Good: They keep their promises, and replaced the plants without issues. Plants are very reasonably priced. Compared $8 with $25 at other places. Bad: Takes forever to get the plants. All shipping materials need to be kept in order to return the item. Returned shipping is on the buyer (cost me over $10 to return). Ugly: The first shipment arrived dead, the replacement was alive but not that much better. Conclusion: I am giving them 3 stars to account for the combination of dead plants (1 star) and returns (4 stars). Buy at your own risk. There are people with 5 stars experiences with this company, so it's like buying a lottery ticket. If you are patient and willing to take the chance... Tip for consumers:Don't!! Products used:Plants Service Value Shipping Returns Quality Date of experience: October 11, 2021I brought 3 Giant Asian Pear from Direct Gardening Last year, on there website it's said this Pear tree produced 3 pounds per fruit and they're self fruit. The tree doing good, but they have thorn and leaves are very small and the leaves color is purple and red. I messaged them but they never answer my question they just give an excuse. I'm thinking it was a Bradford pear. They're dishonest. Do not buy from this place Tip for consumers:Stay away Service Value Shipping Returns Quality Date of experience: November 25, 2021I would give 0 stars if I could! Ordered Purple fountain grass. Order came Dead and would not grow after it took 8 weeks to be delivered. Emailed cust service with no reply. Mailed backed receipt for a refund with no response. Only thing this company is good for is taking your money. They DO NOT HONOR Warranty. Tip for consumers:Shop somewhere else! Service Value Shipping Returns Quality Date of experience: October 13, 2022I ordered red birds in a tree and never heard from them until more than a month later when I emailed them asking where my order was. All of a sudden, my credit card was charged, and sometime later, I received dried up, absolutely dead plants. It would have been funny if I hadn't paid them actual money. I contacted them immediately and was told to return them within 10 days in the original packaging and send them with a return receipt. I did EXACTLY what they told me to do, and I never heard from them until I yet again emailed them. I was pretty much told to f off. If someone out there wants to start a class-action lawsuit, I'd be willing to go in on it. I don't have proof of purchase because I never received an order verification. They probably do this on purpose. My credit card, however, was charged, and I have the USPS return receipt. If you want to be parted from your money to receive nothing of value, then by all means order from them. Service Value Shipping Returns Quality Date of experience: May 16, 2022My plants are dead! I spent a lot of money for dead plants. This is bull crap and I will not be ordering for them again. I ordered them back in may and i just received them today. The ones that show up on time still haven't done anything Products used:Plants Service Value Shipping Returns Quality Date of experience: July 16, 2022I purchased begonia and geranium plugs at the beginning of the year - I was more than delighted with my purchased - a young lady called Hannah added to my overall positive experience - The plugs were delivered as anticipated - they grew well - they provided a great show of colour from mid July to DAte. In fact I am preparing beds for spring and am having to dig up begonnias in full bloom. More than pleased with my purchases. Will be ordering more for next year Products used:Plants Service Value Shipping Quality Date of experience: October 4, 2021These folks are scammers. I received the bare root stock I ordered. One was a dead stick and one but on buds and then died. I sent back the original shipping label as directed and didn't hear anything from them for about 10 months. Then I get a $5 replacement certificate only good for merchandise. I get it day after day. I finally send them a copy of their guarantee. The I get an e-mail from from "Dutch Gardens" with a "case #" that says they are looking in to it. The next message says that they have made the hard decision to sell to Gardens Alive! With links to buy from them. Beware this business! Happy gardening. Tip for consumers:AVOID Products used:Could not use the product sent Service Value Shipping Returns Quality Date of experience: May 15, 2022New owners - same crap, unfortunately. If you order something, do not be surprised if they are suddenly OUT OF STOCK or DO NOT deliver it. If you try to change your order, or pursue it vehemently, THEN they will tell that it is too late - that the order is out for delivery. THIS has occurred multiple times. NOT a coincidence. Plants arrive in terrible condition, because they have been in the mail for an entire week. Almost nothing survives. Customer service continues to be awful - and billing is off. I have nothing at all positive to say about this company. Never before have I had such terrible service. Tip for consumers:Terrible service, terrible shipping.....implies huge organisational issues. Products used:Live plants in theory - dead plants in reality. Service Value Shipping Returns Quality Date of experience: December 12, 2022My wife put in an order Fall of '21 for Spring shipment. Nothing shows up. She's calls them- "sorry, order was lost" She reorders. We are in the middle of July. She still has not received anything. Stay far away from this store and their empty promises Date of experience: July 13, 2022I ordered multiple items and the delivery instructions said to deliver to the rental office. I went on vacation for a week and came home to my order on the porch with Texas fried plants I sent them pictures of all the plants in and out of the packaging but you have to send them back the shipping label. By the time they responded I had thrown it away. This used to be a great company. V Products used:None they were dead Service Value Shipping Returns Quality Date of experience: February 26, 2022We ordered 5 Corydalis Blue Line plants at $11.00 each. What we received was dirt. There was no sign of any plant material in any of these packages. I asked for a refund... but was told I could have merchandise credit or new plants. This company will take your money gladly but will not refund any. I will not purchase from them again. Buyer beware! Tip for consumers:Buyer Beware!!! Products used:Plants Service Value Shipping Returns Quality Date of experience: April 12, 2022Long delayed shipment ordered April 2020 that arrived end of July. Dead plants. I kept emailing to cancel my delivery as it was getting too hot for any plant to survive. No customer service. I paid for what survived and a pot I ordered. I contested payment with the credit card company because I didn't want to pay for dead plants and wrong items. I ordered a blue rose and it's white. I keep getting this letter from a Carol Tarbox threatening to take me to court as she wants me to pay a $80+ balance for their incompetency in sending me plants that were dying and had no chance of surviving the summer heat. This has been going on for a year now. I sent them all required shipping labels for the return. She refuses to give me a phone number to discuss this issue. From all the reviews I've read, BBB should close this company down. I am very frustrated as I have never dealt with a more dishonest and incompetent company like this who is still hounding me for payment for dead and wrong plants. Tip for consumers:Buyer beware. I was scammed. Products used:Potato pot and a couple small plants that didn’t die. I paid them for these. Value Date of experience: September 26, 2021I hadn't seen these reviews or I would have never ordered from them. I ordered carnation plants from them came in a plastic bag all bunched together and already mostly brown. I thought I'd still plant and give them a chance we'll they never grew. Don't buy from this place. If you want to receive really nice plants try Brecks my plants I ordered later from them were really nice. Date of experience: May 22, 2022I ordered five plants and while shipped promptly, it was not in their growing season. Plants were scragly but I managed to keep them alive through the winter. Unfortunately, they did not thrive and had to be discarded. I kept the required guarentee documents (original shipping package and labels) and mailed them back for replacements. Never heard back and phone contact is impossible. DON'T WASTE YOUR MONEY! Date of experience: May 22, 2022Terrible retailer. Their stock was crap, packaged poorly and had to be replaced. And their customer service is worse. They may have cheap prices, but you get what you pay for. If looking here - stay away! Date of experience: April 17, 2020They would not refund the shipment which took entirely too long to receive and stated that if you do not send the shipment back within 14 days no refund... thats bogus. The shipment took forever i tried to have a refund done thru my credit card and they disputed it and miraculously after the shipment took forever it finally arrived... all items did not grow and were dead. Again I requested a refund without any resolve. $#*!ty customer service, I mean customer service non-existent. Then I sent back the label as they require and requested immediated shipment or refund, I got a response I would have to wait until Spring of 2022. This is unacceptable behavior and unethical. I have filed a complaint withBBB and I expect to see the amount refunded in total or to go as far as I can to make sure that nobody ever uses their services again as its a big SCAM & RIPOFF! Tip for consumers:Do not patronize this company or submit an order as you can kiss all of your hard earned $ off if you do!!! https://www.directgardening.com/ Products used:variety of plans without any consumer protection to get a refund if the quality is substandard which it is sub standard all were dead or broken when received no consumer protection with https://www.directgardening.com/ Date of experience: October 6, 2021Is there a way we can sue this company for stealing our monies? How many customers ave they fooled of taking monies and delivering trash. I mailed the original shipping label for replacement as per their policies after sending me trash dead plants last June. They emailed me and replied replacement will be this fall. Then they sent a card with a different response that they will mail replacement on Spring 2022. In other words after ordering on March, they will probably send after a year. Maybe never and they are laughing their way to the bank. Products used:Nothing Service Value Shipping Returns Quality Date of experience: September 17, 2021They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess! Tip for consumers:It’s not worth it go somewhere local or more reputable online these guys are shady Products used:Bought privet hedge received Siberian elm Service Value Shipping Returns Quality Date of experience: February 18, 2021They waited until July to send my March order. It takes a week or more to get an email response from them and they don't list a phone number. I asked for a refund or for them to actually ship my order countless times between April and May. Of course no refund and I'm never given shipping information. I had already given up on them and disputed the charge by the time plants arrived dried up and dead. Worthless and a waste of time. Date of experience: July 17, 2020I wanted to rate this as ZERO. I ordered my plants and within 15 hours I called to cancel the order. They said that they can't cancel the order over the phone, I have to send them cancellation request via email. I did so. I remember that it said processing time is around 2 weeks. But all on a sudden, 2 days later I received an email that mentioned my order is been shipped. Surprisingly I received my order within very short time. Both of the plants were tiny dried broken sticks with fragile/brittle roots. They came in a plastic bag without any hard box, without any stick to protect the stem from breaking. I thought their plants are comparatively cheaper than others. But what ever I spent is a total wastage of money and time. Date of experience: November 19, 2019Waited a month for trees I liked so much good price. Hello red flag! Finally got them looked a kid pulled then out of the ground no roots and they were BONE DRY. They won't answer the phone always busy bull$#*!! They steal people money the tricky way. They are sending u plants. Never buy from this place. Buyer beware! Date of experience: June 11, 2018Poor quality product (twigs sold as trees, etc), not shipping all ordered, not responding to emails, their phone always busy (practically no phone). So, better be safe than sorry. Never order anything from this co/site. Rating should ZERO! Date of experience: April 8, 2020This site must survive because people like me didn't read their reviews. When I opened the order for crimson thyme (placed a month ago), I found a small brown, brittle, and very dead root. Never trust a nursery who thinks living things can live for weeks in a plastic bag with no moisture, soil, or light. Date of experience: May 26, 2018Direct Gardening shipped me 6 bare root Fairy Roses. One was dark brown and had been dead for some time. Two were 3 inches instead of the 8-10 inch size offered. They charged me $9.99 to ship me... among other things... a dead shrub. When I requested a shipping refund... they refused. Do not deal with this firm. They are not reputable people. Date of experience: July 6, 2018The worst experience ever. Getting in touch is impossible. Order was placed almost a month ago. No email confirmation, no shipping updates. It's like this company doesn't even exists. Emails are not never answered. Scammers big time! Be aware and stay away! Date of experience: April 22, 2020