I ordered a tailgate and it was shipped to me in worse shape than the one i was replacing dented and scratched all over, at the time of purchase i did not see an option for 'insurance" and did not even think to look for it, i assumed that they would have some sort of protection backing there product to begin with, with that being said i submitted a request for an exchange or refund and they denied it and said they would do nothing for me, after back and forth emails for a few days they finally offered me a 40$ rebate. Do not use this company if you expect them to deliver quality products. Even if i would have purchased the insurance i would still be dealing with a headache for weeks on end with the time it would take to return the scrap metal and wait on the new order which I'm not confident would even arrive unharmed. Tip for consumers:Terrible experience... Products used:Repair shop Service Value Shipping Returns Quality Date of experience: December 13, 2024Not anything to protect part. It came shattered and missing pieces. Return was actually simple. But I was told I had to dispose of the broken item. I won't be using them again Products used:None Service Value Shipping Returns Quality Date of experience: January 2, 2025This company is horrible. If you buy parts and they're not correct, and it's their fault for false inform... they will not make it right. I will never use this site again. And will make sure to tell everyone I know to look elsewhere for whatever it is they need Tip for consumers:I wish someone would have warned me about this garbage site. Products used:Wheel well liners... not accurate, false description, "guaranteed fit" Service Value Shipping Returns Quality Date of experience: November 12, 2024I've used carparts several times and almost every time they say arriving by such and such date but you can count on that not happening. Try about 3 days after they tell you. Has to be criminal one way or another Date of experience: October 7, 2024Parts often arrived damaged, or just of a cheap quality. Deliveries very often delayed for a variety of reasons. Online for a long time waiting on support. Their website is currently down. How we looking? Date of experience: October 8, 2022 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) David M. Georgia 1 review 0 helpful votes Follow David M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “They fixed a shipping issue” September 30th, 2024 There was a problem with my order not being delivered according to the arrival date advertised. The customer service team at carparts.com didn't hesitate in refunding the cost of my shipping. I didn't ask for a refund and the fact that they did it to take care of me means a lot! I will DEFINITELY shop with them again! Date of experience: September 30, 2024Order no СРХ*******9622. One of my worst experiences, I placed my order through their slow app and I received two emails with two different carriers and tracking numbers. First with FedEx the 2nd one with XPO. FedEx tracking show that it's not picked up yet and XPO is showing different delivery location. After a week wait, they sent me wrong item, now I have to wait 2-3 business days which is 5-6 more days to get a confirmation if the warehouse has received the package plus 7 days for refund total 18-19 days wasted for a part. Do not buy things here! They can't manage small things. Products used:Catalytic converter Date of experience: June 20, 2024Out of 10 items, 3 arrived on time, 6 were late (and 3 of them were cracked) and 1 has never arrived. I have to wait a week before I can do anything with the company Extends to try and find the missing item. They came with 4 different shipping numbers making it difficult to work with extends since they only had 1 shipping number. Car parts did reach out after a review and offered me a 20 refund which I accepted. The person who helped me in that email exchange was nice and quick to respond. Overall, I will not use this company again. Tip for consumers:It's just not real efficient working with another company to guarantee returns or help finding the product that you just sold me. Service Value Shipping Returns Quality Date of experience: April 17, 2024Ordered part for car that was guaranteed to fit, did not fit, shipped back the very next day with photos attached, was in same condition it was received. Have yet to receive refund. Was going to order a different part, but will not be going through this company again... Terrible experience. Tip for consumers:To each it's own.... Products used:Ordered from another company with better results... Service Value Shipping Returns Quality Date of experience: March 8, 2024I posted a poor rating because I thought that my return request was being ignored. It was actually my email sending their responses to spam. The customer service department was extremely helpful and very professional. I have to amend my original rating and give Car Parts 5 stars just based on their customer service alone. Thank you Norylin T. And Aurelia for all your help. Products used:None. Had to return item. Service Value Shipping Returns Quality Date of experience: April 3, 2024After days of waiting for part, and seeking tracking movement of item, I was scheduled for a refund. Why? Supposedly, their delivery service failed. When I contacted customer service they assured me I could still get the part (with additional time) and they would use a different delivery service. Days later, no contact, I did get the refund, never saw a part. So many great parts vendors out there who deliver parts, why waste your time with carparts.com? Products used:Never got what I ordered. Service Value Shipping Returns Date of experience: March 23, 2024Update to my first and only order placed for bumper trim for a 2018 Nissan Pathfinder. I was highly disappointed to see the part damaged upon unboxing but still able to make it work. I was not happy but I had accepted it, wrote a review about it and decided to never return. I was beyond satisfied to see that this company certainly believes customer comes first, I received a refund and will gladly return for any of my car part needs! Products used:Car parts Date of experience: April 7, 2024I love all the parts I received they all fit on very well I had just a few small pieces missing from a kit I had bought 1 inner tie rod and the steering adjusting sleeves with the tie rods, no big deal found easy at a parts house local when needed. I left a previous review when discovering the missing parts and they contacted me after to resolve the situation! No company goes outward like that off a review. So with that being said after a quick convo we got a solution to my issues and got it resolved really fast within a day or two of the review. Thank you Customer support you're the best I've run into so far. 5 stars for service but -1 star for the initial missing parts. 10/10 will be getting more parts from here in the future though. Tip for consumers:When you receive your parts just make sure to double check all of what you’ve ordered and make sure you’re not missing small items at times can get overlooked at shipping facilities and what not if you’re missing items make sure to reach out because their customer support is decent and they will help you out Products used:I used upper and lower control arms tie rods. (those that weren’t missing) and shocks front and rear for a 2003 Chevy s10 ext. cab long bed. Date of experience: April 30, 2024Do not order from this website. I bought a power steering pump from this company back in December and wasn't able to install it until recently. I spent half a day getting the part installed only for it not to work. So I have absolutely no power steering. How do companies get away with this? So I called their customer service number and after waiting half an hour on hold I finally got through to someone that just told me since I was out of the 30 day return window they couldn't do anything. So I just wasted 100 bucks and half a day on some garbage that doesn't work and they don't even have the decency to give me my money back. Never ordering from this company again and don't recommend you do either. Value Returns Quality Date of experience: March 16, 2024Ordered an alternator, called three times, the lied and said it was processed in the twelfth but didn't take out the money for 4 days! Absolutely garbage customer service line, when I called them out and asked for it to be fixed they acted like they had bad service and couldn't hear me anymore. Tip for consumers:The worst service from any parts site I’ve ever used. You have better chance ordering off e at than this junk site! Products used:Parts still haven’t arrived! Service Value Shipping Returns Quality Date of experience: March 15, 2024If there's an issue with shipping, you discuss this with Fedex, Carparts.com has a "Not our problem..." approach. Can't recommend ordering through them, also hard to understand the service customer reps. Products used:Part not delivered Service Value Shipping Date of experience: April 24, 2023Purchased 2003 Chevy Tracker rear bumper. Received in 5 days new bumper but... can't Install because lower mounting holes are out of alignment and one left upper mounting hole is cracked. Good price but... lot of problem. I sent email with complain and received this respond... Thank you for getting back to us regarding your ordered bumper reinforcement. We're delighted to know that the part was installed successfully despite the fitment issues you've encountered. Service Value Shipping Returns Quality Date of experience: May 15, 2021Bill and Ed deserve a raise! I'll shop here first because of there wonderful customer service! I actually appreciated them asking my housekeeper (who did the ordering) questions that made sure I was getting the right parts. Who likes having to send back anything? Not me. Tip for consumers:Bill and Ed covered everything so well and recapped it for me that I was completely satisfied. Products used:autoparts Date of experience: October 5, 2021I ordered a set of side marker lights. They sent the items in separate bags. One bag made it to the house with no problems. The other bag no idea where it is. I was provided 2 separate shipping numbers since they were shipped separately. The missing item the shipper says they received the request for shipment but the item has not been turned over to them. I called and was told there was nothing they could do for 15 business days. "That's all we can do". Not happy with this company. If it was a set of marker lights being shipped from the same facility then why not ship in the same bag. Customer service is extremely unhelpful. I can't wait to call back and see what run around I get then. I still need the part and paid for it. If you need parts. Seriously look at other sources. Date of experience: October 21, 2021I placed an order. My shipments were immediately delayed due to "supply chain issues". They sent my parts in 2 shipments.They were sent in separate shipments, both delivered by FedEx. One box was delivered to the wrong address, is a FedEx issue. Carparts is now giving me a hard time about a refund because technically it was, "delivered". The bag you're seeing? I didn't make that hole. Ball joints were sent in that package, when I picked up the bag they fell right out. What does Carparts.com have to say? Nothing. Still waiting on my control arms. They're not a safety issue or anything right? I paid $23 for shipping, so they didn't even have free shipping for this level of terrible. Tip for consumers:I paid $22 for shipping. Products used:Ball joints Date of experience: October 6, 2023Had a problem with our order. And the customer service we experienced was great. You can tell they actually wanted and were actually trying to help us. Sometimes caring makes all the difference. Really appreciated it. Products used:Vehicle electronics Service Value Shipping Returns Quality Date of experience: November 14, 2022So I ordered 2 items for 228.68 and when I checked my bank statement it said there was another charge of 110.65 on the same day as the 228.68 I needed that money they didn't say anything about extra charges highly upset Date of experience: August 29, 2022Ordered a part that was in-stock on Tuesday. Received email that said it would arrive the next day which was later updated to Thursday. OK, no problem. FedEx tracking number isn't active because it hasn't shipped - as of Saturday. Called customer service and they were of absolutely NO help. When they say "rest assured that I will take care of you and handle your situation", you can rest assured that nothing will happen. Date of experience: June 4, 2022Ordered a bleeder valve for the wife's 2010 Chrysler 300,2.7 engine. Very happy with the part, order got here quicker than expected and no damage to either the box or part. Pricing and shipping were the best, we will be ordering from you guys again. Date of experience: January 12, 2019My wife recently drove my truck and struck a tree branch in our pasture and broke my mirror off. I shopped two other online companies, Carid and RealTruck... both wanted over double what I paid through CarParts. In fact, since I'm getting ready to trade my truck in, I wanted OEM replacement, RealTruck didn't even carry them and tried to sell me on the towing mirror! I've used CarParts in the past... don't know why I didn't come here first on this one? Mirrors fitment was flawless... truck looks great again... Thanks CarParts! Date of experience: September 12, 2018We ordered replacement front headlights, Which were sent in 2 different shipments. One was packaged nicely with foam packaging and care; the other Appear to be thrown in a Box with very little to no concern and both were the wrong model year so the plug in did not align. Tip for consumers:make sure they send the correct parts Products used:headlights, after some needed modifications Service Value Shipping Quality Date of experience: August 30, 2021