Bought a brand new laptop in April 2022, and have charging issues in June, 2023. Bad luck out of warranty. I went to their website and see the charging issues is caused by the software issue. BS. If such things happened, the manufacturer should recall the laptop. $#*!ty customer support, too. Called them and told to cover the fee by customer. Service Value Shipping Returns Quality Date of experience: June 26, 2023It's customer service is nothing more than a joke. All service reps are there just for 'lip service' to make you feel better without actually solving anything. There is a serious internal/intercompany communication breakdown and they only know as much as I know about any situation. I had experience with other computer companies like Dell and their customer/sales reps are there to resolve actual issues in timely manner. This will be my first as the last time dealing with Lenovo for sure. Horrific, just horrific company. Tip for consumers:Now I realized that we need to consider security risks with buying Lenovo products. Products used:Lenovo Legion Tower 7i Service Value Shipping Returns Quality Date of experience: November 2, 2023Lenovo laptops are made from cheap plastic that crack during normal use - typing. My laptop that has only been placed on a soft surface, never dropped (not even rattled) has 4 cracks. Lenovo refuse to show interest and say it is caused by the consumer. That laptop is less than a year old. The laptop crashes daily and has done since the day I received it. Lenovo said this is not covered by their warranty. Don't waste your money. Products used:Laptop Service Value Shipping Returns Quality Date of experience: August 22, 2023I just got my laptop in the mail last week, tired to turn it on and the screen is either black or has the fuzzy white lines, as annoying as not being able to get a brand new laptop to turn on, the support people just don't give a damn, it's been a few days now since I filed for a replacement but there not even sending me a shipping label something is always delaying it, now that I asked for a refund it's some BS about I have a order filed already so I can't get a refunded yet. First laptop I bough and I'm really annoyed and disappointed! Never again, check out the pictures before you buy. Products used:Product wouldn’t work Service Value Shipping Returns Quality Date of experience: July 22, 2023I purchased a notebook through our Company. The delivery took many months. Finally, it was delivered but camera did not work. Lenovo promised to release a driver to fix the issue but hasn't done it. The "ping-pong" to repair the notebook, again, took months, after which it was returned to me but still does not work properly (gets restarted every 10-15 minutes). Overall, this process has already taken about a year after purchase, and our support services say that if they sent it for repair to Lenovo it will again take a lot of time. Conclusion: unbelievably poor quality of the product and extremely low quality of service. Tip for consumers:I will not even think about purchasing anything from Lenovo any more Products used:Lenovo Thinkpad notebook Date of experience: May 19, 2023Bought a Lenovo PC. Just out of water, it refused to turn on. Motherboard dead. Such a poor outcome for a product not overly used. Customer 'service' worse than the product. Avoiding Lenovo in future. Service Value Quality Date of experience: July 22, 2023Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.