I recently attempted to return a coat bought online for my daughter, but unfortunately, the process was far from smooth. The store warehouse rejected my return, claiming that the coat had been worn. However, they provided no details or photographic evidence to support this assertion. Despite multiple calls to Customer Service and email exchanges—including pictures I took to verify the coat's original condition—no resolution was reached. The lack of transparency in their decision-making process left me surprised and frustrated. Products used:A coat Service Value Shipping Returns QualityGot a &4200 ring for Xmas with $500 gift card. Too small. Saks said buy second ring correct size. Pay for 2 and we will issue new gift card. Took 5 calls to get credit first ring and they voided gift card. Told false info every time I called. Final call they aren't honouring the gift. Terrible Customer Service. Will never shop there again and will be telling all my well heeled Girlfriends about my nightmare. Spoiled the Gift Products used:JewelryWish I could give them a zero star. Bought Baccarat brand glasses of total six, and received counterfeit item from Saks.com. So I return and requested a refund next day. However they opened case# and after 3 months later, was advised their final decision is not to refund. What I received was all the same fake glasses in the Baccarat brand box, total amount $708.51. DO NOT PURCHASE anything from Saks.com. My English is not good but I have reported to BBB, Bacarrat and will review everywhere so this would not happen to other people. Shame on you, Saks.com! Tip for consumers:Do not buy anything from SAKS.com Products used:glasses Service Value Shipping Returns QualityThe most horrible experience ever. Whatever you do, never shop from here. Took my money, sent me a broken item, I cut my finger opening it. Took WEEKS after calling numerous times and emailing to get a stupid partial refund...so Christmas passed without me giving the gift I intended or having my money. I questioned them weeks later when I saw this partial refund and they said I had to submit pictures. Mind you I already did. How the hell do get a picture of something in the trash from 3weeks ago. A hit stinking mess this company. F**** A-holes. Tip for consumers:Horrible all around company Products used:Perfumes Service Value Shipping Returns QualityI ordered a very expensive coat for Christmas. The coat arrived in a shabby plastic bag. Inner lining was torn, wrinkled and obviously someone's old coat that had been switched and sent to me. I called Saks online customer service immediately and informed them, sent them pictures. I sent it back to saks for a refund and they refused to accept the return as the coat was not the item I had ordered and paid for. I have been a customer for 25 years. Saks have stollen a lot of money from me. I will never shop there again. Service Value Shipping Returns Quality"Cannot guarantee anything" is the quote of the day. If you want to buy a high end product and receive high end customer service, DO NOT SHOP HERE. I am in shock by how poorly I have been treated with my $600+ order. I hope my review can help you go another direction. Service Value ReturnsI am happy to report that I haven't had any problems with orders in 2022. Nothing has been canceled, and orders have arrived promptly. Tip for consumers:Markdowns can be amazing. Products used:My last purchase was a gorgeous Frame leather moto jacket. Service Value Shipping QualityNow that they may possibly file for bankruptcy, do not order from them unless you are prepared to be disappointed. They will confirm your order, hold it as "processed" for weeks, keep changing the shipping date, then cancel with no explanation, Saks has done this to me THREE times in a row. They are knowingly selling drastically marked down items as "pre-sale." They apparently do not, and never will have these items in stock. After cancelling multiple times, they then try to offer you a pathetic 15% discount-on a purchase that you will probably never receive. I will NEVER order from them again, and I intend to IMMEDIATELY cancel my Saks credit card and Saks Mastercard. It's pitiful to see this once great retailer sink so low. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Des A. 1 review 0 helpful votes Follow Des A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “RETURNS TO SAKS ARE A NIGHTMARE! Expect to wait about a month!” March 28th, 2024 Think twice! I received my order from Saks online, and upon opening it noticed severe damage to my item. I immediately contacted Saks l, made them aware of the issue, provided pictures as requested by the customer service operator and was sent a return label, which was prepaid. The item was excepted for return due to damage. The same day I received the item I returned it within two hours! Fast-forward a week later to March 6,2024. I received an email stating they have accepted my return. I waited two more weeks and did not receive a refund, so I contacted them. They informed me that it would take 10 to 14 business days, it is now March 28,2024, which is exactly 17 days after they accepted my return and I still do not have a refund. I reached out to customer service which is of course overseas operator, (they give them no power to refund) so I was told I would have to wait up to another seven business days for them to file an escalation so I can get a refund! This is beyond ridiculous for a multi million dollar luxury company! The 10 to 14 business day return policy is ridiculous enough as it is but it only adds insult to injury that I have to go out of my way to send multiple emails and make multiple phone calls after the 17th day only to be told it could take another seven business days, or quite possibly longer to get the money that they owed me because they are waiting to hear from their vendor""! The bottom line is, I will never order from sack again and you should strongly consider it as well! If I could give zero stars I would. Also, you can't get anyone on the phone that has any kind of authority within the company, they do not give out names to managers etc. NO corporate numbers with people who are accountable. It's a specifically designed beehive to send you around in a circle chasing your own tail until they feel like giving you your money back or you forget and they keep it! You have to contact your bank and do a charge back which I quite possibly might have to do to get my refund! Tip for consumers:Don’t buy from Saks 5th Avenue online! Products used:ShoesFor what Saks charges you'd think their customer service would be great, right? Wrong. I've never seen worst customer service any where. Even Walmart has better customer service than Saks. I wanted to write this review so others know that this is not a company that cares in the slightest. They dont care that you are a paying customer and have a valid issue. They are rude, idiotic and not understanding in the least. I refuse to support a company that doesn't value the customers that keep it going. They don't even give free shipping anymore. Saks is a money hungry trash of a company and they have lost so many customers because of this. I will personally never shop at Saks again. There are so many other stores that sell the exact same things Saks does but with MUCH better customer service. We are cosigning Saks' awful behavior by continually supporting them and that ends today. Products used:Bag and a jacket Service Value Shipping Returns QualityI have never ever experienced any other company worse than Saks in my life. I put two items which I received in one box and sent them back using their shipping label in the same box. One item got missing on their side and they do not give me the refund. They use Fedex for shipping so I do not have the weight of the box as UPS does. They are two heavy items and the weight cannot be the same if only one item in the box. They refused to give my money back after contact them for 6 times. Someone else on Consumer affairs had the exact same problem as me and was thinking about a legal action. Service Value Shipping Returns QualityIn order to solve one problem, I called customer service 3 times already. They told me that they would send me an email twice but I did not get any. One of them was so rude. They messed up with my returns so I am counting more phone calls to customer service. Products used:Cooking items. Service Value Shipping Returns Quality loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Julia K. 1 review 0 helpful votes Follow Julia K. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “DO NOT SHOP THERE!” February 20th, 2024 DO NOT SHOP THERE! It used to be a trustworthy store/website but not anymore! I returned pants and email stated that a refund will take up to 7 days. I didn't get my money back and didn't get any response to my emails. So I chatted with representative and she told me it will take up to 14 days. 14 days passed and nothing. I chatted with another representative who told me up to 21 days. When I brought up the previous story he just repeated himself like a robot that it will take up to 21 days. The pants I've got was the last one, they put it back on their website in the same day as they got it back but didn't proceed with the refund. Service Value Shipping Returns QualityCompre un perfume en Saks.com y lo q llego a mi casa fue una caja vacia. Cuando los contacto me dicen q estoy en un investigacion o sea yo pague 500$ y están investigando dondecse quedo mi perfume. Nunca mas compro en este sitio me siento estafada Products used:Cismerics Service Value Shipping QualityI purchased some of the dresses there, very comfortable indeed, the service was fascinating, I will never regret about the clothes that they handle. They are very modern.Do NOT go to Sacks Fifth Avenue and buy ANYTHING like a belt! I bought my belt for my birthday. Went in to get it cut to size was told." Oh we don't do that ". When the sales lady said they did. NOT to mention the shade I felt from my own when I was in line. Sacks employees you NOT all that because you work in the Louis Vuitton section of a department store! ServiceI ordered 2 coats from Saks Off 5th but for some reason each coat was sent through two separate shipping companies. The first coat was supposedly signed for and delivered by FedEx, but I never signed for or received anything. The second coat came through a local regional shipper which I received just fine. So I called fedex to ask what happened to my package but their investigation came up with nothing and they advised me to contact Saks Off 5th. I contacted SOF and they told me they would investigate the matter but it would take 2 weeks for an investigation and a refund if I'm eligible. Well after the 2 weeks, I received an email saying my package was delivered so they couldn't do anything for me. WHAT! So I paid for a coat that some FedEx worker lied about getting a signature for and stole! I don't think so! So I filed a chargeback with my credit card company and they are currently working on it - save yourself the hassle and just stay away from this company! Their CS is located in the Philippines good luck trying to explain your issue to someone over there. Service Value Shipping Returns QualitySaks Return Policy is Absolutely Terrible. I purchased a Moncler Jacket from the website and it turned out to be a size smaller, so I returned it the next day via FedEx. That was December 12th and still haven't received my money back in my account, and it's January 30th 2024. Tip for consumers:Saks 5th Avenue is absolutely a terrible store. Products used:Moncler Jacket Service Value Shipping Returns QualityI had been a Saks customer for years and then had issues with my account being hacked. I called them but they didn't really care so I cancelled my Saks store credit card bc I was afraid whoever hacked my account would use my card. About three months ago, I decided to try ordering from Saks again (only paying with a regular visa, not Saks) and had no real issue with my first orders. Just placed an order for 2 tee shirts this afternoon for $x and was charged *5 times* in an hour for the one transaction: twice for $x, twice for a different $amount and once for another different $ amount. I called Saks and got some flunky customer service agent who after I explained the above asked me if I'd placed an order with Saks (eye roll) and then after I confirmed I did, said I had to call my credit card company - in other words, he could care less that I and ultimately, Saks, was getting ripped off. I ended up calling my card company and they cancelled the 4 charges I didn't make but I will now not have use of my card for a few days, and also Saks is probably busy sending out merch to some thief that charged my card but now Saks will be holding the bag. No wonder they are going bankrupt. They are probably getting stolen from daily and they don't seem to even care. Tip for consumers:I think it’s sad their customer service is allowing such fraud and that it’s leading to the downfall of a once great store. Products used:2 tee shirts Service Value Shipping Returns QualityPurchased a blue shirt of this online store. They sent me a RED shirt. I reached out to them to ask them to send me the right shirt and I will mail back the wrong one. They refused! After one hour of chat, finally I spoke to a supervisor who told me my only option is to return the red shirt, then wait up to 14 days to get a refund and if I want I can buy the one I originally wanted. This is THE WORST customer service ever. This company does not deserve to be in business. They do not care about their customers. UNBELIEVABLE! I am stuck with a shirt I hate, or I have to return it and wait 2 weeks to get my money back. That seems like the worst business model in the history of business! Terrible terrible customer service. Tip for consumers:Terrible company. No care for their customers at all! Service Value Shipping Returns QualityI bought a Jo Malone Diffuser but never received the order. I submitted a refund claim but was denied soon because they asserted that their courier - FedEx marked it as delivered but they cannot provide the picture or my signature to prove the delivery was completed. I called customer service but their associate asked me to connect the FedEx by myself or submit a dispute to my credit card bank. So, I had to dispute the payment but got rebilled later because Saks communicated with my credit card bank to refuse the dispute. It's a very disappointing experience. Service Value Shipping Returns QualityRating: 0 out of 5 Stars As a seasoned online shopper, I have encountered my fair share of disappointing experiences, but none quite as appalling as my recent encounter with Saks.com. From the onset, it became evident that this so-called luxury retailer is more concerned with deception than delivering quality service to its customers. Let's start with their gift card policy, a labyrinth of deceit cunningly hidden in the shadows of ambiguity. Upon making a purchase, I was greeted with the illusion of a "free" gift card, only to discover later that returning items would render this card worthless. The lack of transparency regarding this policy is not only appalling but downright de