Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin. Tip for consumers:Clinique offers science-backed skincare Service Value Quality Date of experience: August 26, 2023Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin. Service Value Shipping Returns Quality Date of experience: January 10, 2024I was searching for a skin health management line a long time back and I went over Clinique. I am so happy I did. Their items make my skin look splendid, clear, energetic, every one of the superb things you need for your face. Service Value Shipping Returns Quality Date of experience: December 6, 2022Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack. Service Value Shipping Quality Date of experience: May 31, 2023Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good. Tip for consumers:Fix the damn website Make the rewards program friendlly. Don't email me threating that my rewards are going to expire. NOBODY does that!!! and also nobody makes customers buy a product to use the rewards. That is just greedy and not customer friendlly Products used:I use all Clinique products Service Value Shipping Quality Date of experience: February 5, 2024Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress Date of experience: September 11, 2023Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it. Service Value Shipping Returns Quality Date of experience: November 23, 2023The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account. The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What? The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding? What an awful customer experience on this planet! Be prepared when you try to use their customer services. Service Value Shipping Returns Quality Date of experience: November 26, 2022I was looking for a skin care line years ago and I came across Clinique. I so glad I did. Their products make my skin look bright, translucent, youthful, all the wonderful things you want for your face. They have samples you can try too. Right now, they have 30% of site wide. Just an example of the type of promotions they have all the time. I really hope you try their products! I'm so glad I did! Products used:All of there skin care line and many of their cosmetics as well. Service Value Shipping Returns Quality Date of experience: June 22, 2022Clinique.com is the WORST online company. The website blows, customer service is grossly incompetent and their rewards program is a joke! Someone hacked my account and all their service rep could do was recommend changing my password and removing my cc#. I was on the hook for the $200 in products that were ordered and shipped to TX (I lived in CT!). Four months later I decided to give them one more chance, I placed an order and used PayPal for payment, got an email the next day saying "sorry, we can't complete your order, call us". Screw Clinique! It is now my mission to warn others of their incompetence. Stay away from this site and save yourself aggravation! Date of experience: October 30, 2019Truly excellent site! Guaranteed to find tons of gifts here! I ordered from them 4 times this Christmas and each time the item shipped and arrived in incredible time. They even threw in a free pack of cola bottle jellies :D Their website is very user friendly and professional Date of experience: July 17, 2014I'm seriously picky about what goes on my face and have adult acne, with Clinique foundation on, you can't even tell because the coverage is absolutely wonderful. And it's worth the price. Great value and a bottle can last me six months of use! Date of experience: August 18, 2016I have been a Clinique user for years and decided to try the convenience of online ordering! The first time went smoothly but my current order was one of the most frustrating experiences, firstly many specials keep popping up which are difficult to get rid of even if you select X, then the search engine is slow and keeps freezing and also knocks you off the line, so you try again and again. Then you are congratulated on your points, plus 30% spring discount is offered, as soon as you select redeem, the 30% is erased. I don't expect 45% discount but overall if you want customers to use you online facility, make it user friendly and an easy process. This purchase took me more than an hour to hopefully purchase the lines I needed. In addition you are thanked for completing a customer review and rewarded with selecting 4 magazines, only to be requested at the end to pay $8 dollars, really! Suppose the proof is in the results. Let's see if my products actually arrive and are correct Service Date of experience: March 15, 2021I will never shop with them again! - good vendor should not rely only on the quality of their products but also give a good service! Especially when the products are expensive! They did not want to help or showing like they care while I have contacted them few times regarding my return and refund. Products used:facial cream Service Value Shipping Returns Quality Date of experience: May 27, 2022This is one of the worst company available online. Any other customers using this companies product then please make sure that the chosen one is good otherwise avoid it. They will waste your time and money. Because this company not consider customers needs and wants. Their products are with high price and poor quality. I have gone through with several review sites to know more about this company but I didn't find good reviews. Date of experience: September 19, 2014Offers from the proven reliable online store Clinique, it is he who represents the bestsellers that are chosen by millions of people around the world, including me. I will not change this brand and do not recommend it. Thank you for the quality product. Service Value Shipping Date of experience: December 19, 2021I have been looking for something like Clinique for years. My skin has never felt and looked this beautiful since I purchased a few of their skincare products which lead to me getting pretty much everything they have on their line lol! Thank you so much Clinique. I seriously don't know what I'd do if I had to live without you again! Date of experience: August 11, 2020It's not that affordable for me but every woman dreams of being the most beautiful and look in the mirror with a smile ans inspiration. I choose this cosmetics and am ready to pay to remain attractive for my own self first of all. This cosmetics is of high quality. Don't save on your appearance, girls! Treat yourselves with the best! Service Value Shipping Returns Quality Date of experience: April 10, 2017Save on a road rage! I receive my order of an eye shadow with a finger nail running right through it! Colors on the computer screen does not even come close to the actual ones they have in their stores. The lighting is very poor when you walk into the mall despite them giving you the table lamp and the best they can do is give you a few samples to take home with! You would wish they could get their act right on the spot since these are luxurious cosmetics! However, they are more than happy to take your money and even more to give you the refunds! And then they play it up to win you over! Date of experience: August 29, 2019Regardless of the commodity, it is still of good quality. You pay extra, but the difference is visible on your face! I am normally allergic to face ingredients, but Clinique products do not irritate my skin in the least. I believe that different skin types need different items. And I'm well aware that one brand's goods would not suit everybody. However, almost all Clinique drugs are effective on me. Date of experience: March 24, 2021My sister got me Clinique perfectly happy for my birthday I sprayed it on me and started coughing and gagging smells like a dead dog I only wear a beautiful she is a full-blown pothead so I can understand why she got me this Date of experience: November 23, 2023I have used Clinique all my life and their products are great. Clinique.com has the worst customer service. I've been trying to redeem a gift card for over a year and their website is faulty to where it doesn't take it and tries to bill my credit card instead. I have called about five times about the same issue and there phone agents are not knowledgeable, unprofessional and if they don't have an answer to my question, they hang up. Today was the last straw! They now are saying they are having system issues and are unable to take the gift cards. What happened the last four times I called? This is daylight robbery! Date of experience: February 19, 2020Clinique provides a wonderful assortment of items. They take the time to ask you questions about your issues and what goods you're already utilizing before giving you the items you require. They also give you numerous samples that you may take home to see whether you have an adverse reaction to them. They were quite helpful in answering all of my problems and recommending solutions that were extremely beneficial. Date of experience: December 22, 2021Their products are terrific - truly. Absolutely no complaints. But good luck trying to get their site to give you the free products that they promise. And they send you misleading advertising eg: 15% off and then you find out after the order is made and you call the Service Line that you "don't qualify". This is the kind of gimmick that was made infamous by banks, insurance, and auto companies. I suggest buying their products at Sephora. Tip for consumers:Don't bother Products used:Did not buy - cancelled the order. Service Value Shipping Quality Date of experience: July 26, 2022I don't think that Clinique really lives up to all the hype. I have porcelain skin, and none of their foundation is light enough for my skin, and if I wear it it turns me orange. I bought some mascara, and it was okay. Not very impressed. They do have some very pretty lipstick colors though. Date of experience: June 28, 2015