My kids have rented from various online textbook rental companies over the years but this is by far the worst. Customer service is nearly impossible to reach and they will not help you over the phone. Live chat does not work and there is very little information available to you when there is a problem. When they refused a returned (used) textbook no explanation was given (in similar condition to when received) and they charge full price. Regardless of when or how this is resolved we will longer do business with them. Date of experience: January 20, 2016They basically stole $57 from me. I sold them a book that was essentially new; bought 4 months earlier, sat unused in its original packaging in bookshelf, looked gorgeous. I packed it carefully with plenty of padding, so it would not be damaged in transit. I check the status of the book a few days later and, with no email to me to let me know, the book was "damaged" and had been "rejected". Apparently the spine of this basically new, untouched, meticulously packed book was so out of shape the book could not be used. You're probably better off going to HalfPriced Books or LITERALLY anywhere else. Date of experience: June 1, 2017Like others have stated, they'll offer you a great price only to either. Or contact you or claim your book is fake. Worked with them before on a cheap order and they paid not problem(less that $15). Now this order was over $50. I shipped the book and provided the packing slip. I'm Waiting on a response and happen to check the tracking. It was delivered on August 29th. I checked the information this morning and low and behold it's rejected. I received no communication from them and now they don't want to give me my book back because it will be recycled( they are going to sell it and profit big freaking time on a book they stole from me). I think it's time to file a class action lawsuit against these scums. Give them a taste of their own medicine. Date of experience: September 6, 2019They rejected over $80 of books in perfect condition. They effectively STOLE from me. I have ten years experience flipping books, so I'm not clueless when something is in a condition which might result in a rejection. I will never use them again, and I recommend other sellers to do the same unless they want to make a pricy donation to Bookbyte's profit margin. Date of experience: July 26, 2019Bookbyte is a thief! Please please stay away from them! I wish I could give them zero stars. They will offer the highest resale amount to lure people into selling back their books! Then they steal it from them. I sold them a brand new textbook worth over $150 I purchased from my college, order number is *******. And they sent me an email saying my book is fake. They are all thieves! You are better off sending your book to textbookrush or chegg. I have had no problems sending to them. Run away from these theives! Oh and when I asked them to provide proof of their evaluation, they did not provide any proof. I sold to a different company recently and they found water damage on one page of my book. They were kind enough to send me a picture showing the page, and they offered to ship my book back to me, or offer a lesser price. Bookbyte does not do this because they are all thieves! Please save yourself the trouble. Find another company to sell to. Tip for consumers:avoid this scam!! Service Value Shipping Returns Quality Date of experience: August 15, 2019I sent a textbook in valued at $80, in good overall condition. I even spoke to someone via their chat function to make them aware that it had been used, and they advised the condition I described was fine. As soon as they had it I received a bizarre e-mail saying Bookbyte retained the right to shut down my account for any reason they wished, and that's what they had chosen to do. I contacted them, and they advised the book wasn't suitable for resale and they'd destroyed it. Eventually through formally complaining they gave me $20 as a gesture. I'm under no illusion that this book will now be sold on for $80+, and feel very silly for trusting them in the first place. Date of experience: June 8, 2019Scammers! Don't sell to them. They paid me the quote books for one of the books that I mailed them but claimed that there was cover damage to the other book. However the book didn't have a cover because it's loose leaf. Then once I brought that up they said that the cover wasn't damaged it was because I didn't include the cover page... it amazes me how quickly they can change their story. There was no damage to the book whatsoever, every single page was included with the book. After going back and forth through email they finally offered half of the quote price, $45 instead of the $90. Service Value Shipping Returns Quality Date of experience: June 28, 2018They claimed that one of the two books I sold them was a fake. Of course it was the more expensive one. Their logic is that the university that gave us this book had fakes and we got screwed. Regardless I will be pressing charges since the original price of the book was over$150. Date of experience: November 8, 2017I have had average service from bookbyte in the past therefore decided to use them again. I sent them 3 books and the order has in "in process" for almost a month. They have my books and I still have no money. Will not use them again. I have tried to be patient and nice and have called several times and told them I did not want to leave negative feedback. However since they have not action taken I have no choice. Do not sell your books here! Date of experience: May 27, 2016I sold bookbyte.com three text books that were all in excellent condition. They paid me for two of them, but stated that the third book was damaged and not salable, and that they would recycle it. I emailed them and requested that they return my book and that I would pay for return shipping, but they refuse to respond. This is what they do; lie and tell you your perfectly good book was received damaged and that they will recycle it, refuse to return it to you, then turnaround and resell it for a profit at your loss. Do not, I repeat, do not deal with this company. They are a scam and will rip you off. Run away as fast as you can. Deal with a reputable site, such as Amazon or Barnes and Noble, whom will return your books if they decide not to buy them, and the shipping is free. This company sucks! Date of experience: September 5, 2017DISHONEST company! The first time I had an issue with not being paid for books that I sent in, I accepted it and just assumed that I had made some kind of mistake, even though I am always extremely careful about my shipments. I didn't get paid for a set of books I had sent in. I kept using Bookbyte, but kept a very close eye on them. When it happened AGAIN, I decided to contact them about it. They claim that they didn't receive one of the books I sent them, even though I am 100 percent positive I sent it in a box of four books. They claim they only received 3 of the books. After reading other peoples' experiences, I now realize they are just a dishonest company. Beware! Date of experience: January 4, 2018Will scam you out of your book and not pay you for it. Currently filing complaint with BBB Business Name: Rentu.com LLC Address: Salem, OR ******* Phone: *******500 According to another review site (http://www.resellerratings.com/store/BookByte) this is their typical MO, to reject the book and not pay you for it. Date of experience: September 25, 2017I sent my books to this company without reading reviews. It seemed to good to be true that they would buy my used text books that I paid $500 for. It was to good to be true. After over a month of waiting I haven't received any sort of payment, their website recommends that you send your textbooks in multiple boxes so that in case one gets "lost" you will at least get something. Well I don't think it was a coincidence that the cheap $5 book made it to them (yet still haven't received payment) and the other expensive books showed "delivered" then they just accidentally disappeared. They then had the gall to tell me it was my fault because I shipped them in multiple boxes which messed up the shipping process causing my expensive books to disappear. I'm certain someone else is enjoying my expensive textbooks right now because of this scam company. They also say once they receive the books they own them and you can't get them back period. So whoever has my medical textbooks right now your welcome I hope you get good use out of my donation. As for anybody reading this review I advise you to stay away from this company because they will steal from you. Date of experience: September 10, 2020If there were an option for zero stars this is exactly what this website would receive. Never order a book on this website! Horrible customer service, only through via email which is ridiculous. Weird return policy. Does not provide shipping labels for returns (which you must pay for) which is weird because other websites usually offer a shipping label for returns. Overall bad website. Stay off of this website, there is plenty of other websites that are more worth while for example chegg, bookrenter, neebo, bigwords etc. I also received an instructors edition of the book which is not what I ordered and since I have to pay for shipping I don't even want to return the book but now I have to because you can not sell an instructors edition so that doesn't leave many options for me. First time customer and all I can say is that I'm disappointed in this company and will NEVER use it again. Thanks bookbyte for a horrible experience. Read reviews before purchasing anything online, because if I did I would have never ordered from bookbyte. They have all negative reviews for a good reason Date of experience: September 21, 2014I have sent several shipments to Bookbyte. Each time they claimed damages to books (such as highlighting, bent pages/corners, or written in) that were still sealed in the mylar/saran that new books are wrapped in. These books were brand new! One shipment they claimed to never have received so they never paid for it. However, the package was not returned to me and the post office reported it as having been delivered. I decided to try them one last time several weeks ago. I sent them a shipment of 14 books -- all in one box. They claimed to have received only 8 of the 14 books even though they were sent all in one box! Moreover, while other companies process my shipments within 48 to 72 hours, Bookbyte had my shipment for two weeks after delivery. Then they delayed payment (for only 8 books) for another 10 days. When I have called, the "customer service" people have been dismissive. Basically they will tell you too bad. I have seen numerous other similar complaints on various websites by bookbyte customers, so it is clear that this treatment is a company practice. Certainly they are making a lot of money off of customers by claiming damages and/or non-receipt of merchandise and then reaping undeserved profit off of those items. Please file a complaint with the Better Business Bureau if Bookbyte has treated you poorly. They have a very misleading A+ rating right now which needs to be remedied in order for them to engage in honest practices! Date of experience: September 23, 201010/10. Thank you for your online service. I have tried other alternative services but none of them even come close to yours Date of experience: October 17, 2021On nov. 27th, I sent two books to this company for sale. If I knew this information about this company, I would have NEVER sent it. I'm pissed! Date of experience: December 16, 2016I found some cheap textbooks here and they ship out really fast! =) Date of experience: August 5, 2011