Christmas was only 4 days ago and I had bought some Jordan's for my husband less than a month ago on Black Friday for his Christmas present. Today I came to exchange sizes for the same style and color of shoe because the shoes I purchased fit too small. The disappointment I had was that a manager couldn't do the exchange without me paying for the full price of the shoe. This is something important to know because everyone shops on black Friday for Christmas present but foot locker's policy and poor management don't care about the customers and only care to make their money somehow. Everyone be careful when buying anything on sale at the willowbrook footlocker in Houston, TX. Products used:Jordan shoes Service Value Returns Date of experience: December 28, 2024Not keeping up with the culture no creativity is out of shirts price is too high it's better shoes and Ross in Foot Locker start sponsoring the high school in the area Tip for consumers:Foot Locker is for the people the store have the same shoes in different colors no new brands Retros Limited Products used:Shoe pants Service Value Shipping Returns Quality Date of experience: December 23, 2024So i recently entered a raffle for the Jordan 6 that drop tomorrow. Received no notification that i won went to check my entry and it told me my store pickup has expired cause i did not confirm it by 6pm. Called customer service which was zero help i have an occupation cant sit all day watching my phone and their notification system is trash not once did it pop up on my phone that i have won. All the money i have spent with this company over the years i cant believe this but they have just lost a loyal customer. Footlocker you suck your trash and will never see one of my dollars earned again in life! Date of experience: January 26, 2024I ordered Jordan shoes in September for my nephews December birthday. They arrived and looked perfect. The box said correct size (size13.5). When I gave gift and my nephew tried on and they were too big, we checked size and actual size was 2. Called to return for correct size and representative said can't return after 45 days. Supervisor told me the same thing. Very dissatisfied that I should have to suffer for their error. I will stick to shopping with Nike in the future Date of experience: December 17, 2023My wife recently bought two pairs of shoes online from footlocker. Only one pair showed up in the mail. My wife called them and reported the issue and was told there would be an investigation. They decided both pairs were delivered and is basically calling my wife a liar and thief. We will never buy from footlocker again Service Value Shipping Returns Quality Date of experience: December 19, 2023I strongly suggest you do NOT order from the Footlocker website. I placed an order for 6 items. Checked out. Received an error message that there was a problem with my order and it cleared out my cart. No confirmation email received so I went through the process again. Same issue. Error message and cleared out my cart. Third time I created an account and it worked. Yay! EXCEPT all three orders went through and I was charged for (and received!) 18 items. The return was a nightmare as well. The store was friendly - the manager told me I was the second person to come in that day with this issue. But they couldn't process the return in store - had to send it back to the warehouse. It took multiple phone calls and almost THIRTY days before they processed my full return. NEVER will by from them online again. Service Value Shipping Returns Quality Date of experience: December 22, 2023I'm not sure what you had going on this past week. Ja Morants were in stock and i go to get the zombie pair and realized my card wasn't with me, so i get home a couple hrs. Later and wow, both sizes i can wear are sold out! But i saw the message saying going fast don't wait, so mo biggie! I call my local store to see if FL would be restocking and was told no! I end up buying from a shoe broker site for $200 shipped... Not bad but damn could have just got them $70 cheaper! 3 days later i accidentally clicked on the shoes, and what do i see, both sizes are available and have now been available for days. Im pissed, I definitely would have waited if i wasn't fed fake info... Pissed and out $70 Value Date of experience: December 27, 2023Footlocker canada took my $180.80, for the order of my daughter's basketball shoes, then immediately cancelled my order eventhough all my payment information was correct and the money had already been taken from my account by way of a visa debit purchase transaction. The so-called helpline was useless, dropped my call twice, when I finally got the "right" department, they told me my money would not be returned for 5 business days (which would be after Christamas) comlpletely criminal. Either give me my kids Christmas present or give me my money back immediately. What a joke of a company! If the company I run operated in this manner, we'd be out of business. Get your act together, and rectify this situation. This is the same review I will be putting on Google. Service Value Shipping Returns Quality Date of experience: December 18, 2023Think twice buy online from footlocker after you select items that is available and they take your money then two day later I received email that items is not available and refund money take 7 business day plus items never arrived on time Tip for consumers:Never again buy from footlocker Products used:Clothes Service Value Shipping Returns Date of experience: February 18, 2024Ordered two XXXL Tank Tops for a gift. Pictured on line, both colors were shown as long tank. Both came, both were crop top length, barely covering the chest area. Called in return, told I would receive a full refund of $52.74, sent me a label to take to UPS. Took in, had to pay $2.75 at UPS store, #1 Bad Service. Then I get my refund on CC, $11.73 less than what I was told, #2 Bad Service. Just called in again, apparently because the first customer service rep didn't properly log it, I had to pay for shipping and a discounted item, #3 Bad Service. I was just told, it is what it is! Just saying, they're are plenty of other stores to shop at. Date of experience: December 6, 2023I ordered a pair of sneakers for my brother almost a week ago. It's been six business days since I ordered the sneakers I was told a little arrive in 3 to 5 and the package did not move matter fact it didn't even get picked up by FedEx and when I tried to contact customer service, customer service tried to reach out to the store. The store didn't answer customer service. I contacted the store for two days straight. Nobody didn't answer. I looked up the store on the Internet. The store was open but yet no one was answering the phone so I contacted customer service once again and they said they cannot get in contact with the store and they did not know what was going on. It took me having to reach out to another location for me to find out that, the store didn't even have the shoes so here I am waiting for my refund with nothing to give my brother on Christmas. Wonderful service footlocker! Products used:I did not end up using none of their products and I will never place an order from this store again, it’s horrible customer service and obviously nobody was able to help me, so no I’m not ordering anything we’re buying anything from them Service Value Shipping Returns Quality Date of experience: December 23, 2023I've been trying to go on their website for about two days now because each time it'll give me an error. I already cleared my cache and tried different browsers. After speaking to some beta $#*! kid on their support team I still got nowhere. You'd think their website would be easier to use but nah. I added a picture with it, I've seen that screen more times than the amount of shoes they $#*!ing have, $#*! em. Tip for consumers:n/a Products used:n/a Service Value Shipping Returns Quality Date of experience: April 19, 2022I've had 2 pair of shoes I've ordered from footlocker each time I order from them. Something goes wrong, It takes almost 30 days to get a refund. You're better off.dealing with Nike or Adidas directly... Their customer service reps are horrible. You'll sit on hold for 20 minutes to get told I don't know... One star is too good for them they should offer minus 1 star... Don't waste your time Products used:Shoes Service Value Shipping Returns Quality Date of experience: October 10, 2023Absolute joke. Failed to send trainers I ordered which were on offer, by time they forced a refund on me (seriously...I still wanted the trainers!) the trainers were then full price! Their customer service is so slow it makes any dialogue impossible, just a generic answer service. When this company eventually collapses they can read back across the reviews here and understand why it all went wrong! AVOID! Service Shipping Returns Date of experience: July 15, 2023BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know thier inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care Seriously, I would avoid foot locker, Champs, east bay and foot action at all cost. It isn't worth your time, money or sanity. Date of experience: January 20, 2022Ordered a pair of air max 270 reacts. Have been wanting a pair for a while and finally managed to get some in my size, they came and one was fine whilst the other had been worn as it showed jean marks and a cigarette type looking burn in the bubble. I am absolutely disgusting and wondering weather the person who packaged them needs glasses and the shoe is so terribly damaged that you could not miss it. Would advise no one to order from them. Date of experience: June 19, 2020Absolutely shocking experience! My delivery was apparently left with a neighbour, they had cctv evidence to show this was untrue! Contacted footlocker to receive an email stating it had been delivered. After playing email tennis and repetitively saying the same thing and providing the same details, even though they were in the email thread, I'm awaiting a form to complete to claim the money back they owe me for failing to provide the goods I purchased. I wish I had read these reviews first and not diverted from JD Sports who are by far a much better company! Tip for consumers:Please do not order from this store, read the reviews they are shocking!!! Products used:They never arrived, no delivery, no refund, no customer service! Service Value Shipping Returns Quality Date of experience: May 1, 2023I don't normally write reviews but this website is horrible. I hope someone from Foot Locker corporate sees this review and makes some changes. I'd love to spend my money with you Foot Locker but every time I go to your site, I can only browse for a few minutes before I get a spinning wheel of death or an error message. I've tried on your app and online and same thing. I've been trying for a week. Unfortunately, you've lost a customer. Products used:Kids shoes Date of experience: May 4, 2023I ordered some uggs for the fall season coming up and was excited for them to be delivered when i went to go open this box i immediately noticed something smeared on the shoe and the back of it was already roughed up and the sole had a whole Rock in it clearly I didn't walk outside with them on yet so who did and why was it ok to ship these to me?! Date of experience: September 8, 20221. Always sound like they don't want to help. 2. Can't even get any good pairs because employees lie about how many were shipped since they take it for themselves. I don't know if that's even aloud. 3. I find this really unfair too because it's the only store I know that sells the shoes i want in my city. Wait for hours before the store opens and then be told that out of the 5-8 that shipped only half got shipped and none any size above 8? Hmmm wonder how that happened. 4. Rigged, rigged, rigged. Date of experience: February 20, 2017Never order from Footlocker online... EVER! My son used his Christmas money to order shoes. We read through all of their "guarantees" and I felt it was going to be ok. Nope! The shoes came as expected but did not fit. So we start the process of returning them. What a joke! None of the proper information was online. Had to call customer service to see where to send them. Cost me an extra $26 to ship them back. We waited until it was received at the warehouse and called to see when the refund would be processed. Were told 3-5 days. Waited 10 days... no refund. Called again, got someone else, was then told 30 days! I said no way. Got a supervisor. Was told it would be processed in 72 hours. Waited 120 hours... no refund. Called again, was told another 3-5 days. I bet I will NEVER see my REFUND! They are a scam and unless you have money to give away I recommend you never use them. This is exactly why people are scared to order online. Unacceptable Footlocker! Shame on you! Tip for consumers:Do not order from them online. You will never get your money back if they don't fit! Products used:Shoes Service Value Shipping Returns Quality Date of experience: January 29, 2021When i walked into foot locker with my kid and as soon as i walked in it smelled like straight up weed, I don't want my 3 year old daughter to be exposed to a strong substance that she could get brain damage or GET HIGH OFF OF! This is outrangouse i can't beleive these people would smoke such things in a child enviroment, its just horrible and duistcusting. You all should be a shamed of your selves. You are horrible people Tip for consumers:This place reeks of weed its grows Products used:none Service Value Shipping Returns Quality Date of experience: December 13, 2023Garbage accommodation for their screw up on my package that I had to have by a specific deadline. Didn't even try to compensate for the lost time. And you all need to desperately fix the inconvenient server that runs your website. Had three consecutive problems, and on top of me never shopping with you guys again, I will definitely be sure to share this. Date of experience: January 5, 2018I bought a pair of shoes and just received 1in the box. I never seen this before. Hope they take care of my case. Couldn't speak to someone yet. Service Value Shipping Quality Date of experience: December 25, 2023I understand that in order to keep such great prices, Footlocker needs to have lots of volume, but that doesn't mean that I need to be rushed to make a purchase. Just saying... Products used:Shoes Service Value Shipping Returns Quality Date of experience: December 21, 2021