Here in lake havasu city az the girls dressed short and t tops.i know it's hot but let's have a little pride in their selves.none of them dress nice just trashy.dont think I will go back,only if I really need something or I will order online so I don't have to look at butt's and boobs Service Value Returns Quality Date of experience: August 2, 2024I purchased six cans of their Frozen Stiff hairspray, after waiting months for it to return to the market. When I received my package, which was over $60.00 in cost, the box and it's contents were wet. You could see the wetness, feel the wetness and smell the hairspray. Their cans are different that previous shipments, so clearly they're using a new supplier. I e-mailed them to say the cans were wet and I'd like them replaced and 12 e-mails later, they're still asking exactly which can leaked. How would I know? They were all wet and you'd need a scale to know which can leaked! I can prove with photos they are/were wet and that's all that matters. They should be replacing all six, but refuse to do so. This has dragged on for well over a week now, so I can only say that I will NEVER buy from them again. I have found a similar spray and will avoid Sally at all cost from here forward. Date of experience: August 15, 2023This place went down hill in expedition. I walked in to buy an item but needed to see if the color matched. It was already open so I used my finger to test it. There will only five of these products left, and every single one was open. The man with the fluffy hair and the green painted nails yelled at me that I had to pay for the item or he was going to call his manager. I didn't really have the extra money for an item. I didn't want however, I didn't have the time so I was forced to pay for it. They no longer have hair extensions and their items are mostly hair products. Their make up selection is slim and caters to people with darker skin which is fine but I have no use to ever walk back in this dump after the treatment I received from the King of Queens himself… I should have called the police if I had the time, but I work, I dont float around a jail cell sized store and threaten people. Price was supposed to be $10.00, I was charged almost $14.00 for their brand of open junk. Service Value Shipping Returns Quality Date of experience: December 18, 2023Every single time you go to ANY Sally store they never have product! I honestly don't know how you expect professionals to do their job! Not one single perm on the shelf! Drove to "3" different stores, for nothing! Service Value Shipping Returns Quality Date of experience: September 28, 2023I found this note at the door today 2/4/24 at the store at Rainbow and Spring Mountain. Are you kidding me...since or until. Who knows? I'm waiting 20 min.and still the store it's not open. It is not professional! Service Value Quality Date of experience: February 4, 2024I filled out an application for a credit card and to use twenty dollars off a purchase of fifty dollars on the same day, the items I bought after the twenty dollars was deductible left a small balance which I paid in cash so therefore there is no proof to show and when they called me I explained to them my transaction but to no avail, I never got a credit card and they can't even tell me what I bought now at this point they just charging me interest and late fees as long as they can this is unacceptable, desperate people take desperate measures at other's expense. This is considered fraud and it was premeditated. Two sides to a story, again I say they don't know what I bought so how in the world did they find their way to collections.Be good to your customers after all they are the reason you're still in business Service Value Date of experience: August 9, 2023I messaged the customer support at sallys because my girlfriends hairdryer which she loves by the way just shot sparks out of the outlet and about shocked the living $#*! out of her. Also could have caused a fire. I reached out to them and they sent me a copy of my transaction for the first one expecting me to buy a new one. The hair dryer was over 150 dollars plus I had the protection plan. No plan to help me I've written them two more times and they litterally won't even respond to me. Don't know what I can do anymore but hope nobody else has to experience this with this company which I thought great things about up till this point. Tip for consumers:Don't bother with the warranty they won't hold up to their end of the deal Products used:The autowrap hairstyler Service Value Shipping Returns Quality Date of experience: July 6, 2023We went there and the workers were so so nice and they helped us tremendously with finding the right thing for our hair and it worked great! Amazing place for finding this for hair. If this helps Mol was super sweet and helpful. 10/10 would recommend Products used:hair products for dying it and reaching healthiness Service Value Shipping Quality Date of experience: July 31, 2023Occasionally, I have gone in store to Sally Beauty and have no complaints. This review is for their customer service in regard to online and account issues. I emailed them 1/26/24 because I didn't have time to call. I had an issue with an online account. They messaged me 3 or 4 days later and obviously wanted info to verify me to proceed. On 2/5/24 I had to call the customer service line because no response and I HATE talking on the phone. After getting transferred and hung up on, I finally find someone that could resolve the issue. All of this stress wasn't even necessary. Still this day none of those jerks felt the need to respond. That's enough for me to cancel my online account and never deal with them again. People these days really underestimate good customer service. If someone has a problem and no one cares enough to resolve it then WHY would they support your business? Date of experience: January 22, 2024Entered the Sally's beauty in Framingham, Massachusetts on 7/21/23 around 4:48PM and I must say the service has totally gone down within the past few months. Two attendants were at the register one customer besides myself no one even bother to say hello may I help you nothing! It was as if I was not in the empty store that employed them! I will never use Sally's again! Service Value Shipping Returns Quality Date of experience: July 21, 2023I purchased Clairol semi-permanent color on 4/19/2024 at the Waterford Lake location 459 N Alafaya Trail, Orlando Florida ******* and the total cost was $11.32. However, I purchased the same product on 4/5/2024 at a different store, and the total cost $5.49. This is ridiculous and I recommend comparing prices before shopping at this vendor. Date of experience: April 19, 2024I explained to clerk I wanted a clippers with guards to cut my own hair. She helped me pick it out and rang it up. I got home and found out it didn't have guards. I took it back and found out they have a no return policy. This wasn't explained to me in advance and although it is clearly stated on the receipt you don't get a copy of that until AFTER you buy the darn thing! Anyhow, I'm out $100 and I'll be happy to shop anywhere else in the future. PS 1star because zero isn't an option… Products used:Hair clippers without guards Service Value Returns Date of experience: July 18, 2023Sallys will not cancel your order even it was by accident. Calling customer service is pointless because they don't care. Basically they tell you too bad. Even after I got the email that said it was canceled, they still charged me and shipped it. This is 2023. I've never heard of a business not being able to cancel your order and refunding you. Never again will I shop here. Tip for consumers:Horrible business Products used:None Service Value Shipping Returns Quality Date of experience: July 25, 2023I went yesterday looking for a bleach amonia free. I usually use L'Oréal and they didn't have it available in Enfield store so I asked the employee and she gave me an Ion bleach and a Matrix developer that she affirmed to me were Amonia free and that they will work fine together. I used it as she explained me and few minutes later the product started burning my scalp and skin and I loose my hair. Was falling in bog pieces as I was washing my hair. 5 years letting my healthy hair grow to my lower back to loose it in a few minutes because of a bad person. She don't know what she is doing and I don't know how to even go outside with my hair like this. Date of experience: March 9, 2024I walked into my sally beauty store#2735 and an African American associate was at the counter. She saw me walk in and didn't acknowledge me. I walked around looking for facial bleach for 10 minutes, she still did not ask me if I needed help. A black women walked in and was helped right away. This store had little to none for fine hair. Everything is for African hair, I felt stereotyped due that I am White American. Sally beauty will never get me to shop here again. Toxic environment. 3/10/22 transaction #*******@ 3:09 pm. Date of experience: March 10, 2022Called customer service number and waited multiple times for 90 minutes each. Never got anyone to answer. Even at their TX corporate number. No response via email as well. Ever issued award for purchase made Total sham Buy elsewhere Stay away Date of experience: June 25, 2020Worst place to shop. The girls dress unprofessional they always seem to talk when I look at them for help they look away go back talking or either on their phones. I will never be shopping here ever again … There is this girl with pink hair has a dog while working that should not be allowed unless it's service. Wearing unprofessional clothing etc.. Date of experience: August 15, 2022I loved Sally's at one point but having the unfortunate experience of dealing with their online customer service and deletion of my reviews really tells me I do not need to spend another dime with them. Date of experience: March 3, 2017For the last 5-6 years sally beauty has gone down hill. Service is terrible, are they going out of business? That they can't put/keep any product on the shelves. Bogo and you only have 1? I have gone into Sally's 3-4 times in the last two years and to be honest if I didn't use hair color from there I would not ever go back. Products used:Hair color Service Value Quality Date of experience: October 8, 2022Ordered for same day delivery. 6 hours later they say the order is complete but I never received a package. They refuse to do anything without first calling me to tell me where it was left... I think would see it when I walk the entire front of my house and check my mail box. Oh and it's the middle of winter where product will now be froze and proba ly damaged. Service Value Shipping Returns Quality Date of experience: December 21, 2021I recently got my cosmo license and I've spent a thousand dollars at my local Sally's. My last purchase was a trimmer that didn't work and I was told they don't do returns on equipment. Are you kidding me really well why sell it then or tell your customers before they purchase that if something is wrong you won't do anything about it. Scott Wilson Johnstown, PA store Products used:Andis trimmers Service Value Shipping Quality Date of experience: June 23, 2022Well... I'm blown away. It's 2023 and last I checked you could return almost any product, but not Sally's product. I bought clippers and when I opened them I quickly realized that they were the wrong size. Tried to ask for a refund and they said no cause the box was opened. So now I have to eat the cost ($170). What company doesn't do returns? Brutal. Date of experience: March 29, 2023I purchased the large orange curl rods. They arrived within a few days in time for me to use them over the weekend. After washing my hair and applying foam to roll my hair in a twist out style the results were better than expected. The curls were bouncy and just the right size. I will also try smaller rod sizes as I experiment with different styles from herinvestingthings.com Date of experience: December 28, 2020I work at a salon and do a lot of the ordering for supplies. Sally's always seems to be more expensive than many of the online stores.some products are twice as much for same size etc. Maybe your paying for convenience but as a small business, price is important too! Date of experience: January 25, 2023What they DONT tell you in order to keep their "Elite" status, is that everything is pre-tax. Yes, you can have what seemingly appears as $200 but is the before or after tax. In their description, they say to spend $200 or more to keep that status to e hot the free shipping on all orders. I lost mine because of $5 difference. Which sucks because they overcharge on shipping... So, looks like I'm out and going elsewhere. I, at least, know to keep that in mind from now on for whomever I decide to use. Would've been nice SALLY to have specified that in your description of your stupid "Elite" status. Over $5... And it says in a calendar year. Which it was. Date of experience: January 24, 2022