They charged me twice for the same item and I only received one of the items charged for. They refused to help me log into my account when I tried to retrieve my forgotten password. Tip for consumers:I could not send order receipts, etc., because they won't help me restore my password to access my account Products used:ceramic mugs Service Value Shipping Quality Date of experience: December 12, 2024We ordered a roll of printed address labels. This is our third time ordering address labels over the past 10 years and this time the printing is horrible. Hit and miss on the lettering - very poor printing. Side-by-side these labels do not look anything close to what we have ordered in the past. It has been many years since I worked for Miles Kimball in management at that time, we set up a very good QC quality control program. All orders were screened before being shipped to the customer. This resulted in happier customers and repeat customers. Sadly - it has become apparent that this QC department no longer exists. These labels should have never left the shipping department… After reading other sad stories I see that Miles Kimball has slipped on their once stellar reputation. Sadly it appears we shall no longer be a repeat customer. Date of experience: July 13, 2022I ordered one item and Miles Kimball sent me an order asking for confirmation taking the price fro $19.99 to $120+. They added 11 additional items suck as a flute and yo yo. This ir criminal and they should be held accountable. Its time to clean house. I contact the online help but it was not what they wanted to hear and faile to respond after asking for details. I believe they had hoped that someone would confirm their order thus increasing sales illegally.Major USAF (R). Tip for consumers:Miles Kimball confirmed my address but had no recored of my email address. I was told they cancelled the order and I will continue to monitor. I am reprorting this experience to Amazon and ebay including anyone else who asks. I may even report it to my local new paper. Products used:None Service Value Shipping Returns Date of experience: October 3, 2023I ordered a letter from Santa for my Grandson. He never received the letter. Called the company 12/26/23. Talked with Maria not sure if it's correct not able to understand but when asked she said yes my name. She said letter was sent out in bulk mail and would receive. Explained the letter from Santa was to be delivered prior to Christmas. She kept repeating it was sent. Mentioned that I would put a complaint with the BBB she stated" GO Ahead ". Order from a more reliable company. Big rip off. Service Value Shipping Date of experience: December 26, 2023I ordered an advertised item a week ago. Seller has not shipped item and will not communicate. Refuses to acknowledge any and all correspondence. I should have read reviews before ordering. Has an overall rating of 1 star and that is only because that is the minimum allowed. Tip for consumers:Do not use this merchant Products used:None were delivered none were sent Service Value Shipping Returns Date of experience: June 4, 2022I tried calling customer service and reached someone in another country that I could not understand. That person's name was Peter who I could not understand. I received a bill and I do not owe this company any money. I asked to be transferred back to the United States so I could talk to a manager and was hung up on. I called again and was advised that there was nobody in the United States that I could talk to. Any purchases that I had made had been paid for. I will never deal with this company again. Service Value Date of experience: January 11, 2022I'm so sick of Miles Kimball. I have NEVER had a credit card with them. Yet they keep billing me for a charge I did not make. They have had me jump through hoops trying to tell them this is not my order. They have been harassing me. I NEVER had a credit account with them. I am finding a lawyer... all for $64.00. NEVER< EVER use MILES KIMBALL Date of experience: January 18, 2022Every time I try to place an order over the phone they tell you a higher price then what the item says it cost. Also when calling to place an order they tell you about a special that you can purchase before connecting you to a representative then when you tell you representative you want to purchase the item that was just told to you they up the price. They are giving a lot of false prices. Do not order from this company. Items are cheaply made and are not true to price. If you don't pay attention you will be scammed. If I could give it zero stars I would give it double zeros. Tip for consumers:If you place an order double check the prices they will scam you. Products used:There was no items. I went to place an order and every item I tried to order he changed price to higher price then what was on line. Date of experience: October 21, 2022I was actually pretty happy with the products I got from Miles Kimball. However, I just noticed today I have been charged 16.95 every month for VIP I did not select, and I am sure I deselected on the webpage. If you ever buy from them, be sure to check your bank statements the next few months after your purchase to avoid this VIP scam. Tip for consumers:Check bank statements after your purchase to avoid VIP scam Date of experience: August 22, 2023My order was $68. They charged me THREE times for a total of $207. When I called they said it was pre authorization and to deal with it. I said $137 extra is an extremely pre authorization, one that was never stated on the website. So I emailed them. Two days later I got an email that was literally HALF of a sentence "sounds like a pre". No solution. No customer service AT ALL. AVOIDE THIS COMPANY" Service Value Shipping Returns Quality Date of experience: September 8, 2023I ordered 2 simple Santa Letters for my grandkids on 11/28, In a confirmation email it gives a status, & tracking. Mine says "shipped" over 2wks passed, was told by CS, Santa letters are mailed in batches, and mine hasn't even left the building! WTF? I was told it was "Shipped", never will I do a simple order from them again when there are numerous companies out there that make sure Santa letters are on time! And will give truthful shipping status! Date of experience: December 13, 2023Unable to order online Called customer service it took forever to place the order. My bank notified me This Company charged my card 4 Times! When I called this company to cancel order they claim they could not give me a reference number. I told them I have my bank on the other line and their company must give me a reference number. Horrible experience! Order #SO******* Simona Products used:My Bank stopped theses transactions I cancelled the order Service Value Date of experience: March 29, 2023I received my pocket saw today and the blade is beaded and would not cut soft butter! The ad says it cuts "through everything from PVC pipe to wood and brick." As you can see by the picture, there is no way this beaded blade will cut through anything. Date of experience: November 21, 2020I am so disappointed! I called to place an order totalling $14.97 in merchandise. (A very small purchase.) However, by the time they added their standard shipping and other fees, the total order came to over $31.00! That is either robbery or misleading pricing! NO THANK YOU! Date of experience: November 10, 2019Due to the pandemic needed to order online cards. The cat cards as depicted were not included. Promised 4-14 days delivery. Received the items after two phone calls 21 days later and missed two birthdays. My receipt upon purchase did not include the order number. Everyone else I have ordered from during these trying times have come through in an expeditious manner with item as shown and described. Do yourself a favor, STAY AWAY! Too many other companies providing legitimate service and product. Date of experience: May 30, 2020I've purchased engraved ornaments from Miles Kimball in the past and they were very nice. This time, the brass ornament itself was cute, but the engraving quite disappointing. Not only is the lettering faint (can barely see it), but it's crooked. Don't think I'll be ordering from them again. Date of experience: January 2, 2020Anne it's because most people don't review unless they've had a bad experience, but my experience was good. I bought a couch cover for half the price the same one was on other sites. Arrived within the stated time window, with no damage at all. I will buy from them again Date of experience: July 8, 2017Place a order 04-30-2020. Post Office drop it off. Open Shipping Box item broken. Ask Mail person what to do. She replied call Miles Kimball. Get a return Postage. Sticker. Problem have been trying three days to contact miles kimball. AS soon as they ask how can i help you, and you state the problem they drop you. I can't say Im a happy camper. Most likely will throw any other books in the trash. And yes I did check the review good and bad. Now we have one more for the bad side reviews. Date of experience: May 11, 2020An item i purchased was defective, it took several calls, each one on hold between 14-37 minutes to request a refund. Chris said he would issue a refund and send out the product that was never shipped. Two months later, the product never sent and credit not issued. Called again and they lied, saying it was credited and put me on hold to speak with a supervisor, after waiting over a half hour, hung up. Terrible company Date of experience: June 8, 2018I ordered mailing labels - $30 and the print is so small and smudged, they are unreadable. If I want to return them, I have to go to my post office and pay for the postage to mail back. Then, because I didn't see a box that needed to be unchecked, I was charged $14.95 to be in their VIP club. I called customer service - they said this happens all the time. BBB needs to look at this company. Tip for consumers:Toss your money out the car window! Products used:Mailing labels Service Value Shipping Returns Quality Date of experience: June 11, 2021Do yourself a favor and just don't do business with these people. 4-8 business days means 4-8 weeks. I ordered something three weeks before Christmas and I still have not received it. Not until I filed a compliant, did I get a "your order has shipped" email, and that's most likely a lie. Miles Kimball should be shut down for their shady business practices. Will never give them my business again! Date of experience: January 3, 2017I don't have a problem with the item per se, but shipping is extremely slow. I ordered something in stock and it took them 1 week to ship--and that's because I complained to customer service. Also, the shipping method is very slow and it takes an additional week for arrival. This was my worst shipping experience with online shopping. Date of experience: July 9, 2013I have ordered from this company before with no real issues. This to. E I was so disappointed I doubt I will ever order from here again. I called to say I didn't receive my order, the representative was so rude she the tone of her voice was accusing. I was shocked... no I'll never shop this site again Date of experience: November 5, 2016I ordered a table cloth, they sent the wrong size, I waited to long to return it, I was out of luck. Date of experience: September 15, 2018Purchased seat cushions on Amazon. They didn't fit so I requested a return. Twice. No response whatsoever from the company. Now I am stuck with cushions I can't use. 37 negative reviews out of 130 on Amazon. Should have looked before I ordered. Date of experience: August 23, 2017