"I strongly advise against purchasing from H&M based on my recent experience. Earlier also I ordered, they delivered unbranded jeans instead of the H&M brand, and in my recent orders, they have sent jeans with the wrong length with the right tag. Is H&m has become fraud now? Be ready for it. I always order 29/30 slim jeans it fits me well. But now the jeans they provided me is too short in length. I've bought 7-8 pairs by now, thinking it was just a mistake, but the customer care team keeps insisting it's my fault, customer care thinks I am a liar essentially ignoring my concerns. For anyone considering H&M, be prepared for inconsistent product quality, careless mistakes, and unresponsive customer service. Shopping here may feel like a gamble—you're left wondering if you'll even get what you paid for. Don't waste your time and money on a brand that fails to deliver on basic expectations." Products used:Slim Fit Jeans. Service Value Shipping Returns Quality Date of experience: October 15, 2024I am beyond disappointed with H&M. I placed my first-ever order, and it's been a nightmare from start to finish. The order was processed, then got lost with the courier (An Post), and I never received it. I've contacted H&M customer service multiple times, and each time I was fobbed off with different delivery dates. They promised the package would arrive within six to eight working days, but that deadline has come and gone. Instead of resolving the issue, they just keep pushing the delivery date further back. Their customer service is awful—there's no accountability, and no one seems to care. I even spoke to a supervisor, and she just kept repeating the same script over and over. They refuse to take responsibility for their own mistakes. I'm extremely dissatisfied and frustrated. This was my first and last order from H&M. I will NEVER order from them again, and I'm warning everyone: do not purchase from H&M. They are a terrible company to deal with, and their customer service is useless. To make matters worse, I'm still waiting for my package and have no idea if I'll even get a refund. It's as if my money is gone for good. Stay away from H&M! Products used:None! Service Value Shipping Returns Quality Date of experience: October 23, 2024I recently placed an order from H&M and discovered they don't do returns or exchanges! That's just ridiculous. I've always loved H&M clothes and never realized this was their policy. So disappointed! Nice clothes, but you really need to rethink your return policy. Service Value Shipping Returns Quality Date of experience: June 20, 2024I phoned H&M and they cited their online return policy: "Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value." I went to the shortly thereafter at W. Hartford store and "MILK" refused to honor this stated and posted policy, became angry at my request, and was extremely rude, even refusing to return my shopping bag. He told me to leave, with no help, and threw my clothes at me. Tip for consumers:This business is unethical. The law should be applied. Products used:clothing Service Value Returns Quality Date of experience: March 8, 2024Went to Victoria square in Belfast to return my daughter's coat as lining had came away from coat. Was told they wouldn't exchange as it had been worn and if I wanted one to buy another. The man, Terry was very unhygienic and his nails where black with dirt and I told him to stop handling the coat as he wouldn't change it. As I left the store he shouted for me to wash my mouth out and not come back. Very embarrassing situation in front off a shop full of customers. Went to another H&M in Belfast and the staff where amazing, changing the faulty coat and giving me a gift card. Terrible experience and will never ever shop in H&M again. Date of experience: April 29, 2024Manager at 7244 East Chase shopping center in Montgomery al.lied about their return policy she said if the tag is removed they can not accept the items regardless of the condition or weather you have a receipt.does policy return on did not state that at all when I ask her about it she simply refused to take my purchase.very rude while stating that as well I will never shop at that store again! Service Value Shipping Returns Quality Date of experience: November 15, 2023Unfortunately will not be able to shop here nor recommend. The WORST customer service. Ordered early in December to ensure Christmas deliver. Order indicated all items shipped. Received today with no pants. They told me to reorder? Rather than shipping the missing item. Christmas gift obviously ruined. :( will not shop here again. Very rude unconcerned customer service reps. Tip for consumers:TERRIBLE CUSTOMER SERVICE Service Value Shipping Returns Quality Date of experience: December 20, 2023I'm completely shocked by H&M's customer service. I returned 4 items and they have only refunded me 3 items. All 4 items were in the same parcel so either them have made an error or they are being dishonest. Either way I am left feeling extremely shocked and I feel very disappointed. It has put me off shopping online. Service Value Shipping Returns Quality Date of experience: January 24, 2024On October 28, I made an in-store purchase at H&M for $86.56 with my credit card and the company charged me twice. I sent them an email and filed a dispute with my credit card company. They initially returned my extra charge but later took it away even though I provided proof of the overcharge, and it became such a irritating and waste of time to keep pursuing it that I had to let it go. To my surprise, I discovered others who had the same issue with H&M. I will never buy from H&M again. Date of experience: February 3, 2024I just ordered over $1500 worth of clothes because we live in a remote area and I thought that I would be able to pick the sizes that work for my kids. Never did I think that a store would not do returns or exchange an item, that is a bunch of crap. I have loved H&M clothes for a very long time, never to realize that this was their policy. Sorry, H&M, but I will NEVER shop with you again, and I will be sure to let everyone know your return policy. So disappointed! Tip for consumers:Have some respect for the ones that keep buying from you and at least do exchanges! This is such crap! Products used:Lots; 15 pairs of joggers, 12 jeans, 9 sweatshirts, 4 pajamas, 6 t-shirts Service Value Shipping Returns Quality Date of experience: December 12, 2023Love the clothes.however, HM didn't accept my return and I called to ask why. I couldn't understand him…you can also opt in to leave feedback after the call. So the man put me on mute and left me there, so I couldn't leave feedback. Service Value Shipping Returns Quality Date of experience: November 6, 2023Like this store. I usially buy regular hoodies or sweatshirts or just casual things here. So these types of clothes you can easily find in any store of this company and buy whatever you want. The quality of the clothes will not disappoint you, but anyway this is not the top segment. Quality Date of experience: January 31, 2024Dont shop here, they cant deliver what you order, show it processing and when you try to canvel the order, they wont let you. Anything yo keep your money as long as possible. My option is to return it in store after it arrives late by days so I can get my refund. They could have canceled it today before it even shipped. They promosed by Xmas, now its 2 days after and theyll hold my money for another 10 days. No way to do business. Tip for consumers:H&M screwed everyone over at Christmas. Didnt ship their orders and kept their money until after Christmas. Its wrong and i will never shop there again. Service Value Shipping Returns Quality Date of experience: December 21, 2023First of all the person I talked to on customer service talked to me like I was stupid. The online "sizing chart" is a bunch of bull$#*! and completely inaccurate. You can't do exchanges which is a joke, when their stupid sizing chart is the one to blame. Instead you can return it and re buy it for more money. Thanks h&m, glad I payed money for fast shipping for your cheap made & inaccurate sized clothing. Never shopping there again. What a joke. I highly do not recommend Date of experience: April 3, 2019Customer service is fine, everyone is nice but they tell your the same thing you can see online. It's been two weeks since I ordered my stuff and it's nowhere near me. It sat for jive days now it's been sitting again. I ordered from the gap three times since the order with them and got all my packages. This sucks. Tip for consumers:Don't online order Products used:Still waiting on the ones I ordered Service Value Shipping Returns Quality Date of experience: December 1, 2021Takes more than one month to get back my refund and this company hates people to return, giving me a warning email ……… I returned some but also kept some, they only emphasized my return that's ridiculous! Date of experience: June 29, 2022Ordered something online for a Christmas gift. Shipped late to begin with, finally got it and they send me childrens elf outfits?!?!? I ordered a mens sweater and womens underwear. Completely garbage and they're doing nothing to rectify the issue. DONT ORDER. They'll ruin your order and conveniently your Christmas as well! Tip for consumers:Don’t order from them they’re $#*!. Products used:Nothing it was all wrong Service Shipping Returns Quality Date of experience: December 12, 2022For some reason using a shipping company that also has TERRIBLE reviews. I don't know why they offer shipping. They clearly don't care whether you get your order. I have loved h&m for years but I'm giving up on them. Date of experience: December 8, 2022Similar experience since they upgraded their website month ago, not a single transaction going through no matter how many time I tried, even with PayPal option. I have been buying from the very first day since their online store open, but now I'm completely disappointed Date of experience: May 12, 2017Some clothes are not shown on models, don't let you give reviews on the site, or have model info (height, etc) or provide enough item detail like how long/wide a shirt is. Otherwise I love the brand. Classy and young/fresh. Something for all styles/ages. Date of experience: March 12, 2015For a company that made an estimated 1.8 billion dollar profit last year, they have invested little into shipping efficiency. Ordered a week and a half ago, received first update email today. "We haven't forgotten about you. Your order will be prepared soon." In the words of Drew Gooden, circa the Vine years: "Uh yeah, I sure hope it does." Seems like a common problem for h&m unfortunately. Date of experience: November 6, 2020Placed order 11/29 and receive confirmation email. According to site order was shipped on 11/30. It is now 12/8 still no merchandise or tracking number. Hold times upwards of an hour. Who has time for this? Online shopping is supposed to be easy. Date of experience: December 8, 2016Have been purchasing from this shop for several years. Always can find something I like and feel comfortable in. Though must admit, to my regret, that recently the quality of the same items became not as good as it used to be before. Date of experience: February 7, 2020The only thing worth buying are basic tops and similar items. I've had bras from here and they feel cheap, but they get the job done and look fine enough. Same with underwear. All the jewelry and shoes are the chinky junk you can get at any store that doesn't have a legit jewelry or shoe section. H&M is a fast fashion company meaning everything is meant to be made cheap (ergo, lesser quality, hence only being good for basics) and either sell quick or get thrown out. So yes, it's cheap material probably made in sweatshops, but if all you need is a basic black t-shirt or simple sweater, you can't go wrong. Date of experience: January 10, 2016I like the way they compile collections for certain seasons taking into account modern fashion trends. From my point of view, it's awesome. However, at the same time, it's very difficult to choose my size, cause it's always out of stock, whenever I enter the website, no clothes is available for me. In rare cases, I manage to snatch some fashionable attire, but this doesn't happen frequently. Date of experience: October 16, 2023