Their shipping price is pretty high to start. The items I intended to buy were seven pairs of socks, and, with the $10 shipping, I didn't order (wasted time). A few hours later, there was a Free Shipping code in my email, so I ordered. If they charged a reasonable rate for shipping, that would earn more business Tip for consumers:They don’t really send you a free shipping code when you provide your email. You are just providing them free advertising space at your expense in your email. Products used:Socks Service Value Shipping Returns Quality Date of experience: August 13, 2022My husband bought me a piece of luggage for Christmas. I loved the suitcase and didn't plan on returning so why keep the receipt? However, after one use a wheel feel off. I tried to return for another suitcase, but they said I need a receipt. I told them to look up the purchase on the credit card used, like most highly functioning retailers do, but they said they didn't have that capability and there was nothing they could do. What a joke! After looking at all of the reviews for Sierra, I'm not sure how they stay in business. They need to go get some customer service training from Chick-fil-a, Starbucks, Nordstrom's. Even Walmart could teach them a thing or two. Tip for consumers:Know Sierra's return policy - it's pretty shady. Products used:Suitcase Service Value Returns Quality Date of experience: January 17, 2022We used to shop at STP all the time. And spent thousands of dollars there. They had high quality gear at great prices and unmatched customer service. Then they sold to tj max. All the good gear brands are gone. Now it's just like shopping at any other discount store. Low quality products, prices are only mediocre, shipping sucks, and their customer service has become worse than any other site. Very disappointing. Nice job ruining a great company! Sorry for all the good people who will be out of a job if this continues. If you want good gear go to Enwild or Moose Jaw. Tip for consumers:Terrible customer service and shipping time. Don’t buy unless it’s something you already know will work for you and just happens to be on sale. Used to be a great company until tj max bought it. Products used:Shoes that I already knew would be good Service Value Shipping Returns Quality Date of experience: July 18, 2022I purchased a fishing rod on 8/29/23 for $199. My order did not ship until 9/7/23 and the price dropped to $149 on the eve of 9/6, the day before my order shipped. Most companies would simply apologize for inconvenience and provide a $50 credit to your method of payment. Not these clowns. Complete a RMA and reorder at lower of two prices. Usually when companies take this approach and waste your time & money in an attempt to save $50, Shady Operation and good luck sorting out any kind of RMA credit. Greed and Ignorance prevails. Tip for consumers:Who doesn't want to procure items over the Internet at the lowest price possible?? Turns out places like this have terrible customer support and will make their customers jump through hoops to return something and get your money back. Products used:TBD Service Value Shipping Returns Quality Date of experience: September 7, 2023I used to buy great stuff at Sierra but, based on my last purchase, I see nothing to like about this company and will never buy from them again. I ordered two pair of slippers. Both were clearly returns, scuffed and one pair had slightly dirty soles. I'd return them but the outrageous charge for returns makes it not worthwhile. I don't even understand buying from this company when, with Amazon, I could have returned both without charge. I will NEVER buy from Sierra Trading Post again. Tip for consumers:Shop at Amazon instead. First, you're not likely to get returned or defective merchandise. Second, you won't be charged nearly $7 to return items. Products used:Two pair of (used) slippers, one off to goodwill due to expense to return items. Service Shipping Returns Quality Date of experience: January 4, 2022I ordered a jacket online and received it ripped, and I returned it to the store for an exchange they said it's only available online and I have to return it and place another order. I did order it again online and received it ripped too. They're selling a damaged or used stuff without mentioning anything in the description. Don't waist your time and money with Sierra it's terrible I give them 1 star just because I have to in order to post my review Date of experience: December 2, 2022I ordered two pairs of woman's gloves, king bed sheets, and two infant outfits on 12/12/23 I received a email that it was shipped the same day and I received the order on 1/6/24. Every thing is in perfect condition. Sierra may have had problems in the past, but they must have fixed them. Tip for consumers:Communication was perfect, shipping was free, the items are as promised Products used:Gloves, Sheets and children's clothing Value Shipping Quality Date of experience: January 6, 2024The manager Alicia is rude and disrespectful. I stood in long line to pay and there was only two cashiers. I witnessed Alicia and another employee with a clip board standing by the side of the cashier station talking, then they moved to the back of the store and continued to talk knowing the line was long, Alicia and who believe to be another manager talking without any concern about the long line, they both could of could of opened up another cash register to help move the line, whatever they were talking about seemed more important than customer service. And when told Alicia about it, She said she felt sorry for me because I had nothing better to do with my day! Rude. I will not go back into that store to spend my money. Date of experience: February 11, 2023Over 20 years ago I bought some wicking long johns and an undershirt from Sierra. They are still going strong. 6 months ago I bought myself a small backpack and some trekking poles. I do a lot of hiking, as I blog about local hiking trails. Both items were extremely reasonably priced and I love them. My husband bought himself a lightweight warm vest and he lives in it. It has been washed many times and still looks good. Currently, I am looking to upgrade my xcountry ski gear and my snow shoes, I will be stopping in Sierra shortly. Date of experience: February 4, 2022I needed a pair of shoes in this package for a mini vacation, so I ordered early. I went on my trip, returned and I still don't have the package! I will not need suede shoes to wear this spring or summer when FedEx finally delivers. The real problem is FedEx, yet Sierra customer service didn't want to hear it. My package has been on their truck locally for four days and gets returned daily to their hub that's located 10 minutes from my house. A 'kid' supervisor called this morning to ask directions to my address. Proves they have my phone number, yet the driver did not try to reach me when he/she was unable to locate my house. They list reasons for non-delivery as no such address or customer provided wrong address. Yay, maybe I won't have to pay taxes my 33rd year living here. I have to wonder how Sierra Trading is able to stay in business when so many reviews give them one star rating... just like mine. Tip for consumers:If I had known they were using FedEx, I would not have placed my order. Products used:NONE. The package didn't arrive. Service Value Shipping Returns Quality Date of experience: January 13, 2022Hey all, I just recently made an order, no word on shipping after a 8 days so I called. Order was canceled because their system won't allow them to lose money on the shipping costs... I live in Hawaii, so it was probably a little more for them haha. Anyways, I discovered if you choose the cheapest shipping option, generally they should ship your order. I tried again and it shipped within hours. Hope that helps. Tip for consumers:Get the cheapest shipping option or they might boot your order. Slow and steady wins the race lol. Products used:Sunglasses Service Value Shipping Quality Date of experience: June 21, 2022Placed an order and got a notification that it was processing. After several days of waiting, I checked with customer service to see when I would get shipment information. They told me that my order was cancelled, with NO notification to me, because of billing address verification with the bank ( which I have never had an issue with before). The charge was still pending on my account, so when I tried to ask and make sure they weren't going to charge me, the customer service rep Mary got incredibly rude and abruptly end our conversation, rather then answer any of the questions I was asking. Shipping Date of experience: November 24, 2021Purchased 5.10 MTB shoes for my wife. They did not fit, so I returned them, unworn and within their allotted return timeframe. They sent them back to me saying they were not re-sellable but with no specifics as to why. I used their instant refund and bought a different pair of shoes at the time I did the paperwork. Now, I am going to sell the shoes they say are unsellable and return the shoes I bought from them. They can suck it, and pay shipping. Screw you Sierra! Tip for consumers:don't attempt to return anything Products used:shoes Service Value Shipping Returns Quality Date of experience: March 28, 2022Ordered a few factory seconds from them that are listed to have SMALL cosmetic or stitching blemishes. 3 out of 6 items had large holes that had been restitched. Plus large cosmetic damages. Garbage quality. I have ordered factory seconds from another online retailer before and they were not full of holes. Products used:Clothing Service Value Shipping Returns Quality Date of experience: November 27, 2023Ordered something on 1/5. Site says 3-4 day shipping. Contacted them on the 9th as I hadn't received anything saying the order had been cancelled! No text - no email - cancelled. Theyve had my payment tied up at the bank since the 5th and are telling me the money isn't released because of bank policy. Funny, in 20 years with this bank I've never had issues. This company has no customer service and only kids and the elderly taking the calls. It isn't that much money but this is just wrong. I'll never buy from them again. Tip for consumers:Check reviews before you buy Products used:Ski pants Service Date of experience: January 11, 2022By The Fortnite Team The weather is heating up for many of us, and it's that time of year again to get outdoors and bask in the sun! Fishing, camping, picnics, trips to the beach, or relaxing poolside – summer is here! Creators, along with the new Fortnite Season comes No Sweat Summer, and this is where you come in! Show us your best summer-themed island and if it meets the guidelines and criteria below, you could see it featured in Discover. No-Sweat Summer means chill, relaxed fun summer vibes - think water parks, fishing contests, camping, and adventures, not high-intensity combat. https://shrinke.me/t0ShnE7 Date of experience: June 16, 2022I have ordered from Sierra twice now... BOTH Times for gifts, and both times order was cancelled without ANY notification. When I ask about the orders... THEN I am told they are cancelled because of the bank, yet the money is on hold in the account and there is NO issues with anyone else... WORST customer interaction, communication and service EVER! Will NEVER order again! Tip for consumers:DO NOT USE!!! Products used:NONE - Never shipped Service Value Shipping Returns Quality Date of experience: February 17, 2022Ordered numerous items from Sierra Trading Post over the past couple years. Items are not fakes - excellent prices. Sometimes size isn't available. Some great deals - received an authentic North Face jacket for less than half the cost of retail. Items always changing so keep checking site Date of experience: December 5, 2012I have spent more then 20,000 dollars over the years at stp. It was one stop shopping for outdoor gear for my family of 5 (hiking / skiing/ camping / beach) and for all my business attire also. No longer. Terrible selection. Terrible shipping rates. Terrible customer service. Can't see how this place will cont to stay in business when all your best customers are leaving. It's sad to see a family business that had such a loyal following be completely gutted by its new corporate owners. Date of experience: June 10, 2017I feel like I've lost an old friend. It used to be a fantastic shopping experience but now it's pure frustration. I waited a full 11 days before my order even shipped. Their quality and selection has gone downhill too. I won't be ordering from them anymore. I'm sad. Date of experience: November 26, 2018I bought so much stuff over the years with their 20-25% off coupons and free shipping. All of a sudden, no more coupons. Zero-Zip-Nada. Come on STP, treat your frequent buyer customers better. Your customer base is daytime wage slaves like me who shop your site late at night with a glass of wine in hand looking for bargains. The coupon sealed the deal. Date of experience: November 5, 2017I've been shopping here for years womens shoes, kids shoes, household items etc... It's worth taking the time to look through what they have. You don't find what you're looking for, oh well. If you do, you'll get the best price out there for it. Their customer service is always very friendly and easy to work with. Returns are also easy. Date of experience: December 15, 2019I used to look daily at the deals they offered. I have purchased many items from the site over the past 3 or 4 years. Sadly since they were acquired by TJ maxx, the site has become hard to visit. Like most of the box stores, there are 75% womens clothing and 25% mens. For men they carry very limited stock and supply of the various brands I've learned to love through the site earlier on. Unfortunately, this has turned into a fitness gear site, like most of the box stores are. My perception may be off, but I have not bought a single thing since the transition. Deals have pretty much gone away and the extra discounts are rarely offered anymore. I hate to say I will no longer spend my money here. Date of experience: January 19, 2017I've shopped STP for years, and consistently find great values there. With the implementation of item reviews - and when you register for their email for reduced shipping offers - it's easy to consistently land a bargain. Love to sort a given department by "highest discount first". Date of experience: November 5, 2015This site has great outdoor gear for very reasonable prices. I mostly use this site for camping and hiking. They also have supplies for snow sports, fishing, biking, and more. It is just a great site for outdoor sports gear. I got a great tent, so far it seems very durable and sturdy. I also bought some hiking boots, which are very comfortable. Their items are very good quality. Date of experience: March 13, 2013