This company shipped me three premium bottles of soap wrapped in newspaper, like a Chinatown herbalist, with one frankly open and leaking. The box was soaked through, half the bottle was empty. Upon writing customer service the next day, I was informed that without photographs of the damage, they could not process a request. How could I have possibly known this when just 18 hours before I had thrown away a soap-sodden box. No refund, no resolution, no help. Just demands. Thanks for making it easy to never order from Mankind again. Date of experience: September 14, 2018I made an enquiry about their Christmas Gift Box 2018 and was sent a link showing what was inside the box. What arrived was totally different. I ordered 2 boxes one to be sent to the Algarve. Mankind will not cover the cost of return even though I've been miss sold. I have bought many items from them in the past and cant believe how I've been treated. Date of experience: October 30, 2018In the middle of a disputed with mankind regarding a refund. They're cusomter service agents are patronising and slow to respond, and have so far communicated with me twice via a their archaic messaging system. They fail to recognise consumer rights, fail to provide a customer service which is in anyway satisfactory and fail to adhere to THEIR OWN returns/refunds policy. How is this organisation allowed to trade? I agree with all the other poor reviews of this company and will never, ever make a purchase from this store again. I strongly suggest that others avoid spending their hard-earned money with this company, it's been an appalling experience! Date of experience: October 25, 2018I ordered a hair straightener from here over 3 weeks ago! It has not been worth the hassle. It has still not moved along the track my order page, yet they keep telling me it's on the way and refuse to give me a refund! It was meant to be here last monday! They have promised it will be here by the end of the week, I dont believe them in have heard nothing from the courier and on top of that that parcel could be damaged or anything, it has been missing for nearly 2 weeks. I emailed the courier and they said the parcel had not been handed over to them! I paid for the order to be tracked so it wouldnt get lost. I am so annoyed! I'm glad some people get there orders but there customer service is awful when theres a problem. No phone number, automated messages! Impossible to sort a dispute! I would give minus stars if possible. Worst experience I have even had with a company online. Date of experience: May 21, 2020Never purchase with this company. Not delivering product purchased. They refuse to speak to me via their customer service on Twitter because my name is not on the package (it is a gift). This is despite the fact it was paid for with my card, they sent the order number and invoice to me and they are communicating with me about the delays via my email?! So now I'm left without the product or a refund. Absolutely disgraceful company. Never shopping with them again. Date of experience: December 17, 2020Order Foreo ISSA PLAY toothbrush, delivery was ok, but broken after 20 days, what a joke! Contact cutomer service, but was told I need to contact the brand myself! What? Why should I deal with the manufacturer myself? I purchased and paid to you Mankind! Take the responsiblity! Not the ball! Will never shop it again! Date of experience: March 21, 2018Not order much because of the high prices. In one case I did not get a product because it was not in stock (it was a free product as part of a special sale). I turned to customer service and they answered quite quickly. I was offered a discount voucher instead. Service Value Shipping Quality Date of experience: October 31, 2017Its customer service just keeps things complicated and stops you from returning the items you don't want. Dumb procedures and unobliging customer service. Just want to kick the ball and waste your time! Date of experience: October 18, 2018It has been now for 51 days that I am waiting to receive my order. One of the products never arrived... according to them they are veeery sorry but it is out of stock. Interesting, as it is continously available to order on their web... Other prodcut of my order I received after 6 weeks. Unbelivable, unacceptable... Tip for consumers:Just don't.... Products used:Cosmetics Shipping Date of experience: February 23, 2021Do not go near this lot. No sign of delivery, no satisfactory explanation when I resorted to a phone call and no apology. Everything that's bad about ordering on line. AVOID at all costs. Date of experience: July 27, 2017Banners pop up with offers with no reference to exclusions however when you order surprise surprise the item is excluded... very misleading and customer service team not interested in listening! Date of experience: December 14, 2018The products arrived totally devastated, pieces of broken glass (dangerous BTW), box all wet and you barely can hold it... What comforts you even more is that the customer service team use all what they can do to avoid refunding you, for SEVEN MONTHS now you are not being treated decently as a customer! Date of experience: September 6, 2019They charge for next delivery which has been 4 days now and the product is lost in limbo. Costumer service keeps saying tomorrow will come, and not a really interest in fixing the issue! They just apologize but they don't run any action to fix this. Service Shipping Returns Date of experience: June 26, 2017No delivery of product. No communication. NOTHING! An absolute fraud. After numerous inquiries, I realized they had no interest in delivering what I ordered and paid for! Date of experience: September 30, 2017Total irresponsible company and dangerous to give online order of any item. Be aware from taking mankind any item. No return policy. They will not return money or send right item. Products used:mask Service Value Shipping Returns Date of experience: April 25, 2021Received a parcel with a broken item and getting them to do anything about it is a nightmare. Tried numerous times to contact them and so far nothing ( its been a week) Date of experience: November 30, 2018Horrible customer service and never get my order! NO refund/replacement and tracking showed my parcel was damaged beyond repair. Contact the customer service but no help at all! Date of experience: August 25, 2020I was after some more pomade and came across this site, they advertised a free House 99 wash bag with 4 items on the web site as a free item when you spent £35 on House 99 products, no description of what comes with it just an image of the 4 items with the bag, even when you click on the link for the bag. They sent me 3 items so I email in to question it and Im told its a lucky dip not actually 4 items as the image on their website shows and that they do state this on their website. Except they state NOWHERE on the website its a lucky dip or anything other than the picture of the 4 items. The lady I spoke to online couldn't have been less helpful if she tried, three times I said to her about sorting a return and every time she ignored me so I will raise a chargeback with my card company. I only ordered from them instead of Boots as I got this and it really isn't worth paying the extra money I did, the samples you get as well are really small. If lucky dip they need to state that on their website, not just show a picture of what you get with no description then tell you after you have ordered and got the goods and just hope no one complains. First and last time I will order from these Date of experience: March 18, 2019From past experience with this company they usually deliver within 5 working days using standard delivery. This time I chose the more expensive tracked delivery. My order was dispatched on Tuesday 26th and tracking was not available until the 30th! This is most of the delivery timeframe. This is not tracking. I have since asked for a refund for the difference between standard and tracked shipping and they have ignored both requests. Avoid like the plague. Date of experience: January 31, 2016I have been so disappointed with Mankind, I cannot even begin to describe my anger. They are by far the worst company to deal with in terms of customer service. If you live in the US or require a product with 110V, simply look somewhere else - I do not know why they even ship here or offer their products in US$ when they cannot provide items that work on our power supply. Secondly it would be very nice of them to mention this anywhere on their product descriptions or site. Returning an item from the US to the UK costs almost double the value of the item so now I am stuck with something I can't use and was falsely advertised to me right before Christmas. Numerous conversations with 4 different customer service reps have still not apologized for the error on their side. Needless to say I will never be ordering from them again. And as an extra note, their shipping is one of the worst - super slow with no prior indication of arrival time until a few days after they have charged your card. Date of experience: December 15, 2016NEVER GO NEAR THIS COMPANY I stupidly never looked at the reviews of this company to see the pages and pages of 1 star reviews, and I wish I could warn any potential customers. This was the literal worst shopping experience of my life. What happened: I order the aesop handbalm and get the tracking number. The item takes forever to get here and some shady stuff happened along the way (re: tracking info). Finally when I go to my mail room and open the package and they SENT ME THE WRONG ITEM. It was some random shaving lotion? I was so annoyed and immediately went to write an email. The customer service team there are so rude /unhelpful /ignorant (robots?). I had to talk to like 15 different people just to get an unclear response. They've now "sent" my item. The tracking information is uncompleted / missing and I seriously doubt they ever sent my item. I wish I just asked for a refund because clearly this company does not care about you and just wants your money. Seriously don't know how they're still operating because this is clearly fraud. ***TLDR;*** Man kind doesn't send your items, the worst customer service i've ever had/ most nerve wracking/frustrating month and half of my life. AVOID. Date of experience: November 27, 2017Mankind is the worst online shopping site I've ever used. Maybe it works if you are Uk customera, but the overseas shipping is disastrous. I ordered some skincare and waited for 2 weeks. The shipping tracking did not show any update. It was forever "left the UK and is on it's way". I sent a message to check the status and mysteriously, I received a reply that the package was "in London ready for transit". I waited for more than 1 month, still nothing. So I wrote another email, then they admitted the parcel seems to be lost. I gave up and asked for the refund. Due to the recent fall in British Sterling, I lost 5 pounds on the exchange rate. So i paid 5 pounds for absolutely NOTHING. And my reply from Mankind was "there is nothing they can do". So in short, i made an order, wasted my time to liaise and track my parcel, received nothing. I paid 5 pounds transaction cost and Mankind refused to bear any responsibility on that. Obsolutely worst customer service I have ever seen. Stronly advise people not to shop there again. Date of experience: July 5, 20161/3 of my order arrived damaged and they would not refund nor replace. I went to a lot of trouble to get a a response. DO NOT ORDER from them. Date of experience: March 9, 2017