E. L. f. Offers incredibly low pricing, however their goods are of the lowest quality. Their brush cleanser is ineffective at cleaning my makeup brushes, and their lip plumper broke after only the second use. Date of experience: April 19, 2024I have purchased many products from this company online and have accumulated many points, yet when I redeemed my rewards, I did not receive them. Especially the gift card for Walmart. And every time I emailed about not receiving the reward I was told it would be there shortly and it's been over a month. If you were looking to use your rewards, don't get your hopes up. I highly doubt I'm ever going to see it even after spending so much money on this website. It's really sad because I really thought the after spending so much money with them I would be able to use my rewards. Such a shame. Mind you I have sent many emails. This is just a picture of the very last response on April 1 after sending the same response for a month. Products used:A huge assortment Date of experience: April 5, 2023"I believe it's important for all women to be aware of ELF (eyeslipsface)! The majority of products on their website are priced at less than $5, and they frequently offer special deals. Currently, they are providing free shipping for orders over $25! One of my co-workers introduced me to ELF, and she has purchased over $30 worth of supplies. She claims that all of the products work wonderfully and that the shipping was swift. She's become quite addicted to the site, and I must admit, I've also developed a fondness for it. What sets the makeup on this website apart is that it's not ""fake"" makeup, which appears appealing in its packaging but disappoints when applied. Instead, it's composed of high-quality substances. I apologize if I've inadvertently gotten you hooked as well... :)" Date of experience: August 22, 2023ELF Cosmetics has been a delightful discovery for me! Their products offer great quality at such an affordable price point. I've been particularly impressed with their primers and lipsticks. Although I find that some of their eyeshadows don't last as long as I'd like, a good primer helps with longevity. I love that they're cruelty-free and have a wide range of vegan options. Definitely a brand worth trying! Service Value Shipping Returns Quality Date of experience: November 20, 2023I really like ELF makeup and their 60% off sales are a good time to stock up. I've had so much bad luck with primers and foundation in my life and they are one if the only companies that agrees with my skin. They have great quality items for really discounted prices. Products used:I've used all their products. Service Value Shipping Quality Date of experience: January 27, 2023I have always been a fan of elf and their affordable product. Their customer service was so bad that I am completely turned off from the company. If you order from them, be prepared to wait way beyond the estimated delivery date with NO communication. You can't email them. You can't call them. Emailing them, you have to wait 2 weeks for a response with a different email for you to reach out to. Calling, you will wait an hour or more which I couldn't do cause I work fulltime. You can't cancel it, you can't inquire about it. I felt very frustrated and helpless. I literally thought I lost my money until I got the package randomly one day. Service Value Shipping Returns Quality Date of experience: January 16, 2023I have been using elf for many years and I will no longer use their product. Product sizes are down to half to a quarter of what they used to be and yet the prices are astronomical. What happened to this company? Old product on the left new product on the right. Old product $3 new product 16 dollars. And I have seen it for as much as 20 dollars. Date of experience: June 27, 2023I have to say that the commercial showing a celebrity receiving a gift package of the product line that causes everything she touches after applying the product to literally stick to anything she touches is NOT a ringing endorsement. It's actually stupid and I certainly am dissuaded from using the product if that is the effect it creates. DUMB CONCEPT. You do know that there are some intelligent people left in this world. Try to advertise with that in mind. Who would really want to use a product that has that effect Date of experience: March 22, 2023My experience with hair care has changed dramatically thanks to ELF Cosmetics, and I'm happy to provide them a well-earned -star rating. Finding workable remedies has been a top concern for me as someone who has battled hair thinning and loss, and Revivogen has produced amazing results. Date of experience: April 19, 2024I had a terrible experience with their customer service department after my order showed up with missing products. They were not able to refund me or offer to reship the products. I won't buy from them again and wouldn't recommend them to any friends after their customer service team was rude and was unable to address the missing products. Tip for consumers:I requested to be put in touch with management of the customer service rep and was ignored multiple times. Products used:I was missing products Service Value Shipping Returns Quality Date of experience: January 3, 2024I just bought the elf primer (power grip) for my birthday to make my day and it's auwfull I have it and it's feels super sticky and doesn't feel good at all in fact it feels like glue on my skin and it feels uncomfortable plus it doesn't smell the best Service Value Shipping Returns Quality Date of experience: July 14, 2023This is my all time favorite make up and (silly me) always bought it at Target because it was convenient. Little did I know you could just order direct AND it saves you money; I'm all in on always ordering direct now. The package came relatively fast but it was missing an item. I reached out to customer service a couple of days later to let them know and they got the missing item in the mail immediately, I mean WOW. There was no arguments, no making me feel like I was trying to scam them, nothing; just an honest apology and made it right. Hands down 10 out of 10 great experience. Products used:Eye shadow Service Value Shipping Quality Date of experience: May 20, 2022ELF Cosmetics is amazing! I had gotten an unfortunate haircut from another establishment and she spent the time fixing every detail of my hair until it was perfect. She's so skilled and so sweet. Highly recommend! Date of experience: August 9, 2022I have to wonder when I've ordered from a cosmetic company for a very long time and have had nothing but amazing experiences that some of the negative reviews are by those women who are simply angry at life. It's beyond me! I don't get it! This company has always produced good products Date of experience: February 3, 2020I ordered 10 items on their very slow and frustrating website ( alarm bell no 1). Took 15 mins for payment (repeated) to actually go through ( alarm bell no 2). Took 2 weeks for the " thank you for your payment" (no 3). One month later and Im still waiting for shipment details... I love ELF products but I've been forever put off purchasing anything from them online. Everything. Seems.To. Take. Forever. And to make it worse customer service are extremely rude, and ignorant. Im Australian, and being asked if Im an "abo wog" and if my parents where prisoners and laughing, is NOT acceptable. Date of experience: October 29, 2016I've loved Elf makeup since I was young. Their liquid eyeliner is my favourite eyeliner by far, the brush tip works wonderfully and can be reused after. Their eyeshadows where bad in 2013 but their new palettes are actually quite good! Definitely recommend Elf! Date of experience: December 20, 2018No compromises should be made on yourself. As this brand is all about helping people to become the best version of themselves.In today's world we should stand confident, this product lead to look confidence in your daily life. Date of experience: October 12, 2020I bought the Ride or Die lip balm (cheeky cherry) and can honestly say it tastes like old lady perfume. So I hit up Elf customer support to find out if I got a bad tube or something else was messed up because there is no way they meant for it to taste like this! They answered my first inquiry with a few vague paragraphs BUT they never addressed the lip gloss taste in question. I sent 2 more inquiries and have heard nothing from the company. Leads me to believe the company is $#*!e and I won't spend money with them again. Date of experience: January 12, 2022I have placed 3 orders so far with Elf. First and foremost I love almost everything I have gotten. The couple of items I didn't care for were preference issues, not quality. I wish they would expand their lines to include hair care! I wish they had more fragrance-free and sensitive skin items... I wish I could buy more from them! Second, the packaging is hands down BEST I have seen from a beauty/skin care company. Everything arrives in perfect condition. Sturdy boxes, appropriate packing material, etc. Finally, good value: affordable items in hand sizes. I can't say enough about how pleased I am to be an ELF customer. Tip for consumers:Get the mini kits to try the products. Great way to try things for a couple of weeks to know if they are right for you. Also....the CBD facial oil is great for more than faces (dry elbows, cracked heels, and especial...rough hands from months of hand sanitizing) Products used:Holy Hydration Fragrance-Free Moisturizer, Mint Melt Face Wash, 100mg CBD Facial Oil, Hydrating Face Primer and more Service Value Shipping Quality Date of experience: March 1, 2021Just bought from them the Black Friday deal and it was supposed to be forty percent off. They overcharged me and didn't send all the products. In total I got 6 lip products and was charged 50.00 dollars. I should've just gone to the store! Have sent three emails and I get nothing but promos for discounts on prods. No customer service response. They better fix this or I am going to post this everywhere beginning with my 7k followers. Tip for consumers:Buy at store! You will pay less! Products used:I entered high end because I over paid. They didn’t send all the items. Service Value Shipping Returns Quality Date of experience: December 3, 2022I went on Elf.com to search for a new toner to use in my skincare routine. My previous toner wasn't as effective as I wanted it to be in terms of removing excess oil and makeup. As I was browsing, I came across the Pure Skin collection. That's when I realized that Elf has a Pure Skin Toner made with niacinamide, oat milk and aloe juice for all skin types. I decided to purchase the product and the results have been amazing. The toner leaves my face smooth, refreshed, glowing, soft and light. It doesn't irritate my skin and it's fragrance free. It is definitely my "must-have" product. Tip for consumers:Don't forget to use your Beauty Squad reward points to get discounts on your purchases. If you don't have an ELF Beauty Squad account, sign up. Products used:E.L.F Pure Skin Toner with oat milk, aloe juice and niacinamide. Service Value Shipping Quality Date of experience: August 30, 2022The site is hard to navigate. I never received emails until I lodged a complaint. I bought quite a few products, two separate times and the service was the worst ever. After many emails back and forth, they totally ignored my complaints. Staying away from this company. There are other drug store cosmetics companies that appreciate you as a customer and offer better products. Products used:Make up Service Value Shipping Quality Date of experience: May 16, 2022I called because I had an issue with my recent online order, the rep got loud with me on the phone and was mumbling all kind of rude stuff to me "I can't deal with this back and forth all day", well resign from your current post. I didn't beg u to work there and I spent my hard earned money at your company to be treated like "nothing"?!?! After letting her know it's rude and unprofessional to speak to me like that she simply laugh, said have a good day and hang up the phone. I work for a company who values customer service and would been given my pink slip should I speak to any customer in a rude manner. Date of experience: May 4, 2016I ordered the 19 piece brush set which was supposed to come with an eye shadow pallet. The box for the brushes was torn up as if it had been ripped open and they never sent me the eyeshadow pallet. I emailed a compliant and was advised the eyeshadow was "out of stock" yet it was still for sale on the website. I was also told my item could not be resent because of shipping delays in the warehouse. Worst customer service and not high quality products. Don't waste your money. Date of experience: January 24, 2017I am from Canada and did my research before ordering online knowing that it can take 3-4 weeks for my order to arrive. The day before my order was supposed to arrive, they emailed me saying it had a delay in shipping and will take another week! I waited 1 week for my order to ship and after it was said to be "shipped", for another week it did not notify me of ANYTHING or maybe it just didn't move at all. Now they're saying there was a delay. Absolutely disappointing. 3-4 weeks already takes enough considering the fact that I paid an extra $14 for shipping for it to come faster but all that gone to waste! Will not be ordering again. Service Value Shipping Returns Quality Date of experience: August 14, 2022