I tried to cancel my subscription months ago, as I was never using it (relevant opportunities were rarely, if ever, posted). I got the whole "we're sorry to see you cancel" page, only to see a charge on my account today of $119. Value Quality Date of experience: January 15, 2025Basically, I like Backstage. It does what it is meant to do to help actors search for projects. However, the only way to get human help is either writing an email for which they give you a form to submit or use the chat feature for texting. Well, I needed help for an issue, so I emailed them first. Never heard back. So, I used the chat feature which would have been a lot easier if I had the opportunity to speak to a live agent over the phone. I finally got an answer to help me, but it was very frustrating to get via text messaging. I hate when companies won't assign real live agents to help people via telephone. Service Date of experience: September 24, 2024The most toxic and disrespectful staff in the history of customer service. Have had to deal with them about a dozen times over 10 years and have never had a positive interaction. They act personally victimized and turn emotionally abusive if you have the audacity to point out any technical glitch, no matter how much you're paying them for this service. This is consistent with every single individual at the company I've spoken to. Tip for consumers:Actors access casting networks and playbill are all superior alternatives. Their customer service is always kind and professional, unlike Backstage. Products used:Backstage membership Date of experience: August 2, 2024Criminals. I cancelled 2 yrs ago and they keep charging me, a lot. And provide nothing. You cannot call them. So I've emailed, posted, left a voice mail. Better Business Bureau is next. Date of experience: August 1, 2024Not only is Backstage a great way to make extra money and be exposed to many different products and agencies, it's also a company that quickly responds whenever I have a question. It's always wonderful to know that my needs are taken care of quickly and efficiently. Service Value Quality Date of experience: June 20, 2024Not only is this the place to find hundreds of acting or voiceover gigs, the company has one of the best customer service service departments that I have seen. They are friendly, professional, and always resolve things quickly. Service Value Quality Date of experience: April 5, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Kelly R. Florida 1 review 0 helpful votes Follow Kelly R. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Backstage Review” July 2nd, 2024 Verified purchase I had an incredible several years as a dancer subscribed to Backstage. It truly helped me with my career! When I needed a refund after forgetting about auto pay and being in a different place in my life, sweet Andreea was so helpful and kind, and gave me a refund when she didn't have to! Thank you for everything, Backstage and Andreea! Date of experience: June 10, 2024Backstage is a brilliant platform for artists, actors, and crew to exert their skills and find projects and springboard their careers I had only positive and exceptionally professional experience whilst with them Thankyou Backstage! Products used:Full membership just great Service Value Quality Date of experience: June 26, 2024I enjoyed browsing acting opportunities that earn extra cash. However, most of them are for people who are professional actors or student. It is advised to have advanced equipment for most roles available like recording and camera equipment. Date of experience: April 20, 2024I had problems with my Backstage account and my log in. Hence, I asked helped to the client service in the app and I was very satisfied. Daniel was very helpful and patient in guiding me to log back into my account. Excellent client service! Service Value Quality Date of experience: May 20, 2024Whether you're a seasoned talent or trying to get a foot in, there are all sorts of castings for all types of talents or staff. The platform is easy to use and the navigation is easy. The search could use more filter to better narrow down searches/results. Service Value Quality Date of experience: October 7, 2023To make a long story short. The platform has major issues. You submit to a project with resume attached. The platform asks you to add photos and videos to each submission. The photos and videos and already in the resume. Not a friendly site needs updating. Service Value Quality Date of experience: September 23, 2023Exceptional venue for gearing oneself to prolific opportunities and performing longevity. Thanks kindly to Pauline, consultant, for her altruism, brilliance and vibrant zeal, God Bless all your performing team. + Service Value Quality Date of experience: December 15, 2023They are highly professional and respond quickly to clients! Website is very intuitive and easy to navigate. The secure system they have also allows clients to pay you directly (and quickly) through their partner site! I highly recommend! Products used:subscription services for actors, voice over artists and production companies Service Value Quality Date of experience: July 24, 2023Backstage is an excellent value. I say this not only for vetting the potential acting/modeling opportunities out there, but also the customer support. When you have a question, they respond very promptly and helpfully. There are a lot of scams out there. Ones even including emails saying they found you through backstage when they are working a scam. Backstage customer support will say if it's a scam or not Service Value Date of experience: November 30, 2023They have alot of castings but it's mostly unpaid student films and short films. A good way to build your resume up but after a certain point I dont think you could get much out of backstage. They also have commercials, ugc and some modeling opportunities but I noticed that the people who answered were very flaky. Not to mention that there's loads of scammers on there and they raised their prices to. So you expect me to pay $200 a year for your scammy casting calls. Yet I can just pay $68 for the year on actors access where I can get real auditions for TV shows and movies and no scams. I literally delt with over 3 scammers on backstage casting, one of which was sexually harassing me. And these people really think they're crappy casting website is worth $200? Okay. Tip for consumers:I hope they stop raising their prices. Products used:Applying to casting calls Service Value Quality Date of experience: November 4, 2023I understand this is a business, but to ask starving people for $200 monthly is heinous. Oh sorry 100$ because they give u such a gracious discount. Can't wait til we're in charge and make some damn CHANGE Tip for consumers:Don’t. Products used:None. You won’t even get a chance to sit with them unless u have 100$ Service Value Quality Date of experience: January 10, 2022I remember when Backstage was THE foreground for entertainment and casting (before actors access et-el) Every actor, director etc. I knew used it. Now It since seems more a flop ground for low budget and volunteer projects no one wants. Why pay the 6 or 12 month membership fee for that? Makes no sense. I know that I've never gotten contacted for anything local whatnot, and I have the free profile. What happened to Backstage? Service Value Quality Date of experience: February 26, 2022I've never had an issue with customer service. A representative has always reached out to me in a timely manner if I needed to cancel my account or get a refund. I believe Stephanie and Ben are the two most recent team members I've spoken to. Date of experience: August 28, 2018I Love Backstage! I've used them for over 15 years and worked with many of their Actors. Some are celebrities now. They always have up-and-coming Talent to choose from and the web-site is so easy to use and sort through. 5 Stars! It's a KEEPER! Date of experience: August 7, 2018I signed up my 12 yes old son. I didn't get advice on how to use the website or if we had done it correctly. Never received an email or message from them. But now it's time to renew and guess what! Now finally being contacted that they need my new credit card information. Products used:None Service Value Quality Date of experience: May 4, 2022They don't verify that jobs posted on their website are legit so you end up applying to more scams than real jobs. Their customer service doesn't care that scammers now have all your personal information and they're extremely rude. Date of experience: March 13, 2020It a good site to gain experience but most jobs are not paid. It is no good for people looking for jobs on crew like make-up because you still have to put in your head shot and playing age, even though it is not relevant to you. I'm very disappointed because it could be so much better if done properly. I've asked them to close my account. I hope they can do that right! Date of experience: November 8, 2018Please read reviews before purchasing subscription to this site. I have not received any auditions on his site... same listings posted on other sites Ive been called in for. Customer service is horrible, they are only interested in getting your money. BeWARE of this SCAM site. Date of experience: April 9, 2018Literally any other casting site is better than Backstage. Actor's Access is amazing and so is Casting Networks- they have legitimate projects, they check who's posting beforehand and their customer service is truly helpful. Backstage allows projects that have not been checked yet to publicly post. I've had so many unprofessional experiences and interactions on Backstage and since sharing this with more people, have been told by those more experienced than me, that Backstage is a total waste of time. I think it used to be good back in the day, but now it's associated with non-professional postings and roles. They also automatically enroll you in a following year after signing up, just like a really bad gym membership, whereas after each year, Actor's Access does not charge you, they contact you to let you know your year is ending and to see if you would like to renew. You can find the same postings and better on AA and CN. Date of experience: January 15, 2020As a producer rather than an actor, this website used to be amazing until recently. Customer service WILL NOT respond to you. If they send you an email asking something, they'll pretend that they never saw your response. It seems like a big mess, where multiple people are sending you emails, but they never go back and read the whole conversation. If you're someone looking to cast people for a job, Backstage is not the site to use. Service Value Quality Date of experience: October 4, 2022