I have ordered a few times on Amazon and it went well except for 1 item. Now, after more than 1 week i am still not in contact with someone that can explain why and who deleted my account and find a solution for my issue. I have been forwarded 5 times by different people and offices without any information. This is not the great customer service you wish you have. Please come back to me with an answer and proper guidelines instead of inning money without something in return. Products used:an external hard drive only. I lost a grammophone, laptop and my gift card because they delete my account without my approval Service Value Shipping Returns Quality Date of experience: November 26, 2024Multiple late deliveries this month (Dec 2024), including a "delayed just before shipping" that was hard to cancel. Started including ads in my Prime Video feed earlier in 2024, and changed 4K streaming into a premium option. Prices changed minute by minute during this year's Black Friday sale, found a few bargains at 2am that were gone the next day. About a 2/3rds chance of a next day order actually arriving on time, still useful if you can wait 3-4 days and get a good price. Tip for consumers:Beware that Amazon's search engine is overrun with cheap Chinese goods. Be specific about brands and double check for genuine products. Useful for made in China items that have good quality control. Products used:Home theater speakers, accessory clips and wires Service Value Shipping Returns Quality Date of experience: December 6, 2024First time with an Amazon membership. First purchase said it would be delivered within 2 days. Great right? 4 days later, no item and the item hadnt even shipped. 5 days later, i click on the tracking number and it now states the item will not be delivered at all and that if i havent received the refund within 5 days contact them. No refund so i contact them. First rep is clueless and transfers me. 2nd Rep is rude to me. 3 rep (a supervisor) states that its not 5 days for a refund even though thats what the site states but, that amazon says that to keep you cool, but that it will be atleast another 17 days before she can ok a refund. Amazon failed me with not delivering the item, failed me with a refund, and most of all failed me with their customer service, even with upper management. HORRIBLE EXPERIENCE. Membership terminated. Date of experience: December 21, 2024This company couldn't deliver a terd on time anymore! Last 3 packages were delayed! Not worth the money! Out of the past year this has happened over and over again! Either need to hire true Americans or close your doors! Amazon sucks! Tip for consumers:They suck! Products used:Mixture of products! Date of experience: December 29, 2024Ordered a set of 8 Fuel Injectors for a Ford Van, promised next day delivery. Next day a shipping envelope, NOT large enough to hold order was delivered to house with, the flap having never been sealed. The removal strip, which you pull off to seal envelop was still in place. When Amazon was contacted, the said it would take a couple weeks for them to determine what happened, so we had to order another set from a different vendor to repair my vehicle, so now payment two for parts. Products used:Fuel Injectors Service Value Shipping Returns Quality Date of experience: December 17, 2024Amazon Prime has given me the WORST support of any company I have ever dealt with! It is almost 10 days and I still can not log in to my Prime account. I am unable to get the OTP on my cellphone. I have tried 5 times to get phone support. I keep getting told that they have sent my cellphone number to a group that can change my account info. Nothing ever happens! One time they referred me to a link where they wanted a copy of a driver's license, passport, or some government issued ID. I sent them a copy of my passport. Still nothing! I am paying for a service I am not getting. I tried cancelling my account. You need an OTP to do that! Service Date of experience: November 28, 2024I've been really frustrated with their service. The prices aren't always the best and there have been too many issues with third-party sellers. Returns have become a hassle and the customer support doesn't always help. They definitely slipped in terms of quality and service. Service Value Shipping Returns Quality Date of experience: November 19, 2024I'm starting to get frustrated with Amazon. I ordered a flower vase and it arrived broken. Returning it was such a hassle. Their quality control has gone downhill. Products used:Vase Service Value Shipping Returns Quality Date of experience: November 18, 2024Completely fraudulent company (thieves) They steal from their customers! They lied and said they refunded me 8 times! These people should be in jail along with their whole executive office! Tip for consumers:I bought products that were sized and they sent the wrong products and lied about refunds! Bunch of crooks! Products used:I bought products that were sized and they sent the wrong products and lied about refunds! Service Value Shipping Returns Quality Date of experience: November 18, 2024About this item ELEGANT DESIGN: Elevate your home decor with our recycled cotton throw blanket for the couch, a stylish and comfy addition to your living space. This textured throw blanket in a charming herringbone weave exudes rustic charm, helping make these throws an ideal choice. YEAR-ROUND COMFORT: Our lightweight, soft, breathable, and moisture-absorbent bed throw is designed to provide unparalleled comfort throughout the year. Crafted with meticulous attention to detail, provides warmth on cold days, and comfort on warm days ALL NATURAL, HYPOALLERGENIC, PREMIUM QUALITY: Made from 100% Oeko-Tex certified cotton, and is fade resistant. Does not contain any harmful chemicals. Our throw is skin-friendly for you and your family. It is pre-washed and will stay cozy for years to come. PERFECT GIFT: Our thoughtfully designed packaging transforms our fall blankets into a perfect gift for you and your loved ones, making every moment feel special and memorable that warms both hearts and homes. Fall-Ready Comfort & Warmth: Embrace the cozy vibes of autumn with our Recycled Cotton Throw Blanket in light brown. Perfect for snuggling on chilly evenings this soft machine-washable blanket is ideal for adding warmth to your couch bed or picnic outings. Its elegant herringbone design complements any fall decor making it a thoughtful gift for loved ones. Celebrate the season with a blanket that not only provides comfort but also brings a touch of eco-friendly charm to your home! Date of experience: December 4, 2024I ordered a book and it arrived with bent corners becaus it was shipped in a flimsy envelope. It's disappointing when such small detail undermines great experience. Date of experience: November 11, 2024Amazon has lost my package, now I must do review and another month after investigation they will only come back to me. NO refund or even resending of Item. Absolutely unacceptable! I have not even received the email to compile my report! Tip for consumers:Absolutely unacceptable service Products used:None, suppose to be S Pen Service Value Shipping Returns Quality Date of experience: October 16, 2024I haven't received my gift cards from Amazon or apple. I am not thrilled this was stuff I needed for Christmas. I never had issues before till now! Service Value Shipping Returns Quality Date of experience: November 24, 2024I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold. Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not. I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them. Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine. Tip for consumers:I don’t feel safe buying from Amazon anymore as I believe Chinese counterfeit products are being sold there Products used:Bluray movie Service Value Shipping Returns Quality Date of experience: December 14, 2024Amazon is a fraud. Their reviews are false and misleading. Their customer service agents are from the lowest part of the barrel they can find. They read you a script from a card and do nothing to help. Tgey delayed a package for 5 days with no justification and nothing letting me know. Then when I try to get a refund they lie to you and either say it shipped or tgey can't give you a refund because it posted already. FALSE ADVERTISMENT, FAKE REVIEWS, AND INCOMPETENT CUSTOMER SERVICE. THE RECIPT FOR DISASTER. SEE YOU IN COURT AMAZON! Tip for consumers:This has been an issue for over a year. It get worse so I think my multimillion dollar lawsuit might make them pull their head out of their poop shoot. If not I’ll keep going until there is no more Amazon. Products used:I lost my customer to Amazon incompetence. I didn’t use anything it cost me 650 just waiting. Service Value Shipping Returns Quality Date of experience: October 28, 2024Return policy horror! Never buy from them anymore! I have 3 returns that are stuck at processing. I checked every day and the refund dates keep on changing. Now there's a message that asks me to contact customer service for my items. I've contacted them and I was told 4 different answers. All I know is they received the items on September 17th and they say I have to wait until November 17th! 2 months for a refund? Horrible customer service, especially that I order everything from them. Never again for real this time! I have screenshot proof! Here is the message written when I check my 3 refund statutes, I contacted them as the message asks, theirs no point since they can't help you with anything! Message From Amazon: Refund not issued: "Your refund could not be issued as the return is stuck in processing Don't worry! Our Customer Service can help you with your refund". Need I say more? Tip for consumers:I'm awaiting refund for cream jar, Hamilton beach panini grill and for a toaster!!! Don't order from them!!!! Service Value Shipping Returns Quality Date of experience: October 6, 2024Ordered on November 4,2024 WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips Sold by: SC Outlets Ordered on November 4,2024 Order# **************649 WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips WAS SUPPOSED TO BE DELIVERED NOVEMBER 19TH WHERE IS IT? ARAMEX RECEIVED THIS ITEM NOVEMBER 12 in the Philippines And has UNLAWFULLY HELD THE ITEM! DELIVERY WAS PROMISED NO LATER THAN NOVEMBER 19 3 OF YOUR "CUSTOMER SERVICE REPS" ABANDONED THE CHAT afridhi, Ilma AND Fazil! ALL THREE OF THEM WERE JUST COPYING AND PASTING RESPONSES, FAZIL PRETENDING HE WAS A SUPERVISOR. NOT ONE OF THEM DID A DAMN THING TO HELP! THEY WERE JUST COPYING AND PASTING RESPONSES, AMAZON PROMISED DELIVERY BY 19 NOVEMBER 2024, PACKAGE HAS DISAPPEARED OFF ALL TRACKING, AND HAS BEEN DELAYED AN ADDITIONAL 8 DAYS! AFTER BEING UNLAWFULLY HELD FROM 12 NOVEMBER 2024! AMAZON'S SHADY SHIPPING PRACTICES HAVE RUINED MY SON'S CHRISTMAS HOMECOMING FROM ACTIVE DUTY AFTER BEING HURT ON DUTY! (HE IS DUE HOME 23 NOVEMBER 2024) SO THANK YOU AMAZON FOR RUINING ALL OF THAT FOR HIM AND US! Tip for consumers:AMAZON'S SHADY SHIPPING PRACTICES RUINED CHRISTMAS! Products used:CAN NOT USE WHAT WAS NEVER RECEIVED! Date of experience: November 20, 2024Have lost so many packages of mine and when they don't follow simple delivery instructions my package was stollen twice and they closed my account.