I ordered a pair of Gunnar computer glasses. Just as I pressed the submit button, I noticed I had the wrong color frames. I called customer service for help. I was informed that nothing on the order could be changed, and I would have to cancel. Okay. Usually in this situation, the rep cancels the order and then resubmits it, but not Gunnars. So, I went to Amazon and got the glasses. Two days later an email appeared in my inbox confirming my order from Gunnars. I called customer service again, and was informed that my order was not canceled - that a request to cancel the order had to be submitted. For what reason? Some nonsense about wanting to get the orders out as quickly as possible. The rep said I would probably have to wait until I got the glasses and then return them. Since I had gone to Amazon to order the glasses, I was not happy with the double charge. After all that, the rep said that she hadn't actually checked yet to see if the order was canceled because I was not "allowing" her to do so. In other words, instead of just checking the order, which would taken five seconds, and then going into all the nonsense, she chose to make it sound as if I was stuck with an order I had immediately [tried to] cancel. Guess what? I guess I'm just lucky, because the order was in fact canceled. Order at your peril.