I didn't even get a full time of one day's wear. The sole is such flimsy material it doesn't handle hot pavement without crumbling under foot. Had to use sole from another pair of shoes to make them wearable again. Tip for consumers:Be ware of supposed name brand items. Some times store or generic brands are just as good if not better for less price. Products used:Shoes. They were purchased at a resale store. Not even worth the $9.00 paid for them. Value Quality Date of experience: August 16, 2021Beware of purchasing from Naturalizer. They charge $17 for the return fee even when the shoe is defective. The pair of shoes I received was damaged, and they still mailed it out. Terrible service. Do NOT buy. Products used:Shoes. Service Value Shipping Returns Quality Date of experience: November 17, 2021I ordered a pair of shoes… waited 6 weeks and received 3 emails telling me to be patient and wait for shipment. When it arrived this is what I recieved. I have no words. This Company is not in the USA… I paid Chinese currency and this parcel came from China. These people have no Conscience. Why would they send this crazy worthless ring which I immediately threw out… disgusting! Shame on this people… I have no idea how they can get away with this. I'm reporting them to my bank as a fraudulent vendor. I would give them a rate of minus zero if possible. Tip for consumers:Don’t use this company no matter how go the deal looks … you won’t get the product and you’ll loss your money. Products used:Nothing because they didn’t send the product. Service Value Shipping Quality Date of experience: January 25, 2023Ordered shoes and received in time for wedding. No problem. Received shoes should have gotten wide. No problem. Re-ordered same shoe in right size- of course they took my money. Returning the first pair? Seems Impossible! Re-directed to Happy Returns, requested email to start process never received ANY link, order number provided page just rolls and rolls...customer service number busy for 3 hours. Its been a whole day and haven't been to speak to anyone by phone and the Happy Returns process must be a scam. Still don't know how I will get my money back for the first pair. HIGH WAY ROBBERY! Service Value Shipping Returns Quality Date of experience: April 15, 2023This company used to be one of my favorite stores to purchase quality, comfortable boots and shoes. The last 5 pairs of boots I have purchased have been anything but quality. They do not even look and/or feel like leather? They claim they are, however they feel like hard plastic? Super uncomfortable and poor craftmanship. Their Blondo product line used to be so impressive, now they are just Chinese fake leather products. Very sad, I will find a new shoe store, after this many failed products I will never purchase from this company again. Tip for consumers:I would NOT purchase from this company. Their sizes are off and what they advertise as leather, feels like cheap plastic and even looks like plastic in person. The photos on their website are truly deceiving. Products used:I kept one pair out of 5 pairs of boots, only because they would NOT allow me to return - even though they were not worn or used, and in box with tags. Their boots run LARGE - every one of them that I purchased. Date of experience: May 10, 2023I did Ballroom dancing for years and because of this has created some very sore pressure areas on my feet. Now I have very few brands or styles that really work for me! The maryanne style and the Jade are the comfy best! I need that bit extra toe area and soft foot bed! The shoes may not be high fashion ( that misguided modern version of binding of feet) but they are more than casually attractive especially the gold versions! My only regret is because I do wear the heel areas of shoes down on one side more quickly the Naturalizers have tendency to wear down little more swiftly than is Expected given the price of this Brand! That being said they are the most comfortable shoes I have ever worn! I have multiple colors etc. Products used:Shoes Service Value Shipping Quality Date of experience: August 16, 2021What a joke I ordered a pair of shoes I waited since June 16 what a joke Purolator claimed they did not have my adress! Clearly they did I called everday because naturalizer told me I was s lier! This time I made sure to showthem how stupidthey are or purolator is my adress was on the bill! Who is playing games?! Tip for consumers:Purolator is a joke Naturalizer really dont care if we get the product or not Products used:A pair of 100$ shoes Previously they told me on the phone I was a lier I am really disappointed I bought all the time at the store in erin mills Internet sucks!!!!! Purolator sucks!!!!! Service Value Shipping Returns Quality Date of experience: June 25, 2024I have several pairs of naturaliser shoes. All size 6/6.5 us. I bought 2 x pairs boots online size 7us ( to allow for socks). Could barely get my feet in them. No way I could wear them. Naturaliser refused to pay for return or refund despite this being a manufacturing issue. How do they expect people to purchase online if the sizing is not going to be true to the size you usually order. I will never buy from them again. Tip for consumers:Don't rely on sizing to be accurate even if it's usual size in this brand. Products used:Boots Service Value Shipping Returns Quality Date of experience: June 20, 2021A few years ago I had two pairs of Naturaliser sandals, same sandals but different colours. I received many compliments when I wore them and found them to be perfect for summer. I loved them so much I decided to uy backups for when m original pairs had passed their use by date. This summer I finally decided to discard the original pairs and use the new pairs. I am so disappointed with BOTH of the new pairs. They started to disintegrate from the very first wear. The leather like surface of the inside soles is peeling away. I now can only wear them around the house. This is after THREE wears. I contacted Naturaliser and supplied photos. They were completely disinterested and unwilling to help me because I did not have proof of purchase. I explained I had put them away for future use so of course did not have receipts. Take my advice and do not buy their shoes. Products used:Shoes Service Value Returns Quality Date of experience: January 5, 2024This used to be a go to place for comfort, supportive shoes for wide feet but I find that I have to try on shoes. I tried to order online but the all feel wrong(is this inconsistent sizing? Idk) and then you get dinged for shipping each way. So sad but must say good-bye. Good luck to all you lovely's out there shoe shopping. Tip for consumers:Good luck Products used:Used to buy their shoes irl all the time but sizing varied Service Value Shipping Returns Quality Date of experience: April 13, 2022I have ordered a pair of heels three times and they have canceled the order three times saying low sYo k. Why have it available on your website if it's not available on your Canadian warheouse. Your customer service representatives are horrible! No empathy when speaking to people. They care zero! Products used:I didn’t get anything to use Service Value Shipping Returns Quality Date of experience: August 5, 2023I saw a lot of bad reviews here after purchasing 5 pairs of shoes from this company and was worried. I feel compelled to write a review here because I had a great experience. All shoes shipped individually on the same date and were received in a timely fashion. I usually have a hard time finding cute, comfortable shoes because of my wide feet, but I absolutely love every single pair of shoes I got. Value Shipping Quality Date of experience: January 16, 2021This online Naturalizer experience was the last time I'll buy shoes online! Though I opened the box a few months after I ordered the shoes, so too late to complain to Naturalizes, the shores looked horrible! The shoes, which cost me over $65, looked like they were crewed by a rodent! I want to purchase shoes IN PERSON, after this event! Tip for consumers:Buy your shoes, and possibly clothes, in person! Products used:I didn’t get a sticker to return the shoes. So for me to pay for damaged shoes, I end up wearing the shoes for house/yard work. Service Value Shipping Quality Date of experience: February 16, 2023Placed an order 3 weeks prior to needing the shoe. Says shipping will be within 5 to 7 business days. Kept checking on line for updates, there were none for a week then the expected ship time was 2 weeks. When trying to call and speak with someone, the wait time was anywhere from 12 to 22 minutes - totally unacceptable and will never place order or even by this brand again. Customer service is not even in existence here. Stay away Date of experience: December 7, 2018Always beware when no contact number is shown on a retail website. To be fair, the order came quickly, but I needed to return both pair (my regular size didn't work with their brand - too small). I sent them back, and only one pair was credited. I researched online to fine a customer service number; called; was put on hold; and then advised that the second credit would be applied. When I asked what had happened, she said, "Human error". When I mentioned the absence of a customer service number on the web site, she said she would "tell someone". Wow, enough said. Date of experience: March 24, 2017Horrible site. Ordered 3 different times and never again, Shipping takes 3 weeks. California to Michigan? Really what is it coming in a wagon train? I have also found that naturalizer shoes run narrow. Never ever did I have to order a wide except for naturalizer. Besides I really don't find these shoes to be very comfortable with support. A lot of the styles are just flat no arch support at all. Never again, I have learned my lesson Date of experience: November 18, 2013I have purchased so many pairs from Naturalizer for the last several years. I just loved them. But the online shop service got so much worse couple of years ago. They used to do great job on customer service and packaging was very good. But last year, I ordered couple of pairs, and they came in a huge box together - both of them came out of individual show boxes - packaging was a MESS! A month ago, I gave it another try and ordered a pair of brown flat shoes. 10 days later, I received red shoes with high heels... and the package was awful. The customer service said they changed warehouse and it's their fault. Who cares?!?! I am still waiting for correct shoes to be delivered - even for this case (i. E. their fault), they don't offer expedited delivery. Plus, Naturalizer shoes used to have better design and quality as well. I will probably not buy Naturalizer shoes or at least will not be loyal to them any more. Date of experience: June 5, 2018DSW carries minimal styles, so I've had to order online, the wrong color was shipped and they do not exchange, so I reordered in time for prom (or so I thought). I now have several pairs of shoes that can't be returned because it's after 30 days. The shoes may be comfortable, but it's not worth the purchasing hassle. Date of experience: October 1, 2018I love Naturalizer shoes, but I may never order them again. I placed an order on 4/7, they say they were shipped on 4/13 - and according to the FedEx tracking, they won't get here until 4/23! I don't mind waiting a week for the shoes - but 16 days when they state 7 - 10 is too much! I'll have to find someplace else to order shoes for my weird sized feet. I really wish they still had stores around (real stores, not the outlets). Date of experience: April 18, 2018Ordered a pair of boots - free shipping took 10 days. Didn't fit. Called Customer Service. Refunded my $. Had to fight to get them to pay for return shipping. Ordered a different boot. Due to arrive yesterday. Called today and was told the order is "locked in transit"? They will refund my $ and do another order. When I asked for expedited shipping to compensate for my trouble, they refused. Keep your boots Naturalizer. I will buy boots at another retailer that treats their customers like they appreciate their business. Date of experience: December 12, 2018Naturalizer Canada sneakily labels all their shoes as either artificial or leather. The fact is most of their shoes that look like leather are NOT! These are made of PU. E.g. Their flat shoes (SOUL KENTLEY LOAFER), then they charge C$8 for shipping and for returns ANOTHER C$8 is removed from your purchase price before refunds are credited to your account! Here is there contact telephone number which is hard to find, and hidden from their websites:*******036 Tip for consumers:Naturalizer Canada does not disclose proper labelling of their products AND hides their contact telephone number on their websites. Products used:None - called and realized they use artificial tops for flats Service Value Shipping Returns Quality Date of experience: August 8, 2023I paid 17.00 to return a pair is shoes, which was the cheapest option! They do not pay for returns. Stick with Nordstrom. The money i saved ended up being less than what I paid in return shipping! Buyer beware! Date of experience: February 22, 2019All kinds of women shoes and some bags. Mostly Leather. Prices in the $60 & $70 + $6.50 US shipping and handling + Tax 60 day return policy. Online Shopping. Retail stores and outlets in many states (US). Date of experience: March 24, 2010If you need wide widths in comfortable shoes with great style, this is the best place. Thanks goodness for their selection and the reviews are very hones especially when it comes to correctness of fit. Not cheap, but there are some very good end of season sales. Date of experience: October 16, 2012I wish I had read these reviews before I ordered. I agree. I wore a pair of shoes around the house a couple of times to see how comfortable they were and decided against them. Believing thayt style and very comfort can come together, Naturalizer.com is proud to introduce the N5 comfort system to give you the freedom to move through life beautifully. Highly breathable linings keep you cool and collected from morning to night. Extremely frustrated customer service ever. I would never use the website again. Date of experience: September 16, 2014