The package has never arrived. I contacted their customer service, was told to contact my financial institution. Cute clothes but still not worth the headache dealing with my bank during dispute process. Date of experience: November 9, 2022I placed an order 10 days ago. The money has pulled from my bank account but no sign of my order. It hasn't shipped or even been packaged to ship. You can't get in contact with this company by phone or email. I have tried everything to just find out where my package is. I'm frustrated and angry as I was a very loyal customer. Date of experience: March 27, 2019Horrible customer service! Nearly 3 hours on the phone to TRY to get an order resolved. Gymboree is quick to process an online order and bill me but ships incomplete orders or doesn't process them at all. Shameful! Take your business elsewhere! Date of experience: December 16, 2018I wish I too had seen these reviews before ordering online-that explains the great deals and free shipping. I ordered a few items for my daughters birthday (two weeks ahead) and unfortunately deliver is scheduled for two days after her bday. Ridiculous. Ill definitely shop retail store or go elsewhere in the future. The quality of Gymboree (especially outlets) has declined. Polo, Justice here I come. Date of experience: July 6, 2018HOLY F&*^! Literally the WORST customer service EVER. I had an issue with a damaged gift card and I've been on the phone with them for 2 days trying to get it resolved. The people at the call center are the absolute worst and don't know what the hell they are doing. All they do is put you on hold a million times and argue with you. Screw this place. Date of experience: November 7, 2018Cannot review the product JUST the shipping. Purchased on Nov 29... shipped Dec 14. Now it is Dec 26 and the shipment is MIA Why so long to put in the mail? This was my go to store when my children were small now that I have grandchildren I thought the tradition would continue... NOPE Service Shipping Date of experience: December 26, 2020I was excited when Gymboree announced their return. I loved the colors and designs of the previous Gymboree line. I am shocked at the poor quality of cloth used in the new line. Three of the dresses I ordered for my granddaughters appear to be made of inexpensive cotton sheet material. The fourth dress, a knit, hangs poorly. Also, the dresses are simply poorly cut. I am so disappointed. Date of experience: February 21, 2020If I could give them lower than 1 star, I would. I ordered from them over three weeks ago. PAID. But NOTHING. The order hasn't even shipped. I understand they're going out of business, but seriously. THIS IS WHY. Where the heck is my package? If you're not going to ship it, and LEAST give me my $100 back. This company deserves to be out of business. Date of experience: March 26, 2019I realize the company needed to rebrand, however, I need to find a NEW children's store! I have spent approximately $700.00 per visit and I shop 6 times a year for the last 12 years! It has been an amazing ride, however, my youngest I shop for is 4 and the styles are no longer what we are looking for. My 9 and 11 year olds are boys so we have moved on with them! Date of experience: November 23, 2018The material being used is not what it use to be. I think the colors and prints are cute. I will be careful with what I buy. I know Children's Place owns Gymboree now and their stuff can be cheap material also. Date of experience: April 25, 2020I had made a purchase online in mid November and had to return part of it…we don't have a Gymboree in our state, so I returned it to the Chidrens Place.that was December 5th and I have never received the reimbursement for the return.they have lied to me and now it is December 29 and I am told I have to wait another 3-5 days! I will probably never buy from this company and I would advise anyone to be careful with returns from them…they are liars! Date of experience: December 29, 2023I ordered items Nov 7th still not here called several times to have them help me find my package... told me inhad to contact the transport company would not even give me the number until I talked to a manager... transport company lost my package after I received an email from them stating they had lost it gymboree still would not do anything about it until over a week later... when I finally was able to get gymboree to help me they customer service wouldn't help me reorder to lazy... I finally said i would take care of it myself just give my money back! Tip for consumers:Don't buy Products used:Clothes Service Value Shipping Returns Quality Date of experience: December 6, 2021Ordered two items on 12/13/16 because their site was still advertising guaranteed delivery before Christmas. So I figured they would ship my items right away... nope. Just received an email yesterday that my items shipped... 7 days after I ordered. Tracking information shows delivery date of 12/27. Thanks Gymboree! Might want to either re-evaluate your shipping department or don't offer guaranteed deliveries before Christmas if you can't keep your promise. Never shopping here again. Date of experience: December 21, 2016I made an order but didn't get any confirmation email. Also there are some mystery problems with my gymboree.com account - I can neither enter it nor restore password. Customer service is dead (I've been on the line ~50 minutes with no result, noone answers my emails). Will wait another week for my order delivery and then will cancel transaction via bank. Very disappointed Date of experience: November 14, 2017Same experience as others from Canada. Hope I had read these reviews earlier. The currency doesn't show as USD until you have paid. The custom duties are not mentioned anywhere. Moreover they ship via DHL until Canadian border and then move over to Canada Post which also charged extra $10 for the same! Absolute crap. Never buying anything from Gymboree! Date of experience: September 16, 2016Gymboree should be ashamed of themselves. Terrible customer service. No option to speak to a manager. You're not able to cancel an order an hour after it's made because apparently it's gone to the warehouse. I feel so ripped off. I'm going to report them to Paypal for any good it will do. Stay away from this company. Date of experience: November 14, 2017I have NEVER had a hassle-free shopping experience with Gymboree online, whether there's a huge sale going on or not. The site NEVER works properly while checking out. Just placed about ten items twice in the shopping cart and when I tried checking out, there was nothing in the cart. I always end up spending too much of my precious time just trying to order some clothes. It's so annoying having to deal with this every single time! You also cannot use merchandise credits on their site, how archaic! Tip for consumers:Make sure you have tons of time to spare and patience! Date of experience: November 2, 2016Gymboree used to put out really cute and GREAT quality clothing. The quality has really gone down hill along with the style. Almost everything is now screen print opposed to where they used to embroider things. The shirts are always white, no color anymore for girls/little girls. I love this store and keeping holding my breath hoping for an improvement to the way they used to make things but it just seems to get worse and myself and many of my other friends find ourselves shopping other places now. Date of experience: June 24, 2015I will never order from them online again. They charged me 6.00 to ship it to me which I messed up on the size so had to try to send back. I understood they where going to take the 6.00 out of my refund for postage. I called three times and each time I got a different tale. If you order online from them be extra sure the size is perfect because to ship back 2 pair of size 7 boys pants will cost you 14.25 ups and 11.25 post office both the very cheapest they can send it for to California. Than they also take your 6.00 out of the return. For 29.00 pants too much. I will never buy from them online again. Date of experience: January 21, 2016I have shopped this store now for about 8 years and I could continue to do so for a few more years until my kids outgrow the sizes. However, I'm not sure I will be visiting this store as much as I used to. I have really noticed that the quality of the designs has gone down (less embroidery, more screening) as well as most recently the quality of the fabric and stitching. The fabrics always used to be thick and held up wonderfully to my active kids. In the last batch of clothing I bought from Gymboree, I noticed the fabrics of the tops and the leggings are so THIN like I might find at Kohl's or Target. Not that I'm knocking those stores, I shop there also. But if I'm going to pay Gymboree prices, I expect Gymboree quality. I not seeing it and it's worsening. What is going on? I may need to stop shopping here. Date of experience: February 24, 2016Mostly positive for quality of product. Size never seems true to other manufacturers but mostly shipping is way overpriced or SLOW SLOW SLOW... Really? You want me to pay big bucks to ship a shirt for a little kid that already cost 18.96? Does that even seem reasonable? Or I can choose to wait 10 days? Have you EVER told a child to wait? Date of experience: September 28, 2016My little miss always looks so cute in this clothing line. It's not that expensive. We've purchased items in size newborn to 3T thus far. I'm not usually into some of the themed clothing Gymboree offers, but every once in a while I find something oh so cute. Date of experience: October 3, 2011I love the baby and toddler clothes at Gymboree. It's definitely my favorite store to shop for new outfits for my kids. They have unique designs you really can't find anywhere else and the quality is always there. I just wish that the clothes weren't so expensive, but I guess you really do get what you pay for. I've also bought online and later returned items that didn't fit in the store without any issues. Tip for consumers:Shipping for online purchases tends to be slow, so plan ahead. And take advantage of gymbucks offer when you can. Service Value Shipping Returns Quality Date of experience: August 29, 2017I've been using this site for my kids, and here is my advice for getting the biggest savings: 1) If this is your first order you can get 25% on your order. Click this link to shop Gymboree and get 25% off! 2) You will be eligible for free shipping. Crazy Deals up to 70%! By the way the shipping speed and customer service are both excellent. In the year that I have been using them I have never had a problem that they have not resolved to my satisfaction. http://share-gymboree.com/x/ggGTtQ Date of experience: December 11, 2015When JCrew quit having their fabulous sales about a year ago, Gymboree ended up with almost 90% of my business. I buy for my niece's & nephews. Their clothes are beautifully made & sale prices rock. There's lots of "free shipping" days as well. To all that have had cust. Srvc. Issues I feel your pain, but I've never had to contact them! Date of experience: June 17, 2018