I purchased some Lays potato chips five days ago. I thought they were buy two get one free, but they were buy two get two free. I tried to call the store by the number on the receipt to see if I could come back and get my two bags free and the phone number went to busy signal. If you call the number right now, it comes right to a busy signal. I drove back to the store that night with my receipt trying to get my bags of chips. It was a Friday night. The store manager said that I couldn't use my receipts. I needed to have the bags of chips. I told him I would've known that if the phone had been working. I had the receipt, but he said I needed the bags of chips. He was a bully. I actually wrote into Dollar General website to complain about this and didn't hear a word. Don't go to the Dollar General in Wildwood Florida on 301. Service Value Returns Date of experience: February 7, 2025I visited 5 DG stores this week within 7 miles of my house for the first time in about 6 months to purchase some iterms in addition to several sale items. None of the 5 stores had any of the sale items so I did not buy anything. This just reminded me why I have not shopped at DG in a long time. They never have any of the items that they claim to have on sale. The sale ad is just a ploy to get people into the store hoping that they will buy something else. Not me. I did not buy anything. Date of experience: January 15, 2025Yup that's why we are so lucky with this guy in charge we need a better coach for this squad than this team in general but I don't think he can be trusted in a position like that at all he can be a good fit in this position if he's a good u ii oi Date of experience: December 24, 2024SALE ON PEPSI PRODUCTS. SO PRINTED COUPON OFF OF DG WEBSITE AND STORE WOULD NOT TAKE AS IT WAS TO BE DIGITAL. A BUNCH OF CRAP IF YOU PUT ON YOUR WEBSITE YOU SHOULD HONOR IT. WILL NEVER TRUST THEM AGAIN. THEIR ADDS ARE NOT FOR EVERYONE AS THEY WANT YOU TO ADD AN APP ON YOUR PHONE. WELL MANY OF US DO NOT USE APPS WE USE A COMPUTER. YOU HAVE LOST A CUSTOMER AND OTHERS AS WELL Products used:LEFT STORE AND WILL NOT RETURN Value Date of experience: December 26, 2024Cashier's full of drugs and can barely function! Told manager and she said she wasn't smoking crack! I told 6who mentioned crack! She acted like she was high too but she is pregnant! They are always outside smoking! The pregnant manager too! Service Value Shipping Returns Quality Date of experience: December 21, 2024I worked there for a few days at the DG market. I wasn't trained properly. I scanned boxes on day 1. Day 2 I watched the policies online. Day 3 someone showed me how to open the safe and let me use do the register a few times. I was told I wouldn't be alone for a while until I was trained. Day 4 the schedule has me working alone for 3 hours and closing the store. I wasn't trained to do any of that. So I had to quit. I didn't even know how to turn the lights off or on. It's a horrible company to work for. The staff has a couple of nice people but the women were very unfriendly and cold towards me. It wasn't a good work environment anyway. They throw you to the wolves and play favorites. Beware! Service Shipping Returns Quality Date of experience: November 16, 2024After a lengthy conversation with service rep at headquarters I was given a complaint # and assured a call back.No response, photos speak for themselves.Venice. Florida SHAMEFUL! Date of experience: November 23, 2024As usual I've been ripped off By dollar general! Not only did the boy Who checked me out lie about My savings being reflected, But when I ask to put my number in so I should be sure to get my number Savings he wouldn't let me, and stated I didn't need to He saw the savings reflected Already... And of course I guess it's my responsibility to make sure I get a receipt!? I was stupefied At the total after being told my discount was applied come to find out I was ripped off For $5.75... Yeah that's not a whole lot but it's enough When you have to put up with rude People that are ripping you off constantly... This company Has nickel dime and dollar'd me Repeatedly Almost every time I go in there there's Manipulation! I would say would be fair to say Through the years they probably taking me for over $60... It feels like A punch in the gut when I know they rip me off and I don't even wanna deal with it cause she'll spend hours and hours and hours and hours and hours talking to rude people And you'll never get your money Back! I think this company should give their customers Extra funds When they have to spend hours on the phone to try to collect money that was outright stolen from them by their employees... I tried to call immediately when I realized I was ripped off And nobody will answer the phone at the store that ripped me off Or any other store! Tip for consumers:It's your responsibility I guess To overlook dollar generals employees to be sure they're doing their job correctly... It's also your responsibility to make sure you get a receipt!!! Service Value Date of experience: October 13, 2024They spent all that money to put in self checkouts, then decide that it's too easy to steal so we go to 1 checker 1 checkout stand Why is that all the good people have to face the wrath the the demons. Hello they are not stealing because of self checkouts they are clearly doing the sloppy work of the devil and if you had a brain you could easily stop it but unfortunately you just decided to make us all suffer while your one checkout stand is working with all the customers lining up, they could literally wipe your store out Wake up America save your own souls Date of experience: June 22, 2024I went to the dollar general store#******* while visiting my daughter in Michigan. The gentleman was very helpful and friendly. I like good customer service. While checking out, I hut the wrong face, and thought I hit a smiley face. Sorry about that. It was great customer service! Date of experience: June 3, 20241) Employee unaware of online coupons nor Saturday $5 off $25. 2) Shelves a mess. Unlike-items stocked together. Made it difficult to locate purchases. 3) Garden clippers & tools not stocked. Store never has 1-gallon sized distilled vinegar but they keep the shelf open & the item label posted. 4) Two employees loudly and clearly conversed using 'F**k' this and 'G*d d**n' that. Customers were present, all ages, all demographic. 5) Employee (one of above) used a bent-wrist motion to SLING purchases into bag. ***Employees choosing retail employment need clear guidance on acceptable storefront behaviour. And basic instruction on stocking & bagging skills. What I and the other customers experienced was discourteous and offensive. Store #******* Fairview, NC ******* 2024-05-18 Time: 19:43 *** I have a proof of purchase receipt. I choose not to post it publicly. It has been posted to DG survey per the receipt's code #. (I have doubts that my complaint was recognized) Service Date of experience: May 25, 2024I bought a gift card at dollars general store ******* and and saw an employee tried to active and can not complete and call manager to come to solved problem but can not fix it and gave the gift card along with a receipt so tried to redeem gift card at register right away and it was not valid when I complained it the manager gave a worst behavior then said that it is customer responsibility for the invalid gift card and call amazon to claim money back /and tried to cover up the problem when i talked louder for all other customers around to hear then manager threatened me to stop complaining for the invalid gift or she will call police to drive me out I don't know whether complaint at dollars store for a invalid gift card sold will be illegal? I was so scared when i thought i may be arrested if i was not stopped and dollars general corporation may approved for manager to do Compared to two years ago when I bought a gift card at giant Eagle and was in valid and received a replacement right away along with all smiles faces of giant Eagle employees Advice to everyone So I lost $100 for unreasonable.my gift card wad not redeemed so amazon will not collect money the guest who will get my $100? Date of experience: July 24, 2024I stopped in 2 months ago to get balloons blown up for a gender reveal and was ripped apart for not calling ahead to "give them a heads up." I only needed 5 balloons blown up……I then stopped for a baby shower to get balloons blown up and called 1 week in advance to *make sure it was ok to stop in* I asked to drop the balloons off and pick them up in the morning for the baby shower. The lady who blows up the balloons said the girl who worked the next morning "couldn't tie the balloons." And asked to blow them up right then. The balloons were deflated the next morning! I am appalled by the way they talk to their customers. The gentleman behind the desk is very sarcastic and talks to his customers like they know nothing. I don't see how they are able to keep their positions. I would rate these workers in the negative if I could. Tip for consumers:Will never be going back to use them for balloons since it’s an inconvenience to do their job and be good at it. Products used:Balloons Service Value Quality Date of experience: June 22, 2024Treat employees terribly. This reflects in every aspect of the company. They have yet to realize if you treat employees good, there is better performance overall. They encourage DMs and above to threaten those below continuously. Be careful of anything you purchase also. Items come in frozen as well as subjected to extreme temperatures which negatively affect the quality, medicines - food - baby food and formula are some good examples. Further, they send food in totes that are never cleaned, therefore items (i.e. Food, medicines, toothpaste, skincare, etc) come in totes that have mold and all kinds of gross in them, not to mention the cross contamination. Fresh foods such as lunchmeats, butter, cheese, yougurt. Keilbasa and so on, are often shipped in totes of water that has been sitting in them from being rained in when people don't flip them over. Service Value Shipping Returns Quality Date of experience: June 6, 2024This company is a joke. Every store is disgustingly dirty. Our local store hasn't had functional doors for months. If I could give them a rating of 0 I would. Service Value Shipping Returns Quality Date of experience: July 18, 2024The Dollar General on Main Street Dayton Ohio was starting to get better especially after remodeling went in there today and food in meat salad 50% off the cashier wouldn't honor it go look or even check with manager also got apple/caramel pack and when I got him the apple slices rotten I will not be going back to that store! Service Value Quality Date of experience: July 3, 2024Cashier is so rude and literally would not help me get an item from a top shelf. I left my cart and everything in it sitting and walked out. This is the store at 711 Mulberry ST in Loudon, Tn. Service Date of experience: June 4, 2024Stay away from this shop. Many times I have went here and after making a purchase for workers placing chemicals into the same bag as foods. I have mentioned this many times only to be laughed at. If you find your self in Ohio at this store do a fast search there is a family dollar just 3 blocks away. Much cleaner and better staffed. Service Value Quality Date of experience: February 16, 2024At 1 point I was not wanting to go into this location... waldo and his staff have made it clean and comfortable good atmosphere. Nice music when I go Waldo talks to you by name really nice and when I was checking out my 9 year old got slime the cashier shared a story about her slime experience in cars so she gave us a bag and napkin. She has great energy. Wish everyone would take a min to be friendly like they are thank u guys. I enjoy going in to shop to be around a great group of ppl and u guys need to clone Waldo we need him on the front line of our hotel.. Tip for consumers:No Products used:House products Service Value Shipping Returns Quality Date of experience: May 31, 2021Store ******* is never attended the workers just set outside and smoke cigarettes while shoppers are left inside to find things for them selves and use self check out. The manager when on duty sets in the office and does not come out. I've been disappointed in stores before but this one is by far the worst. They might as well give the jobs to a computer Tip for consumers:I'm very disappointed Products used:Food Service Value Shipping Returns Quality Date of experience: October 9, 2023... but, alas the quality of the experience fluctuates wildly from locale to locale. The DG over on the Eastern Shore was my go to place for basic foods, milk, paper products and simple household items. At that time, the store was neat and clean; the staff was organized and friendly; and I could find what I needed. Now since DG merged with Dollar Tree, that particular store has diminished in quality, is filthy, reeks and is always in disrepair. I shall continue to remain loyal, but it is not the fun little mercantile jaunt it once was for me. Date of experience: September 29, 2019I was at dollar general in mountain Grove MO this morning. I was at the self-check out when the employee approached me. She wanted to "help." She grabbed the receipt from the machine and proceeded to go over it to make sure I payed for everything. I had 2 orders so 2 items remained in the cart because I was just finishing up the first order. I was embarrassed and mad both. Me, my son and brother will never shop there again. Service Value Date of experience: May 7, 2024I was at a Dollar General in Glen St. Mary, Florida and was treated rudely and insulted by the manager after asking if the Christmas Wooden Soldiers were on discount as the sign read 50% off. She appeared to be in a bad mood initially and accused me of being argumentative with the cashier. I had asked initially and was told the discount would show up on the receipt which it did not. I inquired twice and was told that these were not Christmas Ornaments and were not on sale. The manager assumed I spoke Spanish and angrily tried to explain it. I told her to speak to me in English as I am an American and veteran and didn't appreciate her attitude towards me and my wife. I definitely will not be returning to this store again to be mistreated. What happened to "the customer is always right "? No respect from these folks at this store. Recommend you be careful with this staff Tip for consumers:Stay away from this store, there are nicer folks at other nearby Dollar General stores. Products used:Christmas Wooden Soldiers Date of experience: November 3, 2023Store 5893 is in ridiculous dangerous shape. Large carts of stock that needs to be put out is everywhere around the store & it seems to just keep getting added too instead of stock put on shelves. This was my store choice because I live so close, but will be finding another store. Date of experience: October 29, 2019No matter the day of the week, the aisles are cluttered with carts of items to be shelved. LOTS OF THEM! WHY? That Pig should not be necessary to call a cashier! In my opinion, DG is either understaffed or unorganized. I visit 3 stores regularly and all have the same problems. Hire more day staff, build larger warehouses or find a way to stock shelves after hours. This isn't rocket science! Date of experience: February 21, 2024