When I arrived at the door of Crossgates Mall Footlocker tonight at 7:50 PM on 03/18/24, a female employee was standing by the door and rudely denied me access. When I questioned why they were closing 10 minutes early with the gate still open, and if the white male counting the register was her manager and was okay with turning away paying customers, she replied "yes." Upon asking if their district manager was aware of this, the female employee became increasingly rude and indignant, directing her aggravation towards me. As I walked away, she continued her onslaught of disrespect, involving an onlooker/customer outside the store despite my departure. The FootLocker employee then proceeded to make unwanted jokes and remarks as I left, prompting me to turn around and address the situation. Upon returning to the store, I requested to speak with the manager. However, the female employee misrepresented the situation to the manager, implying it was merely about the store closing. When I asked for the manager's name and requested his presence at the door, he rudely denied my request. Subsequently, I filmed the encounter to document their unprofessional behavior. The female FootLocker employee persisted in her demeaning behavior towards me and began recording me without my consent, which was highly inappropriate given her instigation, provocation, and unprofessional conduct towards a customer. I hope this incident does not reflect FootLocker's culture. Such behavior was uncalled for, unethical, and needs to be appropriately addressed. Tip for consumers:Unprofessional and rude. Products used:Never got a chance to purchase because they refused to let me in the store. Service Value Shipping Returns QualitySo i recently entered a raffle for the Jordan 6 that drop tomorrow. Received no notification that i won went to check my entry and it told me my store pickup has expired cause i did not confirm it by 6pm. Called customer service which was zero help i have an occupation cant sit all day watching my phone and their notification system is trash not once did it pop up on my phone that i have won. All the money i have spent with this company over the years i cant believe this but they have just lost a loyal customer. Footlocker you suck your trash and will never see one of my dollars earned again in life!Bought a NB pair of shoes, reference 327. Only wore them 5 times, after washing them, the color faded totally. I reached out to FOOTLOCKER looking to replace them in another color or get a store credit, at least, but none of the above happened. Even worst, they asked me to reach out directly to NEW BALANCE, ignoring i made the purchase through them and not giving customer value at all. Tip for consumers:WORST CUSTOMER SUPPORT. Products used:SHOES Service Value Shipping Returns QualityI ordered Jordan shoes in September for my nephews December birthday. They arrived and looked perfect. The box said correct size (size13.5). When I gave gift and my nephew tried on and they were too big, we checked size and actual size was 2. Called to return for correct size and representative said can't return after 45 days. Supervisor told me the same thing. Very dissatisfied that I should have to suffer for their error. I will stick to shopping with Nike in the futureWhen i walked into foot locker with my kid and as soon as i walked in it smelled like straight up weed, I don't want my 3 year old daughter to be exposed to a strong substance that she could get brain damage or GET HIGH OFF OF! This is outrangouse i can't beleive these people would smoke such things in a child enviroment, its just horrible and duistcusting. You all should be a shamed of your selves. You are horrible people Tip for consumers:This place reeks of weed its grows Products used:none Service Value Shipping Returns QualityI've had 2 pair of shoes I've ordered from footlocker each time I order from them. Something goes wrong, It takes almost 30 days to get a refund. You're better off.dealing with Nike or Adidas directly... Their customer service reps are horrible. You'll sit on hold for 20 minutes to get told I don't know... One star is too good for them they should offer minus 1 star... Don't waste your time Products used:Shoes Service Value Shipping Returns QualitySo when I first Ordered my Black Nike Air Max 97 I noticed Immediately how they look like they were fake but kept pushing it off because I paid $175 of the footlocker website but then about 3 months go by and I start To see the sides of the shoe lifting and by that time I had Only wore the shoes maybe 5/6 times max smh these are pictures of what they look like now and I got Them in late March 2023 and now I only wear them maybe 3/4 times a Week for work only and I work Medical field. I would never order off footlocker website ever again and I suggest No one else do because had I noticed that lifting after buying them from the store I would have taken them back right after but I didn't want to go through the whole refund process online Smh Products used:ShoesThink twice buy online from footlocker after you select items that is available and they take your money then two day later I received email that items is not available and refund money take 7 business day plus items never arrived on time Tip for consumers:Never again buy from footlocker Products used:Clothes Service Value Shipping ReturnsAfter 3 days purchase no status updates! The customer service keep repeating the same word will take 3 days to process and 2-5 days shipping. Then on 3rd day after I pushed them then only they told you the product is out of stock! Why need to wasting customer time by giving stupid reason. First they said warehouse check. Escalate to them Second, they said the product is already hand over to courier but the J&T not update the system- find excuse and blame j&t Third- only they said is out of stock. I ask for refund. Rubbish online shop ever i have experience. Is my first time purchase here online. Think before you buy! I know not everyone having the same issue. But one of you will have a same experience as me. Sucks and Rubbish online shop Tip for consumers:nowadays so many stall open, be smart , customer is your gems! if they not satisfied the news will spread about your quality of services. hope im the last one have this issues Products used:Shoes Service Value ReturnsFootlocker has the WORST customer service phone team. I've talked to 5 different customer service agents. They continue to get my order wrong. They continue to take a very long time to answer very simple questions that any other retailer can answer quickly, such as "which store has a certain shoe in a specific size" and other similar questions. They'd put me on hold for 5 minutes after each question. ServiceEvery one has accents and most of them hang up on you if there is a discrepancy or if they don't understand your english. Products used:shoes Service Value Shipping Returns QualityEvery time I go to a Foot Locker it's always a great experience, great customer service, great products, and clean stores. Products used:Shoes Service Value Shipping Returns QualityWould give zero stars if possible, Purchased 4 pairs of trainers, had to return 3 pairs as they were not needed, was refunded for 1 pair immediately and sadly over 3 weeks later I'm still waiting for a refund of over £300, despite chatting to I think every member of customer services iam still no further forward, do footlocker actually employ humans or just chat bots as I'm still no further forward, I've contacted credit card I used and now seeking legal advice, PLEASE DO NOT GIVE THIS COMPANY UR HARD EARNED MONEY Products used:Solicitor Service Value Shipping Returns QualityFootlocker canada took my $180.80, for the order of my daughter's basketball shoes, then immediately cancelled my order eventhough all my payment information was correct and the money had already been taken from my account by way of a visa debit purchase transaction. The so-called helpline was useless, dropped my call twice, when I finally got the "right" department, they told me my money would not be returned for 5 business days (which would be after Christamas) comlpletely criminal. Either give me my kids Christmas present or give me my money back immediately. What a joke of a company! If the company I run operated in this manner, we'd be out of business. Get your act together, and rectify this situation. This is the same review I will be putting on Google. Service Value Shipping Returns QualityI WENT IN THIS STORE TO GET PANDA DUNKS, I SAW THEM IN THE DISPLAY AND THOUGHT THEY HAD IT, I COULDN'T FIND IT IN THE WOMENS AREA BUT I DID FIND IT IN THE MENS. I ASKED A WORKER IF THEY HAD WOMENS SIZE AND THEY DIDNT EVEN CARRY WOMENS SIZE. COMPANIES SHOULD HAVE SIZES FOR BOTH, ESPECIALLY ONE THAT IS THIS POPULAR.Absolute joke. Failed to send trainers I ordered which were on offer, by time they forced a refund on me (seriously...I still wanted the trainers!) the trainers were then full price! Their customer service is so slow it makes any dialogue impossible, just a generic answer service. When this company eventually collapses they can read back across the reviews here and understand why it all went wrong! AVOID! Service Shipping ReturnsMe entregaron el producto de talla diferente a la que pedí, me dijeron que las cambiase en físico para conservar la oferta y al dia siguiente al ir a tienda, estaban agotadas en web y en existencias. Me quedo sin regalo y sin oferta. Una mañana perdida por un fallo de ellos y sin compensaciones. Nunca mas!I bought a pair of shoes and just received 1in the box. I never seen this before. Hope they take care of my case. Couldn't speak to someone yet. Service Value Shipping QualityMy wife recently bought two pairs of shoes online from footlocker. Only one pair showed up in the mail. My wife called them and reported the issue and was told there would be an investigation. They decided both pairs were delivered and is basically calling my wife a liar and thief. We will never buy from footlocker again Service Value Shipping Returns QualityDO NOT order from Foot Locker if there's any chance your child's feet are going to grow within 45 day. I bought a pair of basketball shoes for my daughter in September for basketball season that starts in November. When we got them, they fit and were fine. By the time basketball season started, her feet had grown and we just needed a half a size bigger. They had never been worn but because I was barely past the 45 day return date, they wouldn't even exchange them. Now I have an expensive pair of basketball shoes that don't fit my daughter all because I was trying to get ahead of the game and be prepared. I will NEVER shop at this store again!I'm not sure what you had going on this past week. Ja Morants were in stock and i go to get the zombie pair and realized my card wasn't with me, so i get home a couple hrs. Later and wow, both sizes i can wear are sold out! But i saw the message saying going fast don't wait, so mo biggie! I call my local store to see if FL would be restocking and was told no! I end up buying from a shoe broker site for $200 shipped... Not bad but damn could have just got them $70 cheaper! 3 days later i accidentally clicked on the shoes, and what do i see, both sizes are available and have now been available for days. Im pissed, I definitely would have waited if i wasn't fed fake info... Pissed and out $70 ValueOrdered two XXXL Tank Tops for a gift. Pictured on line, both colors were shown as long tank. Both came, both were crop top length, barely covering the chest area. Called in return, told I would receive a full refund of $52.74, sent me a label to take to UPS. Took in, had to pay $2.75 at UPS store, #1 Bad Service. Then I get my refund on CC, $11.73 less than what I was told, #2 Bad Service. Just called in again, apparently because the first customer service rep didn't properly log it, I had to pay for shipping and a discounted item, #3 Bad Service. I was just told, it is what it is! Just saying, they're are plenty of other stores to shop at.I strongly suggest you do NOT order from the Footlocker website. I placed an order for 6 items. Checked out. Received an error message that there was a problem with my order and it cleared out my cart. No confirmation email received so I went through the process again. Same issue. Error message and cleared out my cart. Third time I created an account and it worked. Yay! EXCEPT all three orders went through and I was charged for (and received!) 18 items. The return was a nightmare as well. The store was friendly - the manager told me I was the second person to come in that day with this issue. But they couldn't process the return in store - had to send it back to the warehouse. It took multiple phone calls and almost THIRTY days before they processed my full return. NEVER will by from them online again. Service Value Shipping Returns QualityI understand that in order to keep such great prices, Footlocker needs to have lots of volume, but that doesn't mean that I need to be rushed to make a purchase. Just saying... Products used:Shoes Service Value Shipping Returns QualityI have had two refunds this year that takes months...yes months to recieve. But the worse part is they never inform you, you have to do all the chasing yourself. For example: it is mid October and I am still waiting for a refund for a returned pair of sneakers from March! If Footlocker read this, and by looking at the enormous amount of negative reviews here the obviously have given up, please do not reply with a "we are sorry for your experience" or "please contact us so we can rectify the issues". Too late Fottlocker...too late.. Products used:Unless you are absolutely sure about your purchase at Footlocker and have no intentions of returning the item then go right ahead and buy away. But if you need to return anything don't buy from them. You have been warned!