Ordered: Faux black leather bodycon mini dress, size large I love this dress! Its super cute! It was only USD $ 7.20. I am busty so I ordered a large. I like the fit, its stretchy so I could possibly have gone with a medium. The brand is Wet Seal. This was my first time ordering so I did get a discount. Very, very happy! Date of experience: January 5, 2023I really enjoy shopping at this store and I appreciate the selection of clothes and items available. However, I am disappointed to know that the district manager allows the store manager to work alone. Although she is a friendly and compassionate person, it is evident that she works tirelessly and could benefit from additional support. The reason I put 5 stars is because I really like the store manager. Date of experience: May 24, 2023Very rude trying to put somthing back on a hanger and being questioned what I'm doing in a rude way and making me feel like I can't try anything on and very rude at the cash register telling me to read stuff correctly thinking I don't have enough money which I did and I had plenty of stuff in my hands and she made me try to put away instead of giving it to her and had a really rude tone. She judged me from the start thinking I don't have enough money. Date of experience: August 18, 2023I bought a pair of pants that didn't fit and was told by the sales associate who made my purchase that they didn't do returns just exchanges and store credit. But these pants are poorly manufactured with the lining in the waist and hip leg area and placement of buttons on the pants. One legs of the pants has more room than the other due to the poor sewing quality. I should have read the store reviews before making a purchase. I'll be donating these pants. Glad they were only $14. Tip for consumers:no refunds and exchanges only. Products used:Pants Service Value Quality Date of experience: October 30, 2021Not enough people running the store in the Bronx asst manager was very nasty 3/5/23 long line 3 people running the store poor service aguementwith customer. The asst manager need be fired. I would never shop therhere again. Service Value Date of experience: March 5, 2023Ordered a few dresses 2 weeks ago. The dresses haven't shipped yet. Can't get replies to my emails from their customer service. Fortunately i paid through paypal so I wont be charged until item ship. If they ever do. Date of experience: December 9, 2016I really like this store specifically for crop tops/tops, dresses, underwear, sandals, and jewelry. Been using this site for the last few years and never had any issues except the occasional out of stock product which has always been refunded. They always seem to be having different sales/promotions going on. I've spent anywhere between 6$ (with free shipping) and 100$ on a single order with no problems at all. Nice quality and cute styles! :D Service Value Shipping Quality Date of experience: March 26, 2018It was my first time ordering online from them. I ordered 4 boots on 12-21-15 while they had the $20 sale. I was so worried after reading all their bad reviews but i have to say everything worked out wonderfully! I have no complaints at all! My orders shipped the very next day and the tracking was always upto date letting me know where my package was. I received my order in 4 days! I dont understand why everyone is having problems. Im a very happy customer! Also my shoes came brand new and without any mistakes. Date of experience: January 1, 2016Charlotte Russe used to be nice, but now with the new management, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible. Date of experience: January 30, 2020I'm in the same boat with everyone who tried to order a package and have it arrive before 12/24. Now it's 2017 and my package was never even brought to Fedex. I've called their customer support over 3 times already, emailed them multiple times, and yet they refuse to cancel and refund my order. So my word of advice is to dispute the charge with your credit card company. This falls under the categories 'merchandise never received' or 'service not as expected'. Never ordering online from here again after this nightmare. Tip for consumers:Save yourself the trouble and go to an actual store in-person to buy these clothes. Service Shipping Date of experience: January 3, 2017I have ordered from Charlotte Russe online twice now and am pretty pleased with their service. My most recent order was for one pair of plus size, jean, cutoff shorts - Refugee, I think. I ordered them one size up, just in case the shorts ran a little small. I received them today, cute, good fit, a little loose, not to short in length. Four stars due to how long it takes to receive one, in-stock item, that is my only compliant at this point. Date of experience: March 25, 2017I have ordered from CR many times over the years as well as shopped there. It was my favorite my store and I've never had a single complaint. WHAT has happened to this company?! I was missing an item from my order so after days of being on hold with customer service their response was literally, "I don't know what to do." how about refund my money?! They said they would email me a form to fill out to get my money refunded OR be charged again for the missing item then be refunded "later on". Seriously. BEWARE. Also, with my order I received a random pair of boots I didn't even order. Sigh. Date of experience: October 27, 2016I tried to buy some things on thier site recently only to have my credit card not work. Does not tell you why, just shows red and won't process. I know my card is fine. I tried to call customer service only for the phone number to be disconnected! What? So I email them, and it says will respond in 1 business day, it's been 4 and nothing. I wrote them again and nothing. They obviously do not care about thier customers. No use going to the store either because thier plus size section is literally that, a section. It's a small corner in the back with horrible selection. It's obvious what kind of customers they cater too. I will be going elsewhere from now on. Date of experience: December 25, 2016Charlotte Russe takes ages to ship products, the quality is poor, and they refuse to credit returns, inventing policies at will to steal your money. The customer service is useless and claims to have no contact with their shipping or return warehouses - which, perhaps that's the case, but that doesn't improve my overall feeling for how they do business. Date of experience: April 5, 2017I always order online because i purchase on their plus size line. I usually buy items on sale but otherwise their whole site has reasonable prices. Have not purchase shoes, or intimate wear so i cant help with that but their clothes is great contemporary and i love shopping at this site with all the promotions they offer. If you want a further discount sign up to receive email. Date of experience: April 26, 2018Very bad customer service. This girl named Jackie was really rude and unprofessional. That's why she will always work where she works for $10 or less. No good company will tolerate how she talk to customers. They cheated me, they charged me three separate $6.99 shipping for three items that I returned in the same return box. This makes no sense at all. I was told a manager was going to call 24-48 hrs, no one ever called. Charlotte Russe has the worst customer service. I will make sure everybody that I know never shop there. Date of experience: July 1, 2017Surprised to see all of the bad reviews. I love this company. I check the site everyday because they have great promos. I get most of my shoes from here and I love the extended sizes (xs!) the only thing is they rarely restock items even if they're very popular and in stores sometimes they make you feel guilty if you don't exchange something rather than getting your money back. Also they stopped allowing comments and stopped giving promo codes with every online purchase. Date of experience: March 12, 2015Charlotte Russe is usually my go to shopping store. Recently, I've ordered 6 dresses and 6 sandals on their buy 1 get 1 $12.50 deal. When I got these items, they didn't give me the right dress and the dress they did give me was very ugly. All except for one of the dresses either was too small or too big and I ordered them all in medium. With the shoes, same situation. I was extremely disappointed with this purchase but I'll still shop at Charlotte Russe because I love their jeans, jackets, and dressy tops. I learned my lesson with ordering dresses online and I recommend that anyone who does order online, make sure you know your size in certain garments Date of experience: June 9, 2017I ordered a bunch of items at once (about 30) and they all came in one package, very quickly- which is so nice. The only reason they are not getting 5 stars is that they forgot one item (which happens when you order a ton of stuff at once; we're human) but instead of shipping me that one item they had to give me a refund which took about 10 business days (give or take). So now if I want that item I have to reorder it and pay for shipping all over again. I just wish they would've resent it because I haven't been able to find it in their local stores. Aside from that, they had customer service on weekends which responded quickly and kindly and the package was mostly accurate and it arrived fast. Date of experience: September 20, 2012I've been shopping online here for years and have always had positive experiences. The most recent time one of my items I paid for was not in my order, I called and they gave me the credit for the missing item by the next day and they didn't question me at all, super helpful and friendly. My only downside is having to pay the extra money to have it shipped to Canada as it adds on a significant amount but other than that I've always been happy with my orders, I was surprised to see so many negative reviews Date of experience: June 22, 2018Charlotte Russe has been my all time favorite store for YEARS. Until now. I have noticed they have changed their styles significantly recently and I am not a fan of their new stuff. I recently placed a very large order online and out of the 14 items I got, I am returning 13 of them! I am not that picky when it comes to clothes, but everything was see-through and fit poorly, despite being my size. The dresses and skirts are WAY too short. I am 5'3" and a size small and every dress and skirt I tried on completely showed my butt if I bent over even slightly. I have been an extremely loyal customer for years and I can tell you that their clothes did not used to be like that. It makes me so mad because I absolutely adored this store and now I can't find a thing that fits right and isn't see-through. I am done shopping at CR for good. Date of experience: August 16, 2017Love doing online shopping from charlotte russe. I've made 3 orders in the past 2 months because of all their sales and all have arrived super fast, within 2-3 days :) I've never had any problems. Also i'm usually super picky with shoes but i got a pair of boots during the $25 sale and i just LOVE them, they are super comfortable & cute & best of all, the perfect size. Date of experience: September 26, 2014I just recently made my first purchase online. Charlotte Russe jeans are my absolute favorite and they were even cheaper online than what I normally pay for them. In addition to the jeans I also ordered sweaters, jewelry, and shoes. Everything was delivered very quickly, exactly as described and packaged very well. I will definitely be placing another order. Date of experience: December 18, 2018Do not shop from them ever. I've never experienced such a bad order as I did right now. Ordered two boots from their website, one regular price and one for $8. I was happy with one of them but the other arrived stained and with the right boot completely missing a buckle. I called, expecting to get the return these and get an undamaged pair. Nope. She said I could return these, get back $8, and put in a new order for them at the current price of $45. What on earth? First of all, they send out damaged products and then they dont even attempt to fix them? I'll be returning both pairs as soon as possible (in the store or else I have to pay for shipping for the undamaged ones) and never shopping there ever again. A pity since I always liked their physical stores. Date of experience: November 6, 2014I ordered the crochet trim off the shoulder dress in white. As you can see the material is soft and silky! When I got this thing it literally had the texture of a plastic bag and was see through as HECK. Will not purchase from here even though prices are low, but they come low with a cost! Date of experience: July 19, 2017