Absolutely terrible! These guys are scammers. I ordered a costume and paid over $100 with priority shipping to have it delivered on time for an event - it NEVER arrived! I tried calling their customer service line, waited over 40 minutes, and then the line just disconnected. I also tried using the chat on their website, sent emails, and sent them a DM on social media but never received any response. I honestly never write reviews but this experience was so bad I felt the need to warn other people so they don't have to go through this. Products used:Alien Dog Costume Service Shipping Returns Date of experience: October 25, 2024I had ordered an inflatable item. It stopped working out of nowhere! I contacted customer service they said because I was out of the refund/exchange period, that they could do nothing. This is an item you have to plug into an outlet in order for it to work. It's obvious this item was defective reason why it just stopped working. Tip for consumers:Customer service will avoid answering your concerns Products used:Inflatable Michael myers Service Value Shipping Returns Quality Date of experience: October 27, 2024Horrible experience. My purchase never arrived. When I asked customer service to help me, they said there was nothing to do as I opted out of something "carbon copy" thing you click, no clue what they meant. But be careful, they're a scam and you'll lose your money. Tip for consumers:Don't recommend Products used:Nothing Service Value Shipping Returns Quality Date of experience: October 16, 2024If I could give zero stars I would. The costume was fine, but I could have bought the same costume on Amazon for about £5 more than this joke of a company charges. I waited over 6 weeks for them to process my refund and only after chasing them multiple times could they be bothered to actually refund my money. The nail in the coffin for this company was the extremely sarcastic responses I got from their customer services team when asking where my refund was. It made my blood boil. I hate this company with a passionate vengeance and would strongly advise anyone to just pay the extra fiver and buy it from a real company that cares about their customers. These guys belong in fancy dress, they are a bunch of clowns. Tip for consumers:If I could give zero stars I would. The costume was fine, but I could have bought the same costume on Amazon for about £5 more than this joke of a company charges. I waited over 6 weeks for them to process my refund and only after chasing them multiple times could they be bothered to actually refund my money. The nail in the coffin for this company was the extremely sarcastic responses I got from their customer services team when asking where my refund was. It made my blood boil. I hate this co Service Value Shipping Returns Quality Date of experience: October 11, 2024My package was delivered to wrong address and they refuse to contact fed ex even though fed ex requires merchant to contact. They said their website clearly states they aren't responsible and package isn't insured- what a scam! Date of experience: October 19, 2024Wish I could give a zero out of 5! Paid extra for express 2 business day shipping and it didn't come the day I chose. Contacted customer service and said they would refund me the shipping cost and it would be there the next day. Received my package and it was missing a costume. Contacted customer service again and was told that it was broken into two separate shipments for some reason. Told me it would be in Friday or Saturday and if not would refund me since I would miss an event. Well surprise once again didn't come. Contact fedex. The idiots never set it up to be delivered. So Contact the customer service again told them it didn't come and what fedex said. Refused to refund me for costume and were extremely rude this time! So we had to hurry and rush to a different town to pick it up because it wasn't set up for delivery which I was never told or set up for a freaking pick-up! So if you want to order from a place that goes back on their word and full of excuses have fun! Never refunded me for the extra shipping cost I paid for as well!