Awful 52 year old man left in Spain with no accommodation as there hotel was not in service to be used, appalling, stayed on beach as nothing available to late for buses Dont book with these please use agoda or anyone Date of experience: January 8, 2025I've used booking.com three times in the last year. On two of those occasions my credit card has been scammed by a third party. Booking.com was the only non-regular website i used during those times, so I strongly suspect using it exposed me to scammers. I also received a scam email offering me prizes if I completed a 'survey' about using booking.com shortly after one of the occasions I used it. It was a very realistic scam, to the point where I almost fell for it. Service Value Returns Quality Date of experience: January 25, 2025Booking.FAIL House we had a confirmation for in Fort Lauderdale was sold and no one bothered to tell us. Customer service offered to find our party mother place to stay only the places they offered were not in the same state or even country as our original reservation. Now there is noting suitable available and they stopped replying to my messages. Service Date of experience: January 1, 2025They do make sure what is being advertised by the accomodations is accurate. The accomodation said it also had single beds but was only a matress on the floor. They do not make sure that the accomodations are following their own country rules...i.e.we were charged an additional 19% vat tax by the property in colombia and then we find out we did not to pay that since we are tourists. They should be more awhere on what there customers are doing. Date of experience: January 27, 2025They have the worst client service. They do not help at all. We had scammers who lied about an apartment we booked, when we were there it was not safe and basically nothing was ok about the apartment. I called booking and cancelled the apartment. I demanded my money back but booking do not want to help and each time I call the line cuts off and I get someone else. In one day I told my story 8 times from scratch and spent 2 hours on the phone, my day was ruined. Shame on booking not punishing scammers and give them free pass, as long as booking get their percentage they do not care. For me after being a client for more than a decade I will never use booking again and won't recommend it to anyone. We lost now 940€! Service Value Returns Quality Date of experience: December 28, 2024I had the most terrible experience with Booking.com, and I feel obligated to warn others. I had a confirmed reservation for an apartment, with check-in scheduled for 4:00 PM. When I arrived, the host was completely unresponsive. Only at 6:00 PM—after hours of frustration—did the host finally answer, just to inform me that he had canceled my reservation a week after I booked it, and Booking.com never bothered to notify me! At 6:00 PM, exhausted and stranded with my luggage, I had to scramble to find another hotel, which ended up costing me 1,000 ILS more than my original booking. This was not just an inconvenience—it was a complete disaster! And what did Booking.com do? Absolutely nothing. They responded once with a generic apology, saying they would "look into it," and then vanished. No follow-up, no compensation, no accountability. Their customer service is a joke, and they clearly do not care about their customers. This experience was beyond unacceptable. I will never use Booking.com again, and I strongly urge others to be cautious. If something goes wrong with your booking, don't expect any real support from them! Date of experience: January 8, 2025I had booked what I thought was a refundable ticket for a trip that was 62 days from the arrival date, buried in the fine print was the fact that I can to cancel 60 days before the arrival date. I suspected that there was going to be a massive layoff which is why I wanted a refundable rate. Well, yes, I was laid off and canceled by trip 45 days prior to arrival! Nope - Booking.com would NOT refund me. They instructed me to go to Coventry Motor Inn which is the hotel I booked my stay at. I've sent 2 email messages explaining the circumstances and CRICKETS! I'll be posting a review for Coventry Motor Inn as well. Tip for consumers:n/a Products used:n/a Service Value Shipping Returns Quality Date of experience: December 16, 2024Harsh refund penalty, Booking.com shouldn't have such policies, to pay over 900 Euro as a mistake is terrible, they should allow partial refunds. Customer service is non existence, no one replies to your messages or emails. Date of experience: November 27, 2024I am extremely disappointed with our (incl. Thozama Mxenge) experience at this accommodation. The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible condition—dirty white walls, loud students, and balconies cluttered with hanging clothing and even mattresses. Upon arrival at the unit, I was appalled by its state. It was poorly maintained, with dirty and worn-out couches, cracked tiles, and stained, yellowing bedding. The plumbing was in terrible condition, with loose taps, while the surfaces were sticky and appeared never to have been deep cleaned. The showers had visible dirt and grime in the corners and between the tiles. Due to these unacceptable conditions, we decided not to check in. The platform initially promised to refund our booking fee of R10 413.68, yet despite their assurances, we have not received our money back. Repeated attempts to contact them and their service provider have led nowhere, with no resolution or reimbursement. Their failure to honor their promise, along with their lack of proper vetting of this property, has prompted me to consider filing a complaint under the Consumer Protection Act of South Africa. I hold them accountable for allowing this property to operate on their platform and for facilitating the loss of our money. The lack of transparency, poor service, and refusal to issue a refund have left a lasting negative impression. I strongly advise against booking this accommodation or using this booking.com. The company needs to follow up on negative reviews and vett properties offered. Tip for consumers:No Products used:None... the partial refund is 3.3 % Date of experience: January 3, 2025Was frauded by an accomodation listed on booking.com. Paid in June in full, booking was for October arrived in Athens, accomodation never answered our calls and messages. We were promised an immediate refund by booking.com, which to date almost a month after, no refunds were made. No call backs were made. No one replies to messages. Waiting time to for booking.com to check your details is 28mins and then they hang up. No accountability, no clarity. Something is up to no good with booking.com Products used:Accomodation which booking.com are denying responsibility. Even though full payment and booking was done through their website. Service Value Shipping Returns Quality Date of experience: November 19, 2024I had someone else log into my account and make a booking using my rewards points. I use 2FA and they could still get in! No alerts, no upcoming trip notifications, nothing. I can't close my account because of a "technical error" and booking.com refuse to close my account. Pitiful. Service Value Shipping Returns Quality Date of experience: November 10, 2024I do not recommend Booking.com. This summer, while traveling with my two sons in Italy, our reservation in Naples was canceled by the property owner just 2 hours before our arrival. Despite their advertisements promising 24/7 support, Booking.com turned out to be completely unreachable: I spent an hour listening to a recorded message saying their service was overloaded. In an emergency situation in an unsafe area of central Naples, I tried to make last-minute bookings for two consecutive accommodations through their platform. Booking.com immediately charged both amounts, but neither of the property owners showed up to hand over the keys. After two hours of searching on-site, we were forced to stay at a hotel in central Naples with questionable clientele, for an exorbitant price of 450 euros for one night. Since returning, I have made over 20 calls to Booking.com's so-called "support service," which appears to be outsourced and ineffective. No refunds, no acknowledgment of the platform's failures. Worse still, some fraudulent listings remain active: one of the addresses led us to a dangerous area (with drug traffickers in the streets), where even the police advised us to leave quickly for our safety. In summary: Booking.com neither protects its clients nor ensures their safety and takes no responsibility for serious issues. Avoid at all costs if you value peace of mind and safety while traveling. Service Value Shipping Returns Quality Date of experience: November 20, 2024Tried using booking.com for the first time and they say free cancellation NOT! Booked Oct 30,2024 and tried to cancel and change an all inclusive vacation and they still charged me $500 …. NEVER book with them!