I WILL NEVER...I MEAN NEVER! USE this company again for a car rental. There is no reason to keep charging my card one month after my trip ended in the UK. I reside in the USA. Just because you have my VISA number that does not give you permission to add anything to my card. I never received an email or anything just another charge on my card. NO explanation for what they might be charging for. AND by the way your desk girl was so unprofessional upon turning the car in. The two working when the car was picked up were very good. I would suggest never using AVIS CAR RENTAL. Deceitful for sure Service Value Shipping Returns Quality Date of experience: November 20, 2024DO NOT RENT FROM AVIS. MULTIPLE TIMES THEY POST AFTER THE FACT CHARGES ON RENTALS CLAIMING DAMAGE OR DIRT, I HAVE HAD ONE TOO MANY EXPERIENCES THIS TIME --BEING THE LAST--WHERE THEY RENTED ME A DAMAGED CAR---DID NOT INSPECT IT AND THEN TRIED TO CHARGE ME. THEN WHEN THEY SEE REVIEWS LIKE THIS THEY ANSWER ON THE REVIEW TO MAKE IT LOOK LIKE THEY WILL ACTUALLY DO SOMETHING ABOUT IT --THEY WILL NOT. RECENTLY I CANCELED A RESERVATION. IT WAS NOT PRE PAY. THEY CHARGED MY CARD ANYWAY AND IT TOOK WEEKS OF BACK AND FORTH TO HAVE THE CHARGE REMOVED. NO ONE HAS THAT KIND OF TIME. ABSOLUTELY THE SINGLE WORST CAR RENTAL COMPANY. DO NOT RENT FROM AVIS Service Value Shipping Returns Quality Date of experience: November 8, 2024I would prefer to write a minus 5 stars review on AVIS. I rented a car in Main more than a month ago. The car was basically parked most of the time, since I was attending a workshop. I returned the car at the Bangor International Airport; nobody was there to receive the car or provide me with a return receipt. Last week, I got a letter saying there was tire damage and that my card was going to be charge an additional $83.00 dollars. They never provided prove of the damage (photos or video), which make me wonder if this is just a business practice from AVIS to drive more revenue. Nobody checked the car when I returned it, they charged me extra money without proof. I am guessing they do this regularly to many people across the US, so how much extra money they are bringing to their business? If you want to charge me more, the least you could do is to show me proof of the damage. I'm not happy and will never use AVIS again. I no longer trust them...and I will challenge the credit card charge. VERY disappointed. Products used:car rental Service Value Returns Quality Date of experience: October 20, 2024Don't rent a car with Avis. When I rented a car, I was offered insurance which I declined. It's written in the agreement. When I got back I got a bill with the insurance added. An extra $300. After talking to several people at Avis, they told me they could only refund me 50 percent of the charges. This is simply theft and illegal. Don't rent a car from this company. Products used:car Service Value Returns Quality Date of experience: September 23, 2024NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway. LOTS of black smoke and leaking oil. Car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom. Police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company. Service Value Quality Date of experience: September 8, 2024The absolute WORSE car rental location (Fayetteville, GA) I have ever experienced! I paid for a rental (three weeks beforehand), and when I showed up for my rental, the counter clerk informed they had given my rental away! They informed me and my friend that due to us being an hour late, they gave the car away! Not only was this a contractual fault, but this is also unconstitutional for a pre-paid customer! It's a holiday weekend and the car was prepaid, yet they made an "Executive" decision to give my car away. This act is a BREACH of the contractual terms! The contract states that a rental hold (prepaid) has 15 hours before declared a 'No-Show.' As a paying customer who is technically under a contract, how is this justified?! There are many car rental companies out there. In an economy that is already difficult, PLEASE do not rent from an unethical company like Avis, and DEFINITELY DO NOT rent from this location! This company is a class-action suit waiting to happen! Tip for consumers:The company did not try to fully rectify this issue. Pure maleficence!! Service Quality Date of experience: August 30, 2024This location with agent KURSHANTE is absolutely horrible. She is rude, disrespectful, and needs to be proud of the job she chose for herself. To add, she arrived late to work and entered the building with a chip on her shoulder. Howard and Andrew were helpful and courteous. However, the outrageous behavior of Kurshante results in a 1 rating. Sorry, someone hurt you. Avis, shame on you for keeping employees around like Kurshante. I know times are hard Avis, but you can do better, too! Let me add, this was my 3rd rental in the past 3 weeks with Avis and this last experience has left me feeling disgusted. Smh Consumers beware. Tip for consumers:Avis should take more pride in who is allowed to work for the company. In addition, reach out to a customer with reassurance that this will not be acceptable or tolerated. Products used:Rental car Date of experience: July 10, 2024Guys I would suggest not to do business with Avis cause on my side they've been overcharging me and nobody from customer service knows where the charge comes from while on my bank statement it shows that it is from Avis, I even tried to get help at the location where I got the car from and they only see the current charge they are supposed to charge me with every week. My weekly charge is $ 323.64. Starting on july 22nd, 2024 they started overcharging me. They overcharged me $22.87 on that day and I received back on July 27th $16.18. On July 29th, 2024 they overcharged me $ 137.22. Here are the proofs. Tip for consumers:No Products used:Car Service Value Shipping Returns Quality Date of experience: July 29, 2024I've been a loyal customer of Avis and have Avis Preferred status. I received a letter after returning my latest rental to the OAK location that I'd have to pay a $450 cleaning fee for "excessive dirt and sand" with "heavy severity." I rented the car for 11 days and drove it 1,500 miles with 5 people in the vehicle. We took great care to minimize messes in the vehicle. We wiped our feet if there was dirt and didn't eat anything in the car. The rental was in the San Francisco area which is known for car break-ins, so we hardly put anything in the vehicle and had nothing visible --- it was completely cleaned of belongings upon return. There was what I consider a normal amount of debris from 5 pairs of shoes going in and out of the vehicle for 11 days, certainly not more than a 5-minute vacuum could take care of. We've vacuumed rentals in the past when we felt they were excessively dirty, but this was not. I've appealed to Avis through multiple channels and have gotten nowhere, each time with them citing photos of the vehicle that do not show it was excessively dirty. At one point they told me that it's my job to clean the car before returning it. Their terms do not require cleaning, but say you'll pay a "reasonable fee" for cleaning if they determine it's excessively dirty, which was not the case with this rental. I can't trust Avis anymore because I can't roll the dice on whether my next rental will cost $450 extra, and I won't do their job for them to make the car spotless for the next customer after I've paid a full rental fee. Products used:Car rental Service Value Shipping Returns Quality Date of experience: June 25, 2024Rented a car from Avis at palm beach airport…returned it 1/12/24. Received letter today saying that it was returned with dog hair and they were going to charge my credit card $450! Called to say no way, I had no animal near that car! Looked at pictures that were taken and they said "oops" you got that letter in error, it was a different person