I received most of my order in a timely manner. One item is on back order and is scheduled to be sent out in about a month. I wish HisRoom's descriptions of all men's underwear and swimsuits would specify whether the pouch or front is doubled or single ply. This is really useful information. Date of experience: February 2, 2025The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit Date of experience: February 7, 2025Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them. Date of experience: January 13, 2025I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had Date of experience: January 21, 2025My son is in school to be a Nurse Practitioner and wanted a sweater that would represent the position in the hospital. He said most doctors wear this sweater. Perfect. He loved it! Thank you! Comfortable, well-made, looks smart! Date of experience: January 2, 2025I ordered underwear for my husband because he really loved this underwear he purchased in Italy. I ordered 2 packs of three for almost $50 a pack. I didn't care because it's a Christmas gift. A 3 pack of black said it was back ordered and would arrive the week of 1/6/2025. I email them on 1/13/2025 because I was expecting them the week before and just wanted to make sure I was still getting my underwear. Customer service for overs to tell me that "throughout my order" I was informed that the seller was going to ship it on 1/30. Don't try to ah-ha moment me when you're wrong, I don't appreciate it. Just give me an apology and a timeline. Now I won't be shopping here again. Date of experience: January 17, 2025The Good—great selection of name brand merchandise at reasonable to great prices, easy order and quick delivery. THE BAD—a horrendous return experience! Items didn't fit, it happens, requested return which was approved with UPS return label provided. Mailed next day 12/27, delivered 1/6 (slowww) but nonetheless UPS receipt showed delivered to dock and signed for. Despite that HisRoom claimed they never received the item and despite chats, emails and phone calls they would not relent, not provide my refund nor offer any way to resolve this. Had to get PayPal involved in the dispute after two weeks of this nonsense before HR provided my refund. This experience soured me on HR as a company since I followed their return procedures, used their carrier of choice and provided them with proof of delivery of the return. It is doubtful whether I would shop with them again after this. Date of experience: January 7, 2025One of the items in my order was mangled within the shipping envelope upon arrival, and after opening the item, I discovered the printing on the waistband was fading. I requested to return the item, but was told I would need to pay the shipping even though the item arrived in unsatisfactory condition. When I submitted a complaint, customer service requested a photo. I sent a clear photo of the faded printing on the waistband, but since the item had been opened, I could not send a photo of the mangled condition in which it arrived. After receiving no response in nearly a week after sending the photo, customer service requested several additional photos in better light, although the original photo was clear and taken in bright lighting. I felt customer service was giving me the runaround by their slow responses and repeated requests for unnecessary additional photos. It felt like their goal was to wear me down so that I would simply give up and drop the complaint. Date of experience: December 31, 2024I originally ordered 4 pairs of underwear. About $35 each. One pair (gregg homme boytoy jock) was paid for in the order. Got an email and part refund 24 hrs later. I had free shipping. I would have added a diffrent color if so. 7 days later decided to order another color and pay shipping. 24hs after the 2nd order got an email stating cancled and refunded. Online says it was in stock. So I used the website chat ti see if the other 2 colors where actually in stock even thought je website says they where. One pair of red was available. Finally got the pair some 2 weeks after my initial 130 dollar order for 4 pairs of underwear. Most likely will not order from his room again due to very bad online maintance. Don't know if what I order is actually in stock despite what the website says. Very frustrating. Date of experience: January 27, 2025We ordered slippers and they were delivered quickly. They're a very good product and the price was great. Date of experience: February 2, 2025NO one answers your questions when sending messages. Merchandise takes WEEKS, YES! WEEKS to arrive (3 days shy of one month! ONE MONTH! And only two notices sent the first week after ordering thAt the product will be late. This form will not let me change to dates of "service" but order was placed Thanksgiving weekend and arrived the day before NYE. I want to order more but now the sale is over so I am screwed. Date of experience: December 29, 2024I ordered then got part of my money back but then it said the order was still coming but in separate deliveries. So far I have gotten 1 item. I'm confused Date of experience: December 30, 2024Purchased 5 pair of Zimerli briefs ( total around $450). Received 4 pair. They never sent 5th pair and never refunded my money Date of experience: January 20, 2025I've purchased other polo boxer shorts which had better fabric - maybe 2 ply, seemed thicker - and larger 2x size yours are lower rise in crotch Date of experience: January 20, 2025Found what I was looking for at a great price. Shipping was reasonable. Will buy from again. Date of experience: February 11, 2025Easy to order and great prices. Fast shipment, great choices, just what I was looking for. Date of experience: February 8, 2025Great easy to navigate thru the numerous product available for offshore buyers. Date of experience: February 16, 2025Satisfying experience. Need more sale items and discounts for regular customers. Date of experience: February 4, 2025As Always very pleasant experience with his room. Plus excellent quality product Date of experience: January 20, 2025Bought a Patagonia vest on sale and received in time for Christmas. Date of experience: January 2, 2025If the product is on back order and misses the ship date, then send an update with a new ship date. * HisRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: December 31, 2024My boyfriend loves these shorts! I ordered 5 pairs for him for Christmas. His last pairs lasted years! Definitely worth the money Date of experience: December 24, 2024The sizing, leg length, of the boxer briefs was much shorter than the website described it. The web said the pairs I ordered had ~4" legs. Once received they are more like 2" legs. A huge difference in my book. Date of experience: October 28, 2024The web site is very easy to get to and you have a lot of different colors to pick from and I wish that you had Mail catalogs because if you did i wouldn't love to have one and everytime i look your web site you have something that's keeps coming back for more Date of experience: November 7, 2024The order was very easy to place Reason I chose this business: I seen them on line and took a chance by placing an order and I'm very happy with the out come Date of experience: January 30, 2024 “Top of line” June 21st, 2022 Verified site experience • Previous review Nice and fast Reason I chose this business: The over all you have and different type of print ed color that I love Date of experience: June 21, 2022 “Nice selection” April 3rd, 2022 Verified site experience • Previous review Top the liny Reason I chose this business: They have sales all the time and you get more for your money Date of experience: April 3, 2022 “Top the line” March 17th, 2022 Verified site experience • Previous review Top of the list Reason I chose this business: The nice colors and the prices Date of experience: March 17, 2022 “Very good” March 9th, 2022 Verified site experience • Previous review Very well no problem at all Reason I chose this business: They different colors and good price on a lot shorts I like Date of experience: March 9, 2022 “Nice garments” January 20th, 2022 Verified site experience • Previous review Thing that i have found at at nice and low price Reason I chose this business: Nice color garments and plent y of colors to choose from Date of experience: January 20, 2022 “Nice garments” January 11th, 2022 Verified site experience • Previous review Fast and easy Reason I chose this business: they have good price and good sale and all the colors i was looking for Date of experience: January 11, 2022 “Top of the line” June 7th, 2020 Verified site experience • Previous review Reason I chose this business: They had what I was looking for at a good price Date of experience: June 7, 2020 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Mike M. Alabama 1 review 0 helpful votes Follow Mike M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Still waiting” December 26th, 2024 Verified purchase This order still hasn't been received. I've been communicating with customer service back and forth by email. Packages go in a mailbox which is locked by key. I'm hoping for delivery. Date of experience: December 26, 2024