This website is either a scam or already out of business. I placed an order on May 2,2023, received a confirmation email of shipping the order on Mat 10,2023. I have not received my order until now. I have contacted their customer service 3 times but no reply at all from them & there is no live chat! The order was supposed to be delivered in 10 days! It's been 50 days already yet my order has not been delivered! Awful experience. I don't recommend using the website at all. Products used:Nothing as I never received my order. Service Value Shipping Returns Quality Date of experience: June 29, 2023I ordered some face masks... they are unusable. They are made of porous foam and actually stink I complained but of course no reply A reputable company would not market this Chinese junk. If the system allowed me I would give them negative stars Date of experience: May 22, 2020Terrible web site. Unhelpful 'staff'. Absurdly high shipping charges. You won't always get what you ordered. Chronic pain does not go away..., hence the terrm 'chronic'. But these so-called medical professionals don't seem to understand that. They are as bad as street dealers - worse in in my opinion because they trade under the veneer of respectably. Avoid. Date of experience: May 13, 2020Website functionality terrible. In the end had to order over phone but their technology so poor the operator couldnt view what Id put in my basket online so it took 15m call g from abroad to order 6 items. Then she had to take address again over phone (another tech fail) and from the confirmation email I see the address has been garbled so little chance order will ever arrive. Customer Care dont reply to anything. Just dont use them! Date of experience: April 16, 2018I made a mistake and tried to place a re order of a previous order only to find I get to the same problem the part the questionnaires for the drugs only to remember you can not tick the yes/no boxes on an iPad. I wrote to customer service and they know about the issue and just mention that their site works ok in a computer ok. But be warned the shopping basket doesn't not transport across so when you log in you have to load the basket again. In this day and age chemist direct you need to sort you website out as you don't deserve the business if you can't look after your customer. You know about the problem. Fix it. Tip for consumers:Only order using a laptop or computer. Site does not work well with iPads. Company are aware of this issue. Products used:Medicines Service Date of experience: June 22, 2021Chemist Direct is also know as Pharmacy Online - Took time to support this online store, only to receive a fraction of what I ordered. A $270 order ended up only getting $80 worth of product. Only good for apologies. Tip for consumers:Don't Service Value Shipping Quality Date of experience: February 12, 2023Order and paid for some items on 29th December it is now 11th January still not received them, sent 4 emails to them and, to date, not one acknowledgment. I will be taking the matter further using the CR act 2015. They advertise ''Live chat''on their website yet it is simply an email!, you ring the number advertised on their website and it is never answered. Customer service is the only thing that sets companies apart from each other, I doubt if chemist direct even have a customer service department... will never order or recommend anything from them in the future Date of experience: January 11, 2018I will avoid this vendor in future. Extortionate delivery fees and they do not honor next day delivery promises and refuse to refund for delivery fees when they fail to stick to their promises. There are better more honest competitors. Service Value Shipping Returns Quality Date of experience: March 9, 2021Received the parcel but notice that two items not included, checking with invoice, they cancel my items from my order without inform me, and charge delivery cost on my order, it was free delivery on my original order, not happy about it. Date of experience: October 10, 2017I ordered painkillers and sudocrem. They refused to issue painkillers, as I had bought some a few weeks ago. I am 61 years old, as they know and by no means a codeine addict. They ignored my request to cancal the entire order, meaning I have paid £12 for a tub of sudocrem. Date of experience: May 30, 2022All items recieved very very quickly and at great prices, no problems here! And will continue to purchase, in fact one order was a buy 1 get one free purchase but I only ordered one, I let them know and it was delivered wiith the original order Date of experience: March 15, 2017WASTE OF MONEY AND TIME Awful Service Order reference: OR******* I ordered 5 items but only received 2 overpriced + post cost 3.95! This was the first time that I had used Chemist Direct and last time! An 3 items was out of stock. They never offered to cancel the order. Would be nice to know if an item is out of stock before paying for it. Not happy with how this order was dealt with and service. As this was my first time purchase makes me doubt in future purchases And reputation this will have for other people if they ask me. Date of experience: June 18, 2020Ref Order No OR******* I only received Lloyds Cream x 2 of the order Optrex Allergy Eye Drop x 1 and Oral B Pro-Expert x 2, did come with consignment. The consignment come from Hermes on the 21 May 2020 in the morning. I noted the consignment weight was 0.78 Kg it arrived only weighing 0.48 KG (which accounts for the Lloyds x 2) They didn't believe me and would not compensate my loss. Therefore never to be trusted as a supplier Date of experience: June 16, 2020Completed a home testosterone blood test with them - fine. Completed it the following month and was given a completely different range my results should have fallen in to. Contacted the company as to which range (if any) was correct - was given the range for males (I am female - clearly marked on all my details sent to them). Explained this and told inquiry was forwarded and they would get back to me - no one did. When I followed it up wishing to make a complaint, again, no one got back to me. Would never use again and now doubt any of my tests were accurate - or certainly even if they were they are useless because of 2 different ranges for the same test and no verification after this as to whether 1 or any were correct. AVOID. Date of experience: October 25, 2015I cancelled a second shipment of joint care package by e mail which was ignored as I received an e mail saying it was to be shipped. I contacted by telephone to stop the shipment. I was charged not once but 3 times the amount totalling £70.44, After 3 weeks of phone calls and e mails I eventually go a refund of £46.96. With £23.48 still outstanding I wrote to the CEO, to date I have had no reply or refund. Date of experience: February 17, 2016Staffs was very rude on phone when I was asking where my order was. HE said it sounded dodgy for not receiving the parcel. My jaw just dropped and couldn't say anything more. Do not doing business with this company Date of experience: June 26, 2014Made an order over 2 wks ago. First, didn't have the stock in order although only found this out when chasing it up, finally got a delivery confirmation without a valid tracking number. Finally rang & spoke to someone, then rang the delivery company, money is out of my account but no goods & delivery company do not even have the goods to deliver. Finally decided that I do not want the goods & instead want full refund but not until www.chemistdirect.co.uk ($#*! customer service) contact delivery company & warehouse. Don't care about that. Had my £££££ nearly 2 wks before I get my refund & IT IS MY MONEY. Under no circumstances do I recommend this site. Bunch of cowboys! Date of experience: June 27, 2011I am a hospital consultant and ordered a medicine with a private prescription to be posted to my practise address.The incompetent staff at chemist direst couldn't work it out. I had to call them one week after as i didn't receive any correspondence to be told that they could not post it to my address. Disappointed and would never order through them again Date of experience: May 18, 2016Order placed nothing received after nearly three weeks. I placed an order with ChemistDirect on the 6th November 2020. On the 11th November 2020 I received an email from Hermes stating they were waiting to receive my order. On the 14th November 2020, as I had nothing from ChemistDirect or Hermes, I contacted ChemistDirect. On the 16th November 2020 ChemistDirect stated I should wait longer and then they can look into giving me a refund? This would be a refund for nothing received, after waiting nearly three weeks, nothing received by their chosen courier, Hermes, no initiated contact by ChemistDirect to me in the first instance to explain of the delay - no explanation or apology. If this is not resolved forthwith I will dispute the credit card transaction with the credit card company and refuse to pay. I would not recommend this company and will not use again. Date of experience: November 18, 2020Their way to run business really sucks. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK. I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's 30th May, no items, no refund), and they agreed that the shipment has got lost in transit. They asked me if I want the re-ship the items or refund, I chose refund, they won't pay. Maybe the domestic clients in UK do receive their ordered goods, don't know, at least for any foreigners I recommend NOT to buy from them. They really suck, they are a scam company. Tip for consumers:Beware! Especially if you plan to buy outside UK / overseas. You might well be left without the ordered goods and your money. Service Value Shipping Returns Quality Date of experience: May 30, 2015THIS IS THE WORST COMPANY, NO COMMUNICATION, CUSTOMER HELP LINE NEVER ANSWERED, PROMISE TO RETURN CALL WITHIN 4HRS. NO RESPONSE IN 4WEEKS+. (LAST PHONE CALL) RETURNED UNOPENED ITEM IN JULY, STILL NO REFUND AND AS STATED NO COMMUNICATION. DON'T KNOW WHERE TO GO NEXT, WOULD RATHER GIVE MONEY AWAY, THAN BE ROBBED LIKE THIS. WOULD AWARD 0 STARS Date of experience: November 1, 2016I bought a product and received it - no issue. I then reordered the same product as displayed on the website. When it came the paperwork was the same but the product was different. They didn't reply to my e-mail and when I phoned they were difficult and referred to small print arguing that they could send a different product from the one shown! Tell me about it! You buy a product because you want it and don't need a stroppy person telling you to accept an alternative because they've supplied the wrong item. DO NOT USE THEM! Date of experience: June 17, 2014They accept orders and take your money when the goods are out of stock. Then they tell you the goods will be delivered in a week and nothing happens, then another week passes and still no goods, and so it goes on. Date of experience: May 5, 2015Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and was ignored. I contacted them again and they replied, getting my name wrong, with a copy/ paste of the first email, in which they claim Hermes had tried to deliver but that nobody was at the building. I pointed out their error AGAIN, and asked for re-delivery. Their latest reply was another copy/ paste of the first email. Clearly this company is a sham. Avoid if you don't want to lose your money. Date of experience: October 20, 2014Have been shopping here for over a year now and I am yet to find any complaints with this website. Fast, quick delivery and trustworthy. Best online chemist I have encountered so far. Date of experience: January 25, 2012