GNC is a train wreck of a company! No fulfillment or customer service, and it almost feels like they are purposely cheating you out of what you order and pay for, with no intent to deliver the product or return your payment. Products used:Bought 4 boxes of Barebell protein bars, and received 2. Service Value Shipping Returns Quality Date of experience: October 31, 2024I am extremely disappointed with GNC's customer service. It has been over 10 days since I requested a refund, and I am yet to see any resolution. Despite repeated follow-ups, their agents have been unhelpful and showed little to no interest in resolving my issue. Every interaction has been frustrating, with no clear answers or effort to expedite the process. To add to the disappointment, the products themselves are not up to the mark and fail to meet basic expectations. I expected much better from a brand like GNC, but this experience has left a very sour taste. I will not be purchasing from them again, and I caution others to be wary of their lack of customer care. Products used:Whey, creatine Service Value Shipping Returns Quality Date of experience: October 18, 2024DO NOT GNC AND DO NOT BUY ONLINE, GNC will scam you and not ship your item or refund your money. The product "has been delivered per the carrier" so they refuse to give refunds or make the purchase good with replacement. I never received my product and they have not refunded my money or offered to replace the missing product. Tip for consumers:The customer service does not speak very good English and they refused to give a refund or reship the product I had already paid for. Products used:I purchased products off of Amazon "Testogen". Service Value Shipping Returns Quality Date of experience: August 26, 2024GNC******* Your agent hung up the call on my face. The product that I received is only have 1 month of expiry date. I trusted this brand as it is 85 years old but by using clearance sale as a name and selling old and $#*!ty products is worst thing you can do. I am using it and it only have 15-16 days expiry. Do you recommend me using it after the expiry? What would've happened if I didn't notice that. I am going to post it every where how your customer support team is and how you are doing frauds under the name of clearance sale and using John Ibrahim pictures and doing shady things. Posting the reviews on Insta twitter and Google so that all the other customers are aware while shopping Products used:Pre workout Service Value Shipping Returns Quality Date of experience: January 13, 2024I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the picture of bottles, but they refused to refund. This was my very first order and really disappointed. Service Value Shipping Returns Quality Date of experience: February 23, 2023I purchased a 2lbs whey protein shake from GNC, but they never delivered it. When I asked them for a refund, it has been more than 25 days, and they keep giving me the same response - that I will receive the refund in 5 to 7 days. Honestly it feels like a Scam. Tip for consumers:My friends are crazy about this Brand not knowing how horrible this it is. Service Value Shipping Returns Quality Date of experience: July 24, 2023I placed a order online for 80.00 dollars, and an extra 11.00 dollars for same day delivery. They took the money off of my card, and my package didn't come yesterday. I called customer service today, and was told my order wasn't processed and they cancelled my order. Now it will be 7-10 business days before I'm refunded my money. This is a learning experience, because I normally go into the store. Please just go to the store, and don't trust online delivery. Products used:None Shipping Date of experience: September 11, 2023Currently deployed in Iraq and tried to make an order from GNC because they had buy 2 get one free sale. They preceded to cancel have my order with no explanation why and immediately after the did that I tried to get them to cancel the rest of my order and they refused to. The items I was supposed to get for free were among the canceled items so they didn't even honor their sell. I will never order from GNC again. Service Value Shipping Returns Date of experience: September 6, 2023Wow! I should have read the reviews before I wasted money buying from GNC. It's been over two weeks since I ordered from them and still I have not received my product. NEVER EVER AGAIN. Initially I searched on Amazon but could not find this product, which is why I went to GNC. Big Mistake. Wow. Just wow! Service Value Shipping Returns Quality Date of experience: May 20, 2023I order less than the required amount to get free shipping, but didn't know it. At checkout, GNC offers several options including something like see final bill or PayPal. I selected PayPal assuming the next screen would take me to a final bill review with the PayPal connection established. NOPE! It went right to payment receipt (which is where I first saw the shipping charge) (problem 1). Then I never received a confirmation email from GNC (problem 2). I did receive a notification from Rakuten that I am getting a rebate that that email had the order number. I tried to cancel the order on the GNC website, but it could not be found (problem 3). I wrote to GNC asking them to cancel my order, but never received a response (problem 4) and today the items arrived (problem 5). Products used:Mega Men Service Value Shipping Quality Date of experience: December 5, 2023Really worst worst experience I had with gnc, after being the valued regular customer of gnc since past 1 year, they gave me such a bad resolution to my issue. I ordered 2 fish oil 1 Multi vitamin megamen sports 120 tab 1 Women multivitamin 60 tabs But received only 1 fish oil and 1 women multivitamin 2 other items were missing. On contacting the customer care they just refused to help and they said they don't trust us that the products were missing. I shared the pics and unboxing video of the product buy they din't accept it and i had to bare the loss. I will never ever buy anything form gnc nor would I suggest anyone. Please be aware and stay away from these fraudsters. Service Value Shipping Returns Quality Date of experience: October 29, 2023This is the third time this has happened to me. Ordering from GNC with the option of picking up at a GNC store is a waste of your time. The order is processed and you get an email verifying such and that you can pick it up at the store. The email gives name and address of store. I now call the store to verify it is in inventory as never is...again, no inventory. Then store tells you not our problem, call customer service. You call customer service and they say will process refund in 5 days. Terrible inventory and CS at GNC. Date of experience: September 30, 2023I made an online purchase in December 2023. The order never arrived. I looked online and found that the order was damaged during shipping and returned to GNC. I contacted them and asked that it be re-sent. They said they were not re-sending, but reimbursing my credit card account. I still have not been reimbursed. I have contacted them a number of times since. Now they say that I have been reimbursed. However, it does not reflect on my credit card transactions. They are saying that it is my responsibility to prove that I have not been reimbursed. They are actually saying that I need to send them my credit card statements! Unreal! I asked that my case be escalated to a supervisor. They scheduled a call with me at 8:00 this morning. They have not called me. When I try calling them, their BOT attempts to forward me to customer service, but the call drops every time. Do not order online from this company! Horrible service! Products used:None were delivered. Service Value Shipping Returns Quality Date of experience: February 15, 2024Purchased $180 of products from GNC Online on August 23 and they lost my order. Reordered on August 31. Never received the order. All GNC said was sorry and they would not refund my payment or ship the order. Products used:Product was not delivered. GNC said that I needed to contact the shipping company (FedEx) to see where my package is and contact my local authorities. I did and that was a joke. Service Shipping Date of experience: September 12, 2023Bought supplements on their website and paid for someday delivery, which they contracted to SHIPT. My package never arrived and was not delivered successfully, as they claim. They fail to answer my emails and do not acknowledge their responsibility in delivering my product. Tip for consumers:Terrible customer service Products used:None because didn't arrive Service Value Shipping Returns Quality Date of experience: April 13, 2023The IVR states the website has the the same inventory status as the store. Ordered online for pickup at my closest store as Folic Acid showed in stock. Order was canceled 2 hours later. Called customer service. They told me next closest store had it in stock. Placed order. Never got a confirmation so I called store the next day. They do no have stock. Clearly the interface between their inventory system and the website are out if synch. Terrible customer experience. Tip for consumers:Deceptive Products used:None, unable to acquire product shown as in stock. Service Value Date of experience: September 24, 2023GNC has no idea how to package orders properly. 2 separate orders, same issue happened both times. I ordered a BOX of Quest chips along with cases of C4 energy drinks. Twice now, the chips were removed from their box and used as package stuffing for the energy drinks. The chips are all smashed and both times one bag even popped open and spilled everywhere. They were really good about replacing the damaged items the first time it happened, but they are giving me a hard time about it this time. I feel like it's not rocket science that this is NOT an appropriate way to package bags of chips. Service Value Shipping Returns Quality Date of experience: June 18, 2022They suck. They don't even have more than half of what they show in their inventory, they provide a false sense of stock, and they don't say that the items are not available until AFTER you've ordered. Here's a thought, if you don't have something in stock, SAY THAT! Date of experience: August 21, 2023I just spent 174.99 and I got an error message the transaction didn't go through. It however did. The 174.99 was removed from my account and my reward was used but I got no confirmation number or receipt. I called customer service and they said they see no record of my transaction today and to wait 24 hours. This to me is theft. I will not shop GNC online or any of their stores after this. Service Value Shipping Date of experience: May 31, 2022One of the associates at "Customer Care" refuses to answer simple questions and does not seem to understand her job functions. After many weeks of attempting to get an answer, I finally asked for contact information for her direct supervisor... she was never heard from again after several requests. Nicole's incompetence has caused GNC to lose yet another customer... I guess this is why they are forced to shut down over 190 stores?! Date of experience: July 29, 2019Ordered several hundred dollars worth of vitamins. Received email that the order shipped but no tracking information available. Called to get it, one rep said the order was cancelled. Another said it was still being fulfilled. Next day I got some of my order but not all. Called again. Rep said rest of order was to be delivered that day. That was two days ago. Nothing. Called again. Told me the order was cancelled but some of it was still coming. No two reps have told me the same thing. I just now called to ask for a supervisor. They kept me on hold forever then said a supervisor would call me back. I doubt that will happen. I can't get any answers or resolution or my money back. Will never, ever order anything from GNC or shop in their stores again. Service Value Shipping Date of experience: December 6, 2021I only shop on the gnc website during a sale, and for Black Friday they had 40% off the entire site so I purchased a box of quest nutrition bars which rarely go on sale. When checking out you have the option of using shoprunner, which I have an account with, so my order came within two business days much like amazon prime. I have never had a problem with my online orders and I know that if I did I can always return it thanks to GNC's great return policy. Overall, the site is easy to navigate, offers the shoprunner service, and has great prices if you have a gold card. GNC is the best place to get supplements and vitamins. Date of experience: December 5, 2015The products are great but the website is not easy to use. If you put in a search for a product you know you have gotten from them before at there store, the results almost always say " can not find". But if you go through page after page of thier products you can find what you are looking for. The packing and shipping are great. They just need to work on making the website customer friendly. Date of experience: February 16, 2016So I recently visited Waterville GNC, their manager, Alonso miss you. Has probably the most voluptuous under luggage I have ever seen. His weight pills couldn't kill the amount girth protruding from his American eagle undies. When i walk in to him wearing grey sweatpants, it's almost like he's implanted a child inside me. I sincerely recommend visiting this establishment in order to fulfill your destiny whos and body wise, as well as in terms of having a baby with this man. - courteau Tip for consumers:A chip that I could give others for using this site, is taking the opportunity to visit Waterville GNC so you can magnify in alonzo‘s buldge as well Products used:I bought the Pro share membership, I like to buy a lot of prime. But my overall favorite thing to buy has to be the climax control spray Service Value Shipping Returns Quality Date of experience: August 16, 2022Is a place where they sell most of the best quality proteins to achieve any goal in your life, they have a staff that knows each product to help you much more with what you seek to increase, they explain in detail what to do and how to achieve what you want. Date of experience: February 4, 2019