Purchased perfume, and was sent the toilet water- this was a Christmas present over $150 that isn't made right yet. Spent 5 hours on phone and 10 emails before actually getting a return label okay. Dropped off at Post office 3 weeks ago and tracking says "no delivery date available yet." Really? Fragrance.net? You must pay extra to have shipping returns take months to arrive for refunds. Horrible policies and horrible tactics to slow walk returning product they sent accidentally. Disgusting company.I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns. Service Value Shipping Returns QualityI was really dissapointed when I received a fake perfume Champs Elysees. It does not last long, it has a plastic piece at the top. I paid something like $75 for a cheap version which probably cost them $5 to make it and fake it. I won't use this site again.I have purchased from them before and had a couple of issues but the last time took the cake. The perfume set I received was poor quality and they asked me to ship it back. Costed me $50 to send it from Canada which they said they'd refund. Upon receiving back the item, they've disappeared. No contact and every time I email all I get is "we are processing your request". I sent the item back in December and this is march. They did not send me a new item neither did they refund the shipment cost that I had to bear. Stay as far as you can from this company. Service Value Shipping Returns QualityI was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly. Tip for consumers:Do not pay for faster shipping. Just accept the base shipping, especially if you qualified for free shipping. Keep an eye on your tracking and don't hesitate to reach out to them with your concerns. Products used:Cologne and perfume. Service Value Shipping QualityThey sent me a counterfeit bottle of Victor & Rolf Bon Bon then told me they back their 100% authentic claim. The box was almost paper thin, the box didn't have the signature plastic stamp on it, there was no lot number, it didn't smell like Bon Bon but sweet, clearly a dupe! I knew it was fake when I saw the box. Do not buy online if you can go to a nearest store. Thinking you're saving $50-60 could result in you paying $100 or more for fake product worth may $10-15 per purchase. They partner with PayPal so yes you have to go through the loop of returning which is a problem if u don't have a printer, have to drive miles to drop the package off and purchase packaging if u don't have any at home. Lesson learned look at reviews other than the merchant's website. Products used:Perfume Service Value Shipping QualityPaid for ari by Ariana grande never received it so I emailed them and this was my response (check pics) no replacement no refund