If there is anything less than one star, I would give it to them! Orders never comes, kept me waiting for six days after the day I should be receiving my shipment and nothing came! They offered $50 as an apology for what happened but when they refund my order's amount, it was missing the $50! So there is no apologize! I called the customer service talked to the supervisor and send an email, they all said you should be waiting longer and longer which is crazy while the shipment has been lost with FedEx for a week.They can never help you and they can never make you feel better. This is Neiman Marcus! Date of experience: November 12, 2024Absolutely unacceptable online service. I'd give it negatives stars if I could. Neiman Marcus online orders are fulfilled by Borderfree, which is one s#!t show. This is an expat living abroad in a cosmopolitan, big urban center. I ordered an item that's over USD 1,000 on Sep. 10, and by Sep. 28 it was still sitting at Borderfree's warehouse. After making international calls 4 times to NM's customer service line and chatting with their online chat assistant for over 2 hours -- during 2 of these calls the service rep assured me that the item has already landed in my current country, only to find out that these were LIES and the item was still sitting in the warehouse in the US -- I finally had enough and canceled the order. Well, it's been over a week since my cancellation and my refund STILL hasn't been processed. At this point I can confidently say that Neiman Marcus online AND especially Borderfree are behaving like total scams. The quality of customer service -- if you could even call it that -- is appalling and I will NEVER shop from either NM or any other retailer that fulfills through Borderfree. I cannot stress enough how much of an absolute nightmare the experience has been! Be warned! Stay the f AWAY! Tip for consumers:Cannot stress enough how BAD the experience was. Never had a worse online shopping experience. Do NOT buy stuff here!! Products used:High-end fashion item Date of experience: October 8, 2024Last night, I took my son to Neiman Marcus in Tyson's Corner to go shopping in the Purple Brand area. He was celebrating his sweet 16 and had received many gift cards. While we were shopping, an elderly white lady with glasses kept following us. Despite others trying to get her attention, she seemed solely focused on us. After I complained to someone, she finally asked if she could help us. We declined, saying we were just looking, but she continued to pretend to be on the phone and follow our every move. My son ended up purchasing a hoodie but felt uncomfortable and targeted due to the lady's behavior, so we left. Tip for consumers:Last night, I took my son to Neiman Marcus in Tyson's Corner to go shopping in the Purple Brand area. He was celebrating his sweet 16 and had received many gift cards. While we were shopping, an elderly white lady with glasses kept following us. Despite others trying to get her attention, she seemed solely focused on us. After I complained to someone, she finally asked if she could help us. We declined, saying we were just looking, but she continued to pretend to be on the phone and follow our e Products used:A hoodie Service Value Shipping Returns Quality Date of experience: July 26, 2024Worst online experience i ever had. I ordered the burberry shoes 3 times and it got cancelled and I dont know why. I wont ever consider buying from Neiman Marcus anymore and I do not recommend online shopling from this store! Service Value Shipping Returns Quality Date of experience: July 2, 2024Disgusted with their customer service. My package was either stolen or lost. They REFUSE to assist me either for a refund or credit. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled Products used:handbag Service Value Shipping Returns Quality Date of experience: August 14, 2023I recently purchased a number of monogrammed graduation gifts from Royce through Neiman Marcus online. Royce's service was excellent. The products were quality in both material and monograms. I definitely will order again. Tip for consumers:it would have been very nice to have a gift wrap/enclosure card option from Royce, in which case, gifts ordered could have been sent directly to the recipient. I would have been happy to pay an additional fee to have that option available. Products used:all of the products were used. they were monogrammed and therefore non-refundable. Service Value Shipping Quality Date of experience: August 14, 2023NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it. Service Value Shipping Returns Quality Date of experience: January 16, 2024This is second time they shipped me diferent items from what I ordered. I search the skirt I received there is not found in google webs. So I wonder where they have that skirt send to me? Normally if you typing the brand and name of the clothes in google there will be a lot of company will show, but with this wrong skirt they send to me I can't find it? I will provide the first pic that I ordered and the second that I received. Date of experience: April 12, 2024Website and shipping confirmation is a lie. They will refunded and re-debit your account then send you alternative shipping "tracking" numbers before your items are actually in route. When speaking to customer service all they say is "All we can say is that we are sorry and we do not have an explanation." Products used:Ugg Slippers Service Value Shipping Returns Quality Date of experience: December 21, 2023This is the second time I ordered a product only to receive an email a few days later saying they don't actually have merchandise. AND they still have the same product for sale. Even low end stores have a way of tracking how much merchandise they have in stock. This store is a sad joke. Amazing they are still in business. Tip for consumers:Horrible company Products used:None Service Value Shipping Returns Quality Date of experience: December 6, 2023They sell product they don't actually have, charge your card, and then weeks later send an email that "due to high demand" they cannot fill the order. What company sells product they don't have or cannot get? It's the most unprofessional thing I've ever seen. Can't imagine they will be in business for long. Tip for consumers:Buy elsewhere Products used:None as they didn't have it and couldn't get it. Service Value Shipping Returns Quality Date of experience: January 11, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Saida S. New York 1 review 3 helpful votes Follow Saida S. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “I would give it a zero if possible” November 12th, 2023 The fedex driver stole my package. Sent them screenshots of the boxed teared and they still denied my claim. Prior to that, I had once returned an item to them and didn't receive my refund but a gift card instead two months later. I used the gift card and paid the remaining balance on my credit card for it only to get stolen. With zero explanation to why my claim was denied when I provided images that proved the boxed that was delivered was ripped apart. Tip for consumers:There are tons of other big department stores to shop from that actually value their customers. Shop literally anywhere else but there. The worst experience I’ve ever had from any department store. Products used:A belt Service Value Shipping Returns Quality Date of experience: November 12, 2023I purchased a jacket online from NM. When I got the jacket, I didn't like it so I returned it. I had waited patiently for a refund almost one month. I called the company and spoke to a representative who told me that it was refunded two weeks ago, but I didn't get the money back. I told the representative that there was no any refund to my bank account. She insisted that it was done. I went to my bank and a representative confirmed that there were no any refunds from Neiman Marcus. They are liars and scammers. Service Value Shipping Returns Quality Date of experience: February 6, 2024I am very pleased with the excellent experience at Neiman Marcus with Dana who goes beyond her soft people skills. She is kind, soft spoken and wonderful personality. I appreciate her warm hugs and smile. She is an asset to Neiman Marcus. Service Value Shipping Returns Quality Date of experience: August 17, 2023Ok I'm a pretty good NM customer with level 4 loyalty status so…I can get a box with my purchase! It's actually called free gift wrapping! A Neiman Marcus box with a ribbon is now considered free gift wrapping. Quite insulting to customers. If you are lower level customers you can buy a Neiman Marcus box. No pay, no box! Sorry! If you buy the box, you can pay to help them advertise! Such a deal. Sorry to be sarcastic but this totally wrong! Tip for consumers:I feel bad for the sales staff. They are helpful but take everyone’s complaints about Neiman’s petty policies (pay for a box!). This is a very high end store with low rent customer service policies. Get to know a sales person and keep going to that person…they will be kind and will helpful. But to retain loyal customers, the company should make customers feel special…not insult them. Service Value Shipping Returns Quality Date of experience: December 23, 2023Don't fall for the gift card campaigns, it's legit a scam. They will either tell you that the sale hadn't started yet (even though you put in a valid promo code) or they will send you one that is empty. Date of experience: August 31, 2023I will never order from Neiman Marcus again! They used to be the best, and now they are terrible. They did not send an item that was ordered (it was not out of stock at the time), and when I called and let them know (after 30 minutes on the phone), they told me the item is now out of stock and they will process a credit. The customer service is TERRIBLE and the wait time unacceptable for an easy fix. Date of experience: November 20, 2023Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again. Tip for consumers:If you are willing to spend $2k on a fabulous jacket for work trade shows, it had better be stellar quality and you need to be able to use and rely on it for more than ONE use! If ti's not up to par we need a FULL REFUND not to be told that because the quality sucks we can't return it. Products used:Just kept a couple of jackets that were of much better quality and had a discount applied. The Alexander McQueen people were so rude and ridiculous I just can't go back in the store ever. Service Value Shipping Returns Quality Date of experience: October 29, 2023Disgusted with their customer service. My package was either stolen or lost and delivered late. They REFUSE to assist me. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled Date of experience: July 1, 2023I have been waiting 8 days from the date given for my furniture to be delivered. Paid $250 for a white glove delivery (no option) but unable to schedule a date and time. They sent an email last week and because I didn't respond right away, the delivery date was given to another customer. I explained that my job as an attorney doesn't allow me access to my mail or answer calls when I'm in Court. Even now I'm been told that a truck might be in the area, they will have to check. This is unacceptable and from reading the reviews, a refund would be just as aggravating. Last time ordering from them for sure! Service Value Shipping Returns Quality Date of experience: September 27, 2022It took more than 2 weeks for the item to even ship out of their warehouse, let alone be received by the shipping company, in spite of their 5-7 days delivery boasted on their website. I didn't receive the item meant to be a gift in time for my friend's birthday, when I could have just bought it elsewhere if NM were more upfront about their true shipping times. Shipping Quality Date of experience: March 18, 2022Ordered an expensive bag that shipped on Nov 27 for a Christmas gift. It was received damaged and immediately returned. They would not ship a replacement until the returned was processed. It was not processed timely and the bag is now out of stock. So now I'm I screwed. Nothing they can do to help me. Last time I order anything from Neiman Marcus. Service Shipping Returns Quality Date of experience: December 19, 2021I love the cute prints and the comfort (they are like t-shirt material). They stretch and give as needed through the night. After a couple of washings I've noticed slight shrinkage, but not unreasonable. I found the pants tend to hit me closer to mid calf than near the ankle as depicted in the picture. The elastic holds it up just fine. The downside is however it's a bit expensive isn't it? Date of experience: May 22, 2014There seems to be a lack of communication between the customer service and the actual warehouse. Had incorrect items delivered to me on several occasions, but problem was eventually rectified. Overall good service. Date of experience: January 27, 2019I used to love shopping at Neiman Marcus Department stores. These days I do most of my shopping online and find the website and mobile app to be boring and not easy or fun to use. Because of the presentation, the merchandise is uninspiring at best. Time to revamp your online shopping experiences NM Team! Shipping and returns are quick and easy. Tip for consumers:Check prices on other websites before purchasing. Products used:All. Service Value