I purchased 3 books from them via eBay. It was the Bill Hodges Trilogy by Stephen King, in hardcover. The 3 books arrived and all 3 were in large print format. I message the seller to return them. They did accept a return but I had to pay shipping, even after I sent them a screenshot of their listing, which did not indicate these were large print editions. Their broken record reply was "according to the ISBN number, we sent the right items." They do take a while to respond. If you don't care about the book you're buying, well, I'd still suggest shopping elsewhere; preferably through a service that cares about their customers. Tip for consumers:Don't buy from Better World Books. All of their negative reviews have to do with them not offering a refund on products that were improperly labeled, rated, and so on. Mistakes happen but they will not help to fix them. Products used:Books Service Value Shipping Returns Quality Date of experience: December 15, 2022I have ordered from Better World Books many times. They frequently sell used library books. I DESPISE the stickers and stamps all over the books and intentionally order ones NOT marked as previous library books for this reason. In spite of this, I routinely still get them. It's so frustrating that they either don't mark all library books as such or they just don't pay attention when fulfilling orders. For my last order they had several copies of the same book, one marked as previous library and the other simply as "used". I chose the "used" version, and got a book covered in library stickers and tape and stamps on the page ends. And it was sent in this sticky wrapping plastic envelope that made a mess of the dust jacket. I'm done ordering from here. Tip for consumers:That they don't send what you actually order Products used:Book Service Value Shipping Returns Quality Date of experience: May 20, 2023I ordered one book from BetterWorldBooks, which arrived in excellent condition. It looks brand new, and I'm overjoyed. The book arrived within five days after my order. Looking forward to shop more. Thanks! Shipping Quality Date of experience: May 14, 2022Super untrustworthy seller. I purchased a book and after I paid I got an email from them saying their supplier couldn't provide it. It was buying it new so I'm not quite sure why it could not be supplied! I bought it elsewhere. The kicker is almost 2 months later they sent an email wanting a positive review asking about my order! It's like the right hand doesn't know what the left is doing. They may have slightly lower prices but you don't know if you're going to get your book, and they had no problem charging me right away. So I think maybe they are some kind of a third party seller and they advertise a certain price and if it can't be met, they just make up something like their supplier can't provide it. Why sell new books with a supplier that can't provide it? Selling a book that is new implies that you are able to fulfill the order. Shady! Date of experience: October 23, 2022I bought several books by the same author from BW books. I got part of my order but its been a month now and even though I have a tracking #, once it "leaves" BW books they do not help at all to find your order. The site they direct you to in order to "get help" sends you in circles. They did not hesitate to help themselves to payment for the books, however. Beware. I will never order books from this company again. Tip for consumers:Can not trust them Products used:Books Service Value Shipping Date of experience: November 30, 2023Purchased a book as a gift for my husband. Chose BWB because they indicated that I would receive my order earlier than the other online bookstores (and a few days before Christmas) and advertised the book as in "new" condition. Five days AFTER Christmas the book finally arrives and although it is new, it's a very poorly reproduced "copy". The photos are nothing recognizable because of the poor duplicating process and the Table of Contents is missing a page or two. Shocked that such a poor quality reproduction would be sold by a reputable company. Won't be ordering from BWB again. Tip for consumers:Would have appreciated getting an ACCURATE arrival estimate, as well as an accurate description of the very poorly reproduced copy of the book I ordered. Products used:Book Service Value Shipping Quality Date of experience: December 30, 2022From any online book seller though I'd be happy to see comparisons. I read a lot. I've stymied local librarians who could not determine why I couldn't check out books and discovered that the library only allows 50 books at a time to be checked out. I was excited when Amazon released the Kindle app and tablets but subsequently disappointed to see that there was little value unless they were offering something on sale. Most of the used book stores I've tried to use on the internet have multiple sellers and charge shipping individually, some allow one delivery charge if you purchase multiple books from one seller but that takes research. Each BWB seems to have the best inventory, best prices, and with a very reasonable amount of purchase, free shipping. I rarely write reviews and very rarely write good reviews but I think BWB deserves it. Tip for consumers:There are usually coupons available for a discount. I like BWB policy of showing the valid coupons/promos on their website so it does not require searching the internet, going through 5 codes before finding one that is valid. Their rewards program is good but not incredible. I've spent a pretty decent amount of time searching for used books at an attractive price. I don't read great literature anymore- or at least not while on the sand in Maui- and I read quite a bit. At least 1,000 books bough Products used:Books. Many were hardbacks removed from circulation by public libraries. Many times I prefer paperbacks for these types of books but there aren't always available Service Value Shipping Returns Quality Date of experience: October 13, 2022I've bought 7 books from Better World Books and was surprised that all of them were in perfect condition! They are all library books and I was afraid that they might be damaged or dirty (as other people mentioned here), but they are just perfect. The only thing is that I couldn't use a promo code on the website, but still the price was good. Service Value Shipping Quality Date of experience: September 14, 2022I have bought a number of books from Better World and I can honestly say I have never been disappointed. I know one person complained that the book arrived damaged due to shipping but I haven't found that to be the case. They are the first folks I look to in order to buy books. Used is the way to go. Tip for consumers:you can find most anything Products used:books Service Value Shipping Returns Date of experience: May 27, 2022I ordered a math book for my 6th grade grandchild, who struggles with math. After several weeks I received the wrong book. I immediately sent an email detailing what I received as opposed to what I ordered. Better World Books did respond and I Followed their instructions but the restrictions on getting what I ordered and returning what I received is ridiculously complicated. The concept of Better Works Books is great but not sure if I would order from them again. I just want what I paid for. Date of experience: June 6, 2022I purchased a book from Better World Books through Amazon and it was in better than described condition. It looked as if no one had ever read it even though it was a Library book. The shipping was fast and packaged well. I will definitely purchase another book from them the next time I need a book. Products used:book Service Value Shipping Quality Date of experience: May 17, 2023I bought two books on Syntax and Semantics from BWB (oder #*******). I waited for several months for them to get here, but they never did. When I contacted them to say my items seemed to have gotten lost in the mail, they said there was nothing they could do, because over 60 business days had passed - which is an unreasonable excuse, because it is NORMAL for items to take to longer than two months to arrive at international destinations. I explained this to them, and here's the response I got: "Many thanks for your feedback. We are always trying to improve our business and will certainly look into implementing new practices in order to do so. Our apologies however we stand by our policy." In other words, they are fully aware that a paying customer has not received his items and have no problem doing nothing about it. Think long and hard before doing business with this company. Date of experience: March 19, 2021I ordered a bunch of books that were listed as "very good condition" and when they got here they were old ex library books. Not what a I played for. When I bought 1 book it was packaged in just a plastic mail bag with no packaging, of course it arrived severely damaged. Every book comes with a paper based sticker ON THE SPINE which do not come off easy and leave sticker residue behind. I ended up ripping one of the dust covers of my books, can't imagine how horrible buying paperbacks from them would be. Avoid this website Tip for consumers:Never ever ever buy paperbacks Products used:Books Service Value Shipping Returns Quality Date of experience: July 19, 2021They have a variety selection of books that come with affordable prices and offer free international shipping which is an absolute bonus! However, you'll have to expect that most of the used books come from the library so the books will have barcode stickers and stamps on them. For international buyers, i know it's stated that it take max 21 days but mine took a month (i personally don't mind), so heads up for any impatient buyers out there! Also, if you select books from different locations your books will be delivered separately so there might be some delay for certain books to get to you. Pro tip: Always go for Used Very Good' or 'Used Like New'! Overall, i'm somewhat pleased with the books i purchased and would definitely return for more! Date of experience: June 10, 2019I've ordered from Better World Books for years. Throughout the last year the quality of my orders has gone way done. I only order books listed as "very good" or "like new" condition but have received books with black marker all over the cover; bent front covers, among other issues. BWB has been responsive and issues refunds but there is something wrong when it happens over and over. The books are sent in packaging with no protection, stuffed into envelops, also causing damage. I don't want to have to spend my time messaging with them over and over after every order. Now the rewards program doesn't work for me and after back and forth messaging with them for a week nothing is resolved. It's just not worth my time anymore. They don't care and the quality continues to go way down. There is no efficient way to deal with problems. Service Value Shipping Quality Date of experience: March 10, 2022I have received three books in a row from these people that were not as described. These books were mailed in an unprotected plastic mailing sleeve that allowed much damage to occur to the pages as well as bindings. I asked for a return and refund on these books, they then filed a claim against me on eBay stating it was my fault that the books were not as described. The pictures below show one of the books they sold as "very good" which clearly shows the poor condition with brown mold stains. Absolutely disgusting business practices. Never again will I buy from these horrible sellers. Tip for consumers:Poor customer service with a vengeful side. Products used:Books Service Value Shipping Returns Quality Date of experience: February 4, 2021My order of three books arrived after a long wait. I was dismayed to see the condition of Elbow Room - no dust jacket, sun damaged cover, stamps and cross out on all three faces of pages. The spine was cracked in two areas. How do I get a replacement in appropriate condition? Date of experience: August 13, 2019Although the book came in fine, both of the included CDs were broken and the book had a TRACKER in it (which is weird)! As soon as I opened the package, the CD's came out in shards! This is the first time ANY book service we've used has failed in shipping us quality books. This is so disappointing! Plus: this book is for a college class and if the Proffessor hadn't also sent mp3 versions of the CD I would be out of luck. I would be rating it zero stars if that was an option. Date of experience: August 1, 2022Ordered a hardcover book from Better World Books off Abe.com. The item description was for "very good condition, in good shape" but no mention as former library copy or that the cover/sleeve was missing. Advertised quick shipping but I received it over 2 weeks later. Won't buy from again. Date of experience: March 21, 2017I love so many things about this company but the long waits make me think twice about ordering. In addition I once realized 15 minutes after I sent in the order that I'd entered the wrong delivery address. I immediately contacted and asked for a change... told they would not redirect. Rather disappointing customer service. Date of experience: June 11, 2020I get an email asking if my order arrived and then am prompted for this review. But if the answer is No then you do not click the link to review. Sounds like a way to filter out the bad reviews that would follow when the books didn't arrive. Also, a recent book advertised in "Very Good" condition was not. Date of experience: October 28, 2019Bought a book on eBay. Three days later I'm told it's out of stock and to wait a couple days for a refund. I pointed out the obvious, and "Leah" responded by arguing semantics with me. No apology, but they cancelled the sale on eBay to avoid my feedback, so I'll leave it here. Not an ideal seller on multiple levels. Avoid if you're reading. Date of experience: April 25, 2018BetterWorldBooks sent me the wrong book. Since the book was worth less than return shipping, they let me keep the book and returned my money. Just now I received a survey that would be used for posting reviews. Only positive experiences get posted on review sites. That is why BetterWorldBooks has a far higher rating than it deserves. Date of experience: July 18, 2020I ordered 6 photography books. Only 5 arrived. Those 5 were all, to my disappointment, ex-library books. One book did not arrive. One book arrived without its hardcover case. One book arrived missing over 20 pages. I was only able to communicate via email which appeared to be automatic replies. I would NOT recommend buying from them as they screwed up on 3 out of 6 books that I ordered. Products used:Books Service Value Shipping Returns Quality Date of experience: February 23, 2022Be aware that cover design displayed may not be supplied, although publisher, ISBN, and year of publishing may be correct. Stock photos can be misleading. I purchased the displayed James Bond 007 'white spine' Live and Let Die, but received the 'grey spine' edition. Advised that there is no way to confirm as ISBN is over arching criterion. Condition stated as good, but I think tear in cover made it fair condition. Service Value Shipping Quality Date of experience: September 22, 2021