more than 1 account". I again tried to explain that it was a Planet shoes computer error that caused the duplicate accounts. She repeated the same idiotic statement again. While talking to her, I tried to open another account using the same email address & name and the computer notified me that there was already an account with that information- which proved that it was a system issue on Planet Shoes. She repeated the same mantra again. She did not have enough common sense to understand that "stealing" discounts from customers is bad business policy. Especially when the company is at fault. I gave up with her and typed all of this out in online complaint form and it was ignored. No response at all! Don't waste your time or money on a business that only cares about your money. Date of experience: July 22, 2015When I had a birthday email about reward points added to my account, I was curious as to how many points I had. I have order several pairs of shoes from planet shoes over the last couple years. When I checked I had points worth $40. I was pleasantly surprised. Since I had used my birthday credits at DSW to buy some much needed shoes for my daughter, I was pleasantly surprised I found a great pair of navy sandals for myself in my size using my points from planet shoes. So I thought. I put my order in, used my points, paid my shipping and waited for 2 weeks. No shoes. When I pulled up my order confirmation and the tracking for the shipping. It said, not shipped. I contacted customer service. They informed me I could not combine my points. However the website said I could use any and all of my points. They also said I had been emailed to telling me that my order was canceled, and why. I did not have any emails stating that, and my rewards account showed $1. When I wrote back I asked for a copy of the cancelation email with the time and date stamp. What I received was an email from the famous Shayla who is the subject of most of these complaints. She did NOT send me a copy of the email, but did state the company had the right to cancel any order. My birthday reward points were NOT restored to my account. I will not do business with them again, and I will make sure I tell the friends I recommended them to know that their policies are not clearly stated and that they are willing to lie to back up any claim if they don't want to follow through. Tip for consumers:Like others here, my experience is that they concoct any story that will work. Buyer BEWARE! Service Value Shipping Returns Quality Date of experience: June 21, 2016I am keeping my original review (see below) but adding 2 stars to my original review. The reason I'm updating is that I was contacted by them with an apology. Since this is not something the consumer can expect from the majority of online retailers, I have revised my rating accordingly. Still, the fact that they sent the wrong color & that I was unable to procure the correct color before they sold out because of their inept "customer service" will still keep me from recommending them. Here's what I originally wrote: Don't want to spend another hour writing about these shysters, as I've already wasted too much of my precious time dealing with them. Long story short, they sent me a BRIGHT ORANGE pair of shoes when I'd ordered a light blue. Two emails were simply ignored. I was forced to talk to one of their $#*!s, who was as rude as can be. When I insisted that I needed a UPS pickup because this was, after all, THEIR MISTAKE, the idiot (who refused to tell me his name) placed me on "hold," which was just his way of hanging up but he was too $#*! to do THAT, since maybe his shyster boss man was listening in. There was no return label in the package, just this VERY WRONG, UGLY pair of shoes that you wouldn't pay $10 for at Salvation Army. I will be taking this to the BBB & to my attorney. I'm done with playing Nice Guy with these kinds of shysters. Tip for consumers:Just don't! Service Value Shipping Returns Quality Date of experience: June 16, 2015Many 2 month pahlay shoes purchase kiay or just 3 time use kernay per shoes ki skin otarna shoro ho gaeee... Date of experience: February 4, 2021