I asked if I could by "one of each" CZ earrings for my left ear, pierced. Clerk said yes then charged me $171 for the two pairs. She lied and robbed me without apology. Tip for consumers:Clerk should be retrained. And always apologize when they are wrong. Products used:Earrings Service Value Shipping Returns Quality Date of experience: November 24, 2024Store Manager In Springfield,Tn need to be fired immediately! Terrible Communication, Horrible Customer Service. Her name is Natalie Garcia Tip for consumers:Horrible experience Date of experience: December 4, 2024Employee name Sharon in this location is great. Very helpful and friendly service. She also have happy energy which helps when she does my ear piercing. I just want to acknowledge Sharon for doing a beautiful job. Service Value Shipping Returns Quality Date of experience: May 22, 2024Took my child here to get their ears pierced everything was going well then The second ear once done my child complained that it was way to tight they say it just feels that way I said are you sure because paying $80.00 is not cheap. The next morning their ear was swollen 3 times the size so I called them back they said my child must be allergic to the metal that doesn't make sense the other ear was just fine. Asked if I let the ear heal would they charge me again they said $50. They were not helpful and they knew it wasn't the metal as my child complained it was extremely tight. Took my child to a tattoo place a week later not only was it cleaner it was quick and less painful. Oh and it only cost $30. Not one issue with the same metal. Products used:Earring Service Value Returns Quality Date of experience: June 16, 2024If I could rate zero stars, I would! I was excited to take (3) of my Granddaughters to get their ears pierced at Claire's in November and they were patiently awaiting their coupons for free earrings. We have never received any coupons and they claim they have no record of the piercings even though we had to complete a waiver for each girl. I'm now being told by customer service that because I paid in one transaction/one receipt that only one of the girls will be eligible for the free earrings. This sure would have been nice to know when the store happily collected $240 from me. False advertisement at its WORST! Date of experience: January 11, 2024We took our 3 year old to get her ears pierced to Claire's bc she begged us to. Everything was going fine until the teenager piercing went to pierce the first ear and didn't do something right. She ended up pinching my daughters ear with it and no earring went in. My daughter was screaming and saying "no,no,no!" So I said "we can't do this, she doesn't want to now." The teenager told me she already opened the earrings so I'd have to pay?!?! My husband told her it was because she messed up that our daughter didn't want it now. Eventually she said she'd write the earrings off but I will never go back. Date of experience: February 4, 2024So my daughter went to have her ears pierced for the first time. She's 9. You can tell they are uneven! And I know for a fact that you guys do not train them properly. But yet you have them tell people that they know what they are doing! You really might want to get it together and train your employees right, especially when they are piercing people! I know you can afford it with all the overpriced merchandise not to mention the price of piercing and the jewelry! The only reason we took her to your store is because she likes your store and I thought well maybe they got their act together with ear piercing...NOPE I was so wrong! We won't make that mistake ever again! Service Value Shipping Returns Quality Date of experience: February 8, 2024I placed an in-store pick-up order and it was canceled due to "unavailability", but, yet, despite several requests, they won't return the $10 reward I used on this order. Customer service is useless and inept. Won't be shopping here again. Service Date of experience: January 10, 2024I got my first piercing in August and I have cleaned them two times a day every single day with their cleaning solution. It is December now and despite how often I clean them or what solution I use they have been infected since September. Service Quality Date of experience: December 18, 2023These employees are all Karens! They had the audacity to call the police on a black coworker trying to get her arrested to cover some BS. The Managers are unprofessional, always asking their employees for money, and they always looks as if they are on drugs. The store needs to be investigated and closed. The fact that you would secretly call the police to get an employee fired is disgusting. Please fire these Karens! Date of experience: January 25, 2024Too overpriced and not good quality, same stuff can be ordered by Temu or AliExpress for CHF1. Also no signs about the return policy! Only after you buy something the cashier informs the return policy is on the receipt. Staff also unfriendly. Will never return Date of experience: December 29, 2023I visited the Claire's store in Cielo Vista Mall in El Paso TX and the cashier was extreamly rude. I was there with my 3 girls mind you one is a toddler and she was rushing me the entire time I was trying to check out. The kids had received money for Christmas so I asked her to remove some items as they were past the budget and the cashier was annoyed and bothered. Other than the extremely high prices and the horrible customer service enough for me to not ever go back. Service Value Quality Date of experience: December 29, 2023Claire's is a horrible place. They pierced my ear and they did it so bad that one it got infected and two it's at an angle. Now it hurts so bad to put an earring in my ear. I said just no one ever goes to Claire's ever again it's a bad place. It happened to the same thing to my mom my sister my grandma and my cousins. NEVER GO TO CLAIR'S! Products used:Earrings Service Value Shipping Returns Quality Date of experience: December 30, 2023Never buy earrings from this place. I bought three pairs of earrings from Clairs. The first and the second were okay, but the third one covered one of my ears in blood and both of my ears had to get repierced. Date of experience: February 29, 2024They can pierce ears but according to the clerk, they can't put in earrings you just bought there. Also no returns, including unopened with receipt. This was all blamed on state laws that do not exist. Several other places offered to help me put those earrings in and I didn't even buy them at their store. I'll never be back. PS getting another set of piercings in my ears...across the mall, never in Claire's again. Tip for consumers:Vienna WV store..first week of October 2023 Products used:After a month I was finally able to get the earrings put in. I had my daughter do it with tweezers. She wears huggy hoops also, so she's good at it. Service Value Returns Date of experience: October 24, 2023I recently visited store #5777, Erica was amazing. Customer service exceptional. I live in Texas, never met her before. She explained to my minor children who now have 3 sets of ear lobe piercings each, the proper maintenance for their ears to prevent infection. It seemed if she genuinally cared about their well being and she kept a smile the entire time! Products used:piercings Date of experience: August 14, 2023Worst service ever gets no stars from me, ridiculous I will never go in store or online... Keep telling me to wait and they can't find my shipment Ive forwarded on all details and. Proof and still no word just repeating the same email... Date of experience: June 10, 2020Every time i went there there would be a worker who would cuss at us, kick us out or make us put our bags down. We did not do anything but look around and talk about how cute some of the products were. Service Date of experience: November 22, 2023This review is more about a Manger aspect of the business as customer service on my behalf was awesome! There is absolutely no room for growth even if given the opportunity. I was given a ASM position only to constantly ask to be trained for this position. I started training on my own before so (by looking through books and completing financial figures). They are looking for someone to make money ONLY. They will only keep the same people on board and run everyone else off especially if you constantly show improvement. Your best luck is to keep great customer service you may need that in the long run. Just take pictures, notes, screenshots, and everything absolutely everything that will help you at the end. For I was deliberately lied on discriminated and humiliated before being terminated PUBLICLY! Date of experience: February 22, 2023I have been shopping at Claire's for years and even got my ears pierced there. The customer service is really very good. However, some of their products are extremely low-quality. I would stay away from stud earrings if I were you as many pairs I have bought from Claire's have broken. Date of experience: March 17, 2014The customer service team is very rude and unprofessional. I will NEVER shop at another Claire's. I have been a customer for years but when you don't treat your customers with respect who are spending money at your store. I am done! Service Value Returns Quality Date of experience: September 19, 2023So basically I walked into Claire's with my mom 2 hours before they were supposed to close. As soon as we walked in, the employee said she had no coverage and that the store was closing early. Me and my mom didn't have any notice about this, and if she had something important to do I completely understand, but she was kinda rude about it. I had been waiting all day to buy a friendship necklace for me and my friend. Good store, but employees are sometimes rude. Date of experience: February 17, 2023I went to get an ear piercing at a Claire's store and the clamp got stuck in my ear with the earrings used for piercing. They had to use pliers to break it apart ripping my earlobe. I was then advised to call their customer service number to get their advise on what to do. I called several times and could not get a hold of anyone and left multiple messages. Up until today, I still haven't heard back from their customer service. Date of experience: October 27, 2020Went to Claire's with my daughter. We always check the clearance rack among other things. They had a sign that said 12 for 12 off jewelry and hair. So we picked out 12 items along with other things and went to the cashier. Half of our items rang in for the 12 for 12 and the other half didn't. We went back and swapped them again and tried for 12 or 12. Still would not ring up right we went back a third time and everything we bought got was off the rack that said 12 for 12 and the third time they still didn't ring up right the clerks told us there was nothing that they could do even though we were picking hair and jewelry stuff from the cell rack not the first time that this has happened irritated that they don't honor what they say is the price.Don't go to Claire's in the pine ridge Mall in Chubbuck Idaho. Service Value Date of experience: May 30, 2022Normally when I go got claires i walk out with stuff I like but it sadly sometimes breaks. But overall i like the store. I do not recommend this store if you want long lasting jewelry, but if you want to just buy fun stuff I would. I have never pierced my ears there but looking at the comments it seems i never will get another piercing by claires. Date of experience: August 15, 2022