This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here. Service Value Shipping Returns QualityShould have known better when the representative answers my question with: If there's a problem with your overnight delivery call us back and we'll help you with the problem. Call back to find they're closed on the weekends. It's been 48 hours + birthday has came and gone! Not to mention fed ex sucks! According to the tracking info they got my package at noon the day of the party. I was at least giving them until midnight I gave up. I hate shopping on line with companies like this! No picture have got items yet and paid triple to overnight it! Shame on you. Is that by any means false advertisement? I got the wrong thing 3xs from Amazon, how do you not know navy and air force are different? Products used:Never got itCostume was finally in stock. So, I placed my order on the 25th and paid for 3-day shipping. FedEx tracking said it would be delivered yesterday, the 30th. Never arrived. I assumed it would be here next business day, today, Halloween. Nothing. Website updated delivery date to Nov 1st. What's the point now? Very disappointedGreat website for costumes! The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality. Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund. I already arderrd another costumes which are on the way